Comentarios del cliente para U-Haul Moving & Storage of Sterling

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Sterling

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jeffrey B. en

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El cliente no dejó un comentario.

Kader B. en

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El cliente no dejó un comentario.

James K. en

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El cliente no dejó un comentario.

Albert H. en

Grado:

Very good customer Service. The young men and women who work provide your service are excellent. It takes time to do transactions for the service you provide. and they always do it well. Thank you Mr Albert Hazard

Orlando M. en

Grado:

Everything was good

John C. en

Grado:

Very quick, efficient, and professional.

Jubril B. en

Grado:

El cliente no dejó un comentario.

Thomas J. en

Grado:

El cliente no dejó un comentario.

Harry B. en

Grado:

I've used them 3 times now. Always polite, friendly and professional. I've checked out both in store and using the app. Always very fast. Never had an issue with anything. I would highly recommend them.

Delroy R. en

Grado:

El cliente no dejó un comentario.

William G. en

Grado:

Great service, and convenient to Reston and Great Falls. I have used their rental services several times in the last two years and their trucks and customer service are excellent.

kristi C. en

Grado:

El cliente no dejó un comentario.

EUGEN G. en

Grado:

El cliente no dejó un comentario.

James M. en

Grado:

The two gentlemen working the front counter were friendly and attentive, fast service, easy in and out. Definitely recommended.

Stephen G. en

Grado:

The manager supervisor lady (Wanda) was fabulous. Professional and went well beyond the extra mile. RIght down to drawing me a map of the best way to get to and in and out of the other UHAUL place to refuel my RV with propane.

Rory S. en

Grado:

El cliente no dejó un comentario.

Stephanie W. en

Grado:

El cliente no dejó un comentario.

Hasanuz Z. en

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El cliente no dejó un comentario.

Laurence P. en

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El cliente no dejó un comentario.

Jeffrey C. en

Grado:

El cliente no dejó un comentario.

Michelle L. en

Grado:

The online check in took longer than if I had walked in at this location. I don't think I'll use the online feature on the next rental.

Syed S. en

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El cliente no dejó un comentario.

Rolando L. en

Grado:

Everything is great!

Diem-Thuy N. en

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El cliente no dejó un comentario.

Shahab K. en

Grado:

After I return truck to the guy he did behave Completely impoliteness

JIm M. en

Grado:

El cliente no dejó un comentario.

Mark B. en

Grado:

The recent rental experience was excellent. The people helping me were great and I would highly recommend this store to friends and family. I would like to thank the uhaul team for making my rental so easy. Thanks again Mark Barrett

muhammad R. en

Grado:

I been waiting for rodside assestans for 6 hours I paid for thousand extra hours I am not been told about y the covering the trip for 5$ extra???? That’s y I paid for rodside assets and axtra hours

Oveis M. en

Grado:

El cliente no dejó un comentario.

Charles T. en

Grado:

El cliente no dejó un comentario.

James K. en

Grado:

Milage charge of .99 cents per mile is too high. Not a great value.

Hem R. en

Grado:

Overall Good. Staffs are friendly and helpful .

Taylor B. en

Grado:

I don’t understand why the customer service is so bad. Every time I go in there, everyone is in the worst mood ever. A smile goes a LONG way. I am paying a lot of money to be there, so be nice!!!

Kathryn R. en

Grado:

A genuinely pleasant experience all around, from reserving the truck on-line to the helpful staff and super condition of the truck. We would absolutely use U-Haul's services again!

fazli C. en

Grado:

El cliente no dejó un comentario.

Moiz A. en

Grado:

Wait times using the app need to improve

William S. en

Grado:

In and out a little bit, faster. Parking for cust car better.. Poss. Del truck to my location 1.5 miles away. & pick up when cust. Is done

hopeyn a. en

Grado:

My name is HOPELYN! You left the letter y out of my name. Thank you for your extraordinary service!! God bless you all.

Hans O. en

Grado:

Friendly and professional service made picking up and returning a breeze.

Mark P. en

Grado:

El cliente no dejó un comentario.

Miguel P. en

Grado:

I think if you guys really honest to make any improvements this will help to persuade you for that decision. The system and software technology is very archaic, the employees have to use their own Mobile phones To finish up the rental on the field. Also the mobile app for customers freezes and is not friendly. In my case I will love to see an option to extend the rental time without calling the office. And this is something you can do to improve for the next customer. If you like to hear more ideas and improvements from a regular customer let me know. Thank you, Miguel Penagos 571-332-2523

Uve S. en

Grado:

Horrible experience. Was not provided sufficient instruction upon pickup, and gauged for fuel on return. Wanda Richardson was rep on duty when returning vehicle and she could not have been more condescending and indifferent. Will actively discourage doing business with UHaul.

OMAR A. en

Grado:

El cliente no dejó un comentario.

Hem R. en

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El cliente no dejó un comentario.

Massoud B. en

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El cliente no dejó un comentario.

Harry B. en

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El cliente no dejó un comentario.

Sana G. en

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El cliente no dejó un comentario.

Eric F. en

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Excellent service!

Anthony S. en

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El cliente no dejó un comentario.

Susan J. en

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El cliente no dejó un comentario.

xavier J. en

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El cliente no dejó un comentario.

Edwuin V. en

Grado:

Someone make the mistake with the information in the computer or the odometer from the truck I used isn’t working right, because I drove only 130 miles and I paid for almost 400 miles, that’s no fair/////

Joseph M. en

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El cliente no dejó un comentario.

Daniel M. en

Grado:

Customer service was great.

Elizabeth B. en

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El cliente no dejó un comentario.

Nelson D. en

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El cliente no dejó un comentario.

Francisca Z. en

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Great and friendly services

richard N. en

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El cliente no dejó un comentario.

suzanne K. en

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El cliente no dejó un comentario.

Burhanettin C. en

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El cliente no dejó un comentario.

Christine B. en

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El cliente no dejó un comentario.

Joseph M. en

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El cliente no dejó un comentario.

John K. en

Grado:

Very Nice and professional folks.

Mohamed F. en

Grado:

very expensive

Melvin Z. en

Grado:

El cliente no dejó un comentario.

Martin E. en

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El cliente no dejó un comentario.

John N. en

Grado:

Great use of smartphone technology for check-in, mileage, truck condition, etc. Facility, equipment, and people we dealt with were all excellent.

Fernando M. en

Grado:

El cliente no dejó un comentario.

Christopher A. en

Grado:

El cliente no dejó un comentario.

Hem R. en

Grado:

No Comments....ok

Rashard A. en

Grado:

Please fix the computer system because it impacts customer satisfaction. Slow and non working equipment impacts the workers significantly. There was extremely outstanding communication with me and I appreciate the excellent customer service. I was not able to get my access card due to chronic Technology access card.

Andrei R. en

Grado:

Nice and very accommodating

Martin E. en

Grado:

El cliente no dejó un comentario.

Yuvaraj C. en

Grado:

App suggested can number vans aren't available in the lot. Had to walk around a lot to find the van number

William M. en

Grado:

El cliente no dejó un comentario.

WILLIAM M. en

Grado:

Very friendly and helpful as always

paula s. en

Grado:

Each person I worked with to obtain my equipment and storage displayed outstanding, professionalism , in spite of the lack of faulty computers that did not perform operations in timely manner.

Antonio W. en

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El cliente no dejó un comentario.

Orlando S. en

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El cliente no dejó un comentario.

ming X. en

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El cliente no dejó un comentario.

Thomas D. en

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El cliente no dejó un comentario.

Sohrab Y. en

Grado:

Good people work out there.

Michael P. en

Grado:

Even though I preregistered, the attendant struggled with the check in process...

Edgar M. en

Grado:

Wanda was exceptional super nice when the pick up time to the drop off time she did a great job ,you can ask any questions and she answers with respect, thank you Wanda .

Alexa L. en

Grado:

El cliente no dejó un comentario.

Gregory P. en

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El cliente no dejó un comentario.

Matthew B. en

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El cliente no dejó un comentario.

J Keith S. en

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El cliente no dejó un comentario.

Kaitlin C. en

Grado:

Super helpful and easy drop-off. Someone immediately helped me and my truck was returned within ten minutes. This is a location I have used before and would still recommend.

maher A. en

Grado:

El cliente no dejó un comentario.

Oliver S. en

Grado:

Availability of more trucks.

Oscar A. en

Grado:

El cliente no dejó un comentario.

Michelle T. en

Grado:

El cliente no dejó un comentario.

John F. en

Grado:

The manager, Wanda, provided exceptional service and would settle for nothing less than the best when I picked up a truck and trailer to move across the country. Wanda is an asset to U-Haul!!!

Kendra D. en

Grado:

El cliente no dejó un comentario.

Laila R. en

Grado:

El cliente no dejó un comentario.

jeff S. en

Grado:

Great service with a smile, thank you

Thomas K. en

Grado:

El cliente no dejó un comentario.

Edward S. en

Grado:

El cliente no dejó un comentario.

Thomas M. en

Grado:

El cliente no dejó un comentario.

Thomas S. en

Grado:

Staff were very friendly and super helpful... Equipment was ready to go when I arrived.

Geoff G. en

Grado:

Not use the stupid mobile check in. What a massive pain in the ass. Took forever, slow to load pics, website hung up due to connectivity.

Martin E. en

Grado:

El cliente no dejó un comentario.

Mohammad C. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

The only item worth mentioning are the trucks in the access lanes that make it somewhat difficult to come and go.

Farrah C. en

Grado:

Excelent

MARTA G. en

Grado:

Ben and William are awesome

Liz C. en

Grado:

When a customer comes in and request services, customers expect to receive a positive interaction that would guarantee the best possible solution. I was disrespected and humiliated. And overcharged!

Cheronda C. en

Grado:

Ms. Wanda was very helpful and honest about the process while assisting me and my family every step of the way. Moving is complicated endeavor already and she provided a piece of mind. Great job! RCF

Dominique H. en

Grado:

Ms. Richardson is wonderful, very helpful, and also keeps this place in order very well! I WILL use this storage again and recommend to any future people looking for storage. A+++++

William D. en

Grado:

Great service & great facility!

furqan s. en

Grado:

Thanks

Michelle S. en

Grado:

The office staff did not explain that receiving my money back for cancelling my contract would take 5 days.

Roberto F. en

Grado:

Thank you for all support

Michelle L. en

Grado:

The slide on the door was rusty and very hard to open (even though I mentioned it, it was never greased. The employees and owner were extremely pleasant and nice to work with.

mark U. en

Grado:

Needs better pest control. After 6 months, I found a mouse or mice had gone through almost everything, leaving trails of droppings, dyed blue from the pest control trap. There was one dead mouse.

Sadaf S. en

Grado:

Wanda and her team go above and beyond at the Sterling facility. The units were very clean and the service was always friendly and so helpful! We will definitely return here againif we need storage!

benjamin s. en

Grado:

Ms Wanda and her staff were very friendly, helpful, and courteousl. I would definitely recommend this location to family and friends.

LOUIS E C. en

Grado:

Very helpful and understanding staff ...

sirikhane v. en

Grado:

Great service thank you very much Will. He is the best

JULIO L. en

Grado:

I had to use many of Uhaul services recently in the last 2 months, from storage to rentals, I was pleasantly surprised with the associates professionalism and friendliness, and top service.

Christina S. en

Grado:

The manager Wanda was amazing. So calming and helpful!

robert r. en

Grado:

Ms Wanda & her assistant Ben were quite helpful throughout the entire process of moving in & out. They both were polite and knowledgeable & made sure I had all the supplies needed at a reasonable rate

PAT M. en

Grado:

Great customer service!

rose p. en

Grado:

Great customer service. Thanks

Rob C. en

Grado:

The staff was very helpful and polite.

Faruk T. en

Grado:

Wanda was very helpful. Thanks.

Mark P. en

Grado:

The only huge downer is pricing. Your competitor, one-tenth a mile up the street is considerably cheaper. I got the same size unit less than half of what I pay with U-Haul & its atmosphere controled.

ALLISON B. en

Grado:

The Sterling UHaul is Customer Focused. Their I service is amazing. Robert can be a bit edgy and should be reminded how to remain calm and be nice to customers. The rest of the staff is A M A Z I N G

CHArLES T. en

Grado:

Thanks to the wonderful staff !

benjamin s. en

Grado:

Very kind, professional representation of your brand was extended to me. The facility was a bit overcrowded with staging of moving vehicles, but overall the storage unit and lot was meticulousl clean

Mark P. en

Grado:

Wonderful customer service!

Carl A. en

Grado:

Very courteous and helpful with all my needs both at my departing location in Tontitown Maryland and Sterling Virginia. I will not hesitate to use you all anytime in the future.

Rosario T. en

Grado:

We were so please with their service, specially w Ms Wanda Richardson who managed the place. Friendly and professional people! Blessings in Jesus Christ to you all!

benjamin s. en

Grado:

The U-Haul website was difficult to navigate.

cristian a. en

Grado:

Excellent service

Glory M. en

Grado:

The facility is clean and well-maintained. Any concerns are addressed in a prompt manner. Staff is helpful and the manager (Wanda) is very accommodating and understanding of any issues you may have.

Tyler C. en

Grado:

Staff was so extremely helpful!

Douglas G. en

Grado:

I greatly appreciated the free month of storage. It was VERY convenient and probably a good business model since I'm sure a lot of folks keep them past a month.

Bernadette J. en

Grado:

Excellent customer service agents, helpful and respectful. Always there when I needed them. A very good crew at the Ox Rd. Sterling. Va location.

robert w. en

Grado:

Great staffs! Best team ever! Thank you, Thuy-

SHERI C. en

Grado:

Good location and staff

ROUNIA H. en

Grado:

I've been with Uhaul - Sterling for years . I've never had a problem until now, we moved out of our storage unit before the next billing cycle . Made then aware and still got charged.