No lighting on the facility or inside the units so its impossible to see inside after dark. Staff was always friendly and helpful. I was located at the WEST Columbia site in SC of Orchard. This site had a .problem with bookkeeping. One time they accidentally got the locks switch on my storage so they had to issue me a new lock because they didnt know which key belong to my storage, I paid my storage off August 2019 and removed all my items out of this storage unit into my new resident. Almost a year later July of 2020 they contact me saying they about to sell my unit. I explain to them I moved my items out in August 2019. They state its items within the unit and because they found a letter with my name on it, the items must belong to me. I explained that when I cleaned my stuff out it did become dark. I may have accidentally left a paper or two because it was dark but my items was removed August 2019. How could I have a storage there for an entire year and it never got sold, I never got a letter or a call until July 2020, That it was an error.

My stuff was there for 2 weeks and my unit got broken into and they ramsacked the entire unit. Nothing was really left. They didnt seem to concerned with it. And did nothing to help.

The staff was very friendly and helpful but our units got broken into early on and we had a lot of our things stolen and damaged. No on called for let us know - we found out when we came to get something.

Porch Lance was very pleasant and helpful.

Great service!

The staff were ALL friendly, courteous and professional. I will use U-Haul again based on this experience. 👏👏👏👏👏

Excellent staff.

Wade was very helpful and professional.

everyone did a great job thank s

Went to open my storage my locks was changed .. someone been in my stuff my shoes are missing my pictures were are broken worst experience ever..

Haley Huffman is the best super manager

Some of the old units need to be upgraded. The one i had the plastic is hanging down and all you all do is keep putting tape on it. Some people have very nice things and the rent is not cheap.

Storage unit broken into and they never contacted us. We called them and they said" Oh, we had a several break ins we were going to call you". Only had our stuff there for 3 days.

Very helpful manager - went out of her way to accommodate us !! Very very happy !

Haley Huffman was great as was the other lady who helped me. the lock mechanism was broken but the fixed it and helped me out tremendously. U haul's phone system/help is terrible but the people you meet in teh store are great

My storage unit 2055 was broken into and the only way I found out about it was when I was called by the police a week later! I am appalled by the lack of customer service practices regarding contacting customers when they are broken into. I have had my 2 units for atleast 4 years and was so upset that I moved all my stuff to a different location. I will never use this company again!!!

When trying to pick up truck in West Columbia, the man at counter was trying to help 3 people at same time and talking on phone all of which resulted in over a hour wait to get keys! I had movers on the clock. We could have got out faster if waited on 1 at a time and waited on in order we came in

Staff was great! The move in special was amazing.

There was rat poop and urine on my stuff I talked to the manager and he took pictures and was suppose to get back to me but never did and also my stuff got wet through the front and he did nothing about it I’m really upset about all of this I’ve used the facility before and never had a issue until this time

Great team

Special thanks to the manager Mr. Q . who is a very nice person. He is always helpful. His staff also have good custom services. Thanks!