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The manager came outside in her pajamas walking her dog. A guy came inside and said to the attendant, 'a lady is in her pajamas'. He said, 'Oh its the manager.' Managers should at all time appear in a professional attire especially on the property.
Staff was very helpful and accommodating.
Pulled right in, no problem with drop off, nice facility.
Excellent customer service.
Although the truck was decently clean, it had debris on inside. A little more information about the Tow/Haul. The instructions said to keep it on unless it was raining. Transmission slipped multiple times I was told after the fact at drop off location that is why. Also needed alignment, but told person when dropped off.
Thank you for a great move. Thank you for a clean well driving truck.
The person was very nice, polite and efficient. Did not take as long as I expected.
Excellent customer service and Emily Duheme is a excellent store manager and i will they other people about this excellent u-haul facility
The current manager Emily is awesome
I didn't like the fact that I had to receive a phone call and let go to my Voicemal. I didn't have a voicemal set up and took me a long time to do it. I don't think there's a need to call to my VM to verify Someone's to check in. Not sure if this is because of COVID but I is not reasonable. what if I don't have a cellphone? Other than that all went very well. Great customer service.
Your online process was more cumbersome than need be. Your associate was awesome on walking me through it and keeping me occupied while we waited for it to cycle through (4times). She was kind, courteous and while overhearing a phone call - was super helpful with others.
You can have the agents understand and know more about the products you guys offer. My rental from start was horrible didn't have the hand truck I had to go to a different location to obtain it and she didn't know what she was doing either and then told us that we have to return the hand truck back there even on a one way rental.
Emily was incredibly kind, professional and helpful. She was great to work with!
Excellent
Uhaul has not maintained this site, the building has leaked due to poor maintenance, water destroyed all my wedding photos and personal property that I tried to keep secure in a conditioned unit inside the building, uhaul refused to investigate the cause of the damage and left me with absolutely no information as to how anything happened and I was on my own to solve the mystery. I had my own insurance that refused to help because uhaul wouldn't investigate their own damages to how water got into interior unit. Photos are irreplaceable and this one hurt bad with zero customer service.
very pleasant, not a long wait time ,Emily was very professional and polite she explained everything.
Emily duheme is the absolute best!!!
Always my go-to location. Fast, friendly, reliable service. Always has what I need in stocn and willing to accommodate me if they don't. Improvements? Larger parking area. When people are returning trucks and you guys get busy, you can easily get trapped inside the lot. (However staff is usually quick to love u-hauls... but still)
Truck need service and it ran loud my understanding from guys because of transmission. It barely would back up.
I think location specifically make the equipment available after 5pm so that they can charge double with new return policies. I took vehicle at 5:30pm. Returned at 8pm. But, website did not allow me to share my location online and had to put the keys in drop box. Resulting double rental plus after hour service fee to end up paying $40 extra. It's terrible. I will neither use the service again nor recommend to friends & families.
Emily was very helpful
Uhaul need to ensure that all vehicles are safe and ready to use before renting. I've had a bad experience twice.
Having rented before, everything went very well and as expected.
Matt and Emily are great. Professional, polite, personable. Facility is clean and organized.
Manager was very helpful. We had a tire blowout on our trip and roadside assistance was very quick to get us back on the road.
Matthew was terrific on the pick up stage and Emily was super on the drop off stage. Good team and kind people.
Was notified the night before that my pick up was changed to this location. Not convenient for me as it was far from my daughter's place. Then I was informed there was no 15' truck available and was given a 20' truck much to my disliking. Where I was moving her from and to was very tight quarters and it made this more difficult. Not sure about fuel efficiency by comparison either but I'm almost certain the larger truck cost me more money even though I got it for the smaller truck rate. Would have rather downgraded to a 10' truck but none were available. The staff at the location was very accommodating though and unfortunately it was out of their control.
The staff was very nice and knowledgeable. She was also very witty.. Wonderful People
First time i went online placed order went to pick it up no trucks available anywhere system told me to go there. The gentleman did an order for the next saturday. Next saturday come i pick up the van drop it off and filled up the tank before my designated return time. I get to the location the employees tell me the system is down and they can't print me a receipt. They tell me my charge total was 79 dollars and change. You dont handle business like that. Then my credit chard got charged for 109 dollars and change thatbis a big difference. U haul miles rates is too high one and two you teach and train your employees to be crooks by stealing from your customers by over charging and not giving printed receipts where the charges can be fought. I WILL NEVER DO BUSINESS WITH U HAUL AGAIN AND I WILL NEVER RECOMMEND UHAUL
The ladies that worked with me provided excellent customer service! I will be using this location to rent a truck for my next move and will definitely recommend to others!!
Your equipment (ie. the truck) needs to be updated. 10 year old truck.
They were great!
Well Done from start to finish..the gentleman that help me was Awesome!!
It was a convenient and easy process with getting my uhaul from the mobile application. The staff was very friendly, patient, and helpful.
There was an after hours drop off fee that was not mentioned to me even though I asked about key drop and I was charged for gas even though I provided photos to show gas level was same in and out. I contacted email provided and have not heard back from facility
First I was upset because when I went to get truck at the location I was told to go, they didn't have the truck.This put me behind. I had to call Customer service to ask them to locate a truck for me. Again this put me behind in what I needed to do, When a truck was finally located is smelled of Cigarette smoke so badly I could hardly breathe and I have asthma so this really affected my breathing. Also there were Cigarette ashes in the truck. I received an email receipt refund statement for $50.00 because of the issue with the truck. But I was not able to use it on my bill. I am still waiting for the refund. This was a very horrible experience I had with U-Haul truck and it really hindered what I needed to do. I was so disappointed in the service and the lack of concern when I called. It seems as if no one cares.
This location and its staff should be the model to which all other U-haul locations need to look like and operate. Everytime I dealt with them they have far exceeded my expectations.
Staff was very nice and helpful!
It took 20 minutes just to pick up the truck I reserved. Then, found out the dolly I reserved and paid for was not in the truck. I would suggest adding air fresheners to the cabs after wiping down because that truck had a pungent body odor smell.
Everything was exactly as represented. Checking in and checking out was seamless, and that made the move more successful.
The young man who checked us in and did an inspection of the vehicle was very nice and pleasant. The facilities were also well maintained. We would definitely use them for any future moves.
TERRIBLE CUSTOMER SERVICE WOULD NOT RECOMMEND OR USE AGAIN
The rep that work with me has an attitude. I think her name is Monique. I told her I have a discount code. This triggered her to act as if I am giving her additional work and proceeded to give me an an attitude. When I called her out on it, she said I was the one with an attitude. She has no business being in customer service.
Excellent service was provided to me, thank you a lot!
Parking lot space small..
Registered for the mobile pickup, the truck was not in the spot it was supposed to be. The app told me I'd need to go inside to get a key. The store was supposed to open at 7am and no one was there. It took 2 calls and 55 mins to get someone to show up to the store to help me. He says that his opener didn't show up at 7 but if the truck was prepared and in the right spot I would have been able to complete on my phone and the employee wouldn't have mattered. They gave me a 25$ discount when I returned the truck but hardly seems equivalent to me sitting alone at a uhaul for an hour waiting on someone to do their job.
Leaf spring had loose bolt. Tire pressure was almost 70 psi. In three tires. To high for the tire rating of 65 psi.
Friendly and professional.
Staff was fantastic. Truck nearly new and SPOTLOSS. Best UHAUL rental I have ever done. Keep up the good work! Website needs fixed. Unable to set up an account. Validation process broken
Everything went smoothly and as expected.
Really nice employees..reservation, pickup and drop off was a breeze.
Everything was great except where to park our RV. would like to have a larger space for loading and unloading. Other vehicles to close for safe reasons of not damaging my RV or someone elses.
N/a
When I need another storage I will be back
An excellent experience !
The computers were a problem this morning. It took several minutes to complete my rental. The clerk was very diligent, but had trouble with the check out.
I went over my allotted 140 miles on my trip. No problem with me paying the additional excess mileage charges. However, I only had to return the truck with 5/16 of tank of fuel; but I returned the vehicle with 1/2 tank of fuel. I did not get a "rebate" for returning the vehicle with extra fuel. So, one area to "improve would be to reconcile excess mileage with extra fuel at check-in.
Great
Truck was very dirty. The lady didnt answer any of my questions right... I know that for sure because I ended up spending 80 dollars on a 29 dollar truck when it was all said and done.
The attendants are not focused on customer first. They did make a mistake on my drop off closest location, there is one .5 miles from my house. The drop off I went to was 4 miles, when I got there the address they had entered did not match the contract, and I had to call Uhaul 4 times to allow the after hours drop off to work.
Keep dollies of all sizes available
I purchased three bags of blankets but only opened one. Is a refund available for the two unopened bundles? The person checking the vehicle in did not know.
Great place for storage!
Very friendly kind helpful quick
Very friendly, quick, helpful.
The customer service was amazing. Both women that assisted me were so helpful. This was my first time ever needed a U-Haul and storage unit and that made everything very simple and easy.
Not sure what's going on at this location but the staff seems lost and angry. They are super unprofessional and difficult to work with.
I stored very expensive guitars and musical equipment at U-Haul and I-26 for just over two years. I never worried. Ms. Carter was a great store manager and the new team has very big shoes to fill!
Staff was great
The young lady that checked me in was patient and nice.
Always good to work with. Will use again if needed.
Debra was wonderful! Extremely helpful and easy to work with!
Great service
Deborah was great! She was friendly and helpful and I will recommend her facility to everyone and will use it again if I ever have a storage need. Thank you Deb.
Very friendly and helpful
Great staff. Highly recommended.
I was lucky enough to have the same young man both when I registered in and out. I would trust him with my business anytime ! Training for a management position should be his next opportunity,
This was the worst Experience with this facility that I had in the last 5 to 6 years
Have had this unit to store items to help the needy since 2007. Thank you for your kindness for these many years.
Miss Carter runs a very efficient and secure storage site. She and her staff have amazing Customer Service. I have had nothing but a great experience with Miss Carter and crew!
Matthew Shields was extremely professional, knowledgeable and helpful. I would definitely recommend his service at U-Haul to family & friends.
The staff are great but the general manager Debra is super rude and not friendly at all. She hate her life and take it out of her customers. The owner of this place needs a better management.
Na
Items in storage were completely filthy & covered in dirt & pollen. Customer service is a joke.
Deborah was awesome & personable as always! Didn’t realize that she is the general manager until after she helped me. Matthew & Sheree was pleasant as well. Very nice crew.
Are storage rent was due on the 15 th of every month with a three day leeway for no additional cost for late fees. I understand that. We moved out on March 2 and was charged for the whole month. Awful
Very helpful staff.
I use the one on Fernandina Road Columbia SC, they were great.
My unit was at facility on Assembly St & my unit was broken into. I believe it was a inside job. They falsely advertise security features they don’t have & the door hinge on the outside & easy target.
Thanx!
I rented for one year and always felt safe when visiting my unit.
Listen to the recorded calls I made. The last few weeks the customer service from the store manager (Deborah) was not great at all. The calls were always forwarded to the call center and no call back.
Quentin was so helpful and kind. We had to extend the truck rental and I reserved the wrong size storage unit. Each time, the staff was very helpful!
Awesome service
Quentin was awesome with helping with our move in.
T
Over all experience was good...... only used storage 3 months. Staff was always helpful if I needed help or had any questions.
overall the experience was great. staff was very helpful and knowledgeable and friendly. would certainly come back for any future needs
Deb was as nice as she could be. Also young gentleman was as sweet as he could be. AA. Sorry I don't know his name. and only way to know who I am talking about is that he was African American. bj
Facility convenient, well- maintained, and secure.
Quinton was outstanding! He's always so professional yet he makes you feel like friend and not just a number or customer. He always goes the extra mile. He's a great asset to the company indeed!
Great service.
I understand your reasoning for requiring people to use a lock that can not be cut. I had my own version of that type lock, it wasn't round SO HAD TO BUY ANOTHER. THAT IS STUPID. I SHOULD GET $ BACK
Thank for your help in coming to my needs. It was a pleasure to rent from yall and thanks again for your business.
Na
Rent high, temp always outside of range that it’s guarenteed, I was storing a lot of high end electronics and guitars, for such a premium in rent I expect the climate control to be within range!
