I moved out and got charged for three weeks and got charged for the return uhaul truck when I just want filled the gas tank. But everyone was clean spacious to hold my property and the staff was awesome
DAVID G | Overall ExperienceSelf Storage Units in Menands, NY, 12204
U-Haul Moving & Storage en Albany-Menands
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U-Haul Moving & Storage of Menands
40 Simmons Ln, Menands, NY 12204 View Available Units0.3 miles from this location -
U-Haul Moving & Storage at Riverfront Preserve
8 Erie Blvd, Albany, NY 12207 View Available Units1.8 miles from this location -
U-Haul Moving & Storage of Albany
139 Broadway, Albany, NY 12202 View Available Units3.1 miles from this location -
Campbell Avenue Storage
525 Campbell Ave, Troy, NY 12180 View Available Units
(U-Haul Neighborhood Dealer)3.2 miles from this location
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Customer Service was amazing
Shanasia S | Overall ExperienceThere is a rodent infestation. I noticed rodent feces in my storage unit hallway, noticed feces in my unit as I closed it out, seen rats scurry throughout the hallways into different people storage units. Also witnessed countless dead rodents within the facility. Very dusty in my storage unit despite me cleaning it up. Overall needs better cleaning maintenance and a rodent control with chemicals or get a proper pest control worker to neutralize the warehouse.
Steven C | Overall ExperienceWas everything I expected and more. It served me well. Thanks
Steven S | Overall ExperienceLa experiencia fue bueno! La próxima vez me gustaría un almacenamiento más cerca del establecimiento, el que tenía estaba muy lejos y transportamos las cosas con los carritos, pero fue bueno que tuvieran disponible los equipos para cargar las cosas
Katiusca P | Overall ExperienceVery good
Joseph N | Overall ExperienceGreat customer service and great experience
Shanasia S | First ImpressionsEveryone was wonderful and helpful.
stacy m | First ImpressionsThe beginning of my experience was terrible but later. My experience was better
DANIEL H | Overall ExperienceTotal satisfaction
HAZARATOU S | Overall ExperienceThe room was filled with mice feces, (we have photos). We had to throw a lot of belongings out due to it. It was very disgusting. I let the staff know over the phone and I was told to make a manager aware and we possible wouldn't be charged to discard the stuff in U-Haul's dumpster; usual it is $10.00.
Shameyia B | Overall ExperienceOnly issue I had was when unloading my property to my rental unit..There were workers that had parked their vehicles in customer space and also one one workers had a dof with them..therefore I was not unable to unload due to.no fault of mine..I would been charged for an extra day.. I brought it to the attention of staff. And was not charged for an extra day
ROBIN A | Overall ExperienceExcellent and professional help from front office! Super easy to work with and very happy with their service.
Wendy A | Online Move In