I also left a 5 star Google review. The only problem I had was with the cleaning man towards the end of my rental. One day he told me “You can’t take it with you” meaning that I couldn’t take my belongings with me to the afterlife. That bothered me. But what was worse was him telling me that I wasn’t going to fit my load into my vehicle which I did. Moving is a lot of work and I did not need the discouragement. The custodian needs to learn boundaries. Everything else was great regarding my rental. He made me so uncomfortable that I didn’t want to go back for fear that I’d have to listen to him. The other issue is that he plays his music on his cart extremely loud which interrupted my thought process and problem solving skills as I was moving.
Allison R. | Overall ExperienceSelf Storage Units in Manassas, VA, 20110
U-Haul Moving & Storage of Manassas
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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Storage Customer Reviews
- 4.5 Average Customer Rating
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My only complaint deals with lack of follow up from management regarding a late fee issue due to my debit card having to be replaced for fraudulent activity. I left 4 messages with only one return call which I missed. It's as if the manager felt she returned my call and that is all she had to do. I choice I would recommend U-Haul because as a whole my experience and ease of use was great but I would always have to add the caveat that management is not very responsive.
Lizzie H. | Overall ExperienceThe staff was great. Very customer friendly. The facility was always very clean.
karen r. | Overall ExperienceThis facility is clean and well maintained! The staff is very helpful and nice! Would 100% recommend and use again!
Cassandra N. | Overall ExperienceAwesome customer services... better then what I expected
raymond b. | First ImpressionsThank you
JON C C. | Overall ExperienceStaff are rude. This location does not follow reservations a will tell you anything just to get your money. Will never use U-Haul services again bc of this location.
Victoria S. | Overall ExperienceI've always had a good experience with u-haul.
Kristina m. | Overall ExperienceVery clean and accessible!
CAROLEALTAGRACIA W. | First ImpressionsAmazing people & customer service was Perfect
idella h. | Overall Experience