Comentarios del cliente para U-Haul Moving & Storage of Chantilly

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Chantilly

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Christopher D. en

Grado:

n/a

Michael R. en

Grado:

El cliente no dejó un comentario.

Jose C. en

Grado:

El cliente no dejó un comentario.

Desire G. en

Grado:

The code for the key box did not work and I had to go into the office for assistance. A nuisance, defeating the object of the app!

Jonathan B. en

Grado:

Drop off time was not recorded properly. It was 1 hour off. Had to call uhaul to get rental dropped from 4 days to 3 days.

Alonso G. en

Grado:

El cliente no dejó un comentario.

Peter S. en

Grado:

I will be calling tomorrow about one issue. We we were charged $5.00 for moving blankets. However they were not in the truck. We really could have used them. I will call tomorrow for a credit for the charge. Otherwise all else was great. No complaints!

Christopher O. en

Grado:

El cliente no dejó un comentario.

Qasem D. en

Grado:

El cliente no dejó un comentario.

Elvida R. en

Grado:

Great Customer service from all the staff!!

Eric S. en

Grado:

El cliente no dejó un comentario.

Hafid B. en

Grado:

Costumer service

Maureen R. en

Grado:

El cliente no dejó un comentario.

Lindsey D. en

Grado:

Always a pleasure when renting from this UHaul location! The staff is so kind and helpful!

Michael R. en

Grado:

i have used this place many times. many to choose from in my area but these people are outstanding.

David G. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

Address to return is incorrect, it’s 730 not 726

Chelsea R. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

Quick and painless vehicle pick-up and return. Friendly staff

RAMA P. en

Grado:

The staff have been very efficient and super friendly. I forgot my reading glasses in the truck. I went back next day and they have kept the glasses nicely in a box and handed over to me politely. Very friendly location. Super! - Ram Pasala

Tamara M. en

Grado:

El cliente no dejó un comentario.

Peter M. en

Grado:

El cliente no dejó un comentario.

Michael F. en

Grado:

El cliente no dejó un comentario.

sreedhar J. en

Grado:

El cliente no dejó un comentario.

Zara M. en

Grado:

El cliente no dejó un comentario.

Robert J. en

Grado:

The 24/7 pick up did not work. I waisted the rest of the evening trying to get a truck. Ended up leaving and having to pick the truck up the next day. The app needs fixing.

Mercedes P. en

Grado:

El cliente no dejó un comentario.

ROBERT S. en

Grado:

The truck is an older truck with almost a 100k miles on it. The steering wheel has a lot of play in it. Other than that the truck was good to go.

James S. en

Grado:

El cliente no dejó un comentario.

Addison L. en

Grado:

I followed the signs for rental drop off, but I had to go find someone to get it returned. I also had to call back before I got any confirmation email that everything was wrapped up.

Christopher P. en

Grado:

El cliente no dejó un comentario.

Colleen F. en

Grado:

It would have been nice if someone took the time to orient me about the truck as I was taking it out of state and nervous. The steering disengaging at times was very stressful but I made it.

Mary D. en

Grado:

I would like to have more choices when it comes the size of uboxes.

Zachary D. en

Grado:

El cliente no dejó un comentario.

Charles E. en

Grado:

El cliente no dejó un comentario.

James R. en

Grado:

El cliente no dejó un comentario.

william T. en

Grado:

Easy

William B. en

Grado:

El cliente no dejó un comentario.

Mike M. en

Grado:

El cliente no dejó un comentario.

Eric A. en

Grado:

El cliente no dejó un comentario.

JACKIE A. en

Grado:

El cliente no dejó un comentario.

Alan O. en

Grado:

The lady that helped me was very friendly and helpful!

Kelsey N. en

Grado:

The whole process was so much easier and enjoyable than I expected. Very happy with my service team and truck. Would 100% do it again. Thanks for helping make our 5th move so easy!

alan P. en

Grado:

Mileage was no explained well Requested 100 miles at 39 cents or 39 dollars even if under 100. When 80miles and charged 79 cents mile or like 64 dollars. Makes no sense. Should i have driven around for 30 miles to save the 25 dollars. Would love to discuss. 973 951 9782

David V. en

Grado:

El cliente no dejó un comentario.

Mckensey Z. en

Grado:

El cliente no dejó un comentario.

Richard K. en

Grado:

El cliente no dejó un comentario.

Daniel O. en

Grado:

After receiving the bill electronically, I noticed that I was charged $25 for cleaning and $5 for fuel. I STRONGLY disagree with both charges, in fact I took pictures of the gas gauge before pulling off the lot that demonstrates the gas level upon receipt of the truck. The back of the truck was clear of any debris on its return. This seems to me to be opportunistic of the store to levy additional charges w/o explanation to the customer (me). Very frustrating and I will utilize yelp, etc to convey my disappointment with this practice if not resolved soonest.

John W. en

Grado:

El cliente no dejó un comentario.

Saief M. en

Grado:

El cliente no dejó un comentario.

John V. en

Grado:

I dropped it off where I got it.

William M. en

Grado:

Nothing

Jameel A A. en

Grado:

I over estimated the one way truck capacity I needed for my move. This location was 20 minutes away from me. When I called Manager indicated that trucks can be returned within 30 minutes. Well that was not the case as my destination took 20 minutes one way .. Manager indicated that I would have to return truck and be charged miles and additional charges to come about $50 and then make a new rental. That for sure did not make sense as this will be cost prohibitive. I should have done a better job in estimation. However, some flexibility from U-HAUL would be appreciative. Thank you.

Tony L. en

Grado:

Make sure always fully refill the truck, because it s little harder to estimate how much to put back and my case I did put back more gasoline than I was supposed to do.other then that the service was great.

Kratz R. en

Grado:

El cliente no dejó un comentario.

GERRITT P. en

Grado:

Great customer service & workers!!

Maarten L. en

Grado:

El cliente no dejó un comentario.

Xuezhi W. en

Grado:

El cliente no dejó un comentario.

Reza Z. en

Grado:

good support,

John R. en

Grado:

All staff people I interacted with were cheerful, efficient and helpful - staff at both the counter and in the yard.

Sarah C. en

Grado:

Have mobile vehicle ready for pickup as reserved

Steven T. en

Grado:

El cliente no dejó un comentario.

Richard B. en

Grado:

El cliente no dejó un comentario.

John D. en

Grado:

Overall the service was as expected. I was in and out fairly quickly since it was not crowded. the proper number of personnel were working the desk.

Mohammed A. en

Grado:

El cliente no dejó un comentario.

Maria H. en

Grado:

El cliente no dejó un comentario.

Kang C. en

Grado:

El cliente no dejó un comentario.

donovan L. en

Grado:

El cliente no dejó un comentario.

Amy L. en

Grado:

El cliente no dejó un comentario.

RICK G. en

Grado:

Again, excellent customer service.

Marc R. en

Grado:

El cliente no dejó un comentario.

Michael F. en

Grado:

El cliente no dejó un comentario.

Willie W. en

Grado:

Both locations were great and very professional.

Crisoldo D. en

Grado:

El cliente no dejó un comentario.

Tripp B. en

Grado:

Friendly, helpful, service.

christopher A. en

Grado:

I got friendly fast service. The uhaul trailers are real quality and are built to like industrial standards.

Matthew V. en

Grado:

El cliente no dejó un comentario.

Michael A. en

Grado:

El cliente no dejó un comentario.

Ellen D. en

Grado:

El cliente no dejó un comentario.

Jonathan P. en

Grado:

The phone agents were rude and I got charged extra even though I dropped it off a day early and called to confirm it was the right location!!

Heide K. en

Grado:

Customer service was pleasant and helpful at this location! Check in and out was efficient. Truck had terrible steering but brakes worked!

Laurent S. en

Grado:

El cliente no dejó un comentario.

Kenneth W. en

Grado:

El cliente no dejó un comentario.

Susan W. en

Grado:

This location stepped in when the original location dropped the ball. They were professional and a delight to work with.

Robert P. en

Grado:

El cliente no dejó un comentario.

Trevor D. en

Grado:

El cliente no dejó un comentario.

David B. en

Grado:

El cliente no dejó un comentario.

ALAN P. en

Grado:

I said the equipment was in good shape, however the steering was lose and it made some interesting sounds. The truck was good for a local move, but I would not have taken in across country

Lawrence P. en

Grado:

El cliente no dejó un comentario.

Mirza J. en

Grado:

El cliente no dejó un comentario.

Jesse A. en

Grado:

El cliente no dejó un comentario.

Patrick B. en

Grado:

El cliente no dejó un comentario.

Kairen W. en

Grado:

El cliente no dejó un comentario.

Liliana R. en

Grado:

El cliente no dejó un comentario.

ANTONIO L. en

Grado:

El cliente no dejó un comentario.

Jeff I. en

Grado:

The location to return a trailer, especially returning after dark, was confusing and not we’ll illuminated.

Gerald V. en

Grado:

You can have perfect equipment, a system of customer accountability, and a centralized location but what sells this U-Hall shop is your people. "They" sell your service...what a wonderful crew serving the community.... Thank You (I'll be back - Arnold)

Al A. en

Grado:

El cliente no dejó un comentario.

Roy P. en

Grado:

El cliente no dejó un comentario.

Andreas O. en

Grado:

El cliente no dejó un comentario.

Pinaki B. en

Grado:

The folks at this location are awesome!!

william o. en

Grado:

Great staff, great service. 100% recommend

Lam P. en

Grado:

I will recommences to my friends and family In town about the U-Haul storage.

Felix P. en

Grado:

My wife had to call every month to let you know that we had a free month. We received calls letting us know we were past due on our bill. Very frustrating! Rude staff when my wife called.

Joan R. en

Grado:

all good!

Krista P. en

Grado:

everything was great

James M. en

Grado:

It fit my needs and the staff was always available, helpful, and professional.

Christopher J F. en

Grado:

Every staff member was World Class! I had just moved from Texas and this was a fantastic and easy experience. Well ran location, great team, clean facility, excellent tools (carts). Two thumbs way up!

darius r. en

Grado:

Manager/Craig is phenomenal. Gives every customer 1st class service when they come in his store. Need more guys and gals like him

ROBERT B. en

Grado:

These were the nicest people and the best storage renting experience I have ever had and I have had many. Best overall business experience with any company in a long time.

Thomas F. en

Grado:

Excellent customer service!

Pura S. en

Grado:

Excellent facility and staff.

Charles P. en

Grado:

My trip with u-haul was great everyone that I came in contact with were great I would rent from them any time I go to move . I thank them for all there help with my move Charles Porter

Thomas F. en

Grado:

Excellent customer service and support by the entire team here in Chantilly!

obaidullah r. en

Grado:

All the service was great or I can say excellent, all the employees are great especially mr:Greg Russell and mr:Ryan very hardworking people and very helpful and great customer service.

Susan M. en

Grado:

good

Amanda M. en

Grado:

Friendly and fast service

Thomas S. en

Grado:

None

Stephen S. en

Grado:

Storage was great. Had good locations of units, easy accessibility whenever I needed and place was kept clean.

Zum T. en

Grado:

Only reason for one star off was because the wait time

yasas j. en

Grado:

Everyone there was very kind, and very professional.

Stephen S. en

Grado:

Ryan was exceptional

Earl C. en

Grado:

Outstanding customer service. Great attention to detail. Friendly and knowledgeable staff. Craig Russell is outstanding Manager.

MIguel R. en

Grado:

This was by far the quickest and easiest rental we've ever experienced. Craig Russell was awesome. Him and his team worked so quickly and were very informative and very kind. thanks.

Jerome S. en

Grado:

Nice

Ronnell C. en

Grado:

I never leave ratings on surveys, so consider this an honor. This particular facility and staff is beyond awesome. The facility is clean beyond belief. The staff is super friendly and helpful.

Jose V. en

Grado:

This is the best U-Haul around.. the employees always go above and beyond. I have used them for storage and at least a dozen truck/trailer rentals. Simply outstanding!

bakhcha h. en

Grado:

It was perfect.

Rhonda M. en

Grado:

None

DIANE W. en

Grado:

The gentleman that helped me was knowledgeable, friendly and professional. Good customer service is hard to find these days and this guy exhibited in spades!!!!

Stephen S. en

Grado:

Great customer service!

TERRY R. en

Grado:

Brian and Kendall(?) the owners were above and beyond friendly and helpful!!! Their employees are just as nice...they obviously foster good customer care!!!!

Alma G. en

Grado:

THE MOVE IN DATE WAS NOT 5/7 IT WAS 5/8 PLEASE MAKE CORRECTION

Shawn C. en

Grado:

Excellent. Very professional clean and friendly

obaidullah r. en

Grado:

Great service. Thanks

Cesar Y. en

Grado:

Great experience, and very satisfied. Customer service was beyond excellent, and super helpful. Definitely will only ever do business with u-haul, and them. Staff was very friendly and super helpful.

VICTOR C. en

Grado:

it would be nice to have access until 9pm or 10pm on weekdays Prices a little too high. Friendly and knowledgeable staff.

obaidullah r. en

Grado:

Best customer service and excellent people god may bless all. Thanks

Michelle Lynette H. en

Grado:

In the summertime,the units were too hot and made moving in tedious and unnecessarily stressful. In the winter, it was near freezing.

Karen O. en

Grado:

Great service - the staff were excellent!

MARTHA M. en

Grado:

The staff at the Chantilly U-Haul are amazing and so kind! Craig runs a super team who took excellent care of me this year. Special thanks to assistant manager Ryan, as well as Michael and Victoria!

NGA N. en

Grado:

Staffs were very friendly and helpful.

James M. en

Grado:

Ryan and Michael both provided excellent customer service to me on back to back days. They were very informative and provided me with the best options for my moving and storage needs.

ADEDOYIN A. en

Grado:

This is an amazing U-Haul location. Their manager, Craig was so nice and accommodating. He did absolutely everything to make sure I received a wonderful service with my storage and truck rental

Aaron M. en

Grado:

Excellent Fast Service and Ryan has always helped me with excellence and quality customer service!! I come to this location mostly because Ryan has always treated us very well! He needs a Promotion!

Hendrina N. en

Grado:

Very good service. Good location.

Wendy R. en

Grado:

Such a terrible experience. I reached out to the manager to try to rectify it, and no response.

KENNETH C. en

Grado:

The staff down to the cleaning ladies were very courteous and attentive to my interests and concerns. Great Job!!!

RONALD T. en

Grado:

Worst service

Naresh P. en

Grado:

Good service

maryjane v. en

Grado:

Great service

Joseph S. en

Grado:

The staff always takes good care of me.

Laura W. en

Grado:

Staff was very friendly and helpful!

michelle c. en

Grado:

Great service!

Brendan S. en

Grado:

Excellent Facility and Staff. I wish the U Haul Storage Prices were a little bit lower.

LAURA G. en

Grado:

Easy to find and friendly staff.

Tiffany C. en

Grado:

I really enjoyed my experience at UHAUL.

CATHERINE C. en

Grado:

This experience was horrible and I will never recommend uhaul to anyone. If you want the entire experience explained you are free to call me

STEVE C. en

Grado:

facility was clean and access was convenient.

JEFF O. en

Grado:

Excellent storage facility, only complaint was that rents had risen too high.

RASHID O. en

Grado:

Excellent service, great customer service and over all everything was perfect and excellent. Thanks

Mark v. en

Grado:

We really recommend this storage facility. They are the best.

Damodara D. en

Grado:

Good

patrick e. en

Grado:

Thank you

Klaus S. en

Grado:

Have had many storage units here over the past 15+ years. Always well maintained and convenient.

CORIE F. en

Grado:

They never answer their phones, they intentionally roll over calls to the national support center.