Only an “average” rating due to the fact that services provided are just... “space”. Staff is excellent, but in reality, you have very little contact outside of setting up and closing accounts if you have a storage unit. They are very helpful otherwise!!! The building is very clean and accessible. It’s only my opinion that when rental rates increase, it should only be applied to new leases. Anyone that has had a unit for a significant time should not be penalized for the difference. Thanks

My security access code NEVER works. It welcomes me when I enter the building but does not allow me access to the elevator. I have had to ask the counter help for assistance numerous times in the last 39 days. It’s annoying and inconvenient. On 10/7/2020 I got stuck on the elevator for more than 10 minutes. The elevator call for help button was not operational - which is dangerous, and illegal. I called and called and called and nobody ever picked up the phone. I was crying by the time someone came to open the door to access their own storage unit. Staff said the phone system wasn’t working. Scary.

I have moved all of my stuff out of the storage. I will not be needing the storage for another month.

There was no ceiling, a 6" pipe coming about 3 feet out of the floor, open, in my unit, another pipe going floor to ceiling in the unit, holes in the wall, a 5" hole going to the hallway, and full spider traps all along the floor of my unit. It was disgusting.

Great customer service

Thanks for all your help.

Although I have used your service three (3) times, there are a few things that I would like to express. I tried to reach someone at the desk, and no one picked up the phone so I pushed the help box button on the floor, and no one answered that either. Supposed I wasn't there with anyone and I was getting attached. No one would have helped me in time. Also, it is too hot and there is no air circulating in the building. I thought I was going to pass out with no air. Lastly, the doors on the unit are so thin and limp that I really didn't feel that the lock was really securing it. Anyone could come in and kick a hole in the door and take whatever they wanted and no one would ever have known it.

Staff is great, facility was well maintained and secure. When I got a new debit card and input for payement, I assumed it would go on auto pay. It didn’t, and I was charged a late fee. Certainly I could’ve and should’ve paid more attention, but you made a pretty good amount of money off me for a year seemingly without much overhead. Seemed a little gratuitous. That said, would come back. Everyone I interacted with there was helpful and cool and deserves a raise.

Storage at this facility is quite simple. It was an easy do it yourself. Also the staff is always around to assist or point you in the right direction if you have an issue.

I arrived at my storage unit At the Albany location on broadway at 7pm, just as the office was closing. I went up to my locker to move my items into the unit, however there was a pad lock on the unit with a green tag that said “customer ready”. I tried to contact the general manager who was Supposed to be available for after hours assistance, however he did not answer his phone, his voicemail box was full and he did not respond to email or text message. I was finally able to contact the security company who monitors the building, the gentleman put me through to customer service where I waited on hold for at least 30 mins. I finally spoke to Coco at customer service who suggested I “remove the green tag” and continue to move my items in. Her advice was not helpful as there was a pad lock on my unit that required a key to unlock it. I explained this again and she put me on hold for a second time to see if she could talk to the general manager. She could not reach Shannon, but assured me a local employee was on their way. I waited for two and a half hours (30 mins until access to the building closed) and no one showed up to unlock the locker. I contacted customer service a second time and spoke to a man who sent me a 47second YouTube video tutorial on how to do a mobile check in with a digital lock. This was not helpful. Since not being able to move onto my storage unit on the day I planned, I was required to bring the uhaul truck I rented back home, increasing mileage on the vehicle and needed to wait until office hours opened before I could move in. I am extremely frustrated about the whole experience using uhaul. It was a major Inconvenience for me to not be able to move in when I was supposed to. I would like to be refunded my total rental charge for the uhaul truck and 4 months rent free for the storage unit.

My stuff was RUINED!

The manager there was super awesome Laura and staff made my storing my articles there very pleasant

Nice place

We payed for temp controlled storgae was not this way. We have a number of our items melted by the heat.

l am a very busy man, l get 1 day off a month!!! The elevator was down. There wasn't a sign & the front desk didn't seem to care? Very unprofessional, l will not recommend your facility & our relationship will be short. The gentleman who signed me up was extremely helpful & courteous. Saturday staff however, didn't seem to care that the elevator was down & didn't or couldn't tell me when it would be operational?

I received help right away when I tried to get in and when I lost my entry card staff assisted me efficiently.