Customer Reviews for U-Haul Moving & Storage of Manassas

5,294 comentarios

10480 Dumfries Rd   Manassas, VA 20110
(@ Fairgrounds)

(703) 369-4619

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(703) 369-4619

10480 Dumfries Rd
Manassas, VA 20110
(@ Fairgrounds)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

DONALDWARREN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
4.0

The employee who hitched me up provided great service

AARONLYMAN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harrison H. 
Clasificación:
5.0

easy reservation process online. great customer service at the store.

STEVENG C. 
Clasificación:
5.0

Everything was great. All uhaul representatives were pleasant and easy to deal with.

LAURA M. 
Clasificación:
5.0

Everything was efficient. Check in was quick. Vehicle was ready. Return was easy. Five stars.

Dellas B. 
Clasificación:
5.0

Excellent customer service!!!!

ANTHONYWILLIAM N. 
Clasificación:
5.0

Ninguno

KENNETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELLLAWRENCE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICKY S. 
Clasificación:
5.0

Great staff

David C. 
Clasificación:
5.0

The staff is very attentive and eager to please.

Jeffrey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD H. 
Clasificación:
5.0

Great staff and supper efficient. Nice to deal with.

David B. 
Clasificación:
5.0

Nothing, Joshua was very helpful and went out of his way to help us and answer all of our questions.

COLINXAVIER O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

preston h.  |  Overall Experience 
Clasificación:
4.0

Surprised by the total cost.

LARRYMARTIN P. 
Clasificación:
5.0

The guys were great and quick.

SCOTTIELEE M. 
Clasificación:
5.0

Workers are professional and do a great job!

DENNISE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
5.0

You were great in every way. Very accommodating. Thank you.

Victoria S. 
Clasificación:
5.0

The young man's name was Mason whom I came into contact with to get a storage unit.The process was systematic from start to finish with him. He was quick, efficient, informative, and courteous. An absolute professional !!

shane C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia T. 
Clasificación:
5.0

Great and Friendly staff. Whenever i book rental here it's always available. I would definitely recommend this place.

LUQMAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYANLAYUG B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine G. 
Clasificación:
5.0

I think the charge per mile should be lowered from .69 to .25. However Customer service is just awesome. Kelsey was very friendly, courteous, and knowledgeable. Keep up the good work U- haul.ðŸ'ðŸ¤

SERGIORENE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

OTY M.  |  Overall Experience 
Clasificación:
5.0

I was very please with service I receive. The worker that service me was very professional and courteous it was very refreshing to see that type care

MARVIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

william S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL A. 
Clasificación:
3.0

Roadside assistance needs to be a 24/7 phone number not a website

SEANMICHAEL P. 
Clasificación:
5.0

Outstanding employees! Very helpful and friendly. They are doing a great job for U Haul.

fred S. 
Clasificación:
5.0

Very friendly and excellent service from all Thank you and Merry Christmas

WILLIAM B. 
Clasificación:
5.0

Everything was great.

Lee S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gustavo S. 
Clasificación:
3.0

Truck smelled of something, wasn't as clean as it should've been. Brakes were very good but the steering was a bit all over the place. Very disappointed with Uhaul changing the location for pickup to one that was over 20 miles from my original pickup location. With gas being over $3.50/gallon and these trucks getting about 10 miles to the gallon, this was an undue financial burden on the customer. Uhaul really needs to invest in more fuel efficient vehicles.

DEREK V. 
Clasificación:
5.0

They were great.

Donald D. 
Clasificación:
5.0

Josh was very professional, a dedicated worker!

MICHAELC R. 
Clasificación:
5.0

Josh and team were very helpful and cool! He helped attach the trailer and gave me tips on how to survive my first trailer tow! Thanks 🙏🏽

DANIEL N. 
Clasificación:
5.0

Set appointment for mobile app pickup hoping that I wouldn't have to wait in line. The app was not working after multiple attempts (would freeze/hang at different prompts without telling the user what went wrong). After wasting time with the app, I ended up going inside the store. Staff was all very friendly and helpful. Having extra staff on during a Saturday was a smart move. Was much faster and better than dealing with U-Haul's terrible excuse for a mobile app.

GABRIELLEVANDER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian A. 
Clasificación:
5.0

Great customer service.

ISABELLEMARIE L. 
Clasificación:
5.0

Excelente

HADI R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNINDONG C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

Customer service was excellent. They made the process easy. I was really pleased with the service.

Isabelle L. 
Clasificación:
5.0

The trailer was older and the floor was bowed over the axle the sides boarders would not allow for tie downs as they were coming away from the wall of the trailer or were not boards that could put the strap around. Very displease with the trailer inside. It is not the quality I'm used to from uhaul on prior experiences.

DENEENMARIE R. 
Clasificación:
5.0

I can't think of anything, your employees were great and service was great also !!!!!!!

KEVINMICHAEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDMONTELL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY P. 
Clasificación:
5.0

Great customer service both at time of pick up and return

Nelson C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARISAELIZABETH M. 
Clasificación:
5.0

A second flawless experience at this location. Well done.

DANIELROBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINEHOLLIST B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC E. 
Clasificación:
5.0

Great location, friendly staff, and super-clean vehicle. You guys are firing on all cylinders.

DANIELROBERT F. 
Clasificación:
1.0

costumer service no so friendly

EDENILSON H. 
Clasificación:
5.0

friendly and helpful staff.

JONOTHANTHOMAS A. 
Clasificación:
5.0

One of the tail lights on the rented trailer was not functioning.

JOHNMICHAEL N. 
Clasificación:
5.0

The guys at this Dumfries rd location always do a great job

SAID W. 
Clasificación:
5.0

Didn't know I was gonna be charged for extra miles. 52 extra miles $22.80 Mileage limitation not communicated.

Michael D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACK G. 
Clasificación:
5.0

They were so friendly and helpful, I did everything fast and easy. The price was fair. Thanks

KARINAEMILIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
5.0

Great service! Pick up and drop off was easy and efficient!

KARENHENNESSEY O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Evangela W.  |  Overall Experience 
Clasificación:
5.0

Staff is always helpful and prompt. Always easy to get in and out quickly. Improve: Give the option to remove the stowed blankets and dolly. They take up usable wall and strap locations.

Daniel W. 
Clasificación:
2.0

The women representatives in the store are very un-friendly, the speak to me as though they don't won't to be bothered, they advise me of information that is common sense and fails to provide important details.

EVANGELA ROMAINE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALDWAYNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter L. 
Clasificación:
5.0

Everything about the process went well and the people and equipment were excellent.

MATTHEWDAVID C. 
Clasificación:
5.0

The two reps working at this location were very friendly and helpful. ¡Gracias!

Thierry D. 
Clasificación:
4.0

The trailer was mostly clean, but there was some dirt on the bottom of the trailer. We were moving furniture, so we washed out the trailer before loading our couch.

GEORGE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN G. 
Clasificación:
4.0

The van was great but the on-line turn-in did not work. Scheduled to drop off the van 7:30 Sunday morning only to find the office didn't open until 9:00 so we tried the on-line process. After 15 minutes of myself and my daughter each fighting with the on-line system a nice lady arrived to begin work and we asked her for help returning the van. She said no problem and took care of it all for us. She made all the difference in our experience!

JAMESWILLIAM E. 
Clasificación:
3.0

The truck was smoking from the hood and tire area and I was charged for 3 gallons of gas although the truck was returned with the same amount of gas at pickup.

WILEYQUENTIN M. 
Clasificación:
5.0

Offer some blankets for free...

MICHAELALBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELLMARTIN J. 
Clasificación:
5.0

The representative (Joshua) who assisted me went above and beyond to ensure that I was taken care of. He stayed past the end of his shift to help me and called locations to find furniture pads I needed for my move. Every representative I interacted with at this location was competent, helpful, and accommodating.

MICHAELJOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENIAXIOMARA F. 
Clasificación:
5.0

Mason was fabulous!! Made my rental experience a positive one!!

Lisa P. 
Clasificación:
5.0

The gentleman who checked us in when picking up the truck was wonderful. He had a big smile and made us feel appreciated. I didn't get his name but he was a young black man with a big smile.

George B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
1.0

Train the staff better ..

Melena R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
3.0

Didn't know where to leave keys…no drop off box.

Valerie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALDINE T. 
Clasificación:
3.0

I was charged for an extra day, despite returning the truck in on time. Still awaiting a resolution. I was also charged for damage to the truck but not informed WHAT was damaged. If there was damage, I understand that I'm responsible. But I have before and after photos and can note absolutely nothing, so I'm curious.

Joesph P. 
Clasificación:
5.0

The Dumfries Group has always been great. I have used this location for several times. My only complaint is that the U-Haul app when dropping off the truck indicates it was at high volume and could not process my return after all the completed info given. Then when I tried to call CSR it was a 45 minute wait for the next operator. After all that, it finally went through.

CANDACELYNNE J. 
Clasificación:
1.0

Gas we not correct - truck was dirty at pick up

REBECCAROSE R. 
Clasificación:
5.0

Lots of room to maneuver and load/unload trailer. Staff was very professional and nice. Will definitely come back to this location every time!

ERICNADUA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYANLAYUG B. 
Clasificación:
5.0

Staff is warm and friendly.

WILLIAMDAMON S. 
Clasificación:
5.0

Nothing! Real customer service!

JORDANCHARLES C. 
Clasificación:
5.0

Great would go back again Kelsey is the best she is the greatest manager I've ever seen in a business she will work with you she will help you out the best she can!!!

Thomas C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CORNEALIOUSPALME R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYRUSCHRISTOPHER C. 
Clasificación:
5.0

Personnel were very knowledgeable and friendly. Absolutely no issues with the pick up. Didn't see anything to be improved upon. Gracias.

JOHN NICHOLAS V. 
Clasificación:
3.0

El cliente no dejó un comentario.

LARRY J. 
Clasificación:
5.0

Well run, efficient, and clean! Couldn't ask for a better facility!

KATHRYN SCOFIELD L.  |  Overall Experience 
Clasificación:
5.0

I have had my unit for 3 years and I have never had any issues with my access or anything else. Great experience

Mickel C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAE-SEOK C.  |  First Impressions 
Clasificación:
5.0

Pleasant staff.

Larry P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSAPHP V.  |  First Impressions 
Clasificación:
5.0

Not only did they handle everything for me, but they even cut my lock with bolt cutters when I lost my key. Thank you very much!

Robert C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed B.  |  First Impressions 
Clasificación:
5.0

Storage unit is spacious and clean. Security is excellent and the elevator is most convenient.

Corey P.  |  First Impressions 
Clasificación:
5.0

Outside of my own mistakes, U-Haul was very useful and patient with me due to purchasing a unit way too small

danitra L.  |  Online Move In 
Clasificación:
4.0

On issue is that when the rental payment did not come out of my account someone should have called and confirmed the account. Because the card expired no one called and I was billed extra money. That makes a difference when this was paid on time for the last several years.

Helen S.  |  First Impressions 
Clasificación:
5.0

The young man who helped me couldn't have been better.

Kevin N.  |  First Impressions 
Clasificación:
5.0

Savanna was extremely helpful, polite and professional. Promote now.

Curtis H.  |  First Impressions 
Clasificación:
5.0

Very knowledgeable in person staff. The call forwarding portion to other area offsite, was rocky. The information given in general, be it web info or call-center, was spotty and often incorrect. However when in contact with the actual ground crew at pick up and drop off that went away. The employees at the call center were nice enough, however on more than one occasion, gave me incorrect info regarding pick up time and hours of operation. Gracias.

john s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

levi s.  |  First Impressions 
Clasificación:
5.0

Seamless convenience using U-Box and UHaul Storage. Well done, UHaul!

JOHN D.  |  First Impressions 
Clasificación:
5.0

Staff is very helpful.

Margaret S.  |  First Impressions 
Clasificación:
5.0

Great service. Great experience.

Jose B.  |  First Impressions 
Clasificación:
5.0

It is the best U-Haul facility I have ever used!! And this is our 4th time!!

William L.  |  First Impressions 
Clasificación:
5.0

Excellent service, knowledgeable staff and a clean facility!

David K.  |  First Impressions 
Clasificación:
4.0

The employees there were very friendly and helpful.

James G.  |  First Impressions 
Clasificación:
5.0

Bradley was very informative and helpful.

Cheryl R.  |  First Impressions 
Clasificación:
5.0

The staff at this location is beyond belief !! Such wonderful customer service and helpful. They made us feel like we were their only customer !! Loved dealing with them. Would highly recommend.

Jean W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba