Comentarios del cliente para U-Haul Moving & Storage of Chantilly

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Chantilly

Grado total:

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Jeffrey W. en

Grado:

Gabrielle is awesome. Very professional and great customer skills.

Larissa I. en

Grado:

El cliente no dejó un comentario.

Tommy K. en

Grado:

U haul was not the problem. The movers never showed up. I am disabled and had to help pack the truck.

Gary B. en

Grado:

Large Uhaul center. Staff were fast and check out process was very efficient.

Sanjay M. en

Grado:

I had until 2:00 p.m to return the truck however, I dropped it the night before and before I had a chance to go online and check it in, they had already checked me in and charged me $20 convenience fee. Very disappointing as I could not find a check-in on their web site, I was told that it's only available via the online mobile app.

Wahaj M. en

Grado:

I was charged extra for equipment that I did not use, I have had a very difficult time reaching the store when finding someone to speak too

David C. en

Grado:

El cliente no dejó un comentario.

David C. en

Grado:

El cliente no dejó un comentario.

Isaias Z. en

Grado:

El cliente no dejó un comentario.

George W. en

Grado:

Staff was friendly and helpful. However, the first truck they gave me smelled like smoke. The second truck tire light was on so the employee (very helpful) that pulled this vehicle up had to check all tires and put air in them. This vehicle was also missing a hubcap. So I wouldn’t say that this location maintains their equipment well at all.

Pinaki B. en

Grado:

El cliente no dejó un comentario.

Bronze B. en

Grado:

El cliente no dejó un comentario.

Maria H. en

Grado:

El cliente no dejó un comentario.

Vincent M. en

Grado:

Nothing.

Robert C. en

Grado:

El cliente no dejó un comentario.

Salyan S. en

Grado:

El cliente no dejó un comentario.

Ahmed R. en

Grado:

El cliente no dejó un comentario.

Roy H. en

Grado:

El cliente no dejó un comentario.

Paul L. en

Grado:

A mechanic named Jason said to me “suck my dick” multiple times after I complained about poor customer service from another employee. This employee was threatening, disrespectful and vulgar. He appeared to be under the influence on drugs. After speaking to the General Manager Walter Jones, Mr Jones is an incompetent leader and will side with Jason. He admitted that Jason just had surgery, and I implied that people who have surgery are frequently administered drugs. He is dismissive of most of everything I told him what happened. The fact that he admitted that Jason has surgery, and based on his appalling behavior I observed. He was certainly on drugs and acted out very irrational while on duty and in uhaul uniform. I don’t accept at all how this has been handled, especially by the Manager Walter Jones. He is a clearly incompetent leader and doesn’t understand customer service and respect. I am very disgusted by entire experience and have never been treated like this my entire life by an employee in uniform and on duty. I am looking for some follow up from your company from senior leadership. I might need to address this on social media if necessary. I am telling the truth here..being completely honest...Telling me to “suck my dick” is absolutely unacceptable by any means whether or not under the influence of drugs and/or alcohol. Sincerely, Paul Litvin Loyal uhaul customer.

Brandy L. en

Grado:

U-Haul moving and storage of Chantilly Is and will be my go to U-Haul location. The staff, facility, and equipment are great.

Robert H. en

Grado:

U-haul employee's utilized personal cell phones to upload my driver's license photograph. Highly concerned due to company not protecting privacy rights/ identity theft information if bailee or agent misuses. Provide mechanism for scanning or capture driver license information owned by U-haul, and maintains security protocols.

Richard F. en

Grado:

Parking area for customers' vehicles (daily rentals)

Victor M. en

Grado:

The staff was courteous, professional, and thorough.

Eric L. en

Grado:

Great customer service from nice people.

Jon S. en

Grado:

El cliente no dejó un comentario.

Michelle O. en

Grado:

El cliente no dejó un comentario.

Darin S. en

Grado:

staff were more interested in chatting to each other than providing customer service. also, it was reserved and paid for one location and when i got to the store they said it was no at another location. i had to fight traffic another 45 mins and it would have been better if someone called and let me know in advance location had changed. very frustrating and wasted time.

Harry M. en

Grado:

El cliente no dejó un comentario.

Ashish S. en

Grado:

Driver seat was hard to slide. It will be difficult for short drivers.

Cameron O. en

Grado:

El cliente no dejó un comentario.

David R. en

Grado:

Staff was extremely friendly on the phone and in person, prompt courteous service, very clear communication, free of any problems. Excellent.

Brendan R. en

Grado:

Angela was great! This is a great location overall. Good equipment availability, easy access, great staff.

Rashida B. en

Grado:

The customer service I received was amazing. The manager who helped me with my order was extremely helpful.

Pinaki B. en

Grado:

The folks at this location are awesome!!

John D. en

Grado:

El cliente no dejó un comentario.

Beatriz C. en

Grado:

All looks great !,

James D. en

Grado:

El cliente no dejó un comentario.

Joseph A. en

Grado:

El cliente no dejó un comentario.

Jeffrey E. en

Grado:

Need more front counter employees. although polite, Only 1 present which delayed getting equipment by 30 minutes

Mallory M. en

Grado:

El cliente no dejó un comentario.

william o. en

Grado:

Great staff, great service. 100% recommend

Lam P. en

Grado:

I will recommences to my friends and family In town about the U-Haul storage.

Felix P. en

Grado:

My wife had to call every month to let you know that we had a free month. We received calls letting us know we were past due on our bill. Very frustrating! Rude staff when my wife called.

Joan R. en

Grado:

all good!

Krista P. en

Grado:

everything was great

James M. en

Grado:

It fit my needs and the staff was always available, helpful, and professional.

Christopher J F. en

Grado:

Every staff member was World Class! I had just moved from Texas and this was a fantastic and easy experience. Well ran location, great team, clean facility, excellent tools (carts). Two thumbs way up!

darius r. en

Grado:

Manager/Craig is phenomenal. Gives every customer 1st class service when they come in his store. Need more guys and gals like him

ROBERT B. en

Grado:

These were the nicest people and the best storage renting experience I have ever had and I have had many. Best overall business experience with any company in a long time.

Thomas F. en

Grado:

Excellent customer service!

Pura S. en

Grado:

Excellent facility and staff.

Charles P. en

Grado:

My trip with u-haul was great everyone that I came in contact with were great I would rent from them any time I go to move . I thank them for all there help with my move Charles Porter

Thomas F. en

Grado:

Excellent customer service and support by the entire team here in Chantilly!

obaidullah r. en

Grado:

All the service was great or I can say excellent, all the employees are great especially mr:Greg Russell and mr:Ryan very hardworking people and very helpful and great customer service.

Susan M. en

Grado:

good

Amanda M. en

Grado:

Friendly and fast service

Thomas S. en

Grado:

None

Stephen S. en

Grado:

Storage was great. Had good locations of units, easy accessibility whenever I needed and place was kept clean.

Zum T. en

Grado:

Only reason for one star off was because the wait time

yasas j. en

Grado:

Everyone there was very kind, and very professional.

Stephen S. en

Grado:

Ryan was exceptional

Earl C. en

Grado:

Outstanding customer service. Great attention to detail. Friendly and knowledgeable staff. Craig Russell is outstanding Manager.

MIguel R. en

Grado:

This was by far the quickest and easiest rental we've ever experienced. Craig Russell was awesome. Him and his team worked so quickly and were very informative and very kind. thanks.

Jerome S. en

Grado:

Nice

Ronnell C. en

Grado:

I never leave ratings on surveys, so consider this an honor. This particular facility and staff is beyond awesome. The facility is clean beyond belief. The staff is super friendly and helpful.

Jose V. en

Grado:

This is the best U-Haul around.. the employees always go above and beyond. I have used them for storage and at least a dozen truck/trailer rentals. Simply outstanding!

bakhcha h. en

Grado:

It was perfect.

Rhonda M. en

Grado:

None

DIANE W. en

Grado:

The gentleman that helped me was knowledgeable, friendly and professional. Good customer service is hard to find these days and this guy exhibited in spades!!!!

Stephen S. en

Grado:

Great customer service!

TERRY R. en

Grado:

Brian and Kendall(?) the owners were above and beyond friendly and helpful!!! Their employees are just as nice...they obviously foster good customer care!!!!

Alma G. en

Grado:

THE MOVE IN DATE WAS NOT 5/7 IT WAS 5/8 PLEASE MAKE CORRECTION

Shawn C. en

Grado:

Excellent. Very professional clean and friendly

obaidullah r. en

Grado:

Great service. Thanks

Cesar Y. en

Grado:

Great experience, and very satisfied. Customer service was beyond excellent, and super helpful. Definitely will only ever do business with u-haul, and them. Staff was very friendly and super helpful.

VICTOR C. en

Grado:

it would be nice to have access until 9pm or 10pm on weekdays Prices a little too high. Friendly and knowledgeable staff.

obaidullah r. en

Grado:

Best customer service and excellent people god may bless all. Thanks

Michelle Lynette H. en

Grado:

In the summertime,the units were too hot and made moving in tedious and unnecessarily stressful. In the winter, it was near freezing.

Karen O. en

Grado:

Great service - the staff were excellent!

MARTHA M. en

Grado:

The staff at the Chantilly U-Haul are amazing and so kind! Craig runs a super team who took excellent care of me this year. Special thanks to assistant manager Ryan, as well as Michael and Victoria!

NGA N. en

Grado:

Staffs were very friendly and helpful.

James M. en

Grado:

Ryan and Michael both provided excellent customer service to me on back to back days. They were very informative and provided me with the best options for my moving and storage needs.

ADEDOYIN A. en

Grado:

This is an amazing U-Haul location. Their manager, Craig was so nice and accommodating. He did absolutely everything to make sure I received a wonderful service with my storage and truck rental

Aaron M. en

Grado:

Excellent Fast Service and Ryan has always helped me with excellence and quality customer service!! I come to this location mostly because Ryan has always treated us very well! He needs a Promotion!

Hendrina N. en

Grado:

Very good service. Good location.

Wendy R. en

Grado:

Such a terrible experience. I reached out to the manager to try to rectify it, and no response.

KENNETH C. en

Grado:

The staff down to the cleaning ladies were very courteous and attentive to my interests and concerns. Great Job!!!

RONALD T. en

Grado:

Worst service

Naresh P. en

Grado:

Good service

maryjane v. en

Grado:

Great service

Joseph S. en

Grado:

The staff always takes good care of me.

Laura W. en

Grado:

Staff was very friendly and helpful!

michelle c. en

Grado:

Great service!

Brendan S. en

Grado:

Excellent Facility and Staff. I wish the U Haul Storage Prices were a little bit lower.

LAURA G. en

Grado:

Easy to find and friendly staff.

Tiffany C. en

Grado:

I really enjoyed my experience at UHAUL.

CATHERINE C. en

Grado:

This experience was horrible and I will never recommend uhaul to anyone. If you want the entire experience explained you are free to call me

STEVE C. en

Grado:

facility was clean and access was convenient.

JEFF O. en

Grado:

Excellent storage facility, only complaint was that rents had risen too high.

RASHID O. en

Grado:

Excellent service, great customer service and over all everything was perfect and excellent. Thanks

Mark v. en

Grado:

We really recommend this storage facility. They are the best.

Damodara D. en

Grado:

Good

patrick e. en

Grado:

Thank you

Klaus S. en

Grado:

Have had many storage units here over the past 15+ years. Always well maintained and convenient.

CORIE F. en

Grado:

They never answer their phones, they intentionally roll over calls to the national support center.