Thank you

Katie was SOOOOO helpful and had amazing customer service well worth noting!!!

Very impressed with the Customer service & Experience I had with U-Haul at park hill. Special thanks to Benjamin and another employee (I forget her name), but they were both very helpful!

Everyone working was super helpful and friendly.

Enrique at U-Haul Moving & Storage Of Park Hill was a tremendous help. Many thanks.

There were several frustrating issues with my experience. I am glad I decided to run over a car full of our items and get the storage unit a week earlier than we are moving because it would have been awful if I had our family (that is helping us move next weekend) sitting around waiting through the mess that was getting our storage unit. They had trouble finding our reservation which wasn't a big deal but a little time consuming. Then when I went to the loading dock and unloaded I found out the unit they gave me had a lock on it. So, I had to reload my items into my car so I wouldn't leave my items unattended and then go to the office to get them to unlock it. There was another person there also waiting for them to unlock his unit as well. Why rent units that are locked? It all seemed super disorganized and like they were understaffed. Then when we opened my unit the alarm went off because they set me up with a pin but didn't tell me that I can only use one of the pin pads by the loading dock door so it wasn't working. After loading all of my stuff into the unit I went back to the office to sort out the pin issue and there was no one there so I stood around for about 10 minutes. I finally found the manager and he helped me. The whole process of dropping off my car load of stuff and getting our unit should have taken 30 minutes but it all took about 1.5+ hours. The staff was nice enough but they are a mess and need more staff. I would not recommend this storage facility.

The initial staff was horrible. Flooding ruined property which was not replaced or paid for due to scam insurance. Proper removal of funds not done, And end of storage, found that funds removed after closure of account. Only good comment was cleaning crew was great and always friendly. Horrible place for management!

Excellent customer service very helpful and exained everything very thoroughly

The one month of free storage is a great perk, and the reason why I'm storing my stuff with U-hual.

The staff working when I initially rented my storage space were friendly, however they appeared VERY under-trained as it took 45 minutes of them repeatedly entering the same information into the system and then giving me a storage unit that I didn't request (bigger and climate-controlled).

I have been using Uhaul on Uninta & Colfax quit frequently This Yr. I got a,email for storage that came in the nick of time. Elisabeth at the Park Hill store, Represented Uhaul as as a very unprofessional business. If not For the,General Manager "Mr.Benjamin Holen" we would have been in a terrible situation. I Give him⭐⭐⭐⭐⭐. He fixed us getting our stuff in Storage. I spent over three hours,back and forth with Elisabeth. Not to mention She was no where to be found for at least ten minutes or so to fulfill her reservation that was made. She choose to Assist everything from from phone payments, digging in her nose with her finger directly in my face to wanting to Assist another customer behind me before finishing her contract obligations with me after accepting my money. She is a Insult to Customer Service as well as Hospitality Management. I'm not sure If I will deal with Uhaul anymore if She represents the Company and I would have no choice but to deal with her. She doesn't deserve one star let alone a job with Uhaul

Very impressed and was willing to be flexible with my request

Been nothing but problems. Felicia needs to be fired and Jessica. Nobody will ask if youre doing okay nor will they approach you with a nice hello. Also they make people take the uhaul trailers off.

Even though he was alone on a Saturday super busy He still give me a good attitude very helpful

B

The clerk who waited on me was very nice ice and took time to explain everything though she was just minutes away from being off work. Greatly appreciate her doing so. Plus, very easy on the eyes.

Thank You UHaul!