Customer Reviews for U-Haul Moving & Storage of Albany-Menands

602 reviews

125 Broadway   Menands, NY 12204

(518) 462-2357

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(518) 462-2357

125 Broadway
Menands, NY 12204

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Truck had one headlight not functioning, control on dashboard was pushed in making it hard to adjust lights. And check engine light was on, this truck was reserved in advance and NOT ready at all. Customer service told me I should have called roadside assistance, in my opinion roadside is for breakdowns and I wasn't going to waste more of my time since it was late.

Cassandra R. 
Rating:
5.0

Always a fast, easy, professional pickup and return!

PAUL D. 
Rating:
5.0

Staff & location was A+++ right on point. They even let me top the truck off since! Truck seemed worn. Z

Danielle H. 
Rating:
5.0

Customer did not leave a comment.

Lisa G.  |  Overall Experience 
Rating:
5.0

Very professional, well done 👏.

William H. 
Rating:
5.0

Customer did not leave a comment.

Patricia A. 
Rating:
5.0

My move was so easy with Uboxes! UHaul has local movers who delivered and unloaded them for me. Issues with the first local mover was quickly and efficiently handled by the UHaul rep. I will be using this service again! Highly recommend! Thank you, Cynthia

Cynthia C. 
Rating:
4.0

Customer did not leave a comment.

Margaret K. 
Rating:
5.0

Customer did not leave a comment.

Rosa A. 
Rating:
1.0

My unit was full with mices they ate Thur my bags feces on everything you differently have a mice issue...

natishia h.  |  Overall Experience 
Rating:
5.0

Very professionally done. Thank you 🙏🏾

QUINTIN D. 
Rating:
4.0

Thanks 👍

DAVIDS K. 
Rating:
1.0

The truck smelled like weed and cigarettes and it was AWFUL for my asthma.

Brian I. 
Rating:
3.0

Get your mobile website and app working. Both were full of dead links and other dead ends, for multiple functions.

Leon P. 
Rating:
4.0

Customer did not leave a comment.

Tayeshwar P. 
Rating:
5.0

Customer did not leave a comment.

Shalonda W. 
Rating:
1.0

Customer did not leave a comment.

Austin L. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Nothing those guys are awesome

Taneshna J. 
Rating:
5.0

Customer did not leave a comment.

Kokese B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abby T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
2.0

Engine light came on my truck 2 miles down the road - 123k miles on the truck. Went back - given the only other one was truck. Engine light on it as well - waited for diagnostics to clear the truck. Rented 3 dozen pads- only had 1 dozen to give me. Whole process cost me well over an hour.

GEORGET H. 
Rating:
5.0

Customer did not leave a comment.

Peter M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Customer did not leave a comment.

Tyrone M. 
Rating:
2.0

Vehicle not maintained properly. Horrible drive!

Alicia W. 
Rating:
5.0

Convenient, safe, location for storage and great services for rental equipment. Would definitely use again if needed.

KARENROSE A.  |  Overall Experience 
Rating:
5.0

Truck was ready for the time I ask. Staff were very friendly and helpful.

Lisa G. 
Rating:
5.0

The customer service reps were all excellent and very friendly. The truck was very dirty in the cab but the truck ran fine and when I turned in the truck they understood that I hadn't dirtied the truck and were very helpful.

REBECCA S. 
Rating:
4.0

Good

Saravanan S. 
Rating:
4.0

Thanks allot for courtesy and open tew educational sports coaching

yvonne c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

ISAAC B. 
Rating:
3.0

That disinfectant/air freshener scent is way too much! Dial it down!

Eric R. 
Rating:
1.0

They have a SERIOUS AND NASTY bug and mice ( maybe even rat) problem. All my things got damaged because of pee and poop and I have pictures to prove it. It was absolutely disgusting and it looked like my unit was their hub when I also didn’t have any food in my unit. Staff was so help at all and I was paying my monthly unit to basically have my stuff slept, peed, pooped, and eaten my nasty bugs, mice & rats. The staff always had an attitude with any issue or concern I brought to them or even if I didn’t have an issue or concern.

Angel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony F. 
Rating:
5.0

The staff were super helpful and processed the rental and return quickly with a great attitude.

ROBERTVINCENT G. 
Rating:
2.0

Fix the Overhead doors, all three not useful

PHILIP II G. 
Rating:
5.0

Customer did not leave a comment.

Yahir D. 
Rating:
5.0

Customer did not leave a comment.

tom S. 
Rating:
4.0

I strongly recommend paving the area where the trailers are kept and also adding lighting. When returning a trailer after dark, it is almost impossible to see in the location where staff wanted it parked. Also, the ground is so soft there, there was not enough pressure on the ground to get the tongue off the ball. So I had to pull it over to a paved area in order to do so. Staff was very helpful though. So thank you to him

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Firson w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jacob N. 
Rating:
5.0

Vehicle was clean but no windshield washer fluid

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Princess G.  |  First Impressions 
Rating:
5.0

Your customer service both girls was excellent in all respects

CHAUDHRY s.  |  Overall Experience 
Rating:
5.0

I made a mistake on my reservation and entered the wrong return date. The people at the location were super helpful and figured out how to make it work it, despite it being entirely my fault. The people there on pickups or drop offs are friendly, helpful, and easy to work with all the time.

Anthony F. 
Rating:
5.0

Your customer service both girls behaviour and service was excellent looks like their parents give them good training and UHaul teach them well I never saw like attitudes anywhere both girls were exceptional Almighty God bless them

CHAUDHRY S. 
Rating:
4.0

Customer did not leave a comment.

Shelly F. 
Rating:
5.0

Customer did not leave a comment.

Alesha E. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
3.0

The uhaul truck itself needs work the breaks on that truck we're terrible everytime I tried to stop it wouldn't I had to force then when I did it would jump before it fully stopped

Iaziana B. 
Rating:
5.0

Very professional staff

JAMES M. 
Rating:
2.0

My pre approval charge was for 152.00 yet my card had a hold of 228.85 placed on it.

John L. 
Rating:
3.0

Customer did not leave a comment.

Kim M. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

All good.

NICHOLASSTAMATIO A. 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
3.0

Staff need to up their customer service game. Stop calling customers to remind them of when to return vehicles particularly that nothing about the usage, which is contractual anyway, is free. This can cause an accident when pressure is put on the customer and more dangerous when the driver is on the highway.

Pascal B. 
Rating:
5.0

Great Job! Thank you.

mark F. 
Rating:
5.0

Customer did not leave a comment.

alexis s.  |  Overall Experience 
Rating:
4.0

The app was way too involved with taking so many photos and it wasn't friendly. I work with technology and found it to just be too much to put on the customer.

Jennifer B. 
Rating:
5.0

The U-Haul pickup truck I rented needed a oil/filter change soon It was a smooth ride to and from Athens,PA with no problems.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
5.0

Customer did not leave a comment.

Stanley D. 
Rating:
3.0

Customer did not leave a comment.

donald C. 
Rating:
5.0

Customer did not leave a comment.

Marion A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn C. 
Rating:
5.0

Customer did not leave a comment.

Lance J. 
Rating:
5.0

Customer did not leave a comment.

anthony F. 
Rating:
5.0

The guy at the front desk was very nice and helpful

Debra R.  |  First Impressions 
Rating:
1.0

I was made to use a second truck same day because the first one was kind of malfunctioning. It was making a weird noise while I started the truck and felt unsafe to drive. The drive was really had. So returned the 26 inch and got another one which was really nice. By doing so I lost my precious time and money. I expect high standards from Uhaul. Really appreciate if someone can look into this and refund my money on the first truck.

SUNOOJ S. 
Rating:
5.0

Customer did not leave a comment.

Michelle T. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
3.0

Customer did not leave a comment.

Christopher K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louise W. 
Rating:
5.0

Customer did not leave a comment.

Ashley V. 
Rating:
4.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE G. 
Rating:
5.0

Customer did not leave a comment.

Quinteilla F.  |  First Impressions 
Rating:
5.0

I love the Ford Van. It had everything I needed for a productive and comfortable ride to my conference .

Michael M. 
Rating:
5.0

Customer did not leave a comment.

kevin B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer O.  |  Overall Experience 
Rating:
5.0

Very helpful.

NICHOLASSTAMATIO A. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

These truck are used daily most common problem is the steering not good.

Michael C. 
Rating:
4.0

Customer Service was great . They were patient and friendly.

Nadra B. 
Rating:
1.0

MY ENTIRE UNIT WAA COVWRED IN DIET DEIM CONSTRUCTION. ALL OF MY BELONGS NEED DEEP CLEANING OR HAD TO BE TOSSED.

Vanessa K.  |  Overall Experience 
Rating:
5.0

The truck brakes were not good..it was a very loud truck.. the transmission was not good. It sounds like the truck I had is ready to be retired LOL

sherry B. 
Rating:
5.0

Top

lucas R. 
Rating:
5.0

Customer did not leave a comment.

Cesar L. 
Rating:
5.0

Customer did not leave a comment.

Daniel D.  |  Overall Experience 
Rating:
1.0

There was a mouse in my things as well as rat poop everywhere! DISGUSTING

jazmine R. 
Rating:
5.0

Service was awesome. Thank you!

Anthony F. 
Rating:
5.0

No issues with the drop off.

Barry J. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

Customer did not leave a comment.

alexis S. 
Rating:
5.0

The problem I had was in the web application where my email address was associated with one of my kid's rentals, and I couldn't change it. The staff at this location is EXCELLENT, so professional and helpful.

Jennifer T. 
Rating:
5.0

Excellent service.

Donald M. 
Rating:
5.0

Just be the greatest people ever I made friends at u haul

DONNA D. 
Rating:
4.0

Customer did not leave a comment.

anna T. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

Carly F. 
Rating:
5.0

Customer did not leave a comment.

Wynequah M. 
Rating:
4.0

The only thing that was confusing was you pick up by phone procedure. It didn't work as well s it looked and I ended up having to find someone to check me in. But the Associate was friendly, courteous and professional. Great rental. I'll be back.

PAUL D. 
Rating:
2.0

There were mice dropping in all of my belongings. So I am not satisfied at all I had to throw out majority of my belongings

Andrea f.  |  Overall Experience 
Rating:
5.0

My only problem was the gps took us to the side of the building...not where the drop off is...but once I found it everyone was really great!!!

Regina D. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Corry R. 
Rating:
5.0

Customer did not leave a comment.

Tamara J.  |  First Impressions 
Rating:
3.0

To much runaround between locations Rotterdam and Menands

Keith B. 
Rating:
5.0

Easy drop off

Carla F. 
Rating:
5.0

Holy! The staff here was incredible. They got us in and out fast and went above and beyond. I do not know the young man's name but we were there on 9/17 and it was a Saturday. This will for sure be my go to spot now!!! Really great staff!!

Anne B. 
Rating:
3.0

Customer did not leave a comment.

brittani S. 
Rating:
5.0

Very organized location, modern technology in vehicle I rented. Clear communication from the team. Very nice people!

Shanice W. 
Rating:
5.0

Customer did not leave a comment.

Deana M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BAXTER A.  |  Overall Experience 
Rating:
5.0

Friendly service

Crisoforo G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

denise s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BAXTER A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer O.  |  First Impressions 
Rating:
1.0

Not friendly at all and very rude. Not suggesting to anyone.

Amit P.  |  Overall Experience 
Rating:
5.0

Gentleman who checked me in was very thorough and informative. Also very friendly

RIchard M.  |  First Impressions 
Rating:
5.0

Mike Daily is truly a model manager who goes above and beyond to assure customer satisfaction. U-Haul is very fortunate to have someone of this level. I’d actually suggest his consideration for employee of the year designation if your company provides such opportunities for recognition.

Jonathan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louise W.  |  First Impressions 
Rating:
2.0

The storage facility was extremely hot. The handheld map to use to find my unite was hard to read. There were no interior number plaquet on the wall to add in findingy unit. I paid for the month but never moved in.

Barbara M.  |  Overall Experience 
Rating:
1.0

My unit was infested with mice. They were all in my things, and I ended up bringing one home. I am completely disgusted and the owner says he cannot do anything because he didn’t see it but I was told by an employee that there was a unit in my row that had food and garbage in the unit and that’s where it came from. Owner refuses to do anything to compensate me for this inconvenience. I did not have insurance because who expects there to be mice infestation in a storage facility!!! I would never stairs my things here ever again !!!

ROBINK L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith G.  |  Overall Experience 
Rating:
4.0

There were dead mice in a few isles close to ours and upon emptying the units we had some chewed boxes and mouse poo in a corner. Need to work on preventing mice a bit better. Although knowing it’s not able to be prevented 100%. Need more mouse boxes not just around the perimeter of inside. Should be in isles also

Michelle G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maisha D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

COREY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tysheema L.  |  Overall Experience 
Rating:
1.0

They didn't notify me about My storage being auction off.. they didn't give me time to pay it off

CATHY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence S.  |  Overall Experience 
Rating:
5.0

Thanks U-Haul it was really good doing business thanks again my storage was well kept an yes I will recommend an if ever needed will do business with U-Haul again.

Marcia P.  |  Overall Experience 
Rating:
5.0

Very friendly staff.

MARSHAEARNESTINE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tysheema L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ardra w.  |  First Impressions 
Rating:
5.0

Great 1st experience at climate controlled inside self storage. Facility is newly converted to self storage and is huge, spacious & incredibly convenient. Has the look & feel of a modern day loft conversion of a historic building. Great location with a gas station/convenience store across the street and expressway on/off ramps at the corner stop light.

Thomas P.  |  Overall Experience 
Rating:
5.0

Occasionally, the loading bay garage doors would not open. We also had a terrible experience where someone let themselves in through the garage door and ignored our demands they swipe their access card at the entrance door. That made us feel very unsafe and we called the police to investigate. Otherwise the facilities were well designed and easy to use with indoor loading bay area and nearby access to our unit.

ronald r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA j A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kokese B.  |  First Impressions 
Rating:
3.0

We had a great experience with this storage facility until like the last month or two. When we discovered they were doing construction in the building and all of our stuff was cover in a thick dust layer. When moving out we noticed so many mouse droppings as well. Other than this we found the staff to be very nice and helpful.

Victoria C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Genise L.  |  First Impressions 
Rating:
5.0

Very helpful and accommodating wouldn’t have it no easier way very warm

Shaunice W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daquann S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

IKINAMONAY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANY B.  |  Overall Experience 
Rating:
5.0

Mike is an excellent manager and truly an asset to Uhaul!

sherr d.  |  Overall Experience 
Rating:
5.0

Michael, the manager was very helpful and accommodating when our reservation wasn’t showing up

Pauline S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diamond T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEANM M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda H.  |  First Impressions 
Rating:
5.0

I'll be back

KEITH B.  |  Overall Experience 
Rating:
5.0

Beautiful converted/repurposed 1929 building

Thomas P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darrel g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaimz E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian J.  |  First Impressions 
Rating:
5.0

Good experience.

OLANIYI O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ilyas A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynette w.  |  First Impressions 
Rating:
3.0

My stuff was covered in dirt from them doing work in the building also smelled like gas real bad no one covered the tops of the units to protect are things from being ruined Manager was very rude

EMALINM P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sherr d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIBEL R.  |  Overall Experience 
Rating:
5.0

I have and will always trust this location. Always clean 🧼 and well lighted all though out the the facility. Thank You for keeping my things safe and sound 👍🏼

JR B.  |  Overall Experience 
Rating:
5.0

Felt my belongings were safe and secure. Assistance from office was amazing.

Rebecca S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisabeth P.  |  Overall Experience 
Rating:
5.0

Everyone we dealt with was great and helpful. Thank you

Sadru K.  |  Overall Experience 
Rating:
5.0

I just had bad customer service experiences with the same guy the times I spoke with him since he was rude, didn't know how to use the computer, etc. But in general, excellent service.

ALFRED F.  |  Overall Experience 
Rating:
5.0

It would be unfair to look for something to be perfect.

benjamin n.  |  First Impressions 
Rating:
5.0

At first I was annoyed because I changed my pick up te with the customer service lady and she put a note in that I called to update the pick up time but then she cancelled my order. It ended up being fine and working out better though because I ended up getting a bigger truck and a bigger unit for half the price that the customer service rep was gonna give me. So my experience was great the workers were amazing and pretty fast.

jerrica l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jarris J.  |  Overall Experience 
Rating:
5.0

This location in Menades was great, the staff from the front desk assistant to the Managers we're very helpful, thoughtful and courteous. You felt very greatly Respected and appreciated as a customer. Staff at the other location in Albany was disrespectful, very Rude and talked down to you. Let me explain I Rented a truck from them for my move out mistaking thinking this was your location. We needed to rent 2 trucks bc it was a whole house move out. My Son Rented the biggest truck I had ever seen. I went in person to rent mine and the Female was complaining about being tired already. I had to get the truck by 8 so I had been up since 6:30, I was already stressed and she became annoyed and impatient bc I could not find the reservation on my phone. I had made an online payment so the cost should be taken off the current cost owed. My family and I was so stressed and rushed to move we did not need this treatment from people who are supposed to be so helpful. So when they asked for a return time for Saturday we were unsure bc we worked into midnight doing so. I'm so glad and happy I didn't rent my storage space from them. When I called at 7:00 Saturday morning to asked them for more time. The Guy this time was extremely extremely rude and argumentative, yelling at me saying you know you should have been more accurate with your time bc of you another family can't move and you have to pay for a whole day. I said fine bc we're were not finished. They also charged my for a utility dolly I never received for the move out. When I move again, I will give all my business to the Menards Facility, they also were having a special, Rent a truck and Storage you get the 1st month free. We had absolutely not problems or issues with them. I commend them all for Their Customer Service.

Karen K.  |  Overall Experience 
Rating:
5.0

Two employees really helped me out of a jam near closing hours. They were able to find a solution and were very kind to do so even when they didn't need to.

Nicolas G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANK W.  |  First Impressions 
Rating:
5.0

Staff was very pleasant to deal with very courteous and helpful. Although the manager did imply that my reasoning was out to lunch at one encounter:-) But he was only trying to be informative so take it as you may

Carol T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abasiama J.  |  Overall Experience 
Rating:
5.0

Yes I would tell a friend, in fact there are 7 of us renting u it’s at this same location!!! The 2 staff members Kevin and I’m sorry I can’t remember her name but she is Kevin’s wife , they really went above and beyond exceeding my expectations!!! I look for them every time I go in now!!

Kym S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Myrlita M.  |  Overall Experience 
Rating:
3.0

Annoying the remove access if you are late on one payment …. But my biggest annoyance is went I rented the uhaul…. I expected it to take like 4 hrs…. But they charged me double/twice because I returned it a few hours late that same day…. ( nbd IF they told me that would happen… or suggested to rent for entire day… for same price…..) but they did not. 🤷🏼‍♂️. Scam I’d say

Michael S.  |  Overall Experience 
Rating:
5.0

Such a pleasure. The staff members are courteous and helpful. The facility is in line with its purpose and accomodationg to help facilitate the customer's experience.I like this. Thank you for making this experiencememorable. V Quail

Veronica Q.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KYLEM C.  |  Overall Experience 
Rating:
5.0

Mike and his crew were outstanding!!! Excellent customer service!! Gotta be the best UHaul in the capital region!!! I will be sure to let everyone know what a gem we have here. UHaul should be extremely happy with this while crew!! Bravo!! Charlie NeJaime 518-669-6926

CHARLES N.  |  First Impressions 
Rating:
5.0

I was happy to dealing with U-Haul staff and facilities and I am strongly suggest to other people

Sadru K.  |  First Impressions 
Rating:
5.0

Love it!🖤

Natasha C.  |  First Impressions 
Rating:
5.0

Micheal was great! He was very friendly and attentive. I really appreciate his accommodation and I felt comfortable during the engagement and interaction. Thank you Micheal for making our experience quick, simple and easy.

LECEY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carine-Tatiana M.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff. Very clean storage.

unal e.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tonya B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS L.  |  Overall Experience 
Rating:
5.0

Very kind and helpful staff.

unal e.  |  Overall Experience 
Rating:
5.0

Remarkably helpful! Above and beyond

Ryan C.  |  First Impressions 
Rating:
5.0

Make times later please I work late so sometimes I wasn’t able to put anything in the storage after 10

Ayodeji o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lance K.  |  First Impressions 
Rating:
5.0