Given that this building is very old, it was clean and the staff was very nice and helpful. With the history of using your trucks and facilities in different states over the years, I only recommend these products at certain locations, This location should upgrade to better truck repair and upkeep maintenance for older trucks. I brought back a brand new truck in 2024 at the loss of another state Uhaul location because of being stranded with a very poorly maintenanced truck from this location. Outside of that, things turned out good and worked out. I will continue use of Uhaul for my needs.
Deena C | Overall ExperienceSelf Storage Units in Akron, OH, 44304
U-Haul Moving & Storage en University
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I stored a sectional sofa there until I could sell it. When the first potential buyer came to veiw the set, he pointed out a dead rodent on the ground, inside of the unit! Disgusting and embarrassing even for a basement unit. We called and the staff were kind and offered to meet us there to remove it during business hours.
MONICA S | Overall ExperienceAfter paying the truck rental fee, truck rental insurance, plus $100 truck rental deposit, in another city before arriving to the uhaul self storage in this city, I was not happy with having to pay the $100 truck rental deposit on top the rental and insurance upfront, but when I heard of the promotion of getting the 1st month free rental on the self storage unit, with the truck rental, I gladly paid it! I would have preferred to have gotten my $100 truck rental deposit minus the mileage charge on the same day of the rental truck return, instead of a few days later! Despite a few hiccups throughout rental process, I got what I needed to do done and I am satisfied!
Arvey B | First ImpressionsThe lady who first assisted me when i got my U-Haul truck helped me so much. She was very polite kind and it was close to closing time and she was so passionate about getting us settled with the storage unit very kind.
Marissa S | Overall ExperienceVery good
michael t | Overall ExperienceThis facility handled my truck issue. It was replaced with a better one after stranded in another state.Roadside assistance was prompt. Everything was handled and resolved quickly after a couple more calls. Staff was kind. I was given more time to unload and moved in storage with no issues. Thanks for fixing the problems!
Deena C | First ImpressionsReally helpful people and friendly, thank you
Barbarba A | Overall ExperienceCant use the storage after a certain time was told to pay for 24 hours access but there is no 24 hour access. The rented me a truck with no gas and ask me to return with a 1/4 tank to receive 25 dollars back but instead attempted to charge me 25 dollars more
Taj B | Overall ExperienceNo elevator access to unit. Signage posted stated there was an elevator.
Greta M | Online Move InYall charge to much to rent a u haul 😒
Victoria O | First ImpressionsIncredible service the man who in there was very pleasant
Chester J | First ImpressionsNo lights inside the unit it self
michael t | First Impressions