The staff were fantastic!!!! They made everything easy. We had a different location to return the truck & trailer and they were able to change it to their facility to make our experience amazing.
DEBORAH G | Online Move InSelf Storage Units in Sterling, VA, 20166
U-Haul Moving & Storage en Sterling
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Thank you to secure my well during this period
doh c | Overall ExperiencePlease stop charging my credit card for a unit I no longer rent and please return my payment that was wrongfully charged AFTER I moved out thank you.
rainetta s | Overall ExperienceMuy buen lugar personas amigables y ayudan bastante
HILARY M | Overall ExperienceAnswesome team work
Ishola A | First ImpressionsVery good experiences with having a stoarge in this location
AHMED A | First ImpressionsOn the positive side. Staff was very helpful and available when needed. Staff hours are great to address situations when they came up. Area seemed clean and no pests were found . Hours to access the unit and space to maneuver were adequate. On the negative site. Security, got concerned once when I went to access my storage and found another storage unit with lock forced open and cut. I immediate informed the staff. The following day I checked my storage unit and still found the other unit lock cut on the floor (don’t know the outcome after that). The access door to multiple storage units seemed stubborn and it took long time to get addressed (Maintain) Contacted store manager thru phone call then text he never got back to me. To fix and issue about actual unit date of acquirement. Other employees were nevertheless helpful to there extent. Lighting of area can be improved. Units are not lit so users need external light at night.
Mike G | Overall ExperienceWe had mice poop in 5+ boxes from our unite and found a couple mice in one of the boxes. We didn’t have any food in there either. Definitely a nice problem going on there as I noticed bait stations around the building. We used this location as we got a free month of storage, but wish I went somewhere else. I see why it’s free now
Samuel U | Overall ExperienceI asked to speak with corporate after I moved out early and wanted a refund. They not did not assist but were rude. Lot has been vacant for 16 days. Never recommend UHual to anyone again.
Brian W | Overall ExperienceI hope you will be as i expecting
ZOU-SHAAN A | First ImpressionsI truly appreciate your customer service (
ISHMAIL K | Overall ExperienceStaff did not properly close my account when I informed them that I no longer needing the unit. I was subsequently charged a an extra month of rental fees, to which I am still waiting for reimbursement.
mUBARIK M | Overall ExperienceMoney was taken from my account on Thursday, January 4, 2024 because the person working on Saturday, December 30th neglected to close out my account. That was an inconvenience for me and I definitely did not appreciate it! I’ve never issues with that particular U-haul over the years, that’s why I’ve continued to use that one. Now, I don’t think I’ll ever use that u-haul place again.
Tiffany B | Overall ExperienceThanks very professional staff
Mohammad S | Overall ExperienceMy storage unit was covered in rat droppings, had to throw most of mine and my kids stuff away. Our furniture RUINED! People who work there are horrible and rude! Never in a million years go back!
David W | Overall Experience