So I wrote a review a few days ago about how I was trying to move and the elevator broke and the hassle I had to go through to get things straight. A few days after that the manager called me and told me how much she believed in quality customer service and how she was going to give me a truck at no cost so I could move the rest of my stuff. Well, I just got charged for the truck. Turns out everything she said was just a bunch of talk. Very dishonest.

The staff was always helpful, and greeted you with a welcome

Elevator broke while trying to move from second floor. Lady at front was not accommodating, due to the amount of time that it was taking to move with the elevator being broken it cost us more financially because we hired help. Two other employees that were younger were apologetic. However the lady in charge was extremely rude and had poor customer service. We have always paid on time and have used the facility several occasions. This is not the experience I expected when moving out.

Very courteous and welcoming staff although it was difficult to access the facility on the first day after hours. We called the staff and they tried their best to assist but the system was not working

The parking lot sucks! You can’t get in to return a truck. The lanes are blocked off. The service women are hateful and It took an hour to be waited on the first time. For half of that time no service people were around. Upon moving out of storage the same thing. Waited inside 30 min with no people anywhere. Finally just gave up and left.

Thank you for your service and your honor to the community.

Yes awesome people and I will Use this location when needed again Love to all (Mr.patience)

McKenzie was a big help. Explained rental of storage unit and truck very well. Very pleased with the service.

Very good experience. Staff very helpful and made sure everything worked. I did notice today that the soap dispenser restroom in the storage building was broken.

Everyone was very helpful and explained the process to me clearly. You have a great staff and the facility is clean and workable for all types of uses. Thanks to all the staff.

I was a bit irritated at first but , it all worked out in the end.

I’ve always used U Hal as my storage place for my personal belongings I need the near future if I ever have to use it again I will come back to U Hal I’m Franklin and Gastonia you’ll have always been if I needed any questions they were always answeredIf I had any problems they were always resolved you guys keep up the good work thank you

None

Cindy's a rock star!

2nd time here. I'll keep coming back if ever applicable

I would recommend U-Haul to everyone I know thank you U-Haul.