Great experience for a short term storage
Gillian Allen | Overall ExperienceSelf Storage Units in Aurora, ON, L4G4C4
U-Haul Moving & Storage of Wellington Lanes
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U-Haul Moving & Storage of Newmarket
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U-Haul Moving & Storage at Kingston Rd
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Storage Customer Reviews
- 4.0 Average Customer Rating
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This is the worst managed business j have ever experienced. 1. I had no security on my unit for weeks or months because you weren't properly inspecting the units. I had to ask your office repeatedly to fix it and got no help. I had to contact your head office to get it fixed finally. 2. I still had no light bulb when I closed my unit - I have asked you and your staff for a lightbulb about a half dozen times over the past year and a half and got no where. You can't even stock light bulbs. 3. i asked you in the summer of 2023 to be put on a wait list for a smaller unit. You never got back to me, which I knew you wouldn't since you just wrote it on scrap paper and clearly did not care. Your company has lost a years long customer and money because of your inaction on basic sections of your job. 4. the south side button panel doesn't work and you know it, but continue telling people to use it. 5. You repeatedly blocked access to my unit by encouraging pick up and drop off of trucks in the entranceway; the only one with a functioning keypad. Once again, the south side keypad did not/does not function. 6. The GM once blocked my car in and refused to let me exit until I started recording her. 7. The hours were changed without notice, preventing my 24 hours access.
Jeffrey D Mclellan | Overall ExperienceI was injured and unable to assist with the putting things into storage nor taking them out, but there were no issues the lady who handled the booking was very low key, not pushy, excellent service. Thanks
ian riswick | Overall ExperienceI am not a happy customer at all. Firstly, I was to pick up my truck at 5:00PM Saturday...Because of the truck not being there when i got there at 4:30 PM, because the previous person did not return on time I had to wait around for 2 hours. Then when truck came back they had an accident and lodged the truck into your side of building. Luckily someone returned a 26 foot truck and i was provided a truck which was very dirty inside. The gentleman told me that dont worry, we will do something about discounting your klilometres when returned...When i came to return the truck yesterday, as entering your building there as all ice and it was not salted or cleared, I took a very nasty fall on the ice and have been in intense pain since. You can check your security camera. Luckily my wife and kids were there to help me. Your employee even though he saw me fall just sat there and did not even come to help. On top of that, when i told him about what happened yesterday and i would be discounted the kilometeres he said no he did not know anything about that and said call head office. I am not happy customer at all in an in great pain today because of Uhaul.
Rahim Khan | First ImpressionsThe app made it super convenient, and a friendly and knowledgeable. Staff made the experience a pleasant one. Excellent value!!
Hercules Manoukarakis | Overall ExperienceThe move was so simple even though there was a complication on my part the staff made it simple and easy.
ian riswick | First ImpressionsBecky was like a holiday saviour... She was patient and capm and suppportive even whem I was overwhelmed and emotional... She was acxomodsting within her means... and for this experience I am truly beyond words grateful...
KIMESHA N NARTEH | First ImpressionsThe pull down door is faulty...(but do not add grease!!) The room sizes were unrealistic...
KIMESHA N NARTEH | Online Move InThank you for great service
Dave Horne | Overall ExperienceFriendly and efficient service at front office .
Francis Ippolito | First ImpressionsWe recently moved and needed to relocate our storage locker to a new location. We still have a U-Haul locker just closer to us.
JAMES SPENCE | Overall ExperienceGreat value, great people
Hercules Manoukarakis | First ImpressionsThis is the worst storage unit I’ve ever been to the make a mistake with the number of my unit and I had to wait for an hour to get my stuff loaded into that unit which was not on my documents so don’t ask me for a review anymore, it’s horrible
Keldon joseph | Overall ExperienceMaking a term of 30 days instead of one month and not allowing prorating is intentionally unethical. Short term thinking.
Mark Raboud | Overall Experience