Customer did not leave a comment.Charles H. | Overall Experience
Self Storage Units in Albany, NY, 12207
U-Haul Moving & Storage at Riverfront Preserve
Customer Service Location
Albany, NY 12202
(USS Slater, Downtown Albany)
- Open Today: 7 am–7 pm
Storage Access Hours
- Mon-Sun: 24 hours
Move-In Online or Visit Customer Service Location for In-Store Assistance
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Features Available at this Facility :
1 Month Free:
Ask about our 1 month free self-storage offer with any truck or trailer reservation!
No Deposit Or Admin Fee:
No Deposit Required and $0.00 Admin Fee
Available Units (All Sizes are Approximate)
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
View Available Units
1.3 miles from this location
View Available Units
1.7 miles from this location
View Available Units
1.8 miles from this location
Campbell Avenue Storage525 Campbell Ave, Troy, NY 12180 View Available Units
(U-Haul Neighborhood Dealer)4.8 miles from this location
Other U-Haul Services
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
Storage Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Customer did not leave a comment.DORCAS R. | Overall Experience
Customer did not leave a comment.Danielle P. | Overall Experience
So far so good even though the rates are higher than normal.Timothy M. | First Impressions
Customer did not leave a comment.ELLEN M. | Overall Experience
The overwhelming amount of customers versus employees makes it difficult to receive decent service from this facility. I’m being charged for a storage I no longer have and it’s taking management days to respond/resolve this issue. When leaving the facility I was really adamant about not being charged. The representative even showed me her screen and stated “my account is closed”. I’ve never experienced such bad customer service before. This facility is in dire need of help.KECIA B. | Overall Experience
This facility is managed pretty poorly. We have a number of issues we have tried to address directly with corporate, never to be heard from. Ive seen it all between the facility where i rented and the facility that managed it remotely. Food scattered across the storage facility floor for days on end, people living in units, an employee almost running over customers while in reversee and hitting another van, the manager pretending she isnt a manager to avoid having to deal with upset customers, contracts for rental equipment being wrong and them trying to force a customer to leave with a bad contract( like plates not matching ect..). I myself have had a number of issues being overcharged because i was never signed up for automatic payments like i had asked for and they refuse to make it right. This uhaul has literally stole money from me for profit on more than one occasion. After being screamed at and harassed for an entire day by your staff while they called me repeatedly i realized i no longer wanted anything to do with uhaul. What and awful company to do business with and i will make sure to spread the word to never do business here. To make matters worse when i called to cancel units they tried to tell me they couldnt help me cancel my unit and i would have to call back tomorrow. What a joke of a facility....lauren v. | Overall Experience
This facility and the facility that manages it, near the Port of Albany, are disorganized and under-maintained. There is a lack of communication and between the Erie Blvd facility and the managing Broadway location which has caused me inconvenience on more than one occasion. In addition, the first garage bay door has been out of order for as long as we have rented units there. On the weekends, this forces people to wait to load/unload. I'd also like to mention that I had multiple units there and, on more than one occasion, I swiped the wrong U-haul card and set off the alarm on my unit when I opened it. Not once did I ever see any indication that employees are notified or check up on the alarms. I was not contacted in any way and this does not give me great confidence in the security at this location. Any one could show up and break into a unit and I don't think they would be stopped or even noticed until a customer notices themself.William D. | Overall Experience
Customer did not leave a comment.YANIQUE J. | Overall Experience
Customer did not leave a comment.KEVIN R. | Overall Experience
The elevator was broken for the first 4 months of usage due to heavy flooding last summer and I had to go up and down 3 flights of steps in the dead of summer. It was awful. Other than that, everything was fine.MELANIEHOPE P. | Overall Experience
Customer did not leave a comment.STEPHANIE c. | First Impressions
Yall literally are trash. I put in an order online for an 8×10. Apparently your online reservations don't translate correctly to the store staff because I got a 4×4 first and then an 8×8 on the second try. Wasted four hours of my time. Won't be using yall again.Trey P. | First Impressions
They need more time to spend for their customer service. Totally not settisfied at all.Amit P. | Overall Experience
Customer did not leave a comment.Desiree S. | First Impressions
Customer did not leave a comment.ERNEST G. | First Impressions
Claire was excellent.charmaine r. | First Impressions
I rented a unit and I'm at a point in my life where if it could go wrong it will. So I put my stuff in uhaul storage because my apartment wasn't big enough and Thank God I did that because the new apartment I moved into caught fire. On May 22 my a couple days later I caught a heart attack. After my release from the hospital I was staying in a homeless shelter and hotels. Due to the fact I lost my phone I couldn't get any calls or listen to my voice mails. I bought a new phone and finally did listen to my voice-mail and one in particular was from uhaul stating that if I didn't reach out to them my property will be auctioned on JULY 1. This is where the problem starts. So June 30 I called uhaul. I called 7 times and 7 times I was put on hold and never got to speak with anyone because they kept putting me on hold then the call hangs up. I arrived at uhaul the next morning early to find out what's going on I speak to the manager and show her my call log and she calls he GM to inform him that I have been calling and that I want to pay for my unit and she tells me that it was auctioned online and there is nothing they can do. So she spoke back with her GM and he told her that the best thing he can do is allow me to take my things out right now. So I did that I got my things and decided that I will never again rent any of uhaul,(trucks ,storage or anything pertaining to the UHAUL BRAND. The thing is that I only owed UHAUL for 2 lousy months as if it couldn't get any worse for me after all I've been through in the last 45 days. I have a social media account and I'm gonna release the video of it all and I know my 40 thousand followers isn't alot but that 40 thousand potential customers that will not be using your business. I have audio of your GM and manager allowing me and assisting me into committing a crime of stealing my stuff back that was sold on an online auction. Now I have video of the young lady saying well we'll atheist let you take the things back if you can take it today the world will see that Uhual does not care about people's property and they look to make money either by renting u a unit or making money selling families memories and total disregard for compassion. So no I will not recommend any of my friends to do business with Uhual. I hope you people at UHAUL actually read these comments but you will see the video shortly once the world see what you put families that are going through a crisis.Lawrence A. | Overall Experience
Customer did not leave a comment.DORCAS R. | First Impressions
Customer did not leave a comment.Eli G. | Overall Experience
Infested with roaches and bugs, misleading, not climate controlled. Stephanie very rudeMonifa J. | Online Move In
Very kind and helpful in directions talkingJunior B. | Overall Experience
Customer did not leave a comment.Nyla C. | Overall Experience
Customer did not leave a comment.Kamiaya H. | Overall Experience
Customer did not leave a comment.mirela h. | Overall Experience