Comentarios del cliente para Storage at Summerlin

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Storage at Summerlin

Grado total:

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Brett M. en

Grado:

El cliente no dejó un comentario.

SUSAN M. en

Grado:

Very good experience.

Teodoro C. en

Grado:

El cliente no dejó un comentario.

stephanie b. en

Grado:

El cliente no dejó un comentario.

Jon D. en

Grado:

El cliente no dejó un comentario.

Ruth B. en

Grado:

Kristy was the Best! She made things smooth and easy. Anytime I need a Uhaul & in Vegas storage@summerlin&uhaul is my place. Great customer Service. Thanks

Virginia M. en

Grado:

El cliente no dejó un comentario.

joe m. en

Grado:

Fast ez check in and check out was just as ez.

Janet F. en

Grado:

Thank you for your assistance in making our experience in renting a U-Haul truck pleasurable! JF

Kris P. en

Grado:

El cliente no dejó un comentario.

Kevin M. en

Grado:

Everything was perfectly done

janis k. en

Grado:

Nothing, it was a great experience for us, thank you both! Jan Kritzer

Ricardo V. en

Grado:

Easy breezy and great customer service

Kristofer L. en

Grado:

El cliente no dejó un comentario.

Jon D. en

Grado:

Great team down there! My Go to First UHaul outlet.

Aron M. en

Grado:

El cliente no dejó un comentario.

scott b. en

Grado:

El cliente no dejó un comentario.

Kevin M. en

Grado:

El cliente no dejó un comentario.

Janice V. en

Grado:

Very crowded, no place to park, waited 30 mins in line when i had done everything on line to have a fast pick up.

Diane C. en

Grado:

El cliente no dejó un comentario.

MYLES M. en

Grado:

Thought you did a great job

Robin B. en

Grado:

El cliente no dejó un comentario.

ted m. en

Grado:

The entire experience was outstanding, and the 10 x 10 truck was clean and ran beautifully. Brandy and the other reservation specialist (wish I could remember her name) we super! Summerlin UHaul rocks!

Christopher W. en

Grado:

El cliente no dejó un comentario.

Teri S. en

Grado:

El cliente no dejó un comentario.

STEPHEN M. en

Grado:

El cliente no dejó un comentario.

Andreas K. en

Grado:

Small location, but very good quick and friendly service.

Robert W. en

Grado:

The group at this location is a 10+. We have used this facility for storage and truck, van, trailer rentals. They are the bestest!!

SLAVISA V. en

Grado:

El cliente no dejó un comentario.

WERNER P. en

Grado:

El cliente no dejó un comentario.

Carmella C. en

Grado:

El cliente no dejó un comentario.

Michele G. en

Grado:

Two weeks in advance I reserved a 10x15 outside unit with drive up access/ large door and confirmed it two days prior to move in. I was told the last person left sofas in it that needed to be removed. The day to move arrived and I was told I would have an interior unit (with smaller entry) because the owner insisted to remove 20 units for rental due to graffiti and maintenance needed. Having specifically kept to a unit at this facility for the exterior unit And told with no choice left as I had arranged movers, etc., it was very upsetting and disappointing to have such terrible service. It caused more work, effort and time transferring my furnishings and belongings on a dolley thru the hall and a tight space. The lady at the desk was very friendly but told me no discount or compensation of any kind was offered for this failure on their part. With so many storage facilities in Las Vegas I honestly would not recommend this place after my experience- which will cause the same extra effort moving in back out. Not acceptable

Diane S. en

Grado:

El cliente no dejó un comentario.

Monique W. en

Grado:

The entire team was awesome

Joseph D. en

Grado:

Customer service is everything- this location excels head and shoulders over other locations. Very quick and seamless process to get the equipments ready to roll!

clifford w. en

Grado:

Brandy was help full.

Craig B. en

Grado:

El cliente no dejó un comentario.

Brittany C. en

Grado:

El cliente no dejó un comentario.

Harold K. en

Grado:

Parking lot for drop off is very tight. Originally parked in a handicapped space but another vehicle moved so we parked in a proper space

Eddie S. en

Grado:

Everything was good, the people were friendly and helpful

Barbara W. en

Grado:

Super staff - have rented units as well as vehicles. Akways helpful, courteous, professional and friendly. Highly recommend!!

Steven S. en

Grado:

El cliente no dejó un comentario.

Michael A. en

Grado:

I was disappointed that what I reserved was not available. The staff was very nice but I was not thrilled with the results. It cost me more money on gas and insurance

Janelle W. en

Grado:

Nothing, my experience was great! Thanks for friendly staff and great customer service. :-)

Dave U. en

Grado:

Drop off experience was excellent and quick.

CORSAIR S. en

Grado:

El cliente no dejó un comentario.

Sharon R. en

Grado:

El cliente no dejó un comentario.

wayne w. en

Grado:

El cliente no dejó un comentario.

Zachary P. en

Grado:

I called on satuday and the lady I spoke with said we could drop off our truck during your closed hours and just to put the keys in the drop off box. No mention of an app or website was made. We dropped it off Saturday evening around 5:30 pm which was EARLY. We had a reservation till the next morning. Then I get an email that we are charged an extra day. I called today to get this sorted, someone said they would call me back and never did. Please call me at 408-460-7729

Jan F. en

Grado:

El cliente no dejó un comentario.

Lisa C. en

Grado:

I was never given a formal copy of the inspection of vehicle or pictures documented with time and day prior to my rental of said vehicle and upon return, the woman working behind the desk and manager representing the company whom was not present upon return of vehicle attempted to claim damages to the vehicle i returned. When asking to provide photos of the vehicle dating prior to my rental and after the last renter, no evidence provided because they did not exist. When asking for a copy with time and date of inspection prior to my rental and after the previous renter - i was told i would have received that via email or text. I asked the woman to provide me a copy of said email sent with these documents, she referred the uhaul site and said she did not have it. While in her presence and on video stating she was preset and corroborated, i went through my emails with nothing but a confirmation email. When clicking the link my phone was sent, Again was led to a confirmation page but nothing else. The entirety of the inspection and providing said evidence was shown to the woman making these claims. I simply asked to view and review the condition of the vehicle prior to renting and after previous renter, was given nothing. Also never received the email with pictures of vehicle with dates and time of inspection, the inspection itself or anything related to the cosmetic or electrical conditions of the car prior to rental or following previous renter. Whatever damages were claimed to have happened to the vehicle were not in my presence nor in the physical possession of myself or anyone listed. Also, the lack of evidence given on rental date and today is a breach of the contract signed. Today’s date of 06/07/2019 i have sent an informal demand letter via email to uhaul itself and the affiliated uhaul distributor in regards to request for arbitration letter. I would like to resolve this issue civilly and calmly, but with so many procedural errors and denying access to documents or not given any proof of such existing - claims in that regard would be consider fraudulent and in contempt of perjury. Please feel free to call, text or email. for further questions, mailing address and contact info. provided to institutions in question. Thank you

Malcolm B. en

Grado:

Great Staff

Jasmine L. en

Grado:

El cliente no dejó un comentario.

john s. en

Grado:

The truck I reserved was ready and waiting when I arrived at the scheduled time. Everything was handled efficiently and professionally. It's always a pleasure doing business at this location.

Jean Paul B. en

Grado:

Nothing. This place was on point!! Well done. Clean friendly and fast :)

mar c. en

Grado:

El cliente no dejó un comentario.

Douglas S. en

Grado:

El cliente no dejó un comentario.

TONY I. en

Grado:

Get someone who knows what they are doing to check in/out. Make sure equipment is cleaned and ready! Make sure all damaged spots are marked! There were several damaged parts not marked and the lady said oh its fine! Had to take several pics and a video! Couldn’t get the uhaul app to take pics.

john w. en

Grado:

El cliente no dejó un comentario.

Elsa R. en

Grado:

The phone check in was ok, but I wasn’t sure where to leave the key. I eventually figured it out.

Rod C. en

Grado:

El cliente no dejó un comentario.

Wilfredo R. en

Grado:

El cliente no dejó un comentario.

Brian H. en

Grado:

I thought the emphasis on the online booking was extreme. While it worked well during initial booking, it went way downhill when trying to check the truck out. I took 3 selfies that were rejected. I spent an extra 23 mins trying to resolve until finally the extremely helpful human staff checked me out in 3 mins.

darice R. en

Grado:

El cliente no dejó un comentario.

Michael A. en

Grado:

Service was good the truck was awesome. Thank you

Rachael M. en

Grado:

After I ordered a 26 ft. truck online and called the Summerlin location to verify they had the vehicle available for me to rent, I received a call 6 hours later telling me I had to rent it at at different location because it was not available at the Summerlin location. On the rental day, it was an extremely slow process to rent the vehicle, although I had already reserved it online. The representatives were very slow and didn't acknowledge anyone that walked in. There was a substantial line that grew from 8 a.m. when it opened to 9 a.m. because of how slow the representatives were. I requested 2 dollies and blankets. The representative was in a huge rush. She told me the vehicle had the dollies and blankets inside and left me with the key.. When I arrived at my location to load the truck up, there were no dollies or blankets.

william l. en

Grado:

the amount of drop offs is WAY too much for the space that is there. It was a nightmare trying to fit a truck and trailer into the small space. Also the app for after hours drop off is not easy to use.

Margaret E. en

Grado:

El cliente no dejó un comentario.

bob r. en

Grado:

Very nice customer service. Would definitely rent from here again. Highly recommend them as I have rented multiple times before from other companies and I was very pleased today.

Peter M. en

Grado:

Needed more miles than what was given. Rented from Budget Rent A Truck with unlimited miles at no extra charge.

Erik D. en

Grado:

Great Customer Service!

thomas j. en

Grado:

El cliente no dejó un comentario.

Edward N. en

Grado:

Dropped off after hours. Everything went well with rental.

maria v. en

Grado:

El cliente no dejó un comentario.

Troy V. en

Grado:

El cliente no dejó un comentario.

Scott M. en

Grado:

Very helpful and staff seems to have a sense of urgency for the customers. They understand about getting going and returning. Location is very tight fit, can be difficult to maneuver Vehicles in and out when busy.

robin h. en

Grado:

El cliente no dejó un comentario.

John R. en

Grado:

El cliente no dejó un comentario.

Kristen P. en

Grado:

El cliente no dejó un comentario.

Gayle H. en

Grado:

Everything was great a wonderful experience

Martha R. en

Grado:

El cliente no dejó un comentario.

Candice G. en

Grado:

El cliente no dejó un comentario.

Samuel N. en

Grado:

El cliente no dejó un comentario.

William R. en

Grado:

El cliente no dejó un comentario.

scott s. en

Grado:

Friendly and worked hard.....took care protecting our furniture.....quick and easy..... definitely would recommend....

Robert S. en

Grado:

El cliente no dejó un comentario.

Chuck C. en

Grado:

El cliente no dejó un comentario.

Melvin L. en

Grado:

El cliente no dejó un comentario.

Thomas H. en

Grado:

El cliente no dejó un comentario.

Martha R. en

Grado:

El cliente no dejó un comentario.

Austin M. en

Grado:

Great facility, did me a favor taking the truck so late in the day. Would highly recommend.

Richard P. en

Grado:

El cliente no dejó un comentario.

Jeff M. en

Grado:

El cliente no dejó un comentario.

Alex B. en

Grado:

El cliente no dejó un comentario.

michael p. en

Grado:

Great Staff! Everyone is professional and courteous! I've used this location numerous times, and I'll continue to use it for any future needs! Very Nice and Friendly!

david e. en

Grado:

Nothing, the experience was fantastic

james w. en

Grado:

El cliente no dejó un comentario.

Chiquita S. en

Grado:

No space to park. Was told one price upon making reservation. Then another once ai picked up the truck. Upon getting the truck the staff told me to check where the gas was which was not the same on the paperwork. I told her it wasnt the same she looked then stated she would change it in the system. After dropping off the truck. I was charged extra gas money after filling it back up to where I was told it needed to go. Then after calling the location to ask why my card had been charged more she said you didn't fill it to where you were supposed to. I told her she told me to fill it there after the truck didnt match the paperwork. She stated she would call me back, which never happened. After all the charges were said and done the amount was more than what I was charged more for. Beyond disappointed. I will not be using them again. I have been a Uhaul customer for years. But after that I will have to pass.

David O. en

Grado:

El cliente no dejó un comentario.

Quincy T. en

Grado:

El cliente no dejó un comentario.

KEISHNA L B. en

Grado:

My belongings were in the same condition as when I first started services with you all..no water damage, no mice, no mold.. KEEP UP THE GOOD WORK GUYS..AND A SPECIAL THANKS TO BRANDY AND MARTIN..

THEODORE KARLETTA W. en

Grado:

Very nice people. Always helpful when it’s someth they control. Have used the facility twice now as well as our sons family so yes we will use them again if the need arises

NORA P. en

Grado:

I was happy with my storage unit and you have a great team support.

PLUMING P. en

Grado:

I wasn't happy with the firing of Martin. Owner needs to understand that he had been very loyal to them. He was protecting "Their" property as well as others. That's what he was employed to do!

BLAIR DIANNE C. en

Grado:

My motorhome was broken into 2 times over a 2 year period of time. This is the reason I left and moved my RV to a different storage location. I am not the only one who has had this problem.

James R. en

Grado:

This is my second time doing business with this location and my in-laws have stored here as well. Staff is friendly and accommodating, facility feels safe and secure.

steven k. en

Grado:

Needed 24 hour access. Rates were raised by notice in the mail. Other than that the place is very well kept good staff and good security. If you can pay their rate and deal with 6-9 access it’s great

CHARLENE D. en

Grado:

I recently sent in an email explaining how I've been trying to get a larger unit closer to my home every since I opened the storage. The storage is located at 1650 Crestdale Lane Las Vegas. Respond!!

RAYMOND P P. en

Grado:

the girls and carl do a great job!!!! Brandy and Cristie are the best!!!!

John Z. en

Grado:

The staff was very friendly!

anthony R. en

Grado:

I went to move out of there storage and thought I had an extra day before rent was due .. they told me it was due that day but gave me an extra day to empty it and still didn’t charge me for the month

JAMES ORVILLE D. en

Grado:

The entrance was often block by u haul trucks and private vehicles. One time I had to ask 3 people to move their cars to get out!