Ashley is an excellent employee & cares about her customers!

My agent was kind caring helpful and an asset

Never delt with a situation like this, where the actual staff took part in stealing property that was left at my unit. As a customer, I expected to receive help with protocols to return my stolen property or figureout what exactlyhappened with it. Instead I was treated as if I did something wrong. I felt as if the staff, mainly management Amy were no help and reacted as if she were the guilty party. I've been a loyal customer to this specific location for over 3yrs and didn't expect my renting experience to end in such disappointment. I would never refer a soul to this location in fear they'll have an awful experience a well.

Very good service

One of the managers at this facility, I think her name was Kimberly, was fabulous. She really went out of her way to accommodate my husband and I in getting the correct storage unit for us. You are very lucky to have her as your employee as this young lady is certainly a keeper.

Got the access code and it did not work. I got access denied code come up. The lady said everyone was busy but someone would be by. So waited 6 mins and I just tried it again and it finally worked. So maybe there should be advisory of please wait 10 mins before trying to use the code but other then that it was a very smooth process.

Kimberly was very helpful ... she’s Great. She also multi tasks she’s in there working 3 desks.

Almost everyone I dealt with was helpful and friendly. One was rude. Moving in was a little bit trying as there was a long line if people waiting to be helped and only one person at the counter who was also answering the phones. I felt really sorry for her, no one could help all those people and answer the phone and be efficient and effective.

There is a lady that works behind the desk that is useless. She was rude and very uninformative. She advised me that it would take 5 minutes for my card to work AFTER I went outside to move my stuff in. After waiting 5 minutes the card STILL did not work. Luckily there was a young man that was SUPER helpful. THANK GOD he was there. Unfortunately, she was too rude to overcome how helpful he was with resolving my issue of not having access.

Mike went above and beyond to assist me on an extremely stressful day of moving. The storage space facility was impeccably clean and organized. Staff was friendly and extremely helpful.

Someone broke Into my storage unit and stole some of my property. I contacted the store manager and customer service and still nothing has been done. This is not a safe place to store your personal items. I would not recommend this place to anyone.

Thank you for servicing us when we move again we will use your service truck and storage on next move

All the black workers there unfriendly and evil ,,, I am not racial my husband black too ,,, I think they just hate their job or something ?

The “customer service” is horrific. I was placed on a “brief” hold for 45 minutes, multiple times by the young lady answering the phone. I told her after holding twice and she said she would connect with another customer service department that could help me immediately, I was, once again placed on hold.