El cliente no dejó un comentario.
Daniel C. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Albany
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Mice and rat 🐀 in my storage
Hendy B.Drop off was super fast and easy.
Joseph R.Simplify returning Truck after hours it took awhile trying to make sure everything was Completed. Also I paid over $14 for less than a 1/4 of gas TY
Sherry M.Awful customer service. I filled my gas tank above the line I received it and was was still charged for gasoline. They told me in person they would reimburse me for the mistake and I have yet to be reimbursed
Thomas P.Dirty rental
James B.Trailer was great and had no problems. Staff at the initial pickup and dropoff was excellent as well. The problem is that Uhaul double charged me. I dropped the trailer off before it was due. Uhaul sent me a receipt confirming that I dropped it off. Then Uhaul charged me again two days later for the same rental. When I called and asked for a refund, Uhaul shorted my refund approximately $3. There was no reason for them to charge me a second time and no reason for them not to refund the full amount of the second charge. Awful.
Rowennakete B.I have rented a car trailer twice and both times i returned the trailer the employee who checks the trailer in failed to notify the office it was returned and they called each time wondering if i was going to return the trailer. Each time the employee said no worries your all set they would notify the office and in both timed it never happened.
Billy D.Way under staffed, employees had to lock the doors in order to handle customer reservations
Glenda L.EVERYONE WAS GREAT................
BRIAN M.This location company is robbery with customer. I rent the truck and used only 11 miles, they charge me extra $23 dollar for 5 GL gas. Even I put 1 and half gl already.
TENZING D.The only negative part of this experience is that my original reservation was booked incorrectly which resulted in a cancellation. I was just glad there was still a unit available to us.. Calling this facility is difficult. Each time I would call I would be put on hold for more than an hour until it will eventually give up. There were other times when I would call and put right through to, I believe, a person not on site, but perhaps a call center which was helpful.
Karen K. | First ImpressionsClean the inside of the windshield.
John S.Great customer service experience. Made my experience seamless, efficient, and memorable.
Leon W.No improvement needed my experience was excellent.
aaron G.Truck itself was an issue as gas smell and even $20 in gas did not go 20 miles
YARAE T.Workers were very rude.
Hector G.Drivers side door you had to slam hard for it to close. Reserved and paid for an appliance dolly but did not have any left. Created a real problem as was moving an appliance to the 3rd floor and was a struggle with a regular dolly
Paul F.The manager was super unprofessional
Luis G.ND
patricia b. | First ImpressionsJake did an excellent job on my Mini cooper trailer hitch Very nice work on his part Jim Johnson
Jim J.Nothing , please note that in Albany , k-p was a tremendous help to us today
WILLIAM D.The drop off location was confusing as the sign for equipment return showed an arrow to turn into the parking lot and upon turning the arrows painted on the pavement were going the opposite way so it looked like I entered the wrong way. It took quite awhile for someone to come over to the truck when I finally got to the correct area and then the communication with that person was very minimal. Basically a simple-"you dropping off?" When I acknowledge he said "all set". Very impersonal and I could have just as easily saved time by locking the truck and putting the keys in a drop box
Judy V.I was charged for 5 gals of gas I had put in 5 gals before i dropped it off. I am hoping to get my $26.00 back.
Richard C.Check in and check out very quick and easy. Employees very helpful and pleasant. Would recommend this location to anyone!
William S.Your customer service is the best in Albany. I have no suggestions for improvement
wes B.Easy after hours drop off. I've used them before for storage, and customer service was great.
Tameika W.Everything was great
DONNA L.Notifying customer that there is rental equipment inside the cargo hold (handcart) for rent if break seal instead of renting a second ahead of time so do not end up with (2) handcarts taking up space.
Dan S.Paul was very helpful. Everyone was courteous and professional.
Julio H.Smelled of cigarettes when entering the truck. The app also ran a bit slow, but I thought the instructions and even navigating the store was quite straightforward, even for my very first time.
Britney M.Everything was good
jorje G.The customer service was terrible. We did check in fully and they didn't have the key inside so it took 25 minutes then our truck was blocked in by another. The clerk was rude and on her phone.
Marita A.Continue great service
CLYDEJ JR N.We reserved a 20' truck, but received a smaller vehicle. We had to move tall furniture which was why we needed the larger size. We ended up having to turn the tall items on their sides which ended up causing unnecessary damage to them. The gas gage on the truck also didn't appear to work correctly. We put $50 in gas in the vehicle before returning it (after driving less than 100 miles) and the meter only went up slightly. We hope not to be charged for not filling. We put more than seemed necessary for the short distance the vehicle was driven. Also, the vehicle was not very clean and smelled strongly of cigarette smoke.
Summer B.Other than the cab of the truck smelling like cigarettes Everything was great
Barry M.Very misleading pricing and they give you trucks that are not maintenance at all. Don't go to this location, Clifton park area is much better. With great customer service support who explain pricing in detail.
Jennifer M.Not having used Uhaul in several years I am amazed at the ease with which you can return your rental vehicle. All staff that I interacted with were friendly and courteous.
Keith H.Storage reservation NOT as promised.
Henry B.Finding the truck took a bit because it wasn't parked where we were told. So we had to look in a few trucks to match the numbers on the keys.
Jayna M.Everything went smoothly and I was very happy with the rental!
William S.The staff are wonderful! The inside of the van was pretty messy…
Elizabeth M.The person who hooked up the trailer was great!!!
Todd S.No complaints. Great service!
Jamila C. | Overall Experience1. Pay attention to the customer - greet them when they walk inside. Don't talk about the pizza you're ordering for lunch in between asking questions to the customer. 2. INSPECT THE VEHICLE - broken lightbulbs and screws in the back. BIGGEST ISSUE!!! Alignment was so bad that it wore down the tires to the wire of the tread, coming EXTREMELY close to a blown tire which could have caused a car wreck, damage to possessions or even worse - potential injuries or death to the passengers.
Anna V.check in was a breeze. much better than expected. emailed receipt was very prompt. Generator job and nice people to deal with.
Thomas M.The truck I reserved was not available so they gave me a much larger vehicle which I was uncomfortable driving. The staff were very nice who helped me with the paperwork.
Michele K.I rented a storage a storage. I got there. The locker was locked and had no key (they also sent the wrong uhaul storage unit). After many calls to customer support the the site directly. I have still not received a refund for the service I did not receive a refund but kept getting my account charged. Also the location I was able to get it into had homeless people stealing something from a closet
Kyle M. | Overall ExperienceFloyd was very courteous and helpful getting the trailer connected to my vehicle.
Gianni B.Have been a happy uhaul user for.many years.
paul S.It's my first time to avail your service. I used online reservation and was told the items i ordered was ready for pick up. It's not and the lady who assisted me have no idea what i was referring to. She just give the keys and paper to sign. I thought the furniture pads was not available as it is not present in the vehicle. As i returned the vehicle 10 mins earlier before 7pm it says there to wait in a spot but no one came. I went to the office and was told to hand off the keys and everything is settled just like that. The person however told me they will refund the furniture pads that was not given to me in the first place(hopefully).
Michael S.This is the best U-Haul location I've ever worked with. Gracias
wes B.Actually inspecting rentals upon their return and making sure they are clean for the next customer. The one I was provided looked like it had been used to transport livestock with animal feces splattered on the wall and the floor was mopped with no water.
Robert F.The truck was dangerous. The steering pulled t the right and to go straight the steering wheel had to be at a 45* angle. The driver's side out side mirror was damaged and pointed at the road; to back up you needed to open the window, push the top of the mirror forward until you could see. The moment you started driving forward the wind pushed it back down. Whatever needed to be tightened was hidden so a temporary on-the-road repair was impossible.
Richard C.I have rented for several years storage units 3301, 3311, and 7124 in Albany, NY. I have checked out of 3301 and 7124. I still have 3311. I have last paid January's rent for 3311. I have been charged a garbage removal fee when I moved out of 3301 and 7124. I have been messed with by the employees in 139 Broadway, Albany, NY. Storage. They won't take partial payments of monthly storage. I offered to pay February and 100.00 garbage fee. I should not have to pay the garbage fee. Free garbage removal should be. I have paid a fortune so far. The one worker would not let me go back into the ground floor to get the garage that day so I left. When I went to pay February and the 100.00 garbage fee I showed the receipt that I paid January rent. I don't have much money because of the COVID in the area. From: Alene Dingman
Alene Marie D. | Overall ExperienceKeep up the great work!🤙👏
zoraida s. | Overall ExperienceI think we should get an hour or so extra to get into our storage instead of 10pm 11pm or 12am
john g. | First ImpressionsWe had a horrible experience We definitely neglected our payment but when it came down to finally get our belongings there were a few people that helped us out Corporate was great Jaime M was a huge help in Albany Angelina in the front of the Albany store was fantastic. This young lady should be a manager. She did not stop moving the entire nine hours we were there Broken garage doors and elevator problems put customers and employees in a difficult environment Not fair to staff or customers Also we were told to leave our belongings in the hallway as there was not enough staff to help us get back to our unit due to malfunctioning elevators. The woman at the counter, her name started with a C told us come back tomorrow. Everything will be safe. When we arrived and we were about to be brought up to our unit I noticed some of my items were already removed. So the miscommunication between employees is sad. I know that your business is very busy and you deal with multiple diversities. But for a company that is as large as yours , maybe some changes need to be made. Thank you for finally allowing me to get my belongings back. And possibly hire managers whom are competent and don't blame their staff for their inability to actually run a business that was placed in their hand. Gracias
Frances s. | Overall ExperienceAbsolutely horrible customer service and poor communication on managements behalf. This facility is not well looked after and I had to reach out to corporate because of the lack of professionalism. I would not at all recommend this location. Apparently, I am not the only client that had a horrible experience at the Broadway UHaul. Hopefully corporate sees the faults in this location and takes immediate action.
Leah D. | Overall ExperienceMy visit on Friday afternoon was my far the best of all the times I've been to this Uhaul. Paul is an exceptional employee who made the moving process so easy. He even helped secure my items and taught me how to use the fasteners.
Mersiha A. | Overall ExperienceHow dare you ask me to rate your pathetic company! Your company is the absolute WORST business I have ever had the misfortune to deal with!!!! You sold my precious belongings for practical nothing!! You, Todd are a despicable, incompetent, unprofessional, lying, thief, who should be fired for selling client's belongings!! You never contacted me at all to give me a chance to pay my arrears, you are just a real disgusting, racist, piece of trash and don't you even think about charging me for the arrears. Shannon was the absolute BEST manager there and really cared about the customers....unlike you. I hope they get rid of you asap!! I will never use you people again and I will definitely tell everyone I know not to either.
Michelle C. | Overall ExperienceUHaul staff is extremely helpful and will go out of their way to help you.
Tracy B. | First ImpressionsThe staff was very efficient, courteous, and patient. Aysia was VERY helpful.
susan z. | First ImpressionsNo comment
Ivery W. | First ImpressionsPlz remember me thanks uhaul great place
Freddie T. | First ImpressionsCanceled it on 12-22-2022, didn't need it.
DANIELA B. | Overall ExperienceMy sons stuff got mildewed and had to throw away his couch set and mattress and box spring.
TANYA W. | Overall ExperienceFor 2 days the storage facilities I had just rented were locked customer service unable to help. I spent two days of a nightmare because people weren't doing there jobs. Very sad, recommendations hire nightime security
Karen G. | Overall ExperienceThere customer service stinks the manger was rude. Back in August they said they sold off my unit, but then in October I got a call saying they didn't and I had to pay $359 ($789) and take it the same day, I had already throw the keys and swipe out so the made me get a locksmith I had to pay another $135 out of pocket to me this was some bull shyt I call and call you guys left messages was told they were going to email the manger but nothing like that happened someone need to looking in to things like this I will never use this storage place again or tell my friends to you guys do bad business and cheat your customers
teneeshia r. | Overall ExperienceI greatly appreciate you and your team. You all were very patient, sympathetic and understanding to my family and I during our difficult times. I am forever grateful to you ALLLLL. Happy Holidays
Monique K. | Overall ExperienceAll the staff were all really nice and helpful.
Whesley D. | Overall ExperienceThe cost started to become unmanageable. Carts were always scarce. The elevator was hit and miss. While not a reflection on the company, other patrons were difficult to deal with.
Danial S. | Overall ExperienceThe 7 floor smells like urine by my storage real strong7144
Maria C. | First ImpressionsThe staff had attitude and were not helpful. I paid a full month for November left 10/31 and did not receive any refund at all. Paid a late fee October and didn't get that back. I thought I was set up for autopay. Oh well live and learn
Michelle S. | Overall ExperienceMy only comment is that the customer elevator is extremely finicky and slow, but everything else is great.
Caitlin B. | First ImpressionsPésima alquile un truck para mover mi mudanza y me robaron mis pertenencias el manager no me ayudo como se debía solo me enseñó las cámaras que quizo pero un empleado de el robo las cosas que dejaron en el truck por accidente JAMÁS vuelvo alquilar nada de ese almacén el servicio un asco deberían poner empleados serios y con compromiso
Miosoty R. | Overall ExperienceThe return process after hours .. Terrible ..I was unable to connect to the site then when I did connect there was no return after hours option.. 😕
marilyn D. | First ImpressionsAll the staff were super friendly and helpful and the facilities were very clean. I couldn't have chosen a better location to help with my first time having to store my possessions.
Justin P. | First ImpressionsThe only concern I had was the information for my current address and my drivers license as there were multiple inconsistencies on the various contracts that I had to purchase items at U-Haul to rent the U-Haul truck and then to rent another U-Haul storage space when I got to Albany New York.
Roxellen A. | First ImpressionsThe unit had a lot of things to be worked out but the staff went above and beyond to help us out.
Amanda D. | First ImpressionsI had to pay an extra $10 to access my things 24/7. Also I have trouble with my legs and back and had to walk to get the truck myself. Had to drive back and go in again to ask about the dolly I pd for to find out I had to get it myself.
Michelle S. | First ImpressionsStaff was very helpful and accommodating.
Jeffrey A. | First ImpressionsAysia was very knowledgeable and always helpful. I would recommend her to help anyone with their moving or storage needs.
BELINDA S. | Overall ExperienceStaff is pretty rude .
Bryan T. | Overall ExperienceAll the staff were very helpful and knowledgeable. They went over and beyond to take care of me and my family. Special thanks to David Jones an Jada Taylor-Stubbs. Thank you guys..Forever Grateful
Monique K. | First ImpressionsI was very fortunate to get a rental. This truly helped me while waiting for a new apartment. ( Slumlords/COVID area)
Timothy S. | Overall ExperienceRuss from the Erie Blvd warehouse facility thankfully explain how it all worked and he was able the straighten out the confused misinformation I got on the phone and at the Broadway facility
Sebastian Anthony P. | First Impressionshomeless people live here bathroom was always destroyed staff was very helpful until last day when i asked to use a broom to sweep unit out and they acted as if uhaul did not own a broom or dustpan
Jacob P. | Overall ExperienceThe young lady that rented the storage to me was highly, kind, and provided great service, so was the other young lady, a cleaner that checked me out of the store room. Very professional, thanks to all.
Tilden D. | Overall ExperienceMy intial storage locker was given out to another without my permission. I only found out when I tried to get in. I had to re-apply for another again That was terrible !
Nsikak D. | Overall ExperienceI moved out and I was still charged after.
CATHRINE B. | Overall ExperienceDefinitely below average. The staff is very unprofessional. When I got to the U-Haul to pick up my rental and storage unit there were several things that went wrong. They didn't have the size rental truck that I had reserved weeks in advance nor did they have the size storage unit I had reserved. They also ended up double charging me for my truck rental and I had to make several calls before a refund was processed. Definitely would not recommend
pamela P. | First ImpressionsMold on the ceiling of my unit. Was not climate controlled. Bad stinch
Lorraine B. | Overall ExperiencePlease contact about solution and some kind of credit
Bobby G. | First ImpressionsThe attendant was very professional and courteous.
atakuma c. | First ImpressionsOnly thing is when the elevators are broken
Leeonda D. | Overall ExperienceThey over charged me
Christa T. | First ImpressionsUnfortunately, and employee left with the facility keys, blocking customer access to the stairwell and elevators. This prevented me from moving into the unit I rented while I had a uhaul truck full of my possessions. However, the Staff were able to creatively and quickly address my issue to my satisfaction. Their kindness was much appreciated as well!
Russell K. | First ImpressionsSome mouse droppings in our unit which may have been brought in so I understand and your elevator was down a few times. Overall your staff was great!!!! The young lady with pretty nails was very courteous and professional.
VIOLETA V. | Overall ExperienceThank you for the space and overall convenience of your rental trucks as well.
Joelle P. | Overall ExperienceI don't like the fact I had to call multiple times to have my contract closed 6 days after moving out. Customer service is a joke. Hung up on me and didn't bother to call back.
naiema E. | Overall Experience