Comentarios del cliente para U-Haul Moving & Storage of Park Hill

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Park Hill

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Michael B. en

Grado:

El cliente no dejó un comentario.

Levetta B. en

Grado:

El cliente no dejó un comentario.

Bradley B. en

Grado:

It took us 5 phone calls to finally get what we wanted. They said yes no problem then didn’t call us back like they said so we called— no we don’t have that you will have to take —-, another called yes - oh of course we have it.....

Wade W. en

Grado:

thanks again

Jason S. en

Grado:

Professional service

Rita K. en

Grado:

Don't ask for directions from the Apache location because you will be told to Google it.The insurance that adds an unnecessary expense if you have full coverage on your personal car because it covers any vehicle you use, however the man at the Apache location said no it doesn't and you can leave it here but no-one will be here until Monday because of the holiday weekend and went on to say if any damage was done to the truck after I dropped it off I would be responsible. On 2 different occasions I got chewed out because I didn't leave the truck where I was made to believe was an unsafe location. I have used u haul countless times this was the rudest location I have ever had the unfortunate luck of having my contract transfered to. Good luck

John B. en

Grado:

All I can say is "gruesome experience". One day late with truck, Jessica was the only bright spot, but then did not honor the price agreed to on my reservation after all. Do not use U Haul unless absolutely necessary.

Justin B. en

Grado:

No one seemed to know what was going on and there was almost no coordination between employees. A really stressful and terrible customer service experience. I have no intention of using uhaul in the future.

Don K. en

Grado:

El cliente no dejó un comentario.

peggy K. en

Grado:

El cliente no dejó un comentario.

Danny A. en

Grado:

El cliente no dejó un comentario.

Curtis W. en

Grado:

I liked the agent who set me up with a van. Her name is Aletha Martel. She was very helpful and set me up to keep van two additional hours. She deducted my estimated miles, that I didn't drive.

Craig C. en

Grado:

great staff, very helpful and friendly. quick pickup, easy return. professional operation. thank you - C

EMILY B. en

Grado:

The guy who worked there on Saturday was rude and unprofessional the Lady took over and was very nice and professional.

Boyd Allen K. en

Grado:

very proffesional

Brycen R. en

Grado:

El cliente no dejó un comentario.

Jennie N. en

Grado:

The staff are slow and so not know hownt9 checkout a truck. They play games on the computer and our pick up took almost an hour for a pre-reseved corporate rental that was a mobile check in. That costs me $70 extra because the staff are slow. The truck was parked on a slope and ice all around so truck not able to be moved. Staff didnt care and did not come help... more delays. I should send an invoice to the owner and charge them for all the wasted time we have had with rentals at this location. It is a chronic problem. We will not use this location as a regular option for these reasons. Train your staff. They need to know how to work the system and be efficient and fast. Time is money.

Jeffrey M. en

Grado:

El cliente no dejó un comentario.

Russell M. en

Grado:

El cliente no dejó un comentario.

Kelly E. en

Grado:

The blankets smelled terrible and the dolly was not secured when we drove away.

Johnathan C. en

Grado:

El cliente no dejó un comentario.

Ruth B. en

Grado:

Overall experience was terrible. Location was poorly staff and unprepared with my reservation although I'd set it up 2 days before. Wait times were unreasonable, I was given a key to a vehicle that wasn't on the lot. Had to wait in line a second time before getting the proper truck. What should have been a 5 minute process took 40. My link to review the vehicle expired midway through so I was unable to report that our fuel was lower than stated. (Paperwork said we had 1/4 tank but our tank was at about 1/16. we took a photo to verify). Reserved a dozen furniture pads, there were only 6 in the truck. Was unable to return the vehicle to location specified in my reservation but wasn't made aware of that until about 20 minutes into the rental via text. Returned the truck 2 hours early but had to wait another half hour in line. Truck was reviewed and a receipt emailed where I found out I'd been slapped with a $45 fuel charge. Went in to discuss with the general manager (a waste of a human being) and also another employee who had no awareness how to do her job. After an additional 30 minutes trying to get this resolved, we were promised a phone call in 15 (so we could get on our way due to another appointment). The phone call never happened. Overall, the entire process was a, utter failure. The mobile pick up was a joke, it saved me exactly no time at all and didn't work. The staff and customer service at the U-haul location had no sense of urgency, competence or communication. Will never use U-Haul again. First and last experience.

Cody M. en

Grado:

El cliente no dejó un comentario.

Charles M. en

Grado:

Site is great but location is hard to get in and out. Not much that can be done about that. Equipment was great.

Jonathan J. en

Grado:

El cliente no dejó un comentario.

Curtis S. en

Grado:

El cliente no dejó un comentario.

Kathryn O. en

Grado:

Thank You UHaul!

Sarah B. en

Grado:

So, the poor guy working the counter was the only person on staff. Busy location. He was kind and asked for patience explaining the situation. Waited 45 minutes and a girl comes into work. She checks in truck and charges for an extra day. Seriously!?!?!? I am waiting about an hour (completely not exaggerating) and then end up being overcharged because poor staffing for the location. Waited again for the original guy who then refunded bogus charge. Such a busy location need better staffing to match Will.

julie D. en

Grado:

El cliente no dejó un comentario.

Padme H. en

Grado:

Adding fees at the end with absolutely no indication prior to the rental, which I absolutely would not have agreed to had I known about all these predatory fees. This is at the best terrible service and at worst straight up illegal, and I will be disputing this with my bank. What absolutely horrible business practice.

Gordon P. en

Grado:

The experience of renting a cargo van from U-Haul was very good. The service was good, and I would rent from you again.

Playquemine H. en

Grado:

I wish charge for an imaginary extra day and they keep going in to my account getting the money every other week for something that was reversed one and it was never done.

Danielle B. en

Grado:

Lane and the owner were absolutely fantastic people. They went out of their way to make sure I was taken care of. The same day of my pick up, I also spoke with a customer service rep named Taylor that was absolutely amazing. Such wonderful people. Please give them recognition!

David T. en

Grado:

I never want to use a different location!!!

jeff C. en

Grado:

Get Jessica to marry me. joking

Andrea H. en

Grado:

The gentlemen was great. He was honest and straight forward. Quick and polite.

Jon B. en

Grado:

The staff was rude at the pick up and at the drop off honestly i will never use uhaul again and i would talk anyone moving out of it. it was really bad. i typically never respond to these things even if i am mildly pissed off but this was over the top bad the way i was treated. i will be following this up with a call.

david T. en

Grado:

El cliente no dejó un comentario.

Daniel S. en

Grado:

great storage place

Alyssa H. en

Grado:

Wonderful customer service

jennie c. en

Grado:

Very well kept n friendly staff. I thank you for your service n helping us with our needs. If we need another storage again we will sure see you guys. Thank you

Kathryn O. en

Grado:

Thank you uhaul. Thank you to every employee that assisted me today.

Grace H. en

Grado:

45 min in line. Security system went off for 10 min, no one came. Insecure. Unit was not open for me, despite PAYING for 24 hour access. Had to take truck full home. Unit flooded. TERRIBLE EXPERIENCE.

Karen C. en

Grado:

Quincy was very helpful and pilite

Janie F. en

Grado:

Personnel in Spokane were excellent. However manager in Denver,Tyrone, is anything but pleasant and customer friendly, So, I found a young man at night to clarify my uhaul insurance. Tyrone-no help!

Francsico S. en

Grado:

Please call me (720) 474-5694 cell ask for cisco

HOPE B. en

Grado:

The customer service was not good at all, the employees were not properly trained, and i am due a refund and when I go to pick it up I keep getting an excuse as to why I haven't received it yet.

Stann N. en

Grado:

Super clean with super friendly staff

Brea H. en

Grado:

Jordan (I think?) was most helpful. I had a last minute size change on the unit and he was most accommodating. Johnny helped unhook the trailer and receive it. He was very friendly and effervescent.

Nailah A. en

Grado:

A customer who is repeatedly trying to have their bill corrected and paid but keeps getting billed is ridiculous!!!

Edward L. en

Grado:

Staff was always helpful and 'positive.' Keep them !

Christopher W. en

Grado:

Amazing! These guys really took care of us from the second we stepped out of the truck. Big shout outs to Ione and Tyree who went out of their way to make everything go smoothly for us.

Edward L. en

Grado:

Very good check-in by Jared. He was accommodating, clear about rental arrangements, the facility, security, access, etc. The locker area seems new! It appears there are no lights in units (not good).

martine b. en

Grado:

Super helpful staff! Every step of the way, UHaul worked with me to make my move easy!

HOPE B. en

Grado:

The People were very nice and help i would use this location again.

Kevin T. en

Grado:

The staff rocks!!!

Bob K. en

Grado:

Very convent

Stann N. en

Grado:

Facility is super clean, smells great. Staff is friendly and helpful. Feel very comfortable leaving my stuff at this location.

tonya e. en

Grado:

The gentleman names bill was outstanding. Helped me in every way I needed real bad and made things easier for me. God bless him. He is a employee that you would never wanted to let go and pay wel

david p. en

Grado:

Na

Don J. en

Grado:

People are great. Facility clean. Layout of storage units suck. My units were at least 100 yards from the loading dock. Most of movers pay was for wheeling stuff from unit to dock.

martin c. en

Grado:

Did a very good job setting everything up for me and making sure things went smoothly for me which felt good... The only reason for four and not five stars is the price...I'm from Michigan and cheaper

Mary J. en

Grado:

My situation was complicated. They helped me work it out. I was very satisfied.

charles r. en

Grado:

Very helpful.

Perla M. en

Grado:

Thank you

Ashton J. en

Grado:

Probably will never use a uhaul service again.

Don J. en

Grado:

I asked U-Haul for a drive-up unit with a roll-up door. Instead they sent me to a place that has neither. But Tyree at Park Hill worked very hard to make the best of the situation. Kudos to Tyree!

Tom S. en

Grado:

Would recommend this facility for the people alone only complaint was the size of the storage unit had to get two units to store all my stuff

Courtney M. en

Grado:

Excellent staff.

Isabella D. en

Grado:

Your emergency roadside support service needs to improved.

Richard C. en

Grado:

All the employees were very friendly and helpful and went above and beyond for us. We are very appreciative for all of their assistance!!

KATHLEEN M. en

Grado:

I am waiting for a refund from the rent I paid in November, 2018. Please advise of when this might happen. Then I will be able to give a final rating. Thank you.

JONATHAN G. en

Grado:

Nice staff, great facility.

JOHN M. en

Grado:

Everything very good.

Yu N. en

Grado:

Fast shipping thank you!

michael t. en

Grado:

Wait for service was too long

Josh w. en

Grado:

The facility was is nice, both bathrooms have been out of order for over a month. Micheal is very unpleasant. The GM George made up for it.

Julie M. en

Grado:

Great experience!

Nicholas L. en

Grado:

very helpful

Jubal V. en

Grado:

Great experience with truck rental and storage rental.

Peter G. en

Grado:

Good work uhaul.

BARB M. en

Grado:

Very accommodating. The manager was able to locate and place the Ubox before 24 hour notice which we appreciate

Thomas S. en

Grado:

Park hill was great. Honest, helpful, friendly and easy to work with. Getting uhaul answering service when park hill staff was unavailable was not. These representatives were not helpful at all.

Helen R. en

Grado:

Very nice and the storage area is a A+ on clearness.

Jubal V. en

Grado:

Overall the service was great for my truck and storage unit rental. They were very flexible, professional and friendly.

James P. en

Grado:

Everyone here was helpful, curteous and respectful. Drop off and pick up was excellent.

Mary L. en

Grado:

Everyone was always helpful. Staff was excellent.

ELIZABETH R F. en

Grado:

I did not use this facility. I do not live in CO and have not visited there in over a year. I don't know how you got my email.

Gabrielle G. en

Grado:

I have moved a lot recently and the staff at this location has been the most helpful and friendly by far!

Sabrina C. en

Grado:

Easy move in, easy move out.

Gustave M. en

Grado:

Doors were broken so they wouldn’t lock after hours or broken doors locked me out and I could not access my unit. The manager was nice but the rest of the staff was short and lacked customer service.

manuel s. en

Grado:

Great Uhaul facility all staff were excellent from the moment i walked in to the moment i was scheduled to move out.Excellent!

Belinda N. en

Grado:

Overall a great experience

Muriel H. en

Grado:

Staff provided great service & facility kept very clean with easy secure accessibility

manuel s. en

Grado:

General manager was great.He accepted my trailer return and saved me a bunch of time from having to drive further out for my return.great uhaul location.

Daniel H. en

Grado:

Awesome staff!

Muriel H. en

Grado:

Great customer service! Clean facility, easy secure access.

Bob K. en

Grado:

Reps are very good and helpful but need more reps as long wait time

MARIA H. en

Grado:

The line is always long for customer service

Catherine W. en

Grado:

Really great place to have storage or rent a truck / trailer (right off of I-70). Staff are SUPER friendly and helpful even when it's extremely busy. I have recommended this place to lots of people!

PJ D. en

Grado:

Both drop off & pick up of my U-Box was painless. I think I lucked out, timing wise, as I was helped before a rush of people showed up. The front desk could use some more man power! Overall an A

Christopher B. en

Grado:

U-Box delivery staff was very accommodating and pleasant. Thank you.

OI K. en

Grado:

Mr Billy? he is friendly and helpful

David N. en

Grado:

Gets busy in the office and in the road around it

OI KI HEDY R. en

Grado:

Billy is friendly and helpful

DENISE J. en

Grado:

Everyone so polite and nice.

audie h. en

Grado:

I want my money back for the last month. The toilet cleaning lady in the back constantly hits the alarm button when customers nare in the back to annoy them. I have it on video actually.

CYNTHIA P. en

Grado:

Thank you

Christopher L. en

Grado:

Met all my needs well.