Comentarios del cliente para U-Haul Moving & Storage of Chantilly

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Chantilly

Grado total:

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Michael F.
Grado:

Exceptional customer service. Young man who helped unload trailer ,made my drop off a breeze.

Amber B.
Grado:

Front desk staff lack knowledge and training. Went in for preinspection as mentioned on their website to haul car on tow dolly and staff not aware why I was getting inspected and had no knowledge and told there was nothing I needed to do. Rented wrong product to me. Had several problems on site support before even getting my equipment. Corporate staff were excellent.

Gary B.
Grado:

The 4X8 trailer I rented leaked while in heavy rain.

Tim M.
Grado:

El cliente no dejó un comentario.

Kaleema A.
Grado:

El cliente no dejó un comentario.

Raysha V.
Grado:

El cliente no dejó un comentario.

Brendan C.
Grado:

Tire pressure light was on when I picked up truck. U-Haul employee said the lights stay in “all the 10’ trucks”. He said this was normal. It is not normal. This is irresponsible.

harold R.
Grado:

El cliente no dejó un comentario.

Ara D.
Grado:

Great customer service. Thanks

Jeffrey C.
Grado:

El cliente no dejó un comentario.

Charles F.
Grado:

They did not check in the equipment when I dropped it off, then mistakenly double charged me.

Gabriel J.
Grado:

El cliente no dejó un comentario.

John S.
Grado:

Uploading drivers license and credit card info prior to coming in made no difference. The new two contacts to track down the truck is frustrating and broadcasts the message u don't trust me as a customer.... Especially when you are a repeat customer.

Tammy G.
Grado:

El cliente no dejó un comentario.

Amgad A.
Grado:

El cliente no dejó un comentario.

Denise V.
Grado:

El cliente no dejó un comentario.

Gary M.
Grado:

Keep up the good work. ??

Jerome S.
Grado:

Good

Sharon M.
Grado:

El cliente no dejó un comentario.

Joy R.
Grado:

The online process was so easy and convenient. Truck was very clean and staff was very available if needed

Jared H.
Grado:

El cliente no dejó un comentario.

Peter T.
Grado:

I’ve rented trucks in many different locations and the facilities and the trucks are all just about the same. But for the first time I had a very pleasant experience with the customer rep who helped me over the counter. Her name was Angela. She was a very personable person. She was patient and smiled thru the whole process. It would be nice to see more people like her at all other locations.

mark J.
Grado:

After visiting this location, I wish there were more dedicated stores. Having to pick up a truck from a gas station isn't nearly as pleasant as it was from this store! Good work Chantilly

AIS S.
Grado:

El cliente no dejó un comentario.

Fritz H.
Grado:

Nothing great customer service.

Ram B.
Grado:

Very friendly staffs. Best customer service.

Edward H.
Grado:

Exceptional experience!

Christopher T.
Grado:

El cliente no dejó un comentario.

Jonathan M.
Grado:

El cliente no dejó un comentario.

Jeremy R.
Grado:

Excellent service!!!

Tim M.
Grado:

El cliente no dejó un comentario.

Vivian B.
Grado:

Customer service poor

Miguel R.
Grado:

Costumer service at the counter was excellent but the person that help with the trailer was kinda rude. If not it would have been an excellent score

David H.
Grado:

Check the equipment before it's rented out. eg. clean it. The roll up door was binging, hard to open. I would expect equipment in better condition, especially when not a local move.

Ryan C.
Grado:

The gentleman checking me in was very knowledgeable and fast paced. Made it a good experience. Will return again. Thank you U-Haul.

Gunduz M.
Grado:

El cliente no dejó un comentario.

Don R.
Grado:

El cliente no dejó un comentario.

Taylor P.
Grado:

El cliente no dejó un comentario.

Andrea M.
Grado:

El cliente no dejó un comentario.

richard b. | Overall Experience |
Grado:

I will always use the facility

Thomas B.
Grado:

El cliente no dejó un comentario.

Clyde D.
Grado:

Nothing. The staff was pleasant and helpful and the equipment worked great. Thank you

Neil C.
Grado:

Inside cab was a bit dirty and dusty. Also, a drink had been spilled in the cupholders and was not cleaned up. It had dried a sticky substance in the cupholders and the floor.

Tarryck H.
Grado:

El cliente no dejó un comentario.

Obaidullah R. | First Impressions |
Grado:

The best service I ever received and Ryan the manager is a wonderful person I love the way he does his job and duty and deserves a big promotion, I hope he get all he deserves.thanks for everything

Linda P.
Grado:

El cliente no dejó un comentario.

Kenny F.
Grado:

Be upfront with pricing. I signed up for a 19.95 Van and ended up paying almost a $100 for it. Totally unacceptable and I've already posted On social media. I also suggested they use a local budget rental instead of u-haul. Very dissatisfied .

James D.
Grado:

El cliente no dejó un comentario.

SAMUEL H.
Grado:

El cliente no dejó un comentario.

Scott H.
Grado:

El cliente no dejó un comentario.

john L.
Grado:

Don't make your customers provide all their info when they reserve the vehicle and then make them go through the process again when the pick up the vehicle. Make sure that the vehicles are clean and all prior damage is noted prior to the vehicle being rented to a new customer. Don't tell your customers that the mileage is rounded down to nearest mile and then charge them to the 'tenth of a mile' when they return the vehicle (vehicle had xxx.7 miles on the odometer when rented but the "out mileage" was listed as xxx.0 -- return mileage was xxx.8 miles and I was charged for the 8-tenth of a mile). The difference may be less than $0.50 but the fact that I was lied to and charged for mileage I didn't use is unacceptable.

James P.
Grado:

The team was very professional. Walked through everything with me before I left. Excellent service

Andrew V.
Grado:

El cliente no dejó un comentario.

Nafisa A.
Grado:

El cliente no dejó un comentario.

Chadwick C.
Grado:

El cliente no dejó un comentario.

Timothy E.
Grado:

All employs were very friendly and I had a great experience. Will rent again from this location.

Michael Y.
Grado:

El cliente no dejó un comentario.

Joel R. M.
Grado:

El cliente no dejó un comentario.

Chris B. | First Impressions |
Grado:

Staff was very knowledgable about various products. Even though they wete busy, they wete patient while we made our decision

Myeshia S.
Grado:

El cliente no dejó un comentario.

Tim L.
Grado:

El cliente no dejó un comentario.

Sean D.
Grado:

El cliente no dejó un comentario.

John D.
Grado:

Drive the truck to the location and move the items for us,lol!!! The customer service is is outstanding, and it keeps getting better, always a pleasure. Thank you.

Parisa D.
Grado:

El cliente no dejó un comentario.

Edwin D.
Grado:

El cliente no dejó un comentario.

Eloy M.
Grado:

El cliente no dejó un comentario.

Nicole W.
Grado:

I didnt receive the furniture pads that I ordered. For after hours pick ups, it would be helpful to make it easier to notify of missing equipment.

Sandra W.
Grado:

El cliente no dejó un comentario.

Utai A.
Grado:

El cliente no dejó un comentario.

Robert C.
Grado:

El cliente no dejó un comentario.

Mark G.
Grado:

Virtual reality agent not available at my pick time Once available it could not verify my info so I had to wait until 0700 for the counter to open. Left the lot 90 min after my plan.

sujwala B.
Grado:

El cliente no dejó un comentario.

Steven R.
Grado:

Very friendly and efficient. In and out quickly!

Alphonzo J.
Grado:

Very nice group of woman. Very nice people

Leonard C.
Grado:

I feel this was a great experience. The store personnel, the equipment personnel, the on-line assistance in changing my drop-off from Martinsburg, WV back to the Chantilly, VA location went without any issues. Great team great service!!!!!!

Steven M.
Grado:

El cliente no dejó un comentario.

Arun M.
Grado:

I called them for asking if i would not be able to drop van tonight then what will be the extra chages. Person who picked up call asked me wait for a moment. I was waiting for someone but after waiting for almost 20 minutes, i had to disconnect my call and after that no one answered. I never expect this kind of customer service from that big brand.

Sharon C.
Grado:

love this Uhaul!

Grant B.
Grado:

El cliente no dejó un comentario.

Marc C.
Grado:

El cliente no dejó un comentario.

COLBY W.
Grado:

One issue was the fuel level in the rental vehicle, the counter representative said it needed to be brought back full, and they had to change rental vehicles on me, so the one I ended up using was barely over 3/8 of a tank. Rather than say "FULL" they should probably say to bring back with the same level of fuel as when it was rented.

Ron T.
Grado:

El cliente no dejó un comentario.

jackie C.
Grado:

El cliente no dejó un comentario.

Tracey S.
Grado:

El cliente no dejó un comentario.

Mark J.
Grado:

Beginning to end, fast and easy all the way.

Brent S.
Grado:

El cliente no dejó un comentario.

Abdon Z.
Grado:

Keep the Great Customer Service Job??

Kristi B.
Grado:

El cliente no dejó un comentario.

Norberto C.
Grado:

Nothing. Staff was great. I needed a trailer light adapter and I was allowed to borrow one instead of being forced to buy.

Kenneth N.
Grado:

El cliente no dejó un comentario.

Yale W.
Grado:

El cliente no dejó un comentario.

Samuel F.
Grado:

El cliente no dejó un comentario.

David D.
Grado:

I really didn't know what to expect, but this rental experience was easy -- efficient pick up and drop off, friendly staff, and a good price. 4 stars across the boards.

Tanvir R.
Grado:

El cliente no dejó un comentario.

Tony M.
Grado:

El cliente no dejó un comentario.

Hector B.
Grado:

I couldn't use the app to return the truck (rental did not show up). However, uHaul attendant told me to just put the keys in Return Box. Glad all worked out!

Esther K.
Grado:

El cliente no dejó un comentario.

Rasha K.
Grado:

NA

Long P. | First Impressions |
Grado:

Great staff very helpful, prices were good and no surprise charges.

Thomaspeter F.
Grado:

El cliente no dejó un comentario.

Raphael C.
Grado:

Drop off was efficient.

Michelle F.
Grado:

Excellent customer service, well maintained equipment, can highly recommend, and will definitely do business here again!

Kurt L. | Overall Experience |
Grado:

Outstanding facility with professional loading docks and extra wide elevators. Facility run by wonderful family who are always helpful when needed. Recommend this facility minutes from Dulles Airport.

Christopher F.
Grado:

Everything was great!

Robert P.
Grado:

El cliente no dejó un comentario.

Pinaki B. | First Impressions |
Grado:

The folks at this location are awesome!!

william o. | Overall Experience |
Grado:

Great staff, great service. 100% recommend

Lam P. | Overall Experience |
Grado:

I will recommences to my friends and family In town about the U-Haul storage.

Felix P. | Overall Experience |
Grado:

My wife had to call every month to let you know that we had a free month. We received calls letting us know we were past due on our bill. Very frustrating! Rude staff when my wife called.

Joan R. | Overall Experience |
Grado:

all good!

Krista P. | First Impressions |
Grado:

everything was great

James M. | Overall Experience |
Grado:

It fit my needs and the staff was always available, helpful, and professional.

Christopher J F. | First Impressions |
Grado:

Every staff member was World Class! I had just moved from Texas and this was a fantastic and easy experience. Well ran location, great team, clean facility, excellent tools (carts). Two thumbs way up!

darius r. | Overall Experience |
Grado:

Manager/Craig is phenomenal. Gives every customer 1st class service when they come in his store. Need more guys and gals like him

ROBERT B. | Overall Experience |
Grado:

These were the nicest people and the best storage renting experience I have ever had and I have had many. Best overall business experience with any company in a long time.

Thomas F. | Overall Experience |
Grado:

Excellent customer service!

Pura S. | Overall Experience |
Grado:

Excellent facility and staff.

Charles P. | First Impressions |
Grado:

My trip with u-haul was great everyone that I came in contact with were great I would rent from them any time I go to move . I thank them for all there help with my move Charles Porter

Thomas F. | First Impressions |
Grado:

Excellent customer service and support by the entire team here in Chantilly!

obaidullah r. | Overall Experience |
Grado:

All the service was great or I can say excellent, all the employees are great especially mr:Greg Russell and mr:Ryan very hardworking people and very helpful and great customer service.

Susan M. | First Impressions |
Grado:

good

Amanda M. | First Impressions |
Grado:

Friendly and fast service

Thomas S. | Overall Experience |
Grado:

None

Stephen S. | Overall Experience |
Grado:

Storage was great. Had good locations of units, easy accessibility whenever I needed and place was kept clean.

Zum T. | Overall Experience |
Grado:

Only reason for one star off was because the wait time

yasas j. | Overall Experience |
Grado:

Everyone there was very kind, and very professional.

Stephen S. | Overall Experience |
Grado:

Ryan was exceptional

Earl C. | Overall Experience |
Grado:

Outstanding customer service. Great attention to detail. Friendly and knowledgeable staff. Craig Russell is outstanding Manager.

MIguel R. | First Impressions |
Grado:

This was by far the quickest and easiest rental we've ever experienced. Craig Russell was awesome. Him and his team worked so quickly and were very informative and very kind. thanks.

Jerome S. | Overall Experience |
Grado:

Nice

Ronnell C. | Overall Experience |
Grado:

I never leave ratings on surveys, so consider this an honor. This particular facility and staff is beyond awesome. The facility is clean beyond belief. The staff is super friendly and helpful.

Jose V. | Overall Experience |
Grado:

This is the best U-Haul around.. the employees always go above and beyond. I have used them for storage and at least a dozen truck/trailer rentals. Simply outstanding!

bakhcha h. | Overall Experience |
Grado:

It was perfect.

Rhonda M. | Overall Experience |
Grado:

None

DIANE W. | First Impressions |
Grado:

The gentleman that helped me was knowledgeable, friendly and professional. Good customer service is hard to find these days and this guy exhibited in spades!!!!

Stephen S. | Overall Experience |
Grado:

Great customer service!

TERRY R. | First Impressions |
Grado:

Brian and Kendall(?) the owners were above and beyond friendly and helpful!!! Their employees are just as nice...they obviously foster good customer care!!!!

Alma G. | First Impressions |
Grado:

THE MOVE IN DATE WAS NOT 5/7 IT WAS 5/8 PLEASE MAKE CORRECTION

Shawn C. | First Impressions |
Grado:

Excellent. Very professional clean and friendly

obaidullah r. | First Impressions |
Grado:

Great service. Thanks

Cesar Y. | First Impressions |
Grado:

Great experience, and very satisfied. Customer service was beyond excellent, and super helpful. Definitely will only ever do business with u-haul, and them. Staff was very friendly and super helpful.

VICTOR C. | Overall Experience |
Grado:

it would be nice to have access until 9pm or 10pm on weekdays Prices a little too high. Friendly and knowledgeable staff.

obaidullah r. | Overall Experience |
Grado:

Best customer service and excellent people god may bless all. Thanks

Michelle Lynette H. | Overall Experience |
Grado:

In the summertime,the units were too hot and made moving in tedious and unnecessarily stressful. In the winter, it was near freezing.

Karen O. | First Impressions |
Grado:

Great service - the staff were excellent!

MARTHA M. | Overall Experience |
Grado:

The staff at the Chantilly U-Haul are amazing and so kind! Craig runs a super team who took excellent care of me this year. Special thanks to assistant manager Ryan, as well as Michael and Victoria!

NGA N. | Overall Experience |
Grado:

Staffs were very friendly and helpful.

James M. | First Impressions |
Grado:

Ryan and Michael both provided excellent customer service to me on back to back days. They were very informative and provided me with the best options for my moving and storage needs.

ADEDOYIN A. | First Impressions |
Grado:

This is an amazing U-Haul location. Their manager, Craig was so nice and accommodating. He did absolutely everything to make sure I received a wonderful service with my storage and truck rental

Aaron M. | First Impressions |
Grado:

Excellent Fast Service and Ryan has always helped me with excellence and quality customer service!! I come to this location mostly because Ryan has always treated us very well! He needs a Promotion!

Hendrina N. | Overall Experience |
Grado:

Very good service. Good location.

Wendy R. | Reservación |
Grado:

Such a terrible experience. I reached out to the manager to try to rectify it, and no response.

KENNETH C. | Overall Experience |
Grado:

The staff down to the cleaning ladies were very courteous and attentive to my interests and concerns. Great Job!!!

RONALD T. | Overall Experience |
Grado:

Worst service

Naresh P. | Overall Experience |
Grado:

Good service

maryjane v. | Reservación |
Grado:

Great service

Joseph S. | Overall Experience |
Grado:

The staff always takes good care of me.

Laura W. | Overall Experience |
Grado:

Staff was very friendly and helpful!

michelle c. | Overall Experience |
Grado:

Great service!

Brendan S. | Overall Experience |
Grado:

Excellent Facility and Staff. I wish the U Haul Storage Prices were a little bit lower.

LAURA G. | Reservación |
Grado:

Easy to find and friendly staff.

Tiffany C. | Overall Experience |
Grado:

I really enjoyed my experience at UHAUL.

CATHERINE C. | Reservación |
Grado:

This experience was horrible and I will never recommend uhaul to anyone. If you want the entire experience explained you are free to call me

STEVE C. | Overall Experience |
Grado:

facility was clean and access was convenient.

JEFF O. | Overall Experience |
Grado:

Excellent storage facility, only complaint was that rents had risen too high.

RASHID O. | Overall Experience |
Grado:

Excellent service, great customer service and over all everything was perfect and excellent. Thanks

Mark v. | Overall Experience |
Grado:

We really recommend this storage facility. They are the best.

Damodara D. | Overall Experience |
Grado:

Good

patrick e. | Overall Experience |
Grado:

Thank you

Klaus S. | Overall Experience |
Grado:

Have had many storage units here over the past 15+ years. Always well maintained and convenient.

CORIE F. | Overall Experience |
Grado:

They never answer their phones, they intentionally roll over calls to the national support center.

No reviews have been submitted for this location.

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