While I support training a new employee, my recent experience was so unsatisfactory that I had to walk out without a satisfactory experience. For me to rent a storage facility I think ten minutes would do it. After 35 minutes and multiple errors I had to leave. It may be a while before I go back there.

Leading up to my move out, I called Uhaul several times to ensure that I would be out in time to not have to pay for the month of October. Each time, I could not reach the local office, and was sent to the national hotline. They would tell me they had no power to do anything, but they would send a note to the local manager, and he said he would call me back the next day. He never called back, and I was charged for the entire month despite moving out 1 day into that month's contract. I was out of town leading to the move out and could not personally go into the local office, so the fact that I could not reach it beforehand by phone is inexcusable, and resulted me paying an extra $200 that I should neve have had too. I hope Uhaul actually takes this seriously and refunds me for that last month, because it is entirely the fault of the local and national staff that I had this charge and would never recommend their service to anyone.

Reasonably priced and convenient. Really helped me out in a pinch during the pandemic and saved me a lot of money by storing instead of having to continue in my rental agreement.

Staff was very helpful in walking me through the storage options and facility layout, and was able to find a more appropriately sized unit for me even at the last minute with a truck waiting outside. Great customer service!

Too many new rules requiring cell phone usage, picture taking, location acceptance.

I have been there for two years and don’t think this is for me, I thnk that this was meant for a new customer.

Staff were very knowledgeable and helpful great customer service THANKS

Mark Owens did a great job asking questions and recommending the perfect solution for me. And he did it all with a smile and a great sense of humor.

Rudy and it was another young lady Didn’t get her name though but was extremely helpful and very professional I will use them again . The thing I didn’t like is that freight elevator to the storage we kept getting stuck on it and the door wouldn’t close & the other side kept opening besides that everything was great.

Rudy the storage manager was fantastic! Outstanding customer service, which made my move smooth.

Rudy, the storage manager was great. She was very knowledgeable and friendly. She is a definitely an asset To your company!

The male store representative I dealt with was rude and unpleasant. It was almost as if me being there was a nuisance for him. I would not recommend dealing with that guy.

Reasonable price; great and helpful staff

The storage elevators are no intuitive and confusing.

Had this storage unit for several years (7+) always had a positive experience with the facility and staff. Would not hesitate to use the location again.

The staff was wonderful. I interacted with the general manager while checking in and out and she was very kind. The amount of paperwork needed to rent a unit was ridiculous. Three phone numbers and two addresses? Really? Not to mention everything I filled out online didn't get transferred so the poor GM had to ask me and type everything in again. So inefficient. Lastly, the website advertises a free lock. It is $9.99, which definitely isn't free. The price is good, I just dislike false advertising. Overall, I'd use again. The building was clean, odor free, and seems secure. I did appreciate that each individual unit is alarmed and that there were plenty of carts.