Nice job. Young lady walked me to unit and made sure I understood how it all worked. Very good

- Appreciated simplicity of storage unit reservation and payment. For ending rental, I had to go into office because website was unclear if request to end rental had been made for both units or only one. - Checking out van, through website and in office, was fairly easy. One suggestion: allow condition photos to be uploaded from Gallery, as is allowed for storage unit. - Alarms in storage unit facility went off frequently despite seemingly no one coming in/out, leaving a door open, and us being checked into unit. Annoying, and not effective as I never saw anyone from uhaul respond as if there were an actual problem.

Excellent service and storage facility

I can not express enough my disappointment in Uhaul. You failed at every level. I called to make a reservation at your customer service number. I was looking to store outdoor furniture that includes 126” table. After discussing this with you advisor I was advised a 10 by 15’ unit was best. I also ordered a 26’ truck. The reservation was made weeks in advance. I consequently made plans for friends to help load out truck on move day. When I showed up Saturday I was given three adjacent, but separate 5 by 10’ units. I told the GM this would not fit the table that I had discussed with the Uhaul agent at the time of reservation. The store GM told me that I did not reserve a 10 by 15 room, rather 10 by 15 in space and he did not have a 10 by 15 room. When I described the call. He told me he had nothing, customer Service agents don’t know what they are talking about. He also told me that how could he be sure I even told the agent I had a long table. I hope you have video with audio of my in person experience. It was awful. I won’t write all of the remaining failures other that to say It took four later calls over two hours to customer service to finally learn Uhaul could not help me and instead screwed me over. The first two calls were with helpful people that put my on hold. BOTH agents in an effort to help had to place me back on hold. When they did BOTH resulted in me being put back into the Uhaul call service que to get to start over with a new person. The third person was helpful but was unable to find a first floor separate location and sent me to customer service. At customer service I was told the substitute unit given by the GM was actually a split level unit and too short for my table. I was now told Uhaul could not find a unit anywhere within 30 minutes. At this point our friends who were helping load the truck had to leave. It was a sunny Saturday when we would have finished. I had to find another facility and find people to help me Sunday. It snowed on Sunday. To top off the fun, when on Sunday I returned the truck it turns out the 14 foot substitute unit was actually 14 and the customer service person who said it wa a half that size was wrong This is who failed. The GM at Troy, MI on many levels. The person who built the customer service system that threw me back in que. Management that did not give the person any authority. The customer service person at the end, while nice, she gave bad information on the size of the unit. Mostly Uhaul upper management for leading a horrible company. By contrast I ended up renting at Public Storage. When I called them I had no wait time. They were helpful, organized and professional. On m aside about Uhauls culture is the Please Note comments below. The comments are the opposite of customer service. They set rules. Why ask for feedback and then direct orders. Terrible.

Thanks everyone at this location for making a difficult transition and move happen with far more ease.

Your office was consistently understaffed, creating long waits. I was vey put off by one of the young female office staff, not customer friendly, and down right rude. This was at your Troy Michigan office. Also, I reserved a trailer 5 days in advance but then it was not honored and had to travel to another city to get a much smaller one. This created a major headache for moving. I will go somewhere else for my future needs.

Service was absolutely terrible. Both times I went in, it took forever to even speak with someone.

Everybody was very nice

Easy access and very secure. Easy to use carts for loading and unloading

Christopher was friendly, professional and very accommodating with our crisp space needs verses my guess in space size needed. He was able to switch on a dime and provide the proper space my family needed. Thank you Christopher.

My experiece here was awesome longer than I expected but the staff fantastic I waill not hesitate to reach out to you all if I need future service...thank you!.

Gold standard for climate controlled storage

Superb facility - clean, lit, temperature controlled, safe. I really enjoyed the covered loading docks, which made it soooooo easy to load right into my pickup, to stay out of the rain, and to not worry when making multiple trips to my storage locker.

Thanks to U-Haul for the first free month for students during the pandemic. This was a huge help for me in this season and gave me peace of mind at a time when the world felt utterly chaotic.