Locker is constructed such that mice can easily enter, and they pooped and peed and chew everything. I recently called and was left on hold, told agent. Asked for manager, he said he was manager and was busy. I emailed customer service in USA. Manager said complaints are bounced back to him. On site washroom filthy, dishwashing soap only soap available (do they know there is a pandemic), no paper towel holder, floor filthy, no garbage bin. I called U Haul about 4 years ago when I used 149 Street site. Told agent I was double charged. She said she would get back to me. Hasn't called yet. I moved out May 16, 2020 after telling local Pock-It Storage about the dirty U-Haul facility. Pock-It matched price and upgraded me to climate-controlled unit at no extra cost. During my check out process, agent at local U-Haul interrupted me 3 times during a one-minute conversation. Obviously no customer training. I got my receipt, thanked him and left. You just lost 100 customers. All the best.

17st staff in Edmonton were very helpful and friendly

good service, Im happy, staff are very nice. Its the best U-Haul. Manny Professional STAR

Staff very helpfull and friendly..

Time after time, U-Haul has been there to accomadate all of my moving and storage needs. I will always rely on them for their great service and making moving and storage as smooth as things can be during a move. Thanks for your service!

I was lied to about the unit being lit. The latches don't line up properly and I could not open the unit by myself:( I left repeated messages for the manager to call me, which he says he never received :( Once I spoke to him, he was very helpful and accodating:) Payment was requested 17 days after I moved out by staff. In speaking with him that day he said he would make a note. Payment was request again 19 days after move out by email. I have an ongoing issue with the rental truck location that is still unresolved:) No I would not recommend your company even after decades of loyalty to you. The issue from March 7th should have been dealt with immediately and is still unresolved. Thank you very much for you time:) Lois Lesage 780-984-4977

The snow hasn't been cleared in front of some units and there was dust on the walls inside so in my opinion the facility maintenance has gone downhill

People are more than happy to help

Move in day, I couldn’t close the door to the unit. I looked to see if there was anything in the way of the door (my stuff on the inside) but there wasn’t. Turns out the tracks the door closes on, we’re full of ice. Nobody had cleaned the unit or made sure the unit would be move in ready clearly. I’m sure this isn’t the first time this has happened. I’m sure it won’t be the last. It was late and it was also the coldest day of the year. I just wanted to get out of there so when we finally got the door closed, I just wanted to go home, warm up, and sleep. I ended up going back to the unit a couple times and every time I went, the unit was VERY difficult to open. We had to use a crowbar to open and shut the latch. Or it wouldn’t open. That amount of force and pressure was frustrating and def avoidable if the people maintaining the units, cleaned out the tracks before someone moves in. I mentioned something the second last time I went to the facility because it is so time consuming just to open and close the door. The man was great with me even tho I was extremely upset. He mentioned he would tell his manager but I don’t know if anything happened. My unit also had a light but no light switch or pull string. No way to access the light bulb to change it unless I brought a ladder.

Incredible service and expertise displayed by all 3 men I spoke with. From initial contact, to the actual move in, everyone was great. I will definitely recommend Uhaul. Kathy

Thank you for the great service

email for Jessee McGrath does not work so detailed feedback can't be given and not sufficient space here to share my experience.

what

Friendly and knowledgable staff. Great experience.

I had mice in unit and mold on couches. Also never had walk through when I cleaned out unit and then was told I owed for a month because the employee told me in office I didnt have to sign to finalize

You guys rock I came to you frazzled frustrated and confused And you had my back calmed me down and all with a smile.

Mice infested storage. When we asked management to fix an issue with our storage locker we were told to use “Irish spring soap” to keep mice away. Our storage locker door wouldn’t close properly.

Good team and helpful

The lady Jesse who helped me was awesome friendly organized made it quick and easy even though she had other customers she helped us all she deserves a raise for the amount of work she does

After having the storage unit for less then a week, unit was robbed due to the negligence of the employees and lack of effort. The service after the incident was non existent. Terrible customerservice