Staff person was friendly and helpful.
NATALIE H | Primeras impresionesSelf Storage Units in Washington, DC, 20002
U-Haul Moving & Storage en Capitol Hill
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Opiniones de clientes verificados
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Cómo funcionan los comentarios de U-HaulI had my storage for 8-yrs with no problem everyone was nice if I needed storage again I will be back
Gwendolyn M | Experiencia generalChantel demonstrated professional customer service skills. All the ladies demonstrated excellent customer service on my first visit. Gratitude in abundance 👑💯👈🏽
Wanda W | Primeras impresionesI’ve had a great experience with them.
Amarius W | Experiencia generalExcellent
Yutharak R | Primeras impresionesRat droppings all over my storage unit. Not once was I notified that there was a rat problem there. Very unsanitary and not fair to customers.
Daniel O | Experiencia generalThe Staff was OUTSTANDING. GREAT FRENDLY SREVICE!!! i Actually passed by two closer locations to return to this location after renting a truck because of the friendly service. Thank you guys for everything.
STEVEN C | Primeras impresionesCan't recommend this location because of the manager.
Sophia L | Experiencia generalSophie is amazing at this location! She has helped me both times I stopped in for my move.
Alexandria D | Experiencia generalPlease keep up the good work!
Rodrick B | Experiencia generalIt gives me a peice of mind at the right moment
STEPHEN Y | Primeras impresionesThe manger was excellent
Tony C | Primeras impresionesAn overall very bad experience. First: I was not Checked In Correctly nor was I given proper instruction on how to access the unit. Second: One of the associates lied to my face about the terms and conditions. This employee also went into my unit without permission.
Michael W | Mudanza en líneaI started moving my stuff in on Sunday the 12th, at about 2 or 3 the gentleman working that time was very polite even though he was helping another guest he still assisted me as well. However coming in on Monday the 13th around 8:30 am I walked in and asked a quest the the female working that day who was not doing anything I must’ve interrupted her during her cell phone call on speaker phone talking to her friend about a man. I asked were we allowed to use the orange carts allowed to move things in? There was no yes or no, her response for what? I said storage! She said there are carts in the back. I asked about the orange carts specifically because I knew the remaining items were only bags and knew from the day before that they kept falling off. I went to the back and grabbed the rolling cart, didn’t even feel like addressing her unprofessionalism. I grabbed the cart and came out through the store entrance, while still talking on the phone on speaker she says you can’t bring stuff in through here it has to be the loading dock. I explained I was not told that yesterday and she rudely said well you can’t! While still talking on the phone to her friend and walking around the store still doing nothing. I took the cart to my car of which she then came outside on speaker to see what I was doing I guess. I don’t blame the gentleman the day before because he was busy and still tried to assist me. If she is the customer service I would have experienced on the day before I definitely would have canceled my storage unit. I’m not sure of what your cell phone policy is but I’m sure as a Area Manager in Customer Service that talking on thee phone with your friend and gossiping while customers are in the facility or not, is not appropriate. Especially not on speaker phone either, then to also be rude as well. She clearly wanted to go back and forth about the dock, I didn’t have time and also have other things to do. I’m big on customer service over 20 years management and she would not be someone I would deal with. I prefer writing reviews and calling corporate.
Tahisha H | Mudanza en líneaRude counter staff
Keith J | Experiencia general