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Luther R | First ImpressionsSelf Storage Units in Columbia, SC, 29210
U-Haul Moving & Storage en I-26
Servicios en esta ubicación:
Características disponibles en este establecimiento:
Promociones:
Unidades disponibles (todos los tamaños son aproximados)
¿Qué es Múdate/Alquila ahora en línea?
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U-Haul Moving & Storage at Broad River Rd
1003 Zimalcrest Dr, Columbia, SC 29210 View Available Units1.8 miles from this location -
U-Haul Moving & Storage of W Columbia
400 Orchard Dr, West Columbia, SC 29170 View Available Units5.5 miles from this location -
U-Haul Moving & Storage at Elmwood
1037 Elmwood Ave, Columbia, SC 29201 View Available Units6.2 miles from this location -
U-Haul Moving & Storage of Cayce
1500 Charleston Hwy, West Columbia, SC 29169 View Available Units6.7 miles from this location
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- 3.5 es la calificación promedio de clientes
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I have rented two storage units for the past 20 years. The facility was always so very impressively clean. There was never any trash or dirt anywhere. Floors were always mopped and waxed. I was very glad I had selected this facility. However, the ownership has apparently changed and trash is on the floors and by the elevators at Unit F. The same trash in the same location for the 4 week time I was moving out. I moved out of both units over the past 4 weeks and very glad I did. It once was a shining facility. Hope it gets back to that. I felt my belongings were safe and cared for over a long period of time.
DEBBIE R | Overall ExperienceDifficult to get in touch with. Cost is ridiculous. Will never use again.
scott m | Overall ExperienceEmily was an extraordinary help to me. I had a massive heart attack prior to obtaining my storage unit and Emily went well above my expectations assisting me. She is definitely a true asset to U-Haul. She is top notch. If I still owned my business I would hire her without any reservations. Sincerely, David Gates
David G | Overall ExperienceThis Property was always clean and Lacey at the front desk is awesome me and my daughter loves her she was personable and informational and help made our move out easy and smooth!
Isabel G | Overall ExperienceLacey is amazing! The prices are over rated and you can find other storage options at a more reasonable price.
WAYNE B | First ImpressionsOf all my years of using your company this employee was the first to show racism, disrespectful lacking of customer service skills, rude and lied about your company's policies, as I advise that the access keys were returned to the Dropbox lied about them not being in the box EVENTHOUGH your property has 24hour surveillance .(SAD)
ANDRE B | Overall ExperienceEmily was very helpful with helping me find a truck and a storage unit to store all of my personal belongings in a short period of time!
AARON E | First ImpressionsPlease place someone at the Fernandina location this way very unpleasant and unprofessional to drive to Broaid River do paperwork and go to another facility to utilize. Staff didn't even know lock was available and made me pay for one and one lock was in the location. I love this location have used this location several times. But this experience was unprofessional Plus was on a call at 1800# to close out order for most 45 minutes bc they could not find my unit information in system. If I had to direct an older person as I have in past of what to do they'd hate this. I generally do not complain but this was my 5th time 5stars before now a 2/5..
Ava L | Overall Experience**Issues Faced:** - During reservation, we specified the storage needs and requested a unit equivalent to the size of a 15' truck. We were assured that a 10x10 unit with a 7 ft opening would accommodate everything packed in a 15' truck. - About 1.5 to 2 hours before arrival, we called to confirm that the unit would be ready. We were assured it would be prepared. - Upon arrival, we found a dead rat in the unit (photographic evidence available). We had to arrange for rodent removal ourselves. - After the rodent was removed, we discovered that the items in the truck did not fit into the 10x10 unit. Consequently, we used a friend's storage unit at Public Storage for the remaining items. - We returned the truck on Friday, 8/7, with the handtruck still in the truck. On Monday, 8/10, I contacted customer service and learned that the handtruck rental was still open. The representative attempted to contact both the store at 400 Orchard Dr, West Columbia, SC 29170, and the manager’s cell phone without success. - The representative also tried contacting the facility at 3754 Fernandina Rd, Columbia, SC 29210, but again received no response. I was assured I would receive a call from both facilities within 24-48 hours: 1. To confirm and close out the handtruck rental. 2. To offer a larger unit at no additional cost for the first month, with the original quoted rental fee for subsequent months. **Conclusion:** The lack of customer service and follow-up is unacceptable. I will be moving my items to another storage facility at the earliest opportunity.
Kisha W | Online Move InEmily Duheme provided great customer service and addressed all of my needs. She is definitely a great team leader and n asset to your company.
Hubert R | Overall ExperienceEmily Duheme was nothing short of amazing. I've had a horrible experience moving to Columbia, SC with regards to realtors, school district HR, etc. and she able to be a bright spot to all of it. When I was expecting more bumps in the road and more things to go bad/wrong, she did just the opposite and helped me out. She was very accommodating and even changed my drop off location to a closer one. The saying "it is not how you start, but how you finish" couldn't be truer with my experience. She was the light at the end of the tunnel... and to my surprise, she wasn't the train. lol. She works hard and definitely takes pride in her work, has a passion for helping people, she's a great communicator, and was understanding and willing to work with my unique and hectic situation. If I ever move and need to use a Uhaul again, I know which location I'm heading to and who's getting my business. In this day and age, you can't pay enough for a quality employee like her.
MATTHEW C | First ImpressionsStaff was very professional and helpful. Facility was very clean inside and out.
CHARLOTTE F | Overall Experience