It was a fine stay
JOBEAR D. | Overall ExperienceStorage at Summerlin
7441 W Lake Mead Blvd, Las Vegas, NV 89128Customer Reviews
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Storage Customer Reviews
- 4.5 Average Customer Rating
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It was a fine stay
JOBEAR D. | Overall ExperienceMy unit was broken into and they called my disconnect phone and when couldn’t reach me they stopped. No attempt to email. When I went in a week after the u it had been vandalized they told me that it was my fault I was not contacted because my phone number was wrong. Their behavior was completely rude and unprofessional. When I asked when it had been broken into no one could tell me, but they did say they weren’t reporting it to police that this was my responsibility. I got a truck and moved my remaining things out that same day. Completely lacking in all aspects and not a place to ever consider trusting with your items.
Janet M. | Overall ExperienceEverything went smoothly except for the accident in the street in front of the facility.
Dale W. | Overall ExperienceWorst Storage facilityI have ever used, never got a gate code so could only go in during hours the office was open, staff gave excuses every time I asked for the code. Cancelled after one month, easier to use higher price storage down the road with better staff
Jason s. | Overall ExperienceOnly had a few problems over many years. Dumb customers parked Uhaul trucks when returning at night that blocked gate. Maybe put up signs or paint yellow stripes. Second, something should be done about the stray cats. There are a lot of them running around and I see them every time I went to the facility. They broke into my boat and destroyed the interior.
GREGORY W. | Overall ExperienceThank you for your services.
JAY R S. | Overall ExperienceIt was a good experience
HRUDHAY D. | Overall ExperienceIn the past, I have worked with a few big companies as a Continuous Improvement Manager. Here is my improvement advice to Sr. Management. 1. There should be an online payment system instead of calling on the phone for the payment. 2. Employees were not dressed well as compared to other storage. 3. Lighting is not very good. 4. There should be a restroom. I saw a few people looking for the restroom. 5. There are not many pallets. I saw only 1 pallet in my area. Once I saw a few people just waiting for the pallets.
Ansul S. | Overall ExperienceVery happy with the staff, upkeep, and climate control of the facility.
JOSEPH MILTON B. | Overall ExperienceBesides prices going up unexpectedly, I have no complaints about thw service offered. It was the most reasonably priced facility in May 2021, and it's in a fairly good neighborhood and location.
Alex H. | Overall ExperienceThe only complaint i have is. When calling i almost never got a live person,then when i left a detail message to call me back , i got no response. I always ended up calling back until i got someone, then it was to late i got late fees added.
Regina S. | Overall ExperienceThe staff is very customer service oriented. They’re very professional.
lisa g. | Overall ExperienceExcellent service
Connie D. | Overall ExperienceMade all transactions fast and friendly. People were kind and helpful.
Harold L. | Overall ExperienceStaff was friendly and property was clean
VINCENT C. | Overall ExperienceWill never deal with these asshats again!!! Especially after running my credit card AFTER I moved out without my authorization.
JAMES S. | Overall ExperienceAmazing thank you all for your help
Sharon N. | Overall Experience