Excellent, and great customer service.

I rented a storage unit two days ago - squarely during the Covid-19 crisis and it did not appear that employees or the store were following NY state recommendations. There was no information about increased disinfecting protocols (and it looked like there were none in place - floor was dirty, there was a latex glove on the floor of the elevator (yuk)), employees seemed unaware of the need to use hand sanitizer before and after interacting with customers, and there were no signs letting people know they need to keep 6 feet distance. Customers stood on line as usual and the air system near the counter blew hvac air in our faces. People stood close in the elevators that rode to storage units. Covid-19 is spread by air and surfaces. The Broadway Albany Uhaul needs to up its game to keep its staff and customers safe. It seems well behind the curve compared with the communications from and protocols put into action by other large companies. Please take this virus seriously and protect your employees, your customers - your business! What steps will you take to make employees and customers safe? I would like to hear about it as currently I do not think the storage building I've rented from feels like a safe place.

Appreciate you guys thanks a lot.

No comments.

very helpful staff

This location needs all new staff and management.

No problem staff was very knowledgeable and respectful

Never enough carts to move, the elevator makes it very difficult with people holding the doors. And staff is very unmotivated and seemed more interested in talking to eachother rather then help custom

Great job

This was by far the worse experience of storage my belongings I lost 1/3 of my belongings due to mice damage a brand new pair of sneakers had a nest of new baby mice in it ,as my dresser not good

Only complaint is you pay the same amount for a unit with a pole in it that one pays to have entire storage space clear of any obstructions

Great

Very good love this facility

My box spring was stolen but

Staff is very friendly, professionaland helpful.

Sales Ladies were very kind and helpful. I needed a small 5x5 unit but they were sold out. They helped me by finding a 4x8 unit with a lage pole obstruction at a lower rate than an unobstructed 4x8.

Very easy to get everything staff was very friendly

This place sucks

I moved out early because my unit was absolutely disgusting. Vermin feces and bites everywhere. Everything that touched the ground was wet and moldy. The whole place smells dirty as well.

I was very satisfied with the services og Your company. And looking forward in the near future to come again. And i have no problem sharing the good need with others as well. Continue your good work

No comment

Arrived to unload my truck but my 24 hour access I paid for was not working the movers that we contracted through uhaul were terrible they were very slow and 4 hrs late

I was very satisfied with The services and will always use your company for future and recommend a friend

Great experience, thanks!