The manager was exceedingly helpful but the staff we encountered were unfortunately and generally clueless about procedural issues. This is too bad as the facility was otherwise more than acceptable.
jeffrey m. | Overall ExperienceSelf Storage Units in Chantilly, VA, 20151
U-Haul Moving & Storage of Chantilly
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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Small | 5' x 5' x 10'
Miscellaneous Storage
Size Guide- Rate:
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$89.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $89.95 Per Month
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Small | 5' x 10' x 10'
1-2 Bedroom Home
Size Guide- Rate:
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$109.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rate:
- $109.95 Per Month
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Small | 5' x 10' x 10'
1-2 Bedroom Home
Size Guide- Rate:
-
$114.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
- Rate:
- $114.95 Per Month
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Medium | 10' x 10' x 10'
2-3 Bedroom Home
Size Guide- Rate:
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$194.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rate:
- $194.95 Per Month
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Medium | 10' x 10' x 10'
2-3 Bedroom Home
Size Guide- Rate:
-
$194.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $194.95 Per Month
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Medium | 10' x 15' x 10'
2-3 Bedroom Home
Size Guide- Rate:
-
$264.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rate:
- $264.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Medium | 10' x 15' x 10'
2-3 Bedroom Home
Size Guide- Rate:
-
$269.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $269.95 Per Month
2 Units Left!
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
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Wonderful, helpful staff. They assisted with fixing my hitch connection on my suv which hand been improperly installed at another location in Newport News. Checking in and out online was easy and I received fast friendly assistance over the phone for an minor accounting issue! Chantilly is a fantastic location!
Jeanne R. | Overall Experiencethe best ever😇❤️
Walter M. | Overall ExperienceUpon handling the closing of a unit from end of June, while trying to figure out if we were charged or not and if it was closed in their system because we were getting late fee notices, the woman who was supposed to close us out was the one that answered the phone. When I escalated the issue with her manager and I went in to describe the employee as an Asian female (which the employee did tell me she was Asian), the manager blew up at me and accused me of using gender and cultural identification in a derogatory manner. I explained that the person on the phone told me she was Asian and the manager continued to yell at me about being racist (considering my husband and my daughters are Asian, I don’t understand how I was being disrespectful, I was just trying to describe the person who made the mistake). I am still shaken by the accusations of being racist and using derogatory remarks by calling the employee an Asian female. I found the blow up from the manager to be highly disrespectful and shocking to say the least. Absolutely AWFUL customer service over the phone. I never had issues in-person. In fact, that same manager was super helpful with me and my husband the day we did the move out, offering advice on how much weight our truck is capable of hauling. I was absolutely appalled she said I used derogatory language using the words Asian female. In today’s world, THAT description is acceptable.
Edwin F. | Overall ExperienceI rented a storage for 2 months 7days and was charged for 3 full months $569.85 insted of $$399 and change without any consideration of giving me back any balance. So unfortunately and unfair for future business with Uhaul.
Rueben B. | Overall ExperienceI was a difficult customer and the staff was very helpful and informative. I will definitely use them again.
Beti F. | First ImpressionsExcellent service, movers did not show and I was able to get a truck and storage.
NORMAN W. | First ImpressionsHorrible customer service, horrible app, so glad to be done with this garbage business. Would have gone somewhere else if I had known every store was rude and bad at their jobs. Horrible down in Florida and horrible here in Virginia. No point in calling to resolve disputes, your representatives don't care.
Jonathan K. | Overall ExperienceThe owner was very helpful. The staff the day before was not too helpful but seemed to try their best. Best to deal with this facility during weekday hours when the owner is present.
jeffrey m. | First ImpressionsStaff was fast and efficient. They helped me every step of the way.
Curtis B. | First ImpressionsAll staff seemed friendly except for the woman who helped me , she was very rude and degrading. I wouldn’t use this location again if my stuff wasn’t already in storage just because of her.
Erin M. | First ImpressionsTascha was so helpful and knowledgeable!
MARY H. | First ImpressionsThe stuff at Chantilly facility was really helpful and kind… I don’t remember the names of them but I’m really thankful to all of them…. They help me a lot and fast… I’ll be back there to give them something to appreciate their job and tell them to continue doing it like that five stars ⭐️⭐️⭐️⭐️⭐️ for them
Josma V. | Online Move InAt check in I was given my storage unit # but there was another lock on it. Had to go back to office and they had to assign me another #. Also the code to get into the facility after hours did not work so you had to pull open a side door. Was worried that faculty and therefore my belongings were not safe. This is a busy location so wait times to see a representative was lengthy. Staff was friendly and easy to deal with.
ERIC K. | Overall ExperienceThanks for great service ladies
keith r. | First Impressions