Customer Reviews for U-Haul Moving & Storage of W Columbia

4,526 comentarios

400 Orchard Dr   West Columbia, SC 29170
(I-26 & Us 1)

(803) 796-3724

Ver mapa de la instalación

Horario de oficina

  • Mon-Tue: 10 am–4 pm
  • Wed: Closed
  • Thur-Sat: 10 am–4 pm
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(803) 796-3724

400 Orchard Dr
West Columbia, SC 29170
(I-26 & Us 1)

Servicios en esta ubicación:

Horario de oficina

  • Mon-Tue: 10 am–4 pm
  • Wed: Closed
  • Thur-Sat: 10 am–4 pm
  • Sun: Closed
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

TAUREL P  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HAL L 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL W 
Clasificación:
5.0

Staff were very friendly and helpful.

John G 
Clasificación:
5.0

El cliente no dejó un comentario.

Shena J 
Clasificación:
1.0

Had to go to 4 places to drop 3 stupid excuses why they couldn’t take Manager not there Was quitting u haul Didn’t take on Thursday

DENNIS T 
Clasificación:
2.0

After coming in person and reserving the car dolly. After 3 conversations over the phone. After CONTINUOUSLY being reassured that everything was in order, we get there and utter chaos. Employees at this location were more interested in their personal conversations than the customers in their lobby. Then the manager has to take over and he has to "re-do" everything, contradicted everything he had said before and cost us 1 hour and 15 minutes of travel time. This is the 2nd time we've used this facility and will not again. We will drive out if our way to use another U-Haul. Plus now we have the issue of this "manager" charging 2 credit cards for the same service. Extremely poor customer relations. The manager was a complete jerk..

JOHN G 
Clasificación:
5.0

Exceptional service in all aspects. Highly recommend this organization.

DANIEL H 
Clasificación:
5.0

Friendly staff at the location in west columbia.

RONNIE L 
Clasificación:
5.0

El cliente no dejó un comentario.

OSHARMAR W 
Clasificación:
5.0

Everything was perfect. The staff was very helpful.

VONDA B 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY B 
Clasificación:
3.0

Drop off wasent as bad as the pick up.

MICHAEL A 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY F 
Clasificación:
5.0

El cliente no dejó un comentario.

QUENTIN L 
Clasificación:
4.0

The door had issues whenever I needed to open

ROSE K  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH C 
Clasificación:
5.0

El cliente no dejó un comentario.

COY B 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW C 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD B 
Clasificación:
1.0

The cost was much more than expected as we got charged for two days rental for less than 8 hours on one day as we were a late on return. Your cost advertised, and quoted costs, do not reflect reality of what you charge. Next time we will use a different company, due to these unfair charges……,,

DEAN B 
Clasificación:
5.0

Goog service

JUAN P 
Clasificación:
3.0

The windshield was so dirty when the sun came through you lost all sight. Someone had actually drawn what appeared to be a heart on the windshield which further hampered vision. There was no handle on the drivers window to lower allowing to adjust mirror. The drivers seat would not adjust up so I had to stretch on my tippy toes to reach the gas pedal. The check engine light remained on the entire time. Not my best adventure with U-Haul.

ELIZABETH H 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL A 
Clasificación:
2.0

Improve communication with reservations agents and pick up locations

marry b 
Clasificación:
1.0

I received a text message with a guaranteed pick up time. It wasn't available when I arrived because out notice they transferred the reservation to a location about 30 minutes away (not counting for traffic on Friday before Christmas - so probably 1 hour each way). I was guaranteed for the next morning at the original location. Again upon arrival it wasn't available. Both times one was on the lot but held for someone who wasn't there but had scheduled a truck and trailer. All I can assume was money talks. He who spent the most money got the equipment. Guess my two reservations and being the first person there didn't mean a thing.

MICHAEL M 
Clasificación:
5.0

El cliente no dejó un comentario.

YATIN P 
Clasificación:
5.0

This is our 2nd rental here. Both times have been quick and easy

RICHARD H 
Clasificación:
4.0

El cliente no dejó un comentario.

JEANETTE M 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRICK P 
Clasificación:
5.0

This site was awesome, they got me in at last minute after a different location wouldn’t even honor my reservation, Customer Service support and Charles at the location got me taken care of and I’m so grateful for their service

KIMBERLY B 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA P 
Clasificación:
5.0

El cliente no dejó un comentario.

Julianna S 
Clasificación:
5.0

Check engine light present. Truck was running rough. Otherwise perfect. Everyone at the place was awesome.

Jason M 
Clasificación:
5.0

Extraordinario servicio al cliente

whitney d 
Clasificación:
5.0

El cliente no dejó un comentario.

DEVIN S 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua K  |  Overall Experience 
Clasificación:
5.0

Employees were great and kind.

CHARLES A 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacky W 
Clasificación:
5.0

Reservation was there and ready, in and out in minimal time , turn in was a breeze. Easy Peasy, employees were most helpful and attentive. Location was clean and organized neatly . Same location wired my pickup truck for trailer lights with multiple plugs and everything was neat and worked perfect

JOHN M 
Clasificación:
3.0

Stop trying to charge me more money when I was just 1 hour late . And I'm not goin 5o pay 20 dollars to use your app

JERRY M 
Clasificación:
5.0

El cliente no dejó un comentario.

OMAR K 
Clasificación:
5.0

No comment just as smooth as it could be...thankyou job well done...it was perfect..

MARK C 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHERY S 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth B 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH G 
Clasificación:
1.0

Even though I'd booked a ten foot van, when I arrived, all they had was a cargo van. Because of this, I had to make twice as many trips, which doubled the amount I was charged for mileage. When I spoke with the manager about getting some of the money refunded, he, along with every other person working there, left the main office for twenty minutes. I had to leave because people were waiting on me. If I don't get a refund, I'll be going to Penske for my next rental.

ROBERT L 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKQULYN H 
Clasificación:
5.0

All was accomplished to expectations. Thank you

CHARLES C 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S  |  First Impressions 
Clasificación:
5.0

Staff was awesome very friendly

DARYLL S  |  First Impressions 
Clasificación:
5.0

Nada

DARYLL S 
Clasificación:
5.0

N/a

Michael W 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S 
Clasificación:
5.0

This place is incredible and fantastic staff and a great GM! Awesome overall!!!! Mike Wood

MICHAEL W 
Clasificación:
5.0

I would definitely use this location again. Staff was friendly and helpful..

DEMARIOS J  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMARIOS J 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN J  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD D 
Clasificación:
4.0

El cliente no dejó un comentario.

SANDRA K 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN S 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER F 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA J 
Clasificación:
5.0

Very good customer service. The workers were very helpful and nice.

SHAKA G 
Clasificación:
5.0

GREAT INSITE PERSONAL

Charlie G 
Clasificación:
4.0

I was disappointed in the staff. An older lady started helping us and she had a little trouble with something and then another young lady. He said I might've had act like she had an attitude about helping her, and then when it came to hooking up the trailer. She stood there and watched when I backed into a pole and made the comment to my friend that ate other people have done that already, so you should put some tires or something around them so that doesn't happen because I make number nine and I am not a happy camper other than that it was a good experience

TERRY G 
Clasificación:
5.0

These guys are great, I had a tire go bad in the middle of nowhere and 1800 uhaul said it might be a day before they got to me, they reccomended a local certified uhaul tire shop and had me going in minutes, not hours. They also reimbursed me for the cost of the tire. Will always rent from them. Thank you again.

JEFFERY W 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN B 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY M 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY M 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH W 
Clasificación:
5.0

El cliente no dejó un comentario.

DELORES G 
Clasificación:
5.0

This location was great and I would highly recommend them. However I had a very bad experience at another location very close by and would love to speak to someone in upper management about this situation. They can contact me at 8034466711.

JOHNNY W 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM S 
Clasificación:
5.0

friendly and curteous service.

Lucius C 
Clasificación:
5.0

El cliente no dejó un comentario.

DELMUS G 
Clasificación:
5.0

The Manager Matt made the rental easy and fast!

MICHAEL J 
Clasificación:
5.0

Nothing. Best service ever!

Luc R 
Clasificación:
5.0

thank you for your support - for over 10 years - I have used U-Haul storage facility. That's a lot of money every month. Enough is enough, I got rid of all that old junk. I appreciate your services and your facility. It has come a long way - Thank You! Peace, God Bless and Stay Safe. US ARMY RETIREE - SFC MICHAEL CLEMONS (VICTORY STARTS HERE).

MICHAEL C  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah W 
Clasificación:
4.0

It would be helpful to ensure that any movers that are arranged for reach out to the customer so they know they have accepted the job and that everything is good. Ours did not and it was difficult to find a phone number for them.

Douglas K 
Clasificación:
5.0

El cliente no dejó un comentario.

KODI R 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward P 
Clasificación:
5.0

great customer service, equipment performed well, process went without any problems

RICHARD T 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCUS T 
Clasificación:
5.0

Matthew was super helpful and friendly. The entire process was very fast and easy.

MELISSA M  |  First Impressions 
Clasificación:
5.0

Best facility out there.

ROBERT O 
Clasificación:
5.0

Excellent service! Thank you

JACOB C 
Clasificación:
4.0

El cliente no dejó un comentario.

JANET H 
Clasificación:
5.0

Matthew is Awesome!

LUIS C 
Clasificación:
1.0

Need to do better.

ORIE B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNIE L 
Clasificación:
1.0

The uhaul fuel tank was basically empty the equipment I requested over a month in advance was not available. Ridiculous nothing was prepared especially the tank being empty when I got it. I'll never use uhaul again. The guy was nice though.

RAEJAH R 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANTA H 
Clasificación:
5.0

Everything was great except the cargo van seats were filthy with stains. We put towels down before we sat on them because we didn't know what those stains were from. Maybe clean the seats before renting to someone else? Other than that, no problem with the van at all.

CATHERINE L 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH R 
Clasificación:
5.0

The installation was very quick

Benjamin Q 
Clasificación:
5.0

Sister just rented a unit

David G 
Clasificación:
5.0

The guy checked me in and out was great friendly.

LEON F 
Clasificación:
4.0

El cliente no dejó un comentario.

Allison E  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

irvin h 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M  |  Overall Experience 
Clasificación:
5.0

Excelente

Jesus D 
Clasificación:
5.0

Matthew Kirkland at the August Rd. location was very helpful! The Charleston Highway location, however, was a bit chaotic - but the workers were pleasant and seemingly trying their best.

Raquelle C  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan L 
Clasificación:
5.0

Make sure ac works right check Trans steering needs to be tighten up

Kenneth L 
Clasificación:
5.0

El cliente no dejó un comentario.

WRAY W  |  First Impressions 
Clasificación:
3.0

It was cheaper because we loaded them ourselves. The metal containers were perfect. No leaks. 5 out of my 7 containers were wood. A few leaks there. All in all, I saved alot of money so I'm still happy. Boxes showed up 5 days later than planned which was 15 days after they were picked up. They were moving from NY to SC

Isaac E 
Clasificación:
5.0

El cliente no dejó un comentario.

Wray W 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine M  |  Overall Experience 
Clasificación:
5.0

Everything was great. Have used this location several times in the past few years with building a new home out of town. Really great staff.

COY B 
Clasificación:
5.0

Everyone that assisted me was WONDERFUL. Truck was clean and in great shape.

SHARON H 
Clasificación:
1.0

Overdraft my card numerous time without my authorization and wasn't polite and concerned when I went to handle the business concerning the overdraft and why they kept running the card continuously every month. That wasn't the card on file to run. The card to be ran was no longer in service.

charlie k  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Florin T 
Clasificación:
4.0

El cliente no dejó un comentario.

Calvin g  |  First Impressions 
Clasificación:
5.0

Professional- great customer service.

Kimberly S 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela E 
Clasificación:
5.0

El cliente no dejó un comentario.

Macquel J  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANTE G  |  First Impressions 
Clasificación:
5.0

Mathew and his team were very accomodating - excellent staff!

HARRY P  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BIANCA A  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amil W  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

rudy w  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREA P  |  Overall Experience 
Clasificación:
1.0

Every unit comes equipped with your own personal rats and pesticides. Oh and don't forget the multiple duct taped holes in the roof of the unit to where most all of my furniture now has water damage and is ruined with rodent confetti and harsh chemical fumes. 100% would not recommend.

Amanda C  |  Overall Experience 
Clasificación:
4.0

Everyone was very helpful and the price was reasonable. The first month free storage was very nice to have. We didn't need anything that was temperature controlled but if that is important, this wouldn't be the place. Enjoyed easy access to our storage unit 24/7. The staff was very friendly, helpful and knowledgeable.

Anne S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew k  |  Overall Experience 
Clasificación:
5.0

Every time I go to uhaul on orchard rd in west Columbia every one is professional and welcoming

Susan R  |  First Impressions 
Clasificación:
5.0

The team that worked with me were extremely helpful and friendly

SHANNON C  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas K  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M  |  Overall Experience 
Clasificación:
3.0

One thing I dislike I thought you guys Prorate storage moving in and out!

Angela W  |  Overall Experience 
Clasificación:
5.0

The staff is very friendly and helpful.

JILLIAN H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YVETTE B  |  Overall Experience 
Clasificación:
5.0

The customer service reps at the store were excellent! Very friendly and helpful. They answered my questions and made me feel comfortable.

MICHAEL R  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA P  |  Overall Experience 
Clasificación:
5.0

Great service, friendly reps, clean restroom.

DIANE J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edna K  |  Overall Experience 
Clasificación:
5.0

100% satisfied.

ANTHONY B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLA I  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR G  |  Overall Experience 
Clasificación:
2.0

Disappointed with your facility for several things: We had to sit and wonder why the lights were off upon arrival. We already had waited 2 hours bec. we'd read 'open 9 am' online. Then you walked up to motion you were open. We thought maybe you were just running late. Once walking in, we were not greeted nor could see anyone. After calling out 'Hello' 2-3 times, the lady finally responded with either a hello or I'm over here - I forget now which she said, but I still didn't see anyone. Once I realized someone was sitting, I realized, "Oh, she must be handicapped and can't walk.' I was on HOLD with U-Haul during the next 40 min. I was on hold to designate your address with U-Haul 45 minutes. I actually called back after the long wait and pushed another option and was helped within 10 minutes --- for a simple 'add a drop off location' as we'd been asked to provide. I noticed the sign on the restroom door "SORRY. OUT of ORDER". I asked Amber is there was one available. She said she'd put the sign on there so that people wouldn't use it and 'mess up my bathroom'...but that I could use it bec. it really worked. It was clean, but still... My complaint is not on the appearance of the facility, but the rep. She did not act pleasant or courteous the entire time the 3 of us were there. At some point, I asked her if she was the OWNER. She stiffly responded she was a part owner in the company. My husband told me later he's seen you every time he's been there, but never her. I said, 'If she's the owner of this franchise, maybe she's not here too often.' and maybe that was a reason she acted disgruntled to be there the entire time. When she came out to check out the truck return, the other gentleman that pulled up his little truck, I asked him to pull further in so my husband wouldn't be blocking the drive, which he did; I also explained to him I didn't want him to think we were cutting line in front of him bec. we'd already been there 45 min. He was fine with that. Amber came out along with me. As soon as she checked the mileage and front end, she went to check the other man's truck in. We were surprised. My son asked her, "Are you going to check the back of truck or should I leave it open?", assuming she'd forgotten. - we had a stack of blankets that we'd not used and the dolly. She replied that she had to check the 2nd guy in first, then she'd be back over. REALLY? IS this the way it's done??!! We were tired from our moving in too. Since we do business with U-Haul and your location, we like to get along - but it's nice when, as a customer or guest, to get a smile or friendly reception, which we did not. In your business, people may be happy about moving, but usually worn out when returning a truck --- so kindness aka great customer service would have been appreciated. END.

DIANE J  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DOROTHY K  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S  |  Overall Experience 
Clasificación:
5.0

Thank you for the service you give.

YVETTE B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorthy b  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHY B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA H  |  Overall Experience 
Clasificación:
5.0

They were all friendly, just make the experience so peaceful. I trust the entire staff with taking care of my moving needs. THE GENERAL MANAGER IS AMAZING. He hired all the right people, all of them knew exactly what to do. Look forward to doing business again but in Piedmont Alabama this time. Piedmont is a drop off but alabama it's still Sweet Home Alabama

Queen S  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES C  |  Overall Experience 
Clasificación:
5.0

We loved our girls at Orchard!!!

Lisa H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace W  |  Overall Experience 
Clasificación:
5.0

Great customer service! Management was on point. Made you feel like hes known you forever. Great experience

LINDA E  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dillon W  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jameca S  |  Online Move In 
Clasificación:
5.0

Very helpful and accommodating

TIM C  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert T  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and the place was very clean. I would definitely recommend this Uhaul facility for storage and truck rentals.

MARK D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA E  |  First Impressions 
Clasificación:
5.0

Very helpful, very friendly. Made great suggestions to help make my move and subsequent rental as smooth and painless as possible!

SANDRA L  |  Overall Experience 
Clasificación:
5.0

The show room was immaculate and very well organized. The personnel was very friendly, courteous, and knowledgeable. The bathrooms were spotless. and the storage unit was clean.

DOMINICK V  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Quinton W  |  Overall Experience 
Clasificación:
5.0

Staff was friendly, very clean and well worth it

MARK D  |  First Impressions 
Clasificación:
5.0

The employee was very friendly and knowledgeable and courteous and he did the checkin in a very reasonable time. I was very pleased

DOMINICK V  |  First Impressions 
Clasificación:
5.0

Staff is very helpful. Good location.

JOHNNY W  |  First Impressions 
Clasificación:
5.0

Loved it will use them again for sure

KLAUDIA V  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lekisha M  |  Overall Experience 
Clasificación:
5.0

There are still places you can go to get excellent customer service and a staff that will go out of their way to help you with as much as they can. I would like to personally thank Brian Harvey and the staff at U Haul. The facility is clean and it was easy to access. Blessings to everyone there.

Kathryn D  |  Overall Experience 
Clasificación:
5.0

I am so happy with the location, the lady put a new pull down strap on by the next time I went out there. Thank you! I am only 4'10" tall so greatly appreciated it, so thoughtful!

SANDRA L  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R  |  First Impressions 
Clasificación:
5.0

Those guys made me feel welcomed. I felt like I knew them for years. I feel like I'm around family and friends with the staff at this location.

JAMAR J  |  First Impressions 
Clasificación:
5.0

You all have a bless day on purpose 💞

Shaunelle G  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Haley D  |  First Impressions 
Clasificación:
5.0

Very seemless process that I loved.

Michael M  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

bernard a  |  First Impressions 
Clasificación:
5.0

Great staff and service. This location has always been excellent

Briant B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug Y  |  Overall Experience 
Clasificación:
5.0

I want to thank Brian the store manager he was very polite and very professional in his knowledge of U-haul thank you Brian 😊

Rosemarie R  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MONIQUE C  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeovany C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley H  |  First Impressions 
Clasificación:
5.0

The staff there is great.

Andrew S  |  Overall Experience 
Clasificación:
4.0

Price increase was not justified.

Smith R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth A  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Everett R  |  Overall Experience 
Clasificación:
4.0

Just moved closer to my RV PARK AND A LOT LESS.

John S  |  Overall Experience 
Clasificación:
5.0

The guy who helped me was very helpful and helped get me checked in and all before he left. Great customer service from him!!!

Alena S  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacie V  |  Overall Experience 
Clasificación:
5.0

Sam was very helpful. He made room around our storage unit so that we could back up our uhaul truck in front of it, making it easy to move our stuff in.

ERIC R  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth M  |  Online Move In 
Clasificación:
4.0

Your booking and reservations system apparently has glitches overall

ALFRED A  |  Overall Experience 
Clasificación:
5.0

The young man that assisted me at check out was very helpful & made my experience very smooth and pleasant.

MAISHA G  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tabitha D  |  Overall Experience 
Clasificación:
5.0

The manger have went over with love for me and thanks to all the employees. After loosing my mother renting a storage was made easy.

EVELYN G  |  Overall Experience 
Clasificación:
5.0

the storage was wonderful experience employees was friendly and nice always greet you with a smile yes if I have to come back to the storage this will be the place I come back to thank you so much

FRANCIS V  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Becky G  |  Overall Experience 
Clasificación:
4.0

Not being able to use my cash app card caused me to use extra gas travel to bank.

EVELYN G  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

xiaonan m  |  Overall Experience 
Clasificación:
3.0

Thank you U-Haul

Carlos R  |  Overall Experience 
Clasificación:
5.0

Service was excellent. The service representatives were all very polite and professional. I didn't have not one problem . I had a storage unit for five years I've never had any problems. I just really appreciate your professionalism and your respect and you treat people like they are people not just a number the service is excellent no changes needed thank you. I will highly recommend you all.

Veronica B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry W  |  First Impressions 
Clasificación:
5.0

PROFESSIONAL! PATIENCE! EASY, QUICK & Efficient!

QuinTell G  |  First Impressions 
Clasificación:
1.0

Worst storage I've ever rented. They have ROACHES BAD! I was forced to throw away my couch set, dishes, 2 Refrigerators and other things! My new apartment has Roaches now and iv been depressed about this whole situation. Please DONT RENT STORAGE FROM THIS FACILITY

Jacqueline Z  |  Overall Experience 
Clasificación:
5.0

Amber is helpful everytime I visit the Augusta Rd store. She is amazing is an understatement

FATIMA B  |  First Impressions 
Clasificación:
1.0

I rented my 2nd unit in advance. Upon arrival the unit I was given was much smaller then what I had actually rented. Sam was no help at all and ignored me. I would NEVER RECOMMEND Uhaul for anything!!!!!!!!!!!!!!!!!!!!

Suzy W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL C  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Olivia E  |  First Impressions 
Clasificación:
5.0

Great friendly service..!

JAMIE B  |  First Impressions 
Clasificación:
5.0

When a storage unit is rented the staff needs to come remove the uhaul lock right then. We had toncome back and ask them to remove it.

Michelle R  |  First Impressions 
Clasificación:
3.0

The staff present at the location was always very friendly however every time there was something wrong I was always told the manager needed to be call and that the manager would call me to follow up and rectify the situation and that never happened! I was charged for something I was told the manager would fix and update because of an inconvenience on their behalf when I initially attempted to move in. Seems like a manager needs to be present during all operational hours to avoid situations like this or train the workers properly! The inside of the unit was not ideal. The ceiling was dirty and caving in with some holes in it and there couldn't have been any pest control because I had to take my own bug spray frequently. Moved out a week after I made my monthly payment and was told I wouldn't be prorated for the 3 weeks that I won't be in or no longer have access to the storage unit.

Tinesha H  |  Overall Experience 
Clasificación:
5.0

We got to the storage unit almost at closing after packing and traveling all day. I apologized for coming so close to their close time and the gentleman there was so nice and said it was no problem. He was very pleasant and helped us get our unit quickly!

Michelle R  |  First Impressions 
Clasificación:
4.0

I resolved my reason for calling no need for call back. Thank You.

Archie A  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Smith R  |  First Impressions 
Clasificación:
4.0

Sam is great. Patient friendly kind

Kimball M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rodrigo m  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

kendra j  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WILBERT G  |  Overall Experience 
Clasificación:
1.0

Poor management. Will not correspond with customers. Very rude. Employees have no knowledge of anything that's going on nor any training. Terrible

debra T  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Kyle O  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNIE C  |  Overall Experience 
Clasificación:
5.0

Great experience. I plan to use again, if needed.

WILLIAM H  |  Overall Experience 
Clasificación: