The mobile website was very glitchy and hard to use. The alarm went off when we got to our unit and opened it, following directions. There was no lock inside the unit as promised. We decided not to use the unit and never moved anything into it.

Manager mike worked with us though the Corona virus as I was off work so payment was an issue however he worked with us to make the payments late instead of auctioning our belongings we greatly appreciate it

Ask the Manager Michael Eastwood It is not his responsibility to provide accurate information to his customers. He does practice CYA well.

Your help in store and on the phone were not customer oriented. Not friendly and not enough help in the store. The best experience I had was when I closed my account. The gentleman that helped me knew what he was doing and there were no delays in getting it done. I will say the visit was perfect as soon as I find out the money isn't taken out of my account at the end of the month. That it is truly closed.

The problems I experienced were not from The Cuyahoga Falls location. All problems were directly related to the UHaul Facility Tallmadge Ave 44310. Unfortunately, Mike Cuyahoga Falls Location could not work with UHaul Staff or Managemeny including his District Manager.

This box isn't big enough to write all the positive things I would like to say. I was looking for a larger unit in January and one was not available. Rosie and Mike took my name and number and said they would call me if one became available. I also called to check and Mike & Rosie were ALWAYS pleasant. Recently, the 10 x 15 unit became available & Rosie called me right away. Rosie & Mike are awesome. Give these wonderful employees a raise because they went over and beyond what was expected. Thank you . Cindy Hanna

Everything was perfect...the staff was very helpful and amazing...

This was a very well oiled machine Everyone very knowledgeable and most helpful Glad to do business with you

Made our move easy.

Good experience

Nice facility & helpful staff. Online check-in instructions gave the impression that I should skip the front office & go straight to my storage unit, but I needed staff to open unit on my 1st visit.

Thanks to Mike and his staff for making our storage requirements and eventual transport down to Florida a breeze. Everyone we dealt with was very helpful.

Thank you

Everyone was very helpful...

Staff was very helpful and made the process of moving less stressful. Very quick to process paperwork-to get me checked in and then to get me checked out upon returning truck.

Facility and personnel were fantastic. Would be a return customer for sure!

Good

I love the facility but when I went to cancel they told me I wasnt in the system. If I am billed for another month, I will be very upset.

The staff was very kind, patient, and very knowledgeable. The storage unit and the hall ways are very clean. The carts made moving the items in super easy. Thank you for a great experience.

Everything was great!

Easy and convenient. The owner/manager knows how to treat the customer!! Great customer service.