Customer Reviews for U-Haul Moving & Storage of Sterling

8,443 comentarios

45715 Old Ox Rd   Sterling, VA 20166
(On Rt 606 E Of Rt 28)

(703) 437-3404

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(703) 437-3404

45715 Old Ox Rd
Sterling, VA 20166
(On Rt 606 E Of Rt 28)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

At pickup, Moore was so wonderful helping me with the rental. Our reservation had to be changed a few times as the vehicle was too tall for our apt. building. I had never driven a vehicle of this size before, and had to drive it hundreds of miles on I-95. This is a busy location but Moore kindly explained the process to me. On vehicle return, it was a heavy rainstorm but Luis came right out and met me, and quickly and efficiently checked the vehicle for return. I was so impressed by the quality of the van but more importantly by the staff at this location. ¡Gracias!

Elizabeth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
5.0

I wish there were a turning lane into the facility from the other side of the road, but that isn't your fault.

JAMESPAUL R. 
Clasificación:
1.0

Absolutely horrible customer service at this location. Rude and aggressive manager. Will never use this location again. They tried to sell me items I didn't need and to charge me unfairly for services not required. An internal investigation should be performed.

MARKJOSEPH S. 
Clasificación:
5.0

Very good and fast service thanks a lot

EDYNOTILIO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SRI TEJA B. 
Clasificación:
4.0

Easy drop off Experience

Jason S. 
Clasificación:
4.0

Vehicle only had less than a quarter of a tank of gas. I had to fill it up after only a few miles, very inconvenient. Since I wasn't sure of the MPG I returned the vehicle with much more gas than it had originally.

JOHNWILBORN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

Easy and quick on short notice! Staff was very friendly and accommodating.

NATALIEANN D. 
Clasificación:
5.0

Everything was good.

SCOTT F. 
Clasificación:
5.0

Friendly and professional!

HANSJOACHIM O. 
Clasificación:
5.0

This was a GREAT experience- they run a tight ship..highly recommend - even though there is a U haul it place 3 minutes from my house I chose this location..

LYNDAJO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNWILLIAM S. 
Clasificación:
5.0

No was awesome abs this is the second time I rented from this location.

SHAZIA J. 
Clasificación:
4.0

The entire staff here was VERY helpful providing assisting and addressing customer needs. They were not only helpful to me but the other customers they came in contact with. I really appreciated the way they conduct business.

Tijhuana S. 
Clasificación:
5.0

everyone was so very helpful and friendly

JOSEPHLEROY W. 
Clasificación:
5.0

Keep up the excellent service!

DAVIDALAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAMIOANE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANYLO Y. 
Clasificación:
5.0

Always courteous and helpful I am a regular customer and would recommend them for your rental needs.

JOHNGREGORY P. 
Clasificación:
5.0

I provided a lot of information when reserving the truck online. I would have thought this would have made the pickup quick. This was not the case. I had to provide much of the same info when I arrived. Pickup could be alot faster.

LAWRENCEFRANCIS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CANDIDODANIEL C. 
Clasificación:
3.0

Dropped off truck Saturday at 7:49 PM. The app wouldn't confirm my location. Checked settings on my phone and it was on . Charged me $20 extra dollars. For next day return. BS!

RANDALLKEITH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORANTHONY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GORDONJOSEPH D. 
Clasificación:
5.0

Quick pick up and return.

ROBERTLEE C. 
Clasificación:
5.0

the staff was excellent and very friendly

Victoria T. 
Clasificación:
4.0

Good experience. Full tank of gas. Only issue is it was missing the ramp piece. Everyone was great

TRAVISWILLIAM F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEGLELEKUBAZGI T.  |  First Impressions 
Clasificación:
4.0

Allow pickup at location requested in reservation and not change pickup location to a second and then third location in the 2 days before pickup

Susan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BREANNA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin F. 
Clasificación:
5.0

Better/more clear parking

JUSTIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George S. 
Clasificación:
5.0

Very efficient, I've used this location multiple times no issue. Connor especially helpful when dropping off.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aubrey M. 
Clasificación:
1.0

Yall charged me 62 dollars and gas when I only drove 20 something miles and I brought the truck back with more gas than it had@@

Cornelius M. 
Clasificación:
4.0

Keep it up

TINSAYE K. 
Clasificación:
5.0

Easy to use!

MICHAEL B. 
Clasificación:
5.0

This place is great! The gentlemen working there are all so kind and helpful. The truck rental process was very easy and the equipment clean. We appreciated the beforehand pictures of the mileage and and the condition of the truck. I would absolutely recommend and use U-Haul Moving and Storage of Sterling again.

Joseph S. 
Clasificación:
5.0

Everything went very smoothly, I would use this location again.

Shrery M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDALLAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTENLYNN B. 
Clasificación:
5.0

great customer service

ELKINDARIO A. 
Clasificación:
5.0

Team did a great job and we appreciate the military discount

MATTHEW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seungil K. 
Clasificación:
5.0

El horario de ingreso es limitado y cobran por 25/7 muy malo

Behiran P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SUGATA C. 
Clasificación:
5.0

Make the location to park a car during rental term

MICHAEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALDTHEODORE J. 
Clasificación:
1.0

Really bad customer service whoever is the manager he try to intimidate to reposition the rental truck just because I extend my contact one more day

JOSE L. 
Clasificación:
5.0

very tight parking footprint

THOMASZANE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALARIECHERE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGEDWARD M. 
Clasificación:
5.0

Provide the same service

ADJAMIREILLE N. 
Clasificación:
5.0

You can't fix it. Only the county can with some sidewalks and road improvements. Good, convenient location. Maybe one day Fairfax Connector will actually have bus route that gets close to you, too.

JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMDAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi G.  |  First Impressions 
Clasificación:
5.0

Thank you so much.

ADALUZ C. 
Clasificación:
5.0

Great customer service. I overbooked and caused the guys a headache, and they were very cool about it when I arrived. You guys rock!

SAMUELTRAVIS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt G. 
Clasificación:
5.0

Very Nice people, friendly and helpful

DAVIDPATRICK N. 
Clasificación:
3.0

Someone needs to coach your employees about sexual harassment laws in America. There was a man who - based on his accent - appeared to be from an African Region and he assists with getting the cars. I do not want him to loose his job - but he needs to know he cannot be following female customers outside to their personal cars or in the lot and immediately asking “are you inlove ? Are you celebrated? Are you taken, if not let me know” yes he literally came right out and said that - nothing else. It is aggressive and inappropriate - esp., coming from a complete stranger. He needs to be taught and coached and trained on what being professional with the customers means. I did not think he meant harm... but one never knows. And as a female coming back to an empty lot at night to return the vehicle ... it is intimidating - thinking “what if that man is lurking around - he was very pushy and aggressive about his interest.” So please I don't want to see him loose his job over it- but management really needs to sit him down and have a serious and educational talk with him so he understands that is not OK to do that to customers. It is disrespectful .... women coming in alone to rent a truck does not translate into low hanging fruit for him to go after. It is uncomfortable and not appreciated. Please train him properly. Gracias.

KARENI H. 
Clasificación:
2.0

Unfairly charged me for fuel

NICHOLASMICHAEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA B. 
Clasificación:
5.0

This location is always great. We had some issues with renting this time but none of the issues were this location's fault.

GREGORYAUSTIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hasanain A. 
Clasificación:
3.0

The location was okay, but they weren't too helpful regarding the process. When I hit the link uhaul.com/share, it kept giving me an error. They didn't seem too sure how to handle that issue. In the end it worked out but I just didn't feel too confident in the service.

Mathew V. 
Clasificación:
4.0

El cliente no dejó un comentario.

WASHINGTONJ S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMEDALI T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GANGABHAVANI K. 
Clasificación:
5.0

Best assistance ever thanks to a gentleman that works there by the name of Connor. I rented a one way 5x8 trailer and decided to bring it back to Ox Road at the last minute to save money. I was informed that I could return it instead of the one way after calling the reservation number and the wonderful lady even made a note in the system. I reached out to U-Haul and Connor answered and confirmed my conversation via the note that the lady wrote. Very important that you reach out to the reservation help desk and also have them make a note so that it exists as evidence of such a discussion being held. Anyway, because I did a self check in with photo drop off, the system closed out the order and I got fully charged for a one way drop which is MUCH more expensive. My thoughts were, goodness sakes and good luck getting the overpayment back. No worries as Connor was on top of things. I received the difference in price paid. This goes on my short list of best experiences with a business. Shout to the the total professionalism and sense of urgency that Connor exemplifies and the staff at U-Haul Ox Road, Sterling, Virginia.

Mario M. 
Clasificación:
4.0

There was still garbage left over from the previous driver including ashes that smelled a lot like marijuana.

MARCO C. 
Clasificación:
3.0

Connor is very professional. I have rented two vans this month for college moves. I unfortunately was sent off with a Van that had a slow leak in the front tire, even after pointing out that the warning light was on to an employee (not Connor). I had to fill the tire with air, drive back on almost a flat, then switch out the van. All under a big time crunch. Could have been better.

susan H. 
Clasificación:
5.0

Easy pick up and drop off!

MELISSADEBBIE H. 
Clasificación:
5.0

Staff was courteous and very helpful.

MICHAEL S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

Good customer service

NOHMAN I. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

When picking up via the app, explain that you must turn the dial on the key box to open it and get the key

AARON S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

Nothing, service was awesome and the staff was ver professional

FREDERICKDOUGLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMEDALI T.  |  First Impressions 
Clasificación:
5.0

My only complaint was that my rental location was changed without my permission, so I had to drive further to get my truck. Having said that, the personnel at the location where I got my truck was very good

Paul B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROXANAYAMIL A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLYFITZGERA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREWMCKINLEY S. 
Clasificación:
2.0

I was charged $10 collision damage waiver despite declining it TWICE because the online check-out function did not work TWICE. And I checked the "I do not agree with these charges" box and still was charged the entire amount and no one from Uhaul contacted me.

BRADLEYDOUGLAS S. 
Clasificación:
4.0

The equipment provided to me was in direct violation of national motor vehicle safety standards. Prior to taking possession the required body damage inspection was completed through the provided UHAUL web application. During the use process, I observed 3 of the 4 vehicle tires were significantly wore and not eligible for operation on the roadway. Also, the right rear brake light was non operational and the message of "Oil Change Required" was displayed on the vehicles instrument monitor. During the return process, I informed the site General Manager of the aforementioned safety concerns. As I continued to express my concerns of a vehicle gross negligent for roadway use, he stated; "Nothing happened to you; you are ok, what do you want me to do". Obviously surprised by his reaction, I directed the question back to him as a leadership representative of UHAUL. I was asked by the General Manager if I conducted the vehicle inspection. I replied yes and was further asked if I inspected the tires and break lights at that time. A full safety inspection is not required during the damage inspection process. in the end, I was provided a $45 refund (00349125) for which I did not request. Over the past 4 years, I have rented resources from UHAUL. This is the first time, I have encountered a resources so grossly maintained and a direct violation of motor vehicle safety standards. The overall safety of UHAUL resources are paramount for those who seek your services. Please ensure your franchisee's make safety a priority. Photos of my alleged violations may be provided upon request. Customer safety from pick-up to drop off secures your brand and reoccurring business.

REDICLEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARDARTHUR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELLUIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMALLEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor K. 
Clasificación:
5.0

If anything maybe more customer parking

DANEANTHONY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANILANJILIMOOTTI K. 
Clasificación:
5.0

I really enjoyed using this I-haul location. The staff both days were friendly and knowledgeable. I even received a lower quote before signing the contract. Way to go “guys!”

DANIELJOSEPH F. 
Clasificación:
1.0

I had a very bad experience. The moving guy agreed for one amount. And when they came in , they were demanding for more price.

SURESH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNJOSEPH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANANF S. 
Clasificación:
2.0

My first bad experience at this location. Got charged $25 for a dusting in the back of the truck. Also don't know how I got charged for over 200 miles. Thank ful they had a truck when I needed one. Just nickeled and dimed..

JASONWILLIAM B. 
Clasificación:
5.0

Excellent service and friendly staff

EYASU M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leigh L.  |  Overall Experience 
Clasificación:
4.0

pretty dang expensive but good experience overall

DEVONMATTHEW W.  |  Overall Experience 
Clasificación:
5.0

Thank you for being there when I needed a place to store my excess household goods . This is a safe and secure facility.

Pamela S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua L.  |  Overall Experience 
Clasificación:
1.0

An absolute prejudiced scam. You need to get rid of this franchise immediately. Unless you are cool with fraud. Which, apparently, you are.

Luke R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen S.  |  First Impressions 
Clasificación:
3.0

It met our basic needs for storage

Staci B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig C.  |  First Impressions 
Clasificación:
5.0

Great Customer Service

David M.  |  Overall Experience 
Clasificación:
3.0

Prior to arriving at the facility I reserved a 10x10 drive up storage unit. I called to confirm the day before my reservation date and the first man I spoke with said he didn't see my reservation in the system. Then I spoke with a woman who said I was all good for my reservation. I arrived the next day and the man working at the front desk seemed a little confused, but then called his manager and without telling me anything took my information and we walked out to go see my new storage unit. He walked me to a non drive-up unit and said that was all they had (even though I reserved a drive-up unit). I let him know this wouldn't work since I have heavy bulky furniture that I need to put into storage. He then said that there is another unit that just needs to be cleaned that I should be able to have, walked me over to that unit, put the key on and told me that was all he needed from me and that I could leave. While he did the best that he was able to do, I am annoyed that the manager's advice was to just give me a different type of unit without asking me if that was okay. I also have no paperwork or email confirmation showing my new storage unit and am hesitant to even use it, in fear that he didn't change anything in the system and the unit that I am in will be given to someone else.. I don't understand where the communication went wrong but I don't feel good about this experience and storing my items in the unit with so many unanswered questions.

Lindsay W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANANDRES L.  |  First Impressions 
Clasificación:
5.0

We had to move my 82 mother in law out with 2 days notice (evicted!) and it took 2 days to do. Entire staff was very friendly and helpful. Husband and I are almost 60. The first day it was just my husband and I. It was too short notice to enlist anyone we knew to help - folks gotta work! On the second day of the move we just could not unload the truck ourselves. We had help in WVA loading up the truck but absolutely had no strength to unload to the storage. That is when I called Uhaul to see if they knew anyone to help. The manager arranged two young men to help us. Of course we paid them. This was above and beyond. This staff is the best, Chanelle, Joe (?) the manager, everyone who helped! I am sorry I don't know all their names! Chanelle can tell you. I wish the all the best during this hard time of Covid and will use again if needed!

Betty C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica C.  |  First Impressions 
Clasificación:
5.0

Great Customer service and employees are very helpful

David M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos c.  |  Overall Experience 
Clasificación:
5.0

benyam excellent help

KUDRET T.  |  First Impressions 
Clasificación:
5.0

Good people making work easy and fast thank you

ALI A.  |  First Impressions 
Clasificación:
5.0

Ben and his team are an asset to the U-Haul brand: efficient, friendly, and customer-focused. The units were clean and easy to access. We were check-in to our unit quickly on a very busy day at the facility (excellent teamwork!). I've rented from other storage unit providers in the area and this team and facility is heads above the rest. I give this facility my highest recommendation.

Pamela W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Dana H.  |  First Impressions 
Clasificación:
5.0

Customer service it is great. So We are happy !!!

esmelealem d.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Lakeema J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheri C.  |  First Impressions 
Clasificación:
5.0

Great Experience, friendly staff. Our contact Tanya was very helpful .

Nobel H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Krishnan S.  |  First Impressions 
Clasificación:
3.0

I gave this location an average because of the placement of the U-Haul trucks everywhere was dangerous and difficult for us to navigate through the maze of them safely while still attempting to get to our storage unit to unload our things.

clarence w.  |  First Impressions 
Clasificación:
5.0

eveyone is so helpful and they greet you so well.One of the best storge unit WE have ever had great Customer Services around in the DMV Area.Thank you all for doing such great work

tania m.  |  First Impressions 
Clasificación:
5.0

My check in to purchase a rental storage unit was easy at the office . I tried doing self check in on the computer but was not able to . I was just going round and round getting nothing accomplished. Good old face to face at the store is much better. The ladies that were working at this store are very friendly and get the job done quickly. Thank You

Pamela S.  |  First Impressions 
Clasificación:
5.0

Each person I worked with to obtain my equipment and storage displayed outstanding, professionalism , in spite of the lack of faulty computers that did not perform operations in timely manner.

paula s.  |  First Impressions 
Clasificación:
5.0

Great service thank you very much Will. He is the best

sirikhane v.  |  First Impressions 
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