Comentarios de los clientes para U-Haul Moving & Storage of W Columbia

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of W Columbia

Clasificación general:

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Michelle M. | Overall Experience |
Clasificación:

The staff was very friendly and helpful but our units got broken into early on and we had a lot of our things stolen and damaged. No on called for let us know - we found out when we came to get something.

Jenelle A.
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The website constantly crashed when trying to complete the online check in procedures as well as the online return process so I was not able to complete them.

Karen J.
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El cliente no dejó un comentario.

LAURIE B.
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Needed more employees working. Young man did a great job but was only one working up front.

Leon B.
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Wade is the best

Jeffrey S.
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Consistently EXCELLENT customer service.

alexandra M.
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El cliente no dejó un comentario.

Jennifer R. | First Impressions |
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Porch Lance was very pleasant and helpful.

Chad C.
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El cliente no dejó un comentario.

Christian E.
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Excellent customer service from the manager. I believed he said he was from Augusta, ga., can't remember his name, but nonetheless he was courteous, professional, and made that portion of my move seem effortless. Uhaul needs to do whatever it takes to keep that man.

Lauren G.
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El cliente no dejó un comentario.

Wayne P. | Overall Experience |
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Great service!

Mary C.
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Nothing, I was very satisfied with the service. Broderick, the guy that connected the trailer to my vehicle was very polite and caring. The first trailer was a 6x12 and he had hooked it up and I needed the 5x12. He was still polite and made the change without any complaints. I appreciate the General Manager, Mr. Wade. He was polite checking me out and he greeted me on the return and professionally. I will recommend this U-Haul location to my friends and will definitely using them again. Thanks for “top-notched” Service. 😀Always, Mary Stokes-Clark

Patricia J.
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Great Customer service

Keith S.
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Person was not willing to tell me why I was charged $55.00 and u-haul made to withdrawals from my account one for $110 and one for $95 which needs to be corrected. He told me I had to call my bank instead of helping me he blew me off. I need someone from corporate to contact me to get this resolved.

RICHARD W.
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El cliente no dejó un comentario.

Phillip R.
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Customer Service is awesome.

chuck m. | Overall Experience |
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The staff were ALL friendly, courteous and professional. I will use U-Haul again based on this experience. 👏👏👏👏👏

Wayne P.
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Great Staff!

ElizabethMcDonal A.
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El cliente no dejó un comentario.

Wayne P. | First Impressions |
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Excellent staff.

Thabit M.
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El cliente no dejó un comentario.

John B.
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The onsite employee was great, but he was the only one working and was doing a good job of juggling all of the customers coming in. There was a problem with my truck and he was great to replace it and get me going, but it was still much later than I was planning. I ALWAYS have to wait at least 10-15 minutes on the phone when I call the UHAUL main number. When I finally get someone on the phone they are great, but it seems that the common thread with UHAUL is do not be in a hurry...

Marc G.
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El cliente no dejó un comentario.

Francis L.
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El cliente no dejó un comentario.

Stephyne B.
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Very professional and the equipment was very clean.

GREEN H.
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El cliente no dejó un comentario.

Casey A.
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General Manager was great! Really friendly and personable guy.

Dustin C.
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El cliente no dejó un comentario.

JESSIE S.
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N/a

Andrea T.
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El cliente no dejó un comentario.

Santino D.
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Due to heavy rainfall from the remnants Hurricane Sally our moved was slowed down. Your representative made it easy for us to extend our truck rental and make our move easier.

William C.
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El cliente no dejó un comentario.

James W.
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El cliente no dejó un comentario.

William W.
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I was over charged for my rental. And the wait time was very long to return and and pick up.

LYNN S.
Clasificación:

The lady helping me was so very helpful and nice

Ben O. | First Impressions |
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Wade was very helpful and professional.

Wayne P.
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Great service! Wonderful employees!

Dennis B.
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El cliente no dejó un comentario.

Kenneth M.
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El cliente no dejó un comentario.

Marvin R.
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Have been renting from u-haul a long time . never had any problems. This past weekend ,i tried to call back to the office to ask a question.That was a terrible experience. Phone system needs some serious updating.

Thomas N.
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El cliente no dejó un comentario.

James G.
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El cliente no dejó un comentario.

Joseph M.
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Very helpful and pleasant

chris H.
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El cliente no dejó un comentario.

stephanie C.
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El cliente no dejó un comentario.

shawn L.
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Get someone else to manage your location. The manager was rude and very unprofessional. I contacted customer service and guess who called me back. The manager and her manager didn't want to help at all.

David C.
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I reserved my equipment in Lexington SC. Which is close to my house and where I was moving. I was sent 22 miles out of my way due to equipment availability. I was stuck paying for an extra 44 miles because of equipment availability.

alexander W.
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El cliente no dejó un comentario.

LEVESTER C.
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El cliente no dejó un comentario.

Dawn P.
Clasificación:

I walked in to inquire about a truck because my 10' truck I had reserved wasn't at the 2339 Two Notch Rd U-Haul location (broke down) They didn't even call to tell me. So I stopped at this 400 Orchard Dr U-Haul location on the way home to see if they had any trucks available. She said no (I saw several trucks in the lot) So I left & went to the U-Haul location closest to my home on S. Lake Dr. Lexington, SC (Midgard Self Storage 803-490-1126) They looked online & found me a 15' truck at the 400 Orchard Dr location I had just left. It would be available at 5:00pm (res# 96509074). So I took care of the new reservation & cancelled the other one. Then I went back to 400 Orchard Dr to pick up the truck. It took a while to get finalized as they had only one lady working there with several customers. She was pregnant & had to go outside in the 95 degree heat to hook up a trailer. Then there was no time to clean out the truck, I told her never mind - I had to get going. Then I got charged way more $ because it was a 15' truck and they didn't give me the same mileage deal as the original reservation (95787164) When I dropped it off the next day two ladies were working & both were too busy to talk to me - one was on the phone & took the keys & said she'd email me the receipt. Then I banged my foot real hard on their door stop & limped back to my car.

Brett S.
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El cliente no dejó un comentario.

Ray C. | Overall Experience |
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everyone did a great job thank s

Latasha B. | Overall Experience |
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Went to open my storage my locks was changed .. someone been in my stuff my shoes are missing my pictures were are broken worst experience ever..

MATTHEW G.
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Better attitudes would make a difference.

GARY H.
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El cliente no dejó un comentario.

Furman M.
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El cliente no dejó un comentario.

Kedrick F.
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El cliente no dejó un comentario.

Carl C. | Overall Experience |
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El cliente no dejó un comentario.

JEFFREY B.
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The Associate helping me in the morning when I picked up the truck was not friendly at all. She was not rude but never smiled once, I tried to have a short conversation twice and I was answered with one word and nothing more. No eye contact and no personality. The gentleman when I returned the vehicle was opposite, he was very friendly, smiled, and was appreciative of the business.

DANA EUGENE F.
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El cliente no dejó un comentario.

Wayne P.
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Nothing my experience was great!

Samuel P.
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El cliente no dejó un comentario.

kevin b. | Overall Experience |
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Haley Huffman is the best super manager

kevin B.
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haley Huffman is the best Uhaul is lucky she is there- she is why I don't go to Budget- she makes the rental work

David A.
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I had to clean and wipe up spilled oil from the previous user. Apparently whoever used this trailer before me hauled lawn equipment and it leaked oil all over the floor of the trailer.

Kimberly B. | Overall Experience |
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El cliente no dejó un comentario.

CONRAD G.
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El cliente no dejó un comentario.

Katherine D.
Clasificación:

Almost everything. The entire experience was truly awful and I would not recommend UHaul to any of my family/friends. The customer service was terrible at the locations and the only good service I received was from the corporate level when I was calling to question where my box was. My box was 2 weeks late, simply because no one checked in on the boxes each day to see which ones should've been shipped out. I was moving cross country and was not able to do certain things, like get a driver's license because confidential papers were stuck in my pod on the other side of the country. It was a 0/10 experience and I will not be using Uhaul in any future moves.

Thomas L.
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Very good customer service

Scott S.
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Very nice people and attentive.

Jhasmine E.
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This location is the best. So nice and helpful!

aaron B.
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Everything is great!

John K.
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Make sure all the lights work?

Stephanie H.
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El cliente no dejó un comentario.

Andrew J.
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El cliente no dejó un comentario.

Timothy S.
Clasificación:

Signs said pull up an associate would be there to check you in. After 15 minutes, had to go inside the offices to get someone to help me return the trailer. Also, i pd $318 for this same trailer service last yr, this yr was $515.00, that is an incredible price increase in this economy. Will be looking for an alternative supplier going forward.

Dana R.
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El cliente no dejó un comentario.

Evelyn G. | Overall Experience |
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Some of the old units need to be upgraded. The one i had the plastic is hanging down and all you all do is keep putting tape on it. Some people have very nice things and the rent is not cheap.

Adam A. | Overall Experience |
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Storage unit broken into and they never contacted us. We called them and they said" Oh, we had a several break ins we were going to call you". Only had our stuff there for 3 days.

Jeffery M.
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El cliente no dejó un comentario.

Robert O.
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Nothing YA'LL are doing an Amazing job. Keep it up.

Eric S.
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Took them 25 hours to check in my rental. I returned it on Wednesday!

Alex G.
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El cliente no dejó un comentario.

seth G.
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Good customer service

Shequila T.
Clasificación:

The truck had leftover boxes on it

Donald B.
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El cliente no dejó un comentario.

Sherman D.
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El cliente no dejó un comentario.

Adam G.
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Make sure equipment is ready to go. There was still trash from the trailers last use. There was only 1 employee and he was working very hard. I could see his frustration that the trailer wasnt cleaned and he had noone to help with the other customers that were there at the same time. He got the trailer cleaned for me. Having additional employees and verifying work is completed would help smooth the process and allow them a better working environment.

Gregory B.
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El cliente no dejó un comentario.

Andrew K.
Clasificación:

My pick up location moved without telling me. When I arrived to the Knox Abbott location that was my original pick up spot, I was told to go to the Orchard location without any explanation. They did not give me my prepaid mattress bag here either, which I couldn't get at the orchard location and had to go back for. When I arrived to the orchard road location, they said they did not have my reservation either. They said “if I don't have a reservation I can bump or a truck available, I can't give you a rental truck today”. I was only in town for that night to pick up a few belongings so it was very important I got the truck. Luckily they were able to but I was very upset with the lack of communication and that my reservation was not made a priority. Will be looking to rent with a different company moving forward.

Xinyu Z.
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El cliente no dejó un comentario.

Meghann O.
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The associates were incredibly rude and obviously felt their customers are not a priority. The two times I went in (to rent and drop off), there were a bunch of associates standing around and talking about nothing to one another, while one person had to take care of all the customers. When I dropped off the truck I'd rented, the female associate (who also did my initial rental) was dismissive and would not walk out to the truck with me to check the final mileage and fuel, which made me very uncomfortable. It also made me angry that no one walked out to take care of me when I pulled my rental truck up to the drop-off area where signage was posted to stay by your equipment until an associate comes out to help you. I would 100% never recommend this location to anyone I know. Very unprofessional group of people, very lazy and doing the bare minimum.

Dwight C.
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El cliente no dejó un comentario.

Adefemi J.
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El cliente no dejó un comentario.

Brooke K.
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The place was closed even though the hours were open 7-7. Had to wait an hour for someone to give us keys to truck and cut into our time to move stuff. Would not ever use this location or service again

Bradley C.
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Their lot was full and they could not accept any more drop offs at that location. They were very helpful with providing other locations where we could drop the unit off.

Shawn B.
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Customer service all together for UHaul sucks. When I picked the location in Cayce to pick up a COMMIN size 15' truck at 6 am and then the morning of I am told to go to West Columbia to pick it up there because the location I picked did not have it there! Really its not like I just walked in the door off the street I reserved it 2 weeks in advance! Plenty of time to get said 15' truck. Make it simple.

Kevin K.
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El cliente no dejó un comentario.

Michelle M. | First Impressions |
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Very helpful manager - went out of her way to accommodate us !! Very very happy !

marvin T.
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I would say your customer services was outstanding. Truly a Wow factor. Thank you and your team for providing great services.

kevin b. | First Impressions |
Clasificación:

Haley Huffman was great as was the other lady who helped me. the lock mechanism was broken but the fixed it and helped me out tremendously. U haul's phone system/help is terrible but the people you meet in teh store are great

Paul K.
Clasificación:

The truck was at a different location so picking it up was not very easy.

Brian R.
Clasificación:

While I understand I dropped the trailer off on a Sunday, there was only one employee there at the time. Perhaps another was off to lunch as it was about that time but if not, would recommend ensuring you had two employees in the store at one time. This is a very large (and thus busy) location and one employee runs counter to a business model that has to check customers out as well as check them in.

Mary M.
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Very Understaffed! Had materials but only 1 person working on a very busy day!

Darrell A.
Clasificación:

Went very smooth and professional

JACKIE A.
Clasificación:

I took pictures of everything! I only drove 8 miles and they charged me $43.12 for gas. I even put in 2 gallons of gas to be safe. The manager was mouthy and said “well you should have put 4 in!” She was refusing to give me a refund until I should her the photos. She first argued against the photos, they are time stamped!!!! NEVER AGAIN! I'm done with them trying to rip people off! It's not the first time, but it's the last for me! Oil light and another light was on. Lots & lots of damage to the sides of the truck. Thank goodness for photos!

Rick B.
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I ordered a 15' truck for the move and ended up with a 20' truck. Did not need one that big. Also got charged full price for the 20' truck.

Robert J.
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Nothing you very professional.

Jeff S.
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El cliente no dejó un comentario.

JUAN R.
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El cliente no dejó un comentario.

James T.
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El cliente no dejó un comentario.

lawrence B.
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El cliente no dejó un comentario.

Jennifer C.
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El cliente no dejó un comentario.

Lani H.
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El cliente no dejó un comentario.

Sandra T. | Overall Experience |
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El cliente no dejó un comentario.

Mildred B. | Overall Experience |
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My storage unit 2055 was broken into and the only way I found out about it was when I was called by the police a week later! I am appalled by the lack of customer service practices regarding contacting customers when they are broken into. I have had my 2 units for atleast 4 years and was so upset that I moved all my stuff to a different location. I will never use this company again!!!

Deborah G. | Overall Experience |
Clasificación:

When trying to pick up truck in West Columbia, the man at counter was trying to help 3 people at same time and talking on phone all of which resulted in over a hour wait to get keys! I had movers on the clock. We could have got out faster if waited on 1 at a time and waited on in order we came in

Rebecca N. | Overall Experience |
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Staff was great! The move in special was amazing.

Tracy D. | Overall Experience |
Clasificación:

There was rat poop and urine on my stuff I talked to the manager and he took pictures and was suppose to get back to me but never did and also my stuff got wet through the front and he did nothing about it I’m really upset about all of this I’ve used the facility before and never had a issue until this time

Mycah W. | Overall Experience |
Clasificación:

Great team

Evelyn G. | Overall Experience |
Clasificación:

Special thanks to the manager Mr. Q . who is a very nice person. He is always helpful. His staff also have good custom services. Thanks!

Debora S. | First Impressions |
Clasificación:

I could not have had a better experience anywhere than I did with U-Haul Moving & Storage of W Columbia. It is wonderful to be able to have a storage unit at the drop-off. The manager was wonderful.

Janice D. | Overall Experience |
Clasificación:

My unit was vandalized and over 2 grand of property was stolen all because uhaul didn't think having properly secured side gates was necessary just because they had a front gate. No cameras on units.

Ray C. | Overall Experience |
Clasificación:

We appreciate your taking care of the place. We sure do miss Bro. Vernon.

Melissa R. | First Impressions |
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It was clean, service was timely & friendly & we were given all we needed. TY

LYNDA T. | Overall Experience |
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This location has some really excellent and helpful staff. Quentin was outstanding.

Jessie L. | Overall Experience |
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I cannot begin to emphasize how helpful, courteous and professional the manager, Quiintin, was during my experience here. Hie and his team get “A+” from this retired teacher for the help I was given!

Stephen P. | Overall Experience |
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I had $600 worth of property stolen from my locked storage unit. I am crestfallen. I filed a police report and U-Haul report.

SHAWN C. | Overall Experience |
Clasificación:

Thanks

Carl C. | First Impressions |
Clasificación:

5 STAR SERVICE ALL THE TIME. I GO NOWHERE ELSE

Jessie L. | First Impressions |
Clasificación:

Manager, Quintin, is the most amazing, helpful & courteous employee I could have ever hoped to meet & have help me along with his two employees there on Thursday June 20th.

Erin B. | Overall Experience |
Clasificación:

I've ALWAYS had EXCELLENT customer service at this Uhaul facility!! Quinton (fantastic!) has helped me a lot, and everyone we worked with on Tues. 6/11 was great as well! Super attentive & helpful!!!!

Theatus C. | First Impressions |
Clasificación:

Excellent service and staff. Clean. Thank you for making my move easy.

charles d. | First Impressions |
Clasificación:

The people are very professional and nice. Do their job very well. Always willing to go the extra mile to help out. The equipment is very good and modern. I had a very good experience.

MARK B. | Overall Experience |
Clasificación:

Held our storage unit for years. Every time we visited the staff was great.

WILLIAM R R. | Overall Experience |
Clasificación:

Never had any issues with the unit or staff at any point. Nothing negative to say.

Patricia P. | Overall Experience |
Clasificación:

The storage Facility was clean and well kept but the staff was rude and did not care that they had made a mistake and even after being told about it they did not correct it

troy c. | Overall Experience |
Clasificación:

I do not wish to comment.

GA W. | Reservation |
Clasificación:

PERSONELL, PRODUCT,SERVICE AND TOTAL EXPERIENCE WAS AND HAS ALWAYS BEEN TOP NOTCH.

DAVID E. | Overall Experience |
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This is a busy store! Very friendly folks!

Patricia P. | Reservation |
Clasificación:

great service

Wallie W. | Reservation |
Clasificación:

Fast, easy, service with a smile. Especially from the lady and gentlemen working at 400 Orchard Dr. Great People.

magaly r. | Reservation |
Clasificación:

Great service and easy process.

MONICA W. | Reservation |
Clasificación:

They really helped out alot.

Damian C. | Overall Experience |
Clasificación:

Its not that clean

SHANNON M. | Overall Experience |
Clasificación:

Tried several times to contact about closing contract via phone/email and never received contact. Had to go to corp support to resolve issue, staff not at all professional when i was at the facility.

KIM CRAIG F. | Overall Experience |
Clasificación:

Easy and convenient to access. Clean and secure. Requiring ONLY UHAUL (disk-type) locks is an unnecessary expense as I own several disk-type locks which would be just as secure. Pls review your rules.

Lynn R. | Overall Experience |
Clasificación:

The office staff was almost always rude and uninterested in helping. There appeared to be no follow through with requests made via telephone. My belongings were ruined because of a leak.

Darren G. | Overall Experience |
Clasificación:

I requested a total of 5 times for my storage unit to close out beginning in 5/5/18 until 5/21/18. I was sent threatening collections notices and trying to reach the manager was in possible.

MICHAEL M. | Overall Experience |
Clasificación:

In 3.5 Year’s, I’ve paid on time every month. When properly moved out, was told what to do. Done! However, I am still receiving all types of messages about the account. If needed cal 803-529-5625

Don L. | Overall Experience |
Clasificación:

I was very impressed, & even asked if they need someone part-time. I am a retired truck driver (42 yrs). Once we get settled in our new house, I will follow up on that. Don Lindler

Kyle R. | Overall Experience |
Clasificación:

Very clean facility and great customer services

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