Customer Reviews for U-Haul Moving & Storage at I-26
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

1,560 reviews

3754 Fernandina Rd   Columbia, SC 29210
(Between St Andrews & Piney Grove Rd Beside Palmetto Armory NO CUST PARKING, No Customer Parking.)

(803) 798-4414

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Office Hours

Always Open On Your Smartphone

Services at this Location:

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(803) 798-4414

3754 Fernandina Rd
Columbia, SC 29210
(Between St Andrews & Piney Grove Rd Beside Palmetto Armory NO CUST PARKING, No Customer Parking.)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Angela Cobb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OMAR HOLSTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Racheem Reevers 
Rating:
5.0

Fernandina rd is a 5 star location!!

KEVIN RICE 
Rating:
5.0

Nothing that I can think of

LEONARD PINTO 
Rating:
5.0

Customer did not leave a comment.

Lakisha Frye 
Rating:
3.0

Price has gone up to much over the years

JASON OSBORNE  |  Overall Experience 
Rating:
5.0

It was a great experience, the employees are super nice and accommodating. It was an easy process from start to finish.

Katharina Beresch 
Rating:
5.0

Na

Joe Stanley  |  First Impressions 
Rating:
5.0

The worker was very nice and and help. I had no problem. Everything was explained to me exactly the way it supposed to be. I had no confusion and I will use you again. Thank you.

Carla Adams 
Rating:
5.0

Customer did not leave a comment.

Evan Rivenburgh 
Rating:
5.0

Customer did not leave a comment.

christine carbino 
Rating:
5.0

Customer did not leave a comment.

KEVIN RICE 
Rating:
5.0

Customer did not leave a comment.

Sabrina Thompson  |  First Impressions 
Rating:
3.0

The U-Haul had trash. There was an McDonald’s bag and a used bottle water.

Destiny Simmons 
Rating:
5.0

Customer did not leave a comment.

Ervin Rogers 
Rating:
5.0

Customer did not leave a comment.

Earline Counts 
Rating:
5.0

Customer did not leave a comment.

Christopher Rosario-Sherritt 
Rating:
5.0

The woman who took care of me was very helpful and knowledgeable.

Dennis Malloy 
Rating:
1.0

Customer did not leave a comment.

Umesh Nagaraj 
Rating:
2.0

I’ll do a better job of documentation. I drove a vehicle 24 miles and returned it 3 hours after picking it up. I pumped a little over 2 gallons of gasoline in the vehicle and the fuel gauge reflected more fuel than when I started. More than 24 hours later, the invoice was closed and I was charged for fuel.

Burton Quarles 
Rating:
5.0

Customer did not leave a comment.

Ervin Rogers 
Rating:
5.0

Emily is absolutely wonderful. She goes over and beyond, that made all the difference. All of the staff worked great together. They were professional and efficient. I would recommend this uhaul.

JACQUELINE REARDEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Beaudin 
Rating:
3.0

Customer did not leave a comment.

Darriux Richmond 
Rating:
4.0

Emily was a great help. Made sure everything was taken care of upon request and made the process easy.

Teyonna Marshall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ervin Rogers 
Rating:
5.0

Customer did not leave a comment.

Marilyn Curry 
Rating:
5.0

Customer did not leave a comment.

Katherine Gomez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerome Pooser 
Rating:
5.0

Customer did not leave a comment.

Ervin Rogers 
Rating:
5.0

Customer did not leave a comment.

Tikethia Knight  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javarous Gilchrist 
Rating:
5.0

Keep up the good work.

Calvin Richard 
Rating:
5.0

Customer did not leave a comment.

Charles Moore 
Rating:
5.0

Customer did not leave a comment.

Robert Sandahl 
Rating:
4.0

Have dumpster access for trash removal on-site

William Robinson 
Rating:
5.0

Don’t know

James Cannon 
Rating:
5.0

Great experience!

Brian McPhillips 
Rating:
5.0

Customer did not leave a comment.

Ervin Rogers 
Rating:
4.0

Customer did not leave a comment.

Sharon Roy-Torky  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony MIDDLETON 
Rating:
5.0

Customer did not leave a comment.

LUKUS GIPSON 
Rating:
5.0

Customer did not leave a comment.

Joseph Shearer 
Rating:
5.0

Customer did not leave a comment.

Michael Ross 
Rating:
5.0

Customer did not leave a comment.

Ervin Rogers 
Rating:
5.0

Customer did not leave a comment.

Ervin Rogers 
Rating:
2.0

The regional manager can use customer service training and Mgmt 101. I've not met a more difficult person to just get a straight answer from. Only other staff I incounteted was help from another location.

JENNIFER President  |  Overall Experience 
Rating:
3.0

My unit was nasty and full of spiders and dead German roaches... lots of them. Very unsatisfied. I always get my units at this location, however this time around I'm not pleased.

Latonya Griffin 
Rating:
5.0

Customer did not leave a comment.

jeffery byrd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAUN DUNMORE 
Rating:
5.0

The owner was on premises and very nice to work with

Michael Bradshaw 
Rating:
5.0

Customer did not leave a comment.

Ervin Rogers 
Rating:
5.0

Customer did not leave a comment.

Eric Sweat  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward Ortiz 
Rating:
3.0

Customer did not leave a comment.

Brian Schaffer 
Rating:
5.0

excellent service! Thank you!

Stephen Martin  |  Overall Experience 
Rating:
1.0

I returned my truck yesterday night around 11PM, the mileage was at 100121, but I was charged 1 mile extra as 100122. I filled the gas more a gallon and returned to the level where I took, still I was charged 10$ for gas. Yesterday while picking up, wasted my time by not finding my resveration and then created a new one and finally when I pickup the truck, the first gate was jammed and then backed up and the second door was jammed, latterly wasted my time for more than 1 hour. I just needed the vehicle for less than 4 hours and had to wait at U-Haul for 1 hour.

KHAJA BAIG 
Rating:
1.0

The location is excellent but the U-Haul experience was bad, I reserved at another location 20 miles away. The extra driving time (30 minutes further away) consumed 25% of my 4-hour rental time. The extra 40 miles cost me $38 more plus $10 more gas for a total of $48 more. I reserved online selecting the closest location with the equipment I wanted (just like their advertisement claims.) The confirmation said they would call me to confirm details - which they never did. They moved the pick-up location and I didn't notice until a few minutes before going to the pick-up point (since it was supposed to be so close to home.) I filed a claim and anticipate a partial refund (mileage) but really the website has to be corrected since the location I reserved at confirmed with me that they NEVER have pick-up trucks at their location. U-Haul could get the truck there as they had plenty of days to do so - but they made it inconvenient for me instead of getting their equipment where it was needed and where it was reserved. Seinfeld episode - "I thought a reservation meant you'd have the car I rented available."

Samuel Nalbone 
Rating:
5.0

The guy at the counter was super nice. The facility was extra clean and I love the restroom accessibility! That’s perfect after long road trips…

SHANNON POSTELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kurtia Chestnut  |  Overall Experience 
Rating:
3.0

The check in experience was a bit unusual.

Gwynne Goodlett 
Rating:
5.0

I had my storage at uhaul on Fernandina rd for many years and never had any issues. The young man who was there when I moved out was very pleasant. I think his name was Devan. It was a great pleasure doing business with uhaul all of these years!

PAM DOBSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julienne Kiza 
Rating:
5.0

We have rented storage units several times from this facility. The employees are always very friendly and helpful.

DAWNA GROSSE  |  Overall Experience 
Rating:
5.0

Good

Brandon Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Shockley 
Rating:
1.0

Customer Service was not the best. Guy had an attitude it seemed.

Pia Sylvester 
Rating:
5.0

Customer did not leave a comment.

Ervin Rogers 
Rating:
4.0

Customer did not leave a comment.

Rickey Peebles  |  Overall Experience 
Rating:
3.0

Have equipment on hand

MONEEK BENN 
Rating:
3.0

Get someone who has a more professional attitude to manage/ train new employees. Have employee physically check their trucks before handing keys. Long story never again from this location.

Doreen Maldonado 
Rating:
5.0

Customer did not leave a comment.

Marty Douglas 
Rating:
5.0

Nothing everything was great and hassle free all the people I dealt with we’re pleasant and nice and respectful.

Diamond Mendez 
Rating:
5.0

Customer did not leave a comment.

Celleeta Thompson 
Rating:
5.0

Customer did not leave a comment.

JOHNNY HEAD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alfred Comfort 
Rating:
4.0

Test drive these trucks before renting them.

Connie roberson 
Rating:
1.0

Clean the trucks better. Sticky floors and center console. Cupholders were full of some old liquid. There was trash left inside the doors and center console. Truck worked fine though.

Christopher Holliday 
Rating:
2.0

I received the truck with less than 21 miles of gas and was told I needed to make sure I brought it back at least 1/4 full. I paid for more gas than I used and was told that the last driver brought it back that was and was charged. The payment should have been applied to my bill for the previous renters has yet I paid for both. I drove 22 miles, brought back the truck with a little under 1/2 a tank of gas. Doesn’t seem appropriate that the charge for the gas from the previous renter was not used to put gas in the tank.

ANGELA BRUCCOLI 
Rating:
5.0

Customer did not leave a comment.

Rebecca McKenzie-Appling 
Rating:
3.0

Was trash in truck, had some stuff on seats and floor. They wanted me to put more gas in after I had already put gas in. And had a picture of the gas hand when I got in car.

Arnae Morton 
Rating:
5.0

Very helpful well Respectful very professional

robert postell  |  First Impressions 
Rating:
5.0

Fast and helpful service

Ronnie Whitty 
Rating:
5.0

Customer did not leave a comment.

Ervin Rogers 
Rating:
5.0

Easy experience obtaining unit and leaving unit!

JENNIFER MOORE  |  Overall Experience 
Rating:
5.0

The 2 associates I worked with at the Fernandins Rd in Columbia SC were very helpful and pleasant to work with. I also have reserved another Uhaul in Seneca SC and that representative was very helpful. All staff making my moving experience so much better to deal with. Thanks

Sheila Mcintyre 
Rating:
5.0

The salesman was very friendly and helpful.

Mark Parrish 
Rating:
5.0

NOTHING I CAN THINK OF. THIS IS THE BEST UHAUL LOCATION EVER!!!!

Darlene Preussner 
Rating:
4.0

Customer did not leave a comment.

Jena BALLARD 
Rating:
5.0

I had my storage for over 5 years and never had any issues with them.

Ashley Hayward  |  Overall Experience 
Rating:
3.0

The vehicle was easy to operate as other U-Haul, and I filled the fuel to match with the reading before rent though they charged me for fuel, I have rented U-Haul many time but this particular location people are cheated

CHANDRA SEKARAN RAMASAMY 
Rating:
5.0

Great experience - booked at last minute and everything, including the staff, was amazing

Aimee Jones 
Rating:
5.0

I would like for the access hours for storage to be extended. In addition, it would be convenient to have light provided per unit upon access.

Edward Tyler  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Robert Bright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Freeman  |  Overall Experience 
Rating:
4.0

Not happy that Haul switched locations on me and incrurred more mileage as a result. The new location was excellent. Low pressure. No upsell. Easy in and easy out

Silvestro Spagnuolo 
Rating:
4.0

The gentleman working Saturday morning was fantastic! Unfortunately, it was very, very busy (lots of people arrived at the same time) and he was the only one working. He had to do everything from receiving, checking in, and validating equipment before it left the location. However, he was very, very professional, efficient where possible, and overall did a great job. He represented this u-haul location great!

Harry Thompson 
Rating:
5.0

Customer did not leave a comment.

Barbara Gleaton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon Evans 
Rating:
5.0

The customer service was awesome. I watched the young man that took care of me handle all the other customers before me and after me and he was by himself with courtesy and professionalism.

James Munford 
Rating:
4.0

Courtesy calls

Sharon Evans 
Rating:
3.0

The truck was a bit dirty when we received it and the employee was rude.

Ashley Doyle 
Rating:
4.0

Having problems with web site. Not able to pay the bill on line.

Lydia Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Champayne Sylvester 
Rating:
5.0

Customer did not leave a comment.

Ervin Rogers 
Rating:
5.0

Thanks Jay and Kim for exemplifying outstanding customer service! It was greatly appreciated!

Sonya Brown 
Rating:
5.0

Customer did not leave a comment.

Natasha Kinard 
Rating:
5.0

Customer did not leave a comment.

Bruce Ficklin 
Rating:
3.0

Battery died on me 3 times hard to get boost

Roy Brown 
Rating:
5.0

Kim chin was very polite and helpful, she made my experience effortless.

APRIL SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ervin Rogers 
Rating:
5.0

Customer did not leave a comment.

Jeanie Hoots 
Rating:
5.0

Excelent service

Maria Torres 
Rating:
5.0

Customer did not leave a comment.

Barrie Gunning 
Rating:
2.0

Parking us non-existent, customers were trying to help direct each other because parking was so tight.

Paula Guild 
Rating:
4.0

Your prices are getting worse. My wife rented the same size truck 3 months ago and paid 1/2 the amount I was charged.

Andrew Lacy 
Rating:
5.0

Kim was wonderful! She got good customer care service, very polite and knowledgeable.

omolade oyenowo 
Rating:
3.0

Customer did not leave a comment.

Roger Pineda 
Rating:
5.0

Customer did not leave a comment.

Ervin Rogers 
Rating:
4.0

Customer did not leave a comment.

adam flinchum 
Rating:
5.0

Customer did not leave a comment.

savannah moore 
Rating:
5.0

Customer did not leave a comment.

pamela Mckellar 
Rating:
5.0

Love Ms. Kim. Professional and cordial.

SHARON SUMMERS  |  First Impressions 
Rating:
3.0

There needs to be more staff. The staff person was really nice, but he needed help. Service was slow. And your vehicles needs upgrading, because my rental drove terribly. It's old, and it was not clean inside!

barbara morris 
Rating:
5.0

Customer did not leave a comment.

Stewart Lowder 
Rating:
4.0

Customer did not leave a comment.

Julie Hubbard  |  Overall Experience 
Rating:
5.0

Great experience! Kim was very professional and made the process so much smoother than previous experiences at other u-haul rental sites. I will definitely be using this location again!

Kim WILKERSON 
Rating:
5.0

We are very happy with this location and staff

VIMALKUMAR JARIWALA 
Rating:
1.0

Get more help, and better help. Actually have the things a customer orders, like dollys, furniture blankets, etc. Make sure the truck we rent doesn't have an empty gas tank. Don't make me wait 40 minutes to get my keys. Ridiculous.

Keyshaun Davis 
Rating:
4.0

Customer did not leave a comment.

Mitchell Calhoun 
Rating:
5.0

Customer did not leave a comment.

Christopher Scott 
Rating:
5.0

I had a hiccup at the first with the arrangement of my storage unit ordered online verses when I arrived to pickup my access key due to a clerical/technical error and almost got locked in that very night after unloading my first load into my newly assigned unit but all services and staff were exceptional and took care it while I went through a medical procedure and within 24 hours. I felt well tended to and the unit was perfect, the Temp control never failed and my belongings were safe, the restroom always clean, the elevator never broken down and even though my unit didn't have a working interior light the hall timed light was plenty to access my unit and fulfill my needs and purposes. For someone who went through one of the toughest times in my life you guys made my life much less difficult with decent pricing and a place of security for my prized possessions. Thank you so much U-Haul Storage family and Manager Kim your personal help throughout my time at the unit made me feel contentment and trusting of your facility and staff. If in need service again I will definitely be a return customer.

Blanchez Sharpe  |  Overall Experience 
Rating:
5.0

Clean and well managed.

Matthew Slack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara collum  |  Overall Experience 
Rating:
3.0

Too expensive for me to continue to use

susan donovan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malcom Selassie  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JIMMIE MOSES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE SCOTT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thelka Burkett  |  Overall Experience 
Rating:
5.0

Kim and the whole staff are great. Well run, always been helpful.

Murna Gado  |  Overall Experience 
Rating:
5.0

Thanks for assisting me temporarily. -Meagan Jennings

Meagan Jennings  |  Overall Experience 
Rating:
5.0

upon arrival we were greeted by Mr. Jaleel , he was very polite and explained every thing. He price checked for us , to compare storage and helped us to decide the best option.. I was just very impressed with the sites cleanliness and his exemplary customer service.

tyrone Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn Thomson  |  First Impressions 
Rating:
5.0

N/A

Asha McGee  |  First Impressions 
Rating:
5.0

The General Manager Emily and her staff were very helpful and understanding to my needs. Best Uhaul experience I’ve ever had!

TARA LENTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy William Hollingsworth  |  First Impressions 
Rating:
5.0

Thanks Emily!

Petra Porter  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jamaal holley  |  Overall Experience 
Rating:
5.0

Regarding "Secure and well lit", the facility was very secure and the outside was well lit, but during two visits to the unit after initial move-in the overhead light did not work. We were told it was due to a leak somewhere in the building which required electricity to units in our area to be turned off, but it wasn't fixed during our move-out visit 10 days later. Made the process a bit more challenging.

Coby Bland  |  Overall Experience 
Rating:
5.0

Great staff, very attentive to needs!

THOMAS MURPHY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Danielle Grimes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHIROLYN FREDETTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clarence Rodgers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Vance  |  Overall Experience 
Rating:
5.0

I actually had some terrible experiences with your phone lines, being transferred from one department just to be told that I needed to be transferred to another, whom ultimately transferred me back, stating that they didn’t handle my change of reservation. Luckily for me, LAMAR at your zimalcrest location in Columbia SC is as proficient as he is, and truly made up for my poor experiences with the rest of the associates. Although accountability on our part is needed for the mishap with the reservation and the size of the storage unit, Lamar made the process so easy in contrast to how difficult every one else made it. He is truly an asset to your company and is well-equipped with all the traits you could ask for out of someone representing your company as a whole. If it wasn’t for him I would have left a 1-star review. He was articulate, accurate, hard-working and put forth extra effort to ensure customer satisfaction and his above and beyond tenacity is resounding. Thank you LAMAR!!!

Challen Anderson  |  First Impressions 
Rating:
3.0

Disappointed told a month free but not at this location. Would not have rented unit but my family was tired. So no. Want refer this location.

Faye Farris  |  First Impressions 
Rating:
5.0

Thanks for all your help, Ms Emily.

ROBERT BOLTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HELEN SINGLETON  |  Overall Experience 
Rating:
2.0

We arrived ten minutes past the office closing time after a multi-hour drive through traffic, with multiple parties meeting from out of town to help move. When we got there, the office employees were walking around closing up for the day. We asked if we could get access to our storage unit to unload the (largest) UHaul truck we had rented on our one-way move, and were told the systems could not process our unit access 'after hours'. We ended up having to pay for overnight parking, have our friends and family drive back home overnight and then drive back in the morning, and then access the next day. It was a miserable experience, all brought on by the poor customer service of not letting us gain entry ten minutes after hours. We understand it was at our fault that we arrived late, but we believed it was an easy fix and we were lied to about the processing of our order. The staff was obviously ready to leave and not deal with us, so we did not feel welcomed or satisfied on any front.

Connor Hudson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA MAXWELL  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Caroline Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Cobb  |  First Impressions 
Rating:
5.0

Excellent experience all around.

Darron Miller  |  Overall Experience 
Rating:
5.0

Staff is great

Erica Edmond  |  Overall Experience 
Rating:
4.0

When doing my online reservation for the storage unit, I was told that the truck drop-off could be updated to the Fernandino Road Storage location, and no charge was mentioned. The customer service representative at the store location was very helpful in getting me access to the unit as quickly and smoothly as she could, but she could probably use a little help when things get busy. Also, she was unaware of the $103 dollar charge that was applied when trucks are not dropped off at the location listed on the contract. I ended up driving 40 miles to obtain the unit, and wasn’t informed until the representative at the office called me back after nearly an hour after dropping it off, and said that she was just informed of the charge from her manager on-site. U-haul has always been my choice for my moving needs, but not being informed of such a high fee is unacceptable, and almost seems intentional. I am very disappointed in that aspect.

STEPHON BOWMAN  |  First Impressions 
Rating:
5.0

The young lady KD was very courteous,polite, concerned and very helpful. She was very nice and I am glad that you all hired her. I know good help is hard to find, she is a keeper. Thank you again. I put her initials because I can't spell her name.

HELEN SINGLETON  |  First Impressions 
Rating:
5.0

This location provided the PERFECT storage solution for me.

Mario Dean  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DARINE EVANS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert pondexter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian Davenport  |  First Impressions 
Rating:
5.0

This store actually answered the phone instead of allowing the phones to transfer to the national number. I REALLY appreciated that.

STEPHEN BEATY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LeGreta Deas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HELEN BRADBERRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Torrey Oswell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LeGreta Deas  |  Overall Experience 
Rating:
2.0

I never had light in any of my units. After Breanna Harvley left, the manager at that location (can't remember her name) was horrible, she was rude and unprofessional. Beverly was pleasant and helpful when I needed assistance with the light issue. Prior to the new manager I would have given an Excellent 5*. Breanna Harvley was a pleasure to work with.

REGINA STROUD-DE LA ROSA  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Teyania Witherspoon  |  Overall Experience 
Rating:
5.0

Fast Moving company was excellent! They unloaded my truck super fast without any damages.

ELISHA STOKES  |  First Impressions 
Rating:
5.0

Always kind and helpful.

Darlene Thomas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maggie Mobley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodney Burgess  |  Overall Experience 
Rating:
1.0

I have used U-Haul for my moving and storage needs many times over the years, but no longer after this experience!! Worst service experience I've ever had! I will never use U-Haul again for anything. The ridiculous fees they charge if you are one day past the due date and the service the staff provides are unacceptable. I was never more than 2-3 days past my due date, because my life as most people is very busy. But I came to my unit and a lock was on my unit. So I drove 30 minutes to my unit to grab a few items for my son only to find I was locked out. When paying $115 for a tiny 7x10 unit, I should be able to access it when I need to! I was yelled at, cussed at and hung up on by the manager at the I26 location when I called to discuss the situation. 8 months at this facility and nothing but issues! Could never get in touch with anyone. Even the reps at the 800 customer service number are not the friendliest. I'm DONE with U-Haul! There are too many other companies that are better priced and believe in good customer service.

Sherri Orr  |  Overall Experience 
Rating:
5.0

Online messed up My Reservation...but they gave me a free month storage thou I appreciate that a lot

Gloria Rivers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Daniels  |  Overall Experience 
Rating:
1.0

Our storage unit was on the second floor. There were multiple times we had issues with the elevator opening and closing and even moving when the buttons were selected. *We were unable to get in touch with the office by phone during the time we had to unit. We were also unable to contact the office to close out the account. Even the customer service line was unable to get in touch with anyone in the building to notify them that we cleared the unit. * Customer service notated in the account that we moved out and that would be enough since no one was able to reach the office. I received multiple calls and emails regarding the account being past due before receiving this survey. Even today I was unable to reach anyone at the office to discuss this matter. I will be back in Columbia in a few weeks and I would like to speak to the manager about this matter.

Tonia Gardner  |  Overall Experience 
Rating:
3.0

Thanks for the memories.

SHARON SUMMERS  |  Overall Experience 
Rating:
3.0

When I initially went to the office no one was in office, this was around 430p on 2/21/22. I waited until 440p and no one showed up, the store was empty. I called out for someone and even called the store phone and no one still came to assist.. I then decided to leave and come back around 630p and someone was then there to assist..

DeAnna Jackson  |  First Impressions 
Rating:
5.0

Move in date : 2/19/22.

Pauline edwards   |  First Impressions 
Rating:
5.0

Thanks

Dayna Woodard  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Janel Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sydni Hall  |  Overall Experience 
Rating:
5.0

Should be 24 hour access without paying extra

vernon stovall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRACEY FORBES  |  First Impressions 
Rating:
5.0

Staff was knowledgeable and courteous.

Davis Pinner  |  First Impressions 
Rating:
2.0

When I first came to that location on Fernandina road Great manager she always looked out I paid my storage on time because I'm on a budget I'm disabled this new lady comes in and nickled and dime me to death true enough I know the pandemic isn't the greatest place to be in at this point in time in life but business is business and she was all about business and wasn't given any breaks I make a payment if I had a balance I got charged more than what I paid so I had to leave and the young man that she has working for her is dumber than a bag of rocks couldn't take payments for accounts that's in the hole because the manager wasn't there came there several times to make payments he couldn't take the payment because of the fact that I spoke with the manager and she didn't relay the message to him needs to be a dialogue between manager and employee she needs to trust him to do his job and he needs to know his job with that being said that's why I left the facilities have a good day.

Bryce Fashaw  |  Overall Experience 
Rating:
2.0

I stored everything for 18 months. When I moved my belongings out of the unit, I found that the roof had leaked and some things were ruined. I filed a claim but haven't been able to speak to anyone about it for weeks. Even if they don't intend to compensate me, I feel they should tell me. I spent $1,800. at that facility.

Kathryn HOYT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN MESZOROS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theodore Prosalenti  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

APRIL JEFFREY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN MESZOROS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey Sanders  |  Overall Experience 
Rating:
5.0

The people working there are very pleasant and helpful. They went above and beyond to help me when I had a very difficult situation. I would use that storage facility again for sure!

corey baker  |  Overall Experience 
Rating:
4.0

Management has definitely improved over the last couple of years. Like a different place. Professional and bookkeeping problems were fixed.

SHAWN RABOLD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WENDY LANGSTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwyn Wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thelka Burkett  |  First Impressions 
Rating:
5.0

Great place for storage, will highly use you again, thanks

Acquanetta Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Herhighness Wells  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawayne Snider  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Courtnie Smith  |  Overall Experience 
Rating:
3.0

My unit was in building D. The hall My unit was in was very dark and had a burnt out light. Since there aren't lights in the units, it was pitch black in my unit and I had to use the flashlight on my phone to look around. There needs to be more lighting and maintenance of ones that burn out. There were too many rent increases that occur every year and a half or so. Otherwise, my belongings were kept safe and I appreciate not having to worry about my things being stolen.

Kara Robinson  |  Overall Experience 
Rating:
5.0

The entire staff super sweet. Very customer service friendly and accommodating. I even went back the next week for the same service as I needed additional movingstorage.

Ava Lockard-Mohamed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shanika burke  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LATORI SIMPKINS  |  Overall Experience 
Rating:
3.0

I been gone long before 9/29

Carlton Allen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frankie Richardson  |  Overall Experience 
Rating:
5.0

There was an issue with my unit, but the sales person gave me a bigger unit (only unit available) with one month free to even out the cost

Keri Kratofil  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark Mazerolle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol Dunlop  |  Overall Experience 
Rating:
5.0

Sylvester was great, polite and knowledgeable.

BEVERLY SMITH  |  Overall Experience 
Rating:
4.0

Would like to have 1st. Floor

JAMES HALL  |  First Impressions 
Rating:
4.0

I was a little worried, because reaching someone to close out was hard. I’m not in town and had to communicate by phone but everything worked out fine in the end. Thanks you to the staff and manager at my unit.

Valvita Deas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMBER ENGEBRETSON  |  First Impressions 
Rating:
5.0

Super great experience

Gary Price  |  Overall Experience 
Rating:
5.0

The staff was friendly and accommodating, plus I loved the fact that there was an elevator.

BEVERLY SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aureia Henderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Stuart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YSATIS STENHOUSE  |  First Impressions 
Rating:
5.0

I couldn't ask for any better service!

Kathy Stalbaum  |  First Impressions 
Rating:
3.0

Had to bring my furniture down from the third floor by walking Dow the stairs

Helen Robinson  |  Overall Experience 
Rating:
5.0

This particular facility and GM Sky I had no problems with. She was professional and went above and beyond to correct the error in the system.

Shakira Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULA HOWELL  |  Overall Experience 
Rating:
3.0

I had a climate controlled unit. I paid for insurance. My belongings developed mold that clearly came from a damp pipe. I was denied any coverage as they said it was from climate issues. Purchasing their insurance seems useless. And a climate-controlled unit shouldn’t develop mold.

BEVERLY BEAUREGARD  |  Overall Experience 
Rating:
5.0

I moved into the facility in 2005 and still there in 2021. Now have two units. Always clean and secure. I highly recommend this facility.

DEBBIE REAVES  |  First Impressions 
Rating:
2.0

I moved out on the 12th, I was charged for the month on the 13th and have not been refunded. In addition, I had many antiques and specifically chose climate control. However, over half of my valuables were ruined due to mold, which was not present when I initially moved in. I was not offered a satisfactory resolution. Furthermore, when I cleaned out my unit, i documented a watery-orange substance had leaked into my unit from the adjacent unit. I have pictures of the mold damage. I’m just asking to have April refunded since I moved out on the 12th, before the monthly due date. I was a customer for years, I’m disappointed it has ended this way.

Kelly Ayer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shamika Jones  |  Overall Experience 
Rating:
5.0

Very pleased

Larry Wagner  |  Overall Experience 
Rating:
5.0

Emily was very helpful and professional. I would definitely tell everyone to go see her for your storage/ moving needs.

Shawna Garner  |  First Impressions 
Rating:
5.0

Emily was friendly and very knowledgeable.

Darron Miller  |  First Impressions 
Rating:
5.0

Great customer service. Emily was super!

Jaime Garcia  |  Overall Experience 
Rating:
5.0

She was super nice to me and very informative.

Antonio Smith  |  First Impressions 
Rating:
5.0

Good customer service. Easy access.

Jaime Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEO JOHNSON  |  Overall Experience 
Rating:
5.0

This staff of this place is super nice. She know what to do and try to help the customer. I definitely recommend this storage to my friends.

JAMES KIM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonita Brown  |  Overall Experience 
Rating:
5.0

Excellent customer service and Emily Duheme is a excellent store manager and i will they other people about this excellent u-haul facility

Victor Adams  |  Overall Experience 
Rating:
5.0

The current manager Emily is awesome

Steve Umbrecht  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Starnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette Singleton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan Randall  |  Overall Experience 
Rating:
5.0

Emily was incredibly kind, professional and helpful. She was great to work with!

Carolina Sunshine for Children  |  First Impressions 
Rating:
2.0

Uhaul has not maintained this site, the building has leaked due to poor maintenance, water destroyed all my wedding photos and personal property that I tried to keep secure in a conditioned unit inside the building, uhaul refused to investigate the cause of the damage and left me with absolutely no information as to how anything happened and I was on my own to solve the mystery. I had my own insurance that refused to help because uhaul wouldn't investigate their own damages to how water got into interior unit. Photos are irreplaceable and this one hurt bad with zero customer service.

Billy Merkovsky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tysheima Mosley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Bonilla  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOUG RAMEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry Wagner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARKELL BLACK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Hall  |  First Impressions 
Rating:
5.0

It was a convenient and easy process with getting my uhaul from the mobile application. The staff was very friendly, patient, and helpful.

Curtiss Zimmerman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamika Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jared Bilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamika Jones  |  Overall Experience 
Rating:
5.0

Staff was very nice and helpful!

Samantha Latta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen Toney  |  Overall Experience 
Rating:
3.0

Everything was great except where to park our RV. would like to have a larger space for loading and unloading. Other vehicles to close for safe reasons of not damaging my RV or someone elses.

Alvin SPRINGER  |  First Impressions 
Rating:
5.0

When I need another storage I will be back

DONALD DIXON  |  Overall Experience 
Rating:
5.0

An excellent experience !

KENNETH DAVIS  |  Overall Experience 
Rating:
5.0

Great place for storage!

Dawna Grosse  |  Overall Experience 
Rating:
5.0

Very friendly kind helpful quick

Scott Mcdermott  |  First Impressions 
Rating:
5.0

Very friendly, quick, helpful.

Margie McDermott  |  First Impressions 
Rating:
5.0

The customer service was amazing. Both women that assisted me were so helpful. This was my first time ever needed a U-Haul and storage unit and that made everything very simple and easy.

Alexandra Heaton  |  First Impressions 
Rating:
1.0

Not sure what's going on at this location but the staff seems lost and angry. They are super unprofessional and difficult to work with.

Roxana Gionti  |  Overall Experience 
Rating:
5.0

I stored very expensive guitars and musical equipment at U-Haul and I-26 for just over two years. I never worried. Ms. Carter was a great store manager and the new team has very big shoes to fill!

Daniel Casey  |  Overall Experience 
Rating:
5.0

Staff was great

Jonathan Poverud  |  First Impressions 
Rating:
5.0

The young lady that checked me in was patient and nice.

Christina Prescott  |  First Impressions 
Rating:
5.0

Always good to work with. Will use again if needed.

Brookdale Senior Living Solutions  |  Overall Experience 
Rating:
5.0

Debra was wonderful! Extremely helpful and easy to work with!

ALISIA CAREY  |  Overall Experience 
Rating:
5.0

Great service

Trena Tramel  |  Overall Experience 
Rating:
5.0

Deborah was great! She was friendly and helpful and I will recommend her facility to everyone and will use it again if I ever have a storage need. Thank you Deb.

Keithea Brown  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

Jeanette Colyer  |  Overall Experience 
Rating:
5.0

Great staff. Highly recommended.

George Maitland  |  Overall Experience 
Rating:
5.0

I was lucky enough to have the same young man both when I registered in and out. I would trust him with my business anytime ! Training for a management position should be his next opportunity,

Paul Adkins  |  Overall Experience 
Rating:
1.0

This was the worst Experience with this facility that I had in the last 5 to 6 years

Keyshia Martin  |  Overall Experience 
Rating:
5.0

Have had this unit to store items to help the needy since 2007. Thank you for your kindness for these many years.

REDEEMER LUTHERIAN CHURCH  |  Overall Experience 
Rating:
5.0

Miss Carter runs a very efficient and secure storage site. She and her staff have amazing Customer Service. I have had nothing but a great experience with Miss Carter and crew!

Daniel Casey  |  First Impressions 
Rating:
5.0

Matthew Shields was extremely professional, knowledgeable and helpful. I would definitely recommend his service at U-Haul to family & friends.

michelle davis  |  First Impressions 
Rating:
1.0

The staff are great but the general manager Debra is super rude and not friendly at all. She hate her life and take it out of her customers. The owner of this place needs a better management.

OTMANE BENOUIS  |  Overall Experience 
Rating:
3.0

Na

Keyshia Martin  |  First Impressions 
Rating:
1.0

Items in storage were completely filthy & covered in dirt & pollen. Customer service is a joke.

charity hatcher  |  Overall Experience 
Rating:
5.0

Deborah was awesome & personable as always! Didn’t realize that she is the general manager until after she helped me. Matthew & Sheree was pleasant as well. Very nice crew.

MARKELL BLACK  |  First Impressions 
Rating:
1.0

Are storage rent was due on the 15 th of every month with a three day leeway for no additional cost for late fees. I understand that. We moved out on March 2 and was charged for the whole month. Awful

robb Armstrong  |  Overall Experience 
Rating:
5.0

Very helpful staff.

SAMUEL MOORE  |  First Impressions 
Rating:
5.0

I use the one on Fernandina Road Columbia SC, they were great.

FRANCES STALEY  |  Overall Experience 
Rating:
1.0

My unit was at facility on Assembly St & my unit was broken into. I believe it was a inside job. They falsely advertise security features they don’t have & the door hinge on the outside & easy target.

Amelia Cunningham  |  Overall Experience 
Rating:
4.0

Thanx!

Donald Spencer  |  Overall Experience 
Rating:
5.0

I rented for one year and always felt safe when visiting my unit.

Glenda Swearingen  |  Overall Experience 
Rating:
2.0

Listen to the recorded calls I made. The last few weeks the customer service from the store manager (Deborah) was not great at all. The calls were always forwarded to the call center and no call back.

LOVELY N. POITIER  |  Overall Experience 
Rating:
5.0

Quentin was so helpful and kind. We had to extend the truck rental and I reserved the wrong size storage unit. Each time, the staff was very helpful!

Jessica Farmer  |  Reservation 
Rating:
5.0

Awesome service

Shakelia Simmons  |  Reservation 
Rating:
5.0

Quentin was awesome with helping with our move in.

charlene rodall  |  Reservation 
Rating:
5.0

T

Thomas Fisher  |  Overall Experience 
Rating:
4.0

Over all experience was good...... only used storage 3 months. Staff was always helpful if I needed help or had any questions.

CINDY WELCH  |  Overall Experience 
Rating:
4.0

overall the experience was great. staff was very helpful and knowledgeable and friendly. would certainly come back for any future needs

Ken Wolf  |  Reservation 
Rating:
5.0

Deb was as nice as she could be. Also young gentleman was as sweet as he could be. AA. Sorry I don't know his name. and only way to know who I am talking about is that he was African American. bj

Barbara Valery  |  Overall Experience 
Rating:
5.0

Facility convenient, well- maintained, and secure.

ROBIN DERRICK  |  Overall Experience 
Rating:
5.0

Quinton was outstanding! He's always so professional yet he makes you feel like friend and not just a number or customer. He always goes the extra mile. He's a great asset to the company indeed!

Jamila Milhouse  |  Reservation 
Rating:
5.0

Great service.

Carol Scott  |  Reservation 
Rating:
5.0

I understand your reasoning for requiring people to use a lock that can not be cut. I had my own version of that type lock, it wasn't round SO HAD TO BUY ANOTHER. THAT IS STUPID. I SHOULD GET $ BACK

Dana Risher  |  Overall Experience 
Rating:
4.0

Thank for your help in coming to my needs. It was a pleasure to rent from yall and thanks again for your business.

Michael Bull  |  Overall Experience 
Rating:
3.0

Na

Keyshia Martin  |  Overall Experience 
Rating:
3.0

Rent high, temp always outside of range that it’s guarenteed, I was storing a lot of high end electronics and guitars, for such a premium in rent I expect the climate control to be within range!

brittany wagner  |  Overall Experience 
No reviews have been submitted for this location.

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