Comentarios del cliente para U-Haul Moving & Storage of Cuyahoga Falls

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Cuyahoga Falls

Grado total:

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Joseph B. en

Grado:

It was so easy, picking up and dropping off. Also, the location helped in that it was near my destination and a gas station. People were also super easy to work with.

Joseph R. en

Grado:

Fantastic service by all the representatives on site. Professional and assistive from start to finish. This was my second experience using U Haul at this location and both rentals were great. Moving/transporting things is stressful. It’s reassuring to have a straight forward (and wonderfully priced) option nearby!

Marjenka L. en

Grado:

Made our move easy.

howard A. en

Grado:

U guys r great.Thank u so much

michael F. en

Grado:

El cliente no dejó un comentario.

Terry R. en

Grado:

El cliente no dejó un comentario.

JEFF L. en

Grado:

Good experience

John L. en

Grado:

The man who rented the truck to me was very helpful and pleasant. He provided exemplary service.

Nicole H. en

Grado:

El cliente no dejó un comentario.

Kathleen M. en

Grado:

Nice facility & helpful staff. Online check-in instructions gave the impression that I should skip the front office & go straight to my storage unit, but I needed staff to open unit on my 1st visit.

James M. en

Grado:

Nice place good customer service and thank you

Debi G. en

Grado:

Quick in and out, great location!! Friendly employees, I would def. recommend!!

Emily J. en

Grado:

El cliente no dejó un comentario.

Rachel H. en

Grado:

Not only were the employees super friendly it smelled so clean at the store...would definitely return!

Angela M. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

My only complaint was that I was given a truck with low tire pressure which may have been a problem if I was transporting more items than I had on the day I used it. The staff were polite, courteous, helpful, and efficient, however.

Kara N. en

Grado:

VERY satisfied with my service. 10/10 would recommend. Staff was very friendly and helpful!!

Robert S. en

Grado:

El cliente no dejó un comentario.

Naomi C. en

Grado:

El cliente no dejó un comentario.

Timothy T. en

Grado:

Gentleman that helped me was very knowledgeable. Great guy, would definately recommend!

Thomas M. en

Grado:

Great job- thank you!

Debbie G. en

Grado:

El cliente no dejó un comentario.

William A. en

Grado:

I am still waiting for my e-bill receipt.

Jeff A. en

Grado:

Thanks to Mike and his staff for making our storage requirements and eventual transport down to Florida a breeze. Everyone we dealt with was very helpful.

Chris B. en

Grado:

Everything was excellent ...

Leonard H. en

Grado:

It was a very good experience.

Leonard H. en

Grado:

Very efficient.

Steve K. en

Grado:

Thank you

Fran S. en

Grado:

El cliente no dejó un comentario.

Andrew P. en

Grado:

El cliente no dejó un comentario.

Christopher B. en

Grado:

El cliente no dejó un comentario.

David W. en

Grado:

Everyone was very helpful...

Betty H. en

Grado:

Make sure behind the seats are clean

Danayet H. en

Grado:

Friendly staff, fast service and always a great place to use when moving.

Richard A. en

Grado:

Staff was very helpful and made the process of moving less stressful. Very quick to process paperwork-to get me checked in and then to get me checked out upon returning truck.

Gloria M. en

Grado:

El cliente no dejó un comentario.

Richard A. en

Grado:

The free one month storage unit rental is a great deal. The bathroom in the facility was clean and had more of a home like feel-gets the wife and daughter approval rating.

Ronald C. en

Grado:

My truck and car hauler were there but not ready to pull out it had to be hitched up and and straps were tied in knots was also told to drop truck off a day before it actually had to be returned and I had to go out of my way to pick the truck up

Scott S. en

Grado:

Lights should have been on in the parking area, very dark in area of trailer pick up. No lighting and very dark around the building.

Laketa H. en

Grado:

El cliente no dejó un comentario.

Matthew E. en

Grado:

El cliente no dejó un comentario.

bob b. en

Grado:

Facility and personnel were fantastic. Would be a return customer for sure!

Martin P S. en

Grado:

Wonderful treatment by staff.

Richard O. en

Grado:

Good

Jimmy L. en

Grado:

El cliente no dejó un comentario.

Tim R. en

Grado:

It takes me almost 20 minutes to reserve 5 or 6 uhauls and I would like this to be a lot quicker. Going into 2020, I should be able to reserve however many uhauls I need and be done in under 5 min instead of reserving one van at a time via phone. Was told I would have to do the same thing if I went online.

Dennis O. en

Grado:

Stay good

monica A. en

Grado:

El cliente no dejó un comentario.

faye G. en

Grado:

El cliente no dejó un comentario.

alisha S. en

Grado:

Excellent service. Very clean and organized I will always come back

Ian T. en

Grado:

The share 24/7 agents were rude and unhelpful but the staff onsite were fantastic and worked diligently to get my rental moving

Richard C. en

Grado:

Returning the truck was very challenging. If our son, who is very computer savvy, had not been with us we could have never been able to complete the paperwork online when returning it.

Elizabeth M. en

Grado:

I love the facility but when I went to cancel they told me I wasnt in the system. If I am billed for another month, I will be very upset.

Loretta K. en

Grado:

El cliente no dejó un comentario.

Derek M. en

Grado:

El cliente no dejó un comentario.

Brent M. en

Grado:

Nothing comes to mind, a very professional operation I picked up the truck and noticed a scratch in the windshield that wasn't in the report at pick up. The young man was engaging and interested he took a picture and reassured me this wouldn't be a problem. Nice to see in this day and age.

Bruce F. en

Grado:

El cliente no dejó un comentario.

Staci G. en

Grado:

Difficult to get to, unclear instructions for drop off. personnel was fairly friendly after initial unhelpful attitude.

steve M. en

Grado:

El cliente no dejó un comentario.

Patrick C. en

Grado:

El cliente no dejó un comentario.

Laura H. en

Grado:

Everything was great!

Ken W. en

Grado:

El cliente no dejó un comentario.

Abhi M. en

Grado:

Truck was not in good condition

Stephanie B. en

Grado:

El cliente no dejó un comentario.

Scott M. en

Grado:

Austin was a Big Help. I appreciate his willingness to help get my U-Haul Trailer hooked up and ready to go Quickly. The Check-in Team was just as good. One Checked me in and the other helped me unhook the U-Haul from my Truck. Thank you all.

Constance S. en

Grado:

El cliente no dejó un comentario.

Richard F. en

Grado:

El cliente no dejó un comentario.

Eric F. en

Grado:

Very pleasant and very customer oriented

Linda P. en

Grado:

El cliente no dejó un comentario.

Terri F. en

Grado:

El cliente no dejó un comentario.

craig S. en

Grado:

El cliente no dejó un comentario.

Hannah B. en

Grado:

The worker didn’t even take me to the truck he told me “the number on the top right work batch what’s written on this key” so I got to look for the van? He couldn’t be bothered to come outside and physically show me the van? Would have taken him 60 seconds. also horrible location. Turning in causes problems due to being like 100ft from RR crossing and two bad intersection lights

STEVEN G. en

Grado:

El cliente no dejó un comentario.

chris V. en

Grado:

Great customer service!

Genevieve N. en

Grado:

Nothing needs to be improved. Everything was prefect. The truck was clean and ready to go. And the guy working inside who rented the truck to me was very nice and knowledgeable and very fast and efficient. I wouldn’t change a thing.

BETH O. en

Grado:

The staff was very kind, patient, and very knowledgeable. The storage unit and the hall ways are very clean. The carts made moving the items in super easy. Thank you for a great experience.

William W. en

Grado:

Employee made returning the truck very easy and helpful. There was also a fuel station next to the location, which had plenty of room for driving the UHaul truck to refuel before returning the vehicle.

Stephen S. en

Grado:

El cliente no dejó un comentario.

Mark P. en

Grado:

El cliente no dejó un comentario.

Emma S. en

Grado:

El cliente no dejó un comentario.

Gregory M. en

Grado:

El cliente no dejó un comentario.

glenn F. en

Grado:

Mike the Manager when above and beyond to help with my reservation after we discovered that my light hookup on my personal vehicle wasn’t working properly. When I was able to come back and get the trailer, the guys working on Sunday was aware of my situation and were great! On drop off the young lady the checked me back in was wonderful too! These guys are great!

Hollie S. en

Grado:

El cliente no dejó un comentario.

Brittany S. en

Grado:

Great customer service! Thank you!!

Stephanie L. en

Grado:

El cliente no dejó un comentario.

Tammy M. en

Grado:

I wish I could remember the name of the guy who helped when I pulled the truck in. But excellent service as well. Explained the return/deposit and made sure I understood. Thanks sir!

Bruce S. en

Grado:

None

Khamisha P. en

Grado:

Truck would barely shift. Only did one trip with it instead of the 2 trips that I wanted to make because it wouldn’t shift right. Had to go rent a truck from a friend. Also, asked if I could return the truck A couple hours late with no fees. He said I wouldn’t be charged if it was back before 8 am (returned around 2) and was charged $20 extra anyways

John H. en

Grado:

The rental manager was a little rough around the edges and could be more welcoming

Chad L. en

Grado:

Front desk guy was excellent.

john K. en

Grado:

El cliente no dejó un comentario.

Terry M. en

Grado:

El cliente no dejó un comentario.

Lynise B. en

Grado:

El cliente no dejó un comentario.

Shannon K. en

Grado:

El cliente no dejó un comentario.

Philip Y. en

Grado:

Used the after hours pick-up and it was extremely helpful. Between work and school it is impossible to make it there before they close. This is a great convenience for people with a busy life.

Silvana S. en

Grado:

El cliente no dejó un comentario.

Christopher Z. en

Grado:

El cliente no dejó un comentario.

Joseph S. en

Grado:

Easy drop off. No improvements needed.

Karen B. en

Grado:

The truck made horrible sounds. I kept wondered if it was going to make it. Then got charged an extra $20 because my phone couldn't 'check in' when I returned the truck. Will not use uhaul again.

KIMBERLY S. en

Grado:

El cliente no dejó un comentario.

JIM T. en

Grado:

El cliente no dejó un comentario.

Donald L. en

Grado:

El cliente no dejó un comentario.

James S. en

Grado:

Seems very nice, I will use you guys alot

Joshua E. en

Grado:

A great place to pick up a truck, if needed. The staff was very helpful.

Nicholas C. en

Grado:

El cliente no dejó un comentario.

Joe R. en

Grado:

El cliente no dejó un comentario.

robert J. en

Grado:

El cliente no dejó un comentario.

Gene S. en

Grado:

El cliente no dejó un comentario.

Joseph K. en

Grado:

El cliente no dejó un comentario.

Ryan H. en

Grado:

El cliente no dejó un comentario.

Gene S. en

Grado:

El cliente no dejó un comentario.

Mark K. en

Grado:

Everything was great!

Keturah H. en

Grado:

Easy and convenient. The owner/manager knows how to treat the customer!! Great customer service.

Aimee B. en

Grado:

The staff , experience and services were all wonderful.

Donald R. en

Grado:

U-Haul is a company that is come full circle in competitive pricing and quality of equipment. I was very pleased with this experience as a whole.

Alyssa C. en

Grado:

Manager was rude while I was freaking out

ashley m. en

Grado:

Great storage unit

holly c. en

Grado:

One of our movers cut his finger and the staff was very attentive and helpful

Mary Jo W. en

Grado:

The guys at the Cuyahoga Falls location were very accommodating, knowledgeable and a clean store too!!

Theresa C. en

Grado:

Excellente!!! Great experience with the Cuyahoga Falls U-Haul Staff :o)T

Amy H. en

Grado:

Highly recommend and appreciate the service.

Marsha M. en

Grado:

Very professional and friendly

Richard M. en

Grado:

Very nice staff, convenient processes, secure facility, and reasonable monthly price.

Ayeisha J. en

Grado:

I was a dissatisfied with Uhaul because I planned to move out of my storage unit on 7/5/19, but according to the Uhaul rep, they do not prorate rent, therefore I had to pay for an entire month!

lawrence B. en

Grado:

Fast service; excellent & helpful customer service agent. Smooth transaction.

Joshua B. en

Grado:

Broke my hutch shelf's.

Angie B. en

Grado:

Great service, sign up and my questions were answered.

karla w. en

Grado:

Had to wait a few minutes for someone to help me. They were busy with other customers. The manager thought I had a hold on a 10/10 storage unit when in fact it was a 10/15. We did get it straightened

Leanna M. en

Grado:

Joshua was SO helpful and went above and beyond in making sure all went smoothly for me as I checked in. I deeply appreciated his willingness to go the extra mile during a stressful time of moving.

Steve K. en

Grado:

Great service and staff!!!!

pamela c. en

Grado:

I was told giving my email address was optional so I chose not to give it. I was notified through the mail that the bill was overdue and I received a notice with a late fee. Poor communication. Thanks

Christina V. en

Grado:

GM Mike and his crew went above and beyond to fulfill all my storage needs. The unit was very safe and secure and the loading dock was perfect for unloading my stuff into my unit!

Meaghan R. en

Grado:

Not sure why, but every time we used the log in once to our locker and removed the lock the alarm would go off. Our card always thanked "Daisy":, not sure who Daisy is.

scott j. en

Grado:

great salesman, made our experience a lot easier than expected!

Paiton s. en

Grado:

We were owed a 10 dollar refund and the clerk didn’t know what it meant on the receipt. They were supposed to have a manager call the next day (which they didn’t). Still have yet to get my money.

Steven M. en

Grado:

Employees stayed late to help me check in to a new storage unit and never made me feel rushed.

Cyndi K. en

Grado:

Thank you for your time in helping me figure out the best option for me. I don't like that I cannot be put on a list for a different unit: safety concerns about the interior units not close to door.

Chris W. en

Grado:

I love what they’ve done to repurpose an old building. Super convenient. Great staff who are able to answer all your needs.

Janie S. en

Grado:

I would Recommend the storage unit company to anyone the workers are very friendly and always there to help you.

Gustav D. en

Grado:

EXCELLENT CUSTOMER SERVICE! We came in looking for a storage unit and were promptly booked. In and out in barely an hour, including tour of the facility, instructions, etc!

John H. en

Grado:

Worked out fine

ELIZABETH R. en

Grado:

Prices high. Friendly staff except the main who answers the phone when I call, he said he was in sales but he was rude about me not renewing the rent. Security system doesnt seem to work. Clean.

gary h. en

Grado:

Rosie is great employee She took great care of us during truck rental-we even decided to move our storage unit from a competitor to U-Haul that day Thanks Rosie !

Kaitlyn M. en

Grado:

The manager was mean. Me and my husband were going through a rough time. We worked out arrangements with the Manager. Who failed to let his employees know of the arrangement to retrieve our belongings

Jeffrey S. en

Grado:

Very helpful service helping us to select and find the right storage unit for us!

Steve E. en

Grado:

I need way more than 200 characters. I called customer service, one thing I’d like to add to that, is, why was there rat poison in my unit when I opened the door?

Cindy W. en

Grado:

Great experience!

Andrew W. en

Grado:

Keith was extremely helpful in getting my truck rental and storage unit rental setup. I couldn't have asked for a better experience.

Dennis D. en

Grado:

We were taken care of by Keith Robinson. He was very efficient, courteous and helpful throughout the process. Keith gave us his personal attention throughout the transaction. We left very satifsfied.

Amy P. en

Grado:

Thank you! Great service, reasonable prices, and truck/unit were clean and in good repair.

karren d. en

Grado:

Highly recommend!

jenny k. en

Grado:

We had to come unlock our unit so they could finish wiring the lighting. They sent our bill to the wrong address and we ended up with a late fee. Lots of little issues that left us unsatisfied.

Amanda S. en

Grado:

Clean storage units and friendly staff

Emmanuel O. en

Grado:

Quick and detailed.

Loyd M. en

Grado:

Staff is very helpful and courteous, Keith and Mike especially should be special mention, they go out of there day to take care of the customer!

Pamela P. en

Grado:

My experience was good. Staff was helpful and courteous. Re: cleanliness-Trash bins at loading area were always full when I was there, could use a couple more.

Pamela P. en

Grado:

My "greeter" who oriented me was pleasant and helpful. The cubicle was clean. But more trash bins should be available and EMPTIED . I have been there twice and the one receptacle was overflowing .

Victoria L. en

Grado:

The General Manager (Mike) was highly accommodating and friendly.

Debbie P. en

Grado:

Staff was very friendly & helpful I like the facility & my things being stored inside & with climate control

Antoinette C. en

Grado:

The unit itself is fine. It would be better if there was 24/7 access to the building. The building is still majorly under construction so hopefully they finish soon and upgrade the security.

Tina P. en

Grado:

Staff is very friendly and helpful.

matthew G. en

Grado:

Mike ( the general manager)and Rosie where great. They was very helpful and friendly. The facility was very clean and easy to get around. Great place and service. Can't thank them enough. Thank you.

Jerod P. en

Grado:

Great General Manager