El cliente no dejó un comentario.SARAHANNE H.
Customer Reviews for U-Haul Moving & Storage of Wellington Lanes
Aurora, ON L4G4C4
(E of Yonge)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Shant D.
El cliente no dejó un comentario.Fateh V.
El cliente no dejó un comentario.Rick C.
El cliente no dejó un comentario.John H.
Open the store on time. I wasted 1.5 hours waiting for the staff to come in.Seunghee L.
The pick up and drop off were very smooth. Equipment functioned as expected. No concerns at all.Jason H.
Becky's the best!Emil S.
El cliente no dejó un comentario.Carol C.
El cliente no dejó un comentario.Justin W.
El cliente no dejó un comentario.Brandon P.
Only one employee on site. Had to do everything myself hook up. Find a different trailer that wasn't damaged. We dropped off same problem only the same female employee on site. I felt sorry for her.ROBERT G.
Staff were friendly, yet professional. Quick rental process, though your online registration system is a nightmare. I tried for 45 minutes the day before my pick up to register. I was unsuccessful.Susan E.
El cliente no dejó un comentario.Patrick L.
Been here a few times already, quick process in a out, good vehicles.Benjamin S.
El cliente no dejó un comentario.Lynn W.
El cliente no dejó un comentario.Ronald V.
El cliente no dejó un comentario.Wei P.
My sincere thanks to Becky and the team - it's always an absolute pleasure working with you.Brian R. | Overall Experience
El cliente no dejó un comentario.HOSSEIN S.
Very Good Staff!Arash D.
El cliente no dejó un comentario.Robert H.
I was overcharged for the service. Truck did not run well, seems like there is engine issuesJessica W.
You need to improve your online booking processGEORGE C.
The lady who attended to me was extremely polite and patient. She was very helpful. It was an amazing experience.raymond A.
We would have rented a hand cart but there was none at this locationJanet E.
El cliente no dejó un comentario.Maziar N.
Everything was good. The staff was very courteous and helpful. I would definitely use your services again and I would recommend it to anyone.John S.
Great option for short term rental!Peter O.
The girl that helped us hook up the trailer was very helpful and knowledgeable on how to hook up and made sure that all lights were working Very pleased Thanks RayRaymond A.
El cliente no dejó un comentario.Amir E.
El cliente no dejó un comentario.Kim K.
Do your job!Nima K.
The girl I dealt with was exceptional. She has a future in customer service.wayne D.
El cliente no dejó un comentario.Shirin R.
Another garbage location. We get it, you don't get paid enough to give a sh*t. If you can't maintain your composure in the public eye then f**c off to the night shift at WalmartJustin R. | Overall Experience
Radio wasn't working(?) Couldn't figure it out, unfortunate.David C.
El cliente no dejó un comentario.DENIS S.
El cliente no dejó un comentario.Brian H.
I feel the web reservation steps are not suitable for everyone. I did not understand why I had only a 6 hr rental when I came to finalize the reservation at the office. Also this truck has mechanical issues with engine light coming on on way back. The truck left terrible oil stains on my home driveway. I would be pleased to send a picture of the oil stains.Gary B.
My experience with the wellington location was Excellent! I was taken care of right away and the same service apon return , Thank you for making my day less stressful...Phil P.
The truck I rented on line was NOT available when I arrived to pick it up. I was not informed that extra fuel when returning the truck will not be credited. I was not sure how much more fuel I needed as it was bigger vehicle. LACK OF INTEGRITYMaria L. S.
El cliente no dejó un comentario.Brian M.
El cliente no dejó un comentario.Valentin M. | Overall Experience
The staff was were so helpful! I've previously had bad experiences with U-Haul, this location is superb!!Alana G.
Everything was so easy from reserving the unit to "moving in".Esti G. | First Impressions
El cliente no dejó un comentario.MICHAEL R.
El cliente no dejó un comentario.Ashfaq M.
Rude and unfriendly I was told by customer service that I could drop it off at 8pm she was adamant that I cannot and I would have to drive 50 miles the next am to drop it off when she is open the trailer was put back in the exact location and the app worked great the woman was rude very rude to me when picking it up I paid the extra $5 for some sort of service for help and did not get itDerek S.
El cliente no dejó un comentario.PETERG T.
El cliente no dejó un comentario.Andrew W.
When I pick up the truck, the gas was empty, when I return the truck , they don't believe it was empty,they wanna charge me $70 for 43KM , then I have to provide my gas refill receipt , luckily I keep all my receipts, otherwise I have to pay for that with no reason. This is the most awful location I have been.JIAJUN L.
When you advertise 19.95 a day but you charge 109 dollars do not understand why you say one thing but charge you a higher price.Gord S.
Trailer weight should match what is on your website. A difference of over 100lbs makes a difference. Uhaul web site needs to provide a more accurate description of the trailer your are renting.Anthony L.
El cliente no dejó un comentario.Raymond S.
El cliente no dejó un comentario.Adrian F.
Poor customer service. The old white lady kept arguing we used the pads and made the truck dirty . I used it for only decorations for wedding nothing was spilled over or required pads. Very rude lady. Also, she told me she will email the receipt after half an hour not print it right away so that makes you wonder a surprise charge? Worst uhaul experience!!!POONAM B.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Mirwais S.
Absolutely phenomenal experience renting a 26' truck from uhaul. From their website to all their phone agents it was very easy to rent and make changes. Wait times were none existent, agents make making changes very easy. Pickup and drop off was also very simple without having to wait! Would highly recommend using uhaul!Zee D.
One comment, surprise why they charged me for a full day $39.95 for return truck one hour late ? Please for review and consideration ThanksRasheed A.
The location was ok. Its the service i received from uhaul that was alarming,.rude and quite frankly dissapointing. This is the last time I will use Uhaul and make sure my family and friends follow suite. I would like a call back if possible to discuss my issues 647 549 4124Rohit P.
El cliente no dejó un comentario.Tayler D.
Parking is quie difficultGLENNWILLIAM C.
El cliente no dejó un comentario.Moshe K.
What is the point of booking everything online when I still have to deal with a incompetent uhaul employees with attitude. I would never recommend Uhaul to anyone every again. The entire process of booking is absolute dog shit.Santino D.
The key holder had not shown up by 8:45am ( location opened at 7 ) so the maintenance people cut the locks to check In the dozen people waiting outside for their vehicles. William and the cleaning lady ( I forgot her name ) handled this awful situation incredibly well. The only other time I used this location, Suze showed up around an hour late. VERY disappointing to have your day turned upside down with no compensation. Also, I'm hoping you get Size the help she needs.Lisa F.
I left belongings in my truck and the manager said it was not in the truck although it was thereTristton A.
Great service. NothingJames O.
The interior of the trailer was not swept clean upon pick up.Michael C.
El cliente no dejó un comentario.Jason G.
El cliente no dejó un comentario.Borin L.
The old lady working there is rude and unprofessional. We booked a uhaul truck for 7 am which never showed up in the suystem . So we called customer service and the rebooked us for 8:15 . Dispite the mistake that had already occurred to us through a malfunction in the uhaul system we managed to book again She had double booked the same truck and we were waiting there on time for the pick up and she wouldnt give the truck to us until the other party cancelled . Then pulled us aside saying she had no time to call tge other oarty rven though we were the only customers in the store plus one other gentleman. Then at 8:30 she said that is suddenly canceled and she would give it to us. She refused to provide us with her name even though we found out through head office that it is Becky and woith a rude maner said if i continued with the same attitude she would refuse service to us even yhough we had a rough morning. We ended up booking the uhaul at 8:40 instead of 8:15 and she threatened and demanded that if i didnt have it back at 12:15 she wouldn't give it to us c disregarding the fact that because of her arrogance and unprofessional manner we booked at 8:40 and we were entitled to 4 hours. We called head office in Brampton spoke with a very pleasant and helpful lady called Celeste and comnfirmed that we were entitled to the truck until 12:40 . After that she threw the keys on the table and asked us to leave and be back at 12:15 or there will be consequences. No wonder the location has 3 stars. Disgusting , disrespectful , and disappointing. Becky should have nithing to do with customer service . Makes the company look bad. Never using Uhaul again. Rather go to Home depot. Never had a problem ghere. Just sad.GEORGE S.
El cliente no dejó un comentario.Saied B.
El cliente no dejó un comentario.Lawrence N.
clean the bug residue off windshield - it was dried on and windshield wipers and spray were not enough to remove it.Holly H.
We had a terrible experience with this U-haul, they tell you everything is great you are good to go and when you leave they send a confirmation of your bill with alot less gas that you had in the tank!! Called to rectify and it's been 3 days now and no call backs from anyone. I was charged an extra 85.00 for gas and a 30.00 charge because they say they had to top up tank. Would never use this location again!!!kim C.
Your kilometers . Cost just a little high.Allen Z.
I called and reserved a truck at this location and was told the truck was out for maintenance. I was then transferred to new market Location night before I called to see if 26 was available guy assured me it should be on the day if I arrive to pick up truck and customer kept the truck for another 24 hours. Uhaul should do a better job updating family's and individuals who rely on the services provided.RICARDO R.
The close off return procedure is so unclear and we ended up paying $20.00 for Uhaul to doCherubina R.
The staff at this location were wonderful, professional and so friendly. We had a new trainee for our drop off assessment and she was amazing. I would totally recommend this location just because of your staff. Thank you . Tom and Rachel Lilley. Very happy customers.Rachel L.
Employee was not welcoming at all.Mehdi H.
Horrible customer service and charged for fuel even though returned with the same level.Vijayakumar R.
Staff was not professional and not helpful and welcoming at all.Sahil S.
Drove 30min to NOT have my storage unit clean, second Time she was just as rude as the the first time. My account will be deleted after this move and I will use other companies for my next cross country move. As a veteran of 12 years I can say I have moved a lot. But never have I had a company be so disrespectful to its costumers.Justin R. | First Impressions
The lady staff at the front desk was not at all respectful and helpful , i have been to this location more than 3 times, the staffs where all amazing but I wouldn't want to go back again.Littu A.
Checking in and out was so simple.Jeremy G.
I was given a locker that was already in use. Terrible customer service. I wasted 2 hours of time to be told to go to another storage facility. If I could give a minus I would.Peter B. | First Impressions
I was given a locker that was already full. Terrible customer service wasted 2 hours to be told to go to another storage facility. If I could give a minus I would but it's not available.Peter B. | Overall Experience
I just learned how u-Haul uses unfair labour practices to prevent employees from unionizing. Until you allow your employees to unionize without interference, I'll never rent from uHaul again.Lucas G.
Very appropriate service!James W.
El cliente no dejó un comentario.Kuo Hsing L.
El cliente no dejó un comentario.Jeff W.
El cliente no dejó un comentario.Nikki D.
Drop off was a nightmare. I had to wait outside for over an hour too speak with a live chat agent after trying many times to drop off the truck after hours. Then you all charged me extra for the hassle. No way I'll be using your services again.Paul C.
El cliente no dejó un comentario.Shwan Q.
El cliente no dejó un comentario.Sean T.
El cliente no dejó un comentario.Monica L.
The lady working was above average, but she was the only employee working on a busy end of month weekend. That's an easy fix.Steve N.
El cliente no dejó un comentario.ANDREWPETER R.
Woman in office needs work helpâ€¦.no one answers phone â€¦people have to wait at counter while she checks in other customersLynn W.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Ben S.
Becky Bredow very good employee. Over and above the required service.Alan S.
From the time I call to make reservation to the pick up of the van went flawless. Very efficient, helpful and courteous staff.Brenda O.
First, U-Haul changed my reservation to a smaller vehicle the afternoon before the reservation date. The expectation is that I'm watching my email for notifications but email isn't the best tool for that type of messaging. Second, I could retrieve my key from the online registration, which resulted in me hoovering at the Aurora location for nearly two hours to receive the keys.COSIMO P.
El cliente no dejó un comentario.Khairy E.
El cliente no dejó un comentario.Jessica B. | Overall Experience
This is the third time I am having a bad experience with this location. they say something else when you book it over the phone and it's a completely different story once you reach there. I booked a Uhaul 15" truck on Friday at 12 pm. but when I reached there, they had nothing to give me. I came empty-handed. then they called me 3 in the afternoon that you can come and pick the truck up. I again went there to pick it up. we loaded the truck from our storage unit and came home. we were so behind the schedule. my whole day got messed and we have stuff all over the lobby floor because we did not get time to tidy our place, we got so late. I have work on Sundays. now we have to wait till the next weekend to clean and put everything in its place. so unhappy, very unprofessional service. this whole week we have to stay In a mess. thanks to UHAUL Aurora. i ll make sure to give my business to someone else next time.Abhishek V. | Overall Experience
The alleyways with the storage units were quite dark and unlit after sunset. Also, the snow was plowed to the end of the strip, leaving it impassable for most of the winter and needing to dangerously reverse all the way to the back again since there isn't room to turn around. The storage unit itself was clean and dry and served it's purpose well. As someone working an unusual work shift outside of general business hours, however I personally would have liked to have had 24/7 access to my unit via the gate and my access code. I'm not sure why I even had an access code if I can't access the facility after hours; the gate is open 100% of the time during office hours, and I never, ever used my code I just drove in or around if a truck being returned was in the way. But longer access periods with customers willing to come at night with their code would be valued I think. Thanks for the experience I will use you again if I need a unit in the future.Adam H. | Overall Experience
El cliente no dejó un comentario.Shayan R. | Overall Experience
El cliente no dejó un comentario.Michael A. | First Impressions
Unit had a leak, informed the on-site staff who said they would tell maintenence. Waited for about an hour. Then saw staff again who informed us that he wrote a note for maintence and they would be in Monday. He expected us to come back to let in maintenence without informing us this was the case. We emptied a bucket and put under the leak. Ceiling should still be fixed.ALETTA S. | Overall Experience
El cliente no dejó un comentario.BOGDAN C. | First Impressions
Had some issues getting to my unit the day after the big snow fall. The plow did not do a great job clearing snow. But otherwise a great experience!Elizabeth H. | Overall Experience
El cliente no dejó un comentario.Iryna J. | Overall Experience
Excellent customer service and very well lit and clean.Brian M. | Overall Experience
Very easy process online. From the time I googled "storage lockers", within 1 hour I was already filling it up with boxes and didn't have to speak to one employee. So easy.Sergio L. | Online Move In
El cliente no dejó un comentario.ASHLEY J. | Overall Experience
El cliente no dejó un comentario.PETER L. | Overall Experience
This was my first time using a storage unit but must say my experience with Wellington Lanes was favourable and I would recommend them to others.Shirley B. | Overall Experience
El cliente no dejó un comentario.Jessica B. | First Impressions
El cliente no dejó un comentario.Veronica D. | Overall Experience
Dear U Haul I want to share my experience with you guys. Let me start from very beginning. Everything starts from friday(20/8/21). I booked uhaul 20" truck online everything went smooth and at the same time i was looking for storage unit. I got a popup that i can get a free first month. I was like gr8 thats all i need and i went on to reserve it and apply the discount but somehow an error occurred. Then i called the uhaul toll free number. Lady picked up everything went well she said she applied the discount everything is good u now just have to pick up truck move your stuff and return the truck back. Was so happy until the moving day sunday (22/8/21). I went to pick up the 20" truck and it turns out that they dont have that. I was amazed like how can someone book you something that is not even available. I was like ok no problem i ll go with 15" and rest of the small stuff I ll move by my car. And just to make my moving more worse the truck was filthy, steering wherel and seats were sticky as there were lot of sweat and never cleaned but it was moving day, i ignored it. i put my stuff in the rental went to storage unit which was 40 kms away and when i reached there the guy said they cant apply the discount because the rental truck has to be one way or something. Again they promised me something else and charging me something else. I called u haul toll free as i was waiting outside. They said the same thing i said can i talk to manager and she even said the same thing. Then i replied i already got to know this thing from 2 other people but as a manager how you can help me out in this situation and while our conversation was going on I mentioned that i was getting it cheaper somewhere else but i choose u guys cuz of promotion and now u r saying this you cant honour it. Her reply just made me so angry, she said u should go to those guys if they r cheaper. Lady just hear yourself i m in ur truck its almost 4 o clock 5 o clock everything will be closed and i am 40 kms away from my city and u r saying this to go take it somewhere else. Thats just so rude and that's not a way to handle customer complaints. Gist of the story i am using u haul from quite a bit u can check my records and this was by far the worst experience I ever had with Uhaul. I want someone to look after my case and give me call back with all the answers i have. -Why you promised 20" truck but never had it? -why u told me that u have applied the discounts and made me go 40 kms and then only tell u can go somewhere else? -in these covid time why u don't assure the cleanliness and proper sanitation of the trucks? - why ur manager despite solving customer issues tell them to go somewhere else? This is important. And i want to let u know my brother and i are starting to feel itchiness in our hands and arms. So please make sure the cleanliness of the rentals. I ll be waiting for your reply or call. Abhishek vohra +16473082874Abhishek V. | First Impressions
Your staff is very friendly and accommodating and helpful. I was lucky to find a storage room at the time that I needed it. ¡Gracias!Joyce P. | Overall Experience
El cliente no dejó un comentario.Cindy S. | Overall Experience
El cliente no dejó un comentario.LAURA B. | Overall Experience
El cliente no dejó un comentario.Susan T. | Overall Experience
El cliente no dejó un comentario.Yulia P. | Overall Experience
El cliente no dejó un comentario.MUSA K. | Overall Experience
El cliente no dejó un comentario.John M. | Overall Experience
El cliente no dejó un comentario.Ruth E. | Overall Experience
El cliente no dejó un comentario.Margo B. | Overall Experience
The indoor storage units get very dusty even though they are located inside. U-Haul increases their rates regularly (usually without justitifcation) and it is impossible to reach the manager but she will contact you immediately if they have not received a payment.KEVIN C. | Overall Experience
El cliente no dejó un comentario.Nadine J. | Overall Experience
Highly recommendedVal A. | Overall Experience
Thank you for great service and the packing materials are all good quality it will make my travel easierDEREK M. | Overall Experience
Overall good experience. No issues at all!sandra c. | Overall Experience
Helpfull & efficient staff.Franklin L. | First Impressions
El cliente no dejó un comentario.DEREK M. | First Impressions
El cliente no dejó un comentario.Jody M. | Overall Experience
Great price for a monthly indoor storage unit. Clean and warm. I would use the service again and recommend UHaul to anyone.christine S. | Overall Experience
El cliente no dejó un comentario.Alison M. | Overall Experience
El cliente no dejó un comentario.jonathan b. | First Impressions
El cliente no dejó un comentario.Rebecca M. | Overall Experience
This has been a terrible experience. I showed up to the facility 4 times with full vehicles and my boxes weren't there. I have spend countless hours on hold and trying to rearrange shipping times etc. This is still not sorted out. I am beyond frustrated.Tracey G. | Overall Experience
El cliente no dejó un comentario.SANDRA S. | Overall Experience
El cliente no dejó un comentario.Jameson L. | First Impressions
My experience with the Aurora, Ontario office for a storage locker and truck rental was flawless. Last year we tried to book a small trailer online. That was impossible.Vicky D. | Overall Experience
The facility is clean and easy to access.Charles T. | First Impressions
The lady who helped me was very kind and took the time to show the unit and have it cleaned. Was very helpful!Rebecca M. | First Impressions
Ordered u boxes 2 weeks prior and they were not at the location when I arrived with loaded vehicles.Tracey G. | First Impressions
El cliente no dejó un comentario.hanton t. | First Impressions
El cliente no dejó un comentario.Margo B. | First Impressions
El cliente no dejó un comentario.Richard S. | First Impressions
El cliente no dejó un comentario.Alana Y. | Overall Experience
El cliente no dejó un comentario.Rui A. | Overall Experience
I was only ever there twice, when I filled my locker and when I emptied it. Both times the staff member who was working was friendly and helpful. That is becoming a very rare thing these days.JON T. | Overall Experience
Good professional staff. I mostly deal with Oleg, very good experience! Will be back any time, hope to see Oleg still be there, very friendly and professional attitude!SERGEY T. | Overall Experience
I wasn't impressed with the increase in my monthly charges after I had already signed a contract for a lower monthly rate.DAVID B. | Overall Experience
My experience was positive with the exception of the manager's attitude. I did take her suggestion and have now followed up with Customer Service.Charles L. | First Impressions
I really liked everythingVictor C. | Overall Experience
We moved out on June 28th not July 2nd as stated above. The staff was very unfriendly and not helpful. Staff acted like they didn't care. I wouldn't recommend this facility.MARK S. | Overall Experience
The unit we rented was adequate and convenient. When we emptied the unit we found a dead mouse in the unit on top of our furniture. I notified the clerk at the front desk about it and showed a picture of it. This was the only downside doing business with U-Haul.Jonas H. | Overall Experience
El cliente no dejó un comentario.Courtinee Ann B. | Overall Experience
Customer service rep was rude and very ignorant when we went to pick up truck U haul made a very big booking error and rep was not willing to helpLisa L. | First Impressions
El cliente no dejó un comentario.Laura R. | First Impressions
El cliente no dejó un comentario.Conrad T. | Overall Experience
El cliente no dejó un comentario.Ruth H. | First Impressions
El cliente no dejó un comentario.Teresa K. | Overall Experience
El cliente no dejó un comentario.Makayla H. | First Impressions
El cliente no dejó un comentario.Victor C. | First Impressions
Waited outside for few minutes to be let in. They lady inside was terrified of corona virusSHAHO S. | First Impressions
Staff were excellent -- particularly Cody.Marcia B. | First Impressions
Very fast and friendly serviceTeresa K. | First Impressions
Helpful and friendly staff have been great in all rental vehicle arrangements and the storage space we rented for a few months. The staff was very helpful and loaned us tools to help our move today.Jim S. | Overall Experience
Thank you for your help to make it an easy move... the only thing I would say is the elevator door needs to remain open for easy of loading and unloading to get stuff to storage unit/locker.Ketty B. | Overall Experience
Hello :) Can I please have an email sent to me at email@example.com stating that my move out date was officially September 25th, 2019 and that no more payments will be charged to the credit cardTERESA Z. | Overall Experience
Over all I would store again at UHaulRoger H. | Overall Experience
Becky was very kind and helpful !Hung T. | First Impressions
can't compare to other units as I have never used one before. However it is close and convenient to me and I was happy with the service and the clean and tidy location.Gladys B. | Overall Experience
Zaid Razak was exceptional in his customer service. He went above and beyond. Helped answer all my questions.shirin a. | First Impressions
All I can say is that uhaul treated me exceptionally well. The service I received was wonderful ! GraciasJudika T. | First Impressions
We use the unheated storage and it worked just fine. Sometimes the doors were hard to open but we got it. The staff is very friendly.SHERYL T. | Overall Experience
The staff at this location are are the best. Need more guys like that.Peter K. | Overall Experience
The staff was very helpful when I moved my furniture into the storage. His help means lots to me. I would like to thanks him again.Mingyan K. | Overall Experience
Excellent facility and very helpful staff .DANA G. | Overall Experience
Everything went very well.Robert t. | Overall Experience
no other comments neededI F. | Overall Experience
Very good facilityIan H. | Overall Experience
I was supposed to get a free month when I rented the trailer. But I did not get it the month I thought I was going to get free I was charge late fees. Everything was great other then that.David T. | Overall Experience
clean friendly acccessibleKarin M. | Overall Experience
Very nice experience!SAMANTHA D. | Overall Experience
The major factor is that I paid until about August 10, 2018, moved out on July 20, 2018 but no rebate on the overpayment of approx $150.00 This is why I would not recommend UHaul storage to a friend!Indupark I. | Overall Experience
Will be back when requiredMario D. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡Tenemos la selección más amplia de la industria!