Comentarios del cliente para U-Haul Moving & Storage of Gastonia

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Gastonia

Grado total:

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gene R. en

Grado:

Very helpful

Frederick M. en

Grado:

Not easy to get in and out of the parking lot.

Thomas H. en

Grado:

Staff was friendly.

Maria M. en

Grado:

Cindy and Willie always provide a fabulous client service experience. This is such a great UHaul location with all staff members being incredibly friendly and willing to help.

Karen S. en

Grado:

It was perfect

Ashley F. en

Grado:

El cliente no dejó un comentario.

MARK C. en

Grado:

El cliente no dejó un comentario.

Donna R. en

Grado:

I rented a Uhaul van for less than 4 hours to go from one town to the next to pick up an appliance and then back again. The Uhaul written agreement was that I could have the van for 24 hours without being charged a late fee. On top of this, the written agreement was that I could return the truck after store hours, without a fee, if I went to the website to return the van once I was physically in the Uhaul lot. Despite returning this van after less than 4 hours, I was charged for having the van for two days. Apparently the store thought I didnt return it until 11am the next day but this still would have been under 24 hours so I dont understand the logic I was given for this location's mistake. I was also charged $20 instead of $10 for the Dolly I rented with the van. This location claims I will be reimbursed $35 but I must wait 7 to 10 business days to receive my money back on my credit card and I will not receive reimbursement for interest charged to my card for this mistake made by Uhaul on top of being robbed of my $35 for the next couple of weeks.

leanord R. en

Grado:

El cliente no dejó un comentario.

Jackie T. en

Grado:

El cliente no dejó un comentario.

Vanapha C. en

Grado:

Better parking for customers is recommended.

Glenda B. en

Grado:

El cliente no dejó un comentario.

Thomas J. en

Grado:

El cliente no dejó un comentario.

monica T. en

Grado:

El cliente no dejó un comentario.

Darlene F. en

Grado:

El cliente no dejó un comentario.

Yvonne S. en

Grado:

El cliente no dejó un comentario.

Patricia W. en

Grado:

Manager and worker named Eva was rude and racist

Rodrick C. en

Grado:

I was given wrong equipment the van had low tire pressure and 2 cans of beer behind seat. They continuously try to overcharge me without explanation. I’m over this UHaul location

Laura G. en

Grado:

The young lady that assisted me with my check-in was extremely helpful. In fact, the unit I had originally reserved was being brought back in by another customer and was leaking. She took time out to locate me another unit at their location to rent for the day and then walked me out to inspect the new unit and ensure it would fit my needs. I TRULY appreciated this customer service!

Mark P. en

Grado:

Moving help needs improvements , access is through uhaul , but customer can not access

benjamin C. en

Grado:

El cliente no dejó un comentario.

Timothy C. en

Grado:

El cliente no dejó un comentario.

Joseph D. en

Grado:

Printer didn't work to even print out a receipt. Real joke.

Lynne S. en

Grado:

Computer issues at pickup & at drop off!!! Frustrating because it cut into the time I had vehicle reserved. At drop off, computer said I owed over 100.00 more than I actually did!!

Mary P. en

Grado:

Great experience. Thank you for helping us move.

astride d. en

Grado:

The staff was very professional and helpful

Alfred E. en

Grado:

I brought the truck back early and was charged $20.00 for bringing it back before the next day. The truck was clean but not well maintained. The truck ramp was sticking badly and required extra persuasion to get it into place and back to the return and lock position. I hurt my shoulder trying to use this poorly maintained ramp.

melissa l. en

Grado:

It was an excellent experience. Staff was very helpful and knowledgeable. I highly recommend Uhaul of Gastonia.

RODNEYNEWSOME S. en

Grado:

El cliente no dejó un comentario.

casey P. en

Grado:

Great Customer Service. Those ladies rock!

JOSEPH B. en

Grado:

My biggest complaint would be that they park and store large trucks at the dock most of the time and this makes getting in to unload a trailer or anything more difficult due to no space

cartrell M. en

Grado:

Excellent customer service

Janet P. en

Grado:

El cliente no dejó un comentario.

Shelia S. en

Grado:

I wouldn’t change a thing. A competitor was out of trucks, Uhaul had plenty and customer service was great.

GERMAINE P. en

Grado:

El cliente no dejó un comentario.

keith S. en

Grado:

El cliente no dejó un comentario.

Brittney W. en

Grado:

El cliente no dejó un comentario.

Steve H. en

Grado:

They need another person or two in customer service. The wait was too long.

Claudia L. en

Grado:

El cliente no dejó un comentario.

Danish S. en

Grado:

Slow and unprofessional.

Deborah C. en

Grado:

Went above and beyond to help me get what I wanted and help me understand what I could actually do

Shannon H. en

Grado:

El cliente no dejó un comentario.

Duane R. en

Grado:

My representative was very patient and courteous.

jeffrey g. en

Grado:

Excellent service

donna s. en

Grado:

Do not use Uhaul They will rip you off I have rented a van checked it in on July 14th 3 days later my Credit card Was charged 1,100 dollars they said was damaged When I return it that was a lie

Mary W. en

Grado:

N/A

Debrena C. en

Grado:

No complaints :)

JACK B. en

Grado:

Unfortunately my property got damaged from water with no explanation

talma c. en

Grado:

Prices change to often. I had a small unit and price was not reasonable.

PETER M. en

Grado:

Incremental price increases (every 6 months), are ridiculous. If I raised prices in my business every 6 months, I'd be out of business in no time.

Linda H. en

Grado:

Needed a 10 x 15 , was NOT told it would be 3 seperate units of 5x10 each, requested climate control, not done either. Was not told i would have to load carts use an elevator to go 2nd floor!!! Mess!!

William K. en

Grado:

No comment just poor service

Sidney F. en

Grado:

Very courteous staff at Gastonia location, very helpful and friendly.

Mayra M. en

Grado:

Grey and friendly staff.

ANTONIO K. en

Grado:

Ok

jose m. en

Grado:

Thanks

stella o. en

Grado:

Thank you.

Evon H. en

Grado:

It would have been excellent but I have a $20 credit and I wasn't able to receive it at time of checkout, which would have been ok except no one was able to tell me when and how I will get it.

Rodney c. en

Grado:

The customer service was awesome. I was greeted with a smile and when I asked if I could get a unit in a certain area the rep was happy to help . we have used them in the past and will always come bac

TONY V. en

Grado:

Would not recommend to anyone due to the fact that our storage rental was bank draft and we emptied our unit 4 days after draft was taken. Was told that they DO NOT prorate. Charged a mo. for 4 day

Jamie A. en

Grado:

I like the staff they were very helpful and courteous thank you so much

michael j. en

Grado:

Very courteous

Rudy j. en

Grado:

I called on Nov 2 to rent a pickup and have my 2 U Boxes ready on Nov 7. When I arrived the boxes weren't ready. They could not be ready until after 5pm on the 6th but it all worked out.

Eric S. en

Grado:

I used this facility for over a year and there were never any issues. The place is well lit and secure.

terry w. en

Grado:

Great experience.

Freddie G. en

Grado:

Cindy and her staff have a wonderful attitude. Thanks

Tracy B. en

Grado:

The lady helping me was very professional. The only complaint I have was there was a very long line with only one person working in the front. I was in line for a very long time and was paying movers.

Kamarkeio m. en

Grado:

I moved out in July U-Haul was still trying to get money out of me for unit I did not have I paid for money that already had been paid for paying twice for one month or they was threatening to sell my

ELMER P. en

Grado:

I left for two reasons, 1. The cost of the unit kept rising, there are other storage facilities in the area that are less expensive and have the same amenities. 2. The unloading area was filled with

Debra M. en

Grado:

I love this U-Haul facility! It is the best! All the staff are super-nice and helpful and I will always use this facility when I need to

John K. en

Grado:

Great Service!

VERNON J. en

Grado:

Well Done! The facility is very clean and secure, the vehicles are in great shape and the Staff is Polite & Professional with a Positive Attitude...

CARRIE R. en

Grado:

Thanks!

rebecca m. en

Grado:

I was very pleased with your business and if I ever have to use it again I will come back to you I wish you all the best and thank you for everything have a good day

WILLIAM A. en

Grado:

Good customer service, clean facilities... only minor problem I had was the difficulty to get the storage unit locking mechanism to lock... Despite that, this is a great location with great people!!!

ANDREW P. en

Grado:

Very limited access hours. And price kept rising

janice b. en

Grado:

Great staff

KEVIN M. en

Grado:

Cindy and her staff were truly amazing. Always willing to go the extra mile for the patron. That's why I've used them several times over the years. I'd recommend them to any one

Mayela V. en

Grado:

A bit pricey but overall good.

aeron j. en

Grado:

The office manager was great! She escorted me to my vehicle and made me felt welcome. This was my second or third time dealing with them!

EMANUEL r. en

Grado:

The staff was very helpful .

sam f. en

Grado:

Easy