Comentarios del cliente para U-Haul Moving & Storage of Troy
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Troy
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Kristopher P. en
The reason for my rating is this locations complete lack of customer service and ice removal. I even asked about it and the employee admitted to them not ordering salt for their huge parking lot. Well forget the entire parking lot, they didn't salt anywhere. I took a nasty fall and both hands were covered in blood by the time I returned my key. The payment is black and at 7pm in Nov you can't see anything as they also do have enough lights. I am surprised they are making me pay for the service when I should be calling a good injury attorney to sue them for gross negligence.
Rodney L. en
There are a few damaged items on the interior of the truck that was not noted as I rented the vehicle. The move went well. Thanks for your service.
Aditya D. en
Good experience
Fatos G. en
Insurance too expensive, using vehicle for 6 hrs and only 6 mileage drove $11.00 to much. Must be based on mileages
Earl H. en
You guys did a great job, keep up the good work
Robert W. en
I don't think I can really recommend Uhaul, because they work with a fraudulent company like Moving Help. Unless you think 2/4 moving help is good, it's not good. For most people moving is a big thing, and the expectation is for them to show up. When their associates don't show up, and they try to pawn off this responsibility, customers pay the price.
Albertpaul M. en
Check equipment when returned. The trailer they had already hooked up to my truck had a broken strap. Had to swap trailers which wasted more time. Manager said to associate that the strap should have been charged to previous customer, also wrong approach! These items wear out and should be changed out periodically.
Jamesjoseph S. en
I was surprised how nice the whole experience was.
SUSAN B. en
It was an easy drop off..before you knew it I was out the door. Very courteous man to greet me.
Madhusudan C. en
Its pathetic experience, there was no information about the box arrival date and time at storage location, box arrived late and was kept outside for more than 3 days in cold weather. When I questioned about it they responded me telling the person who is supposed to store the box is on vacation. couple of items were damaged and i had to throw away all beddings and dresses. I emptied the box before my monthly rental starts but I was charged for next month rent. I was supposed to get money from U-haul as my box arrived late. When I called about the monthly rental charged and late fee, i got response that it will be taken care, waiting to get it resolved.
Dale P. en
Rachel was very helpful excellent customer service
Bowei L. en
Great experience with U-haul. Will use it again.
Michelle R. en
Custoner service was amazing. Had no issues at all renting or returning.
Mani F. en
Exellent branch, polite and helpful staff
Maxgerald H. en
great fast customer service, and with a smile
Carnelharry-Lawr R. en
I really love this UHaul location in Troy. The customer service is par excellent.
Brian K. en
Everything great!! Thanks
Stacey H. en
I cant think of anything. Josh helped me with my check in and check process and he was very helpful. I would rent from this location again. The truck was clean and even had an air freshner in it, so it was a pleasant odor.
James G. en
Not charge $4.50/gal for gas
Michael G. en
I was charged $22 for gas when I returned it fuller than I had received the truck. Not enough to waste my time arguing, but it left a bad taste
Jeffrey B. en
The vehicle was absolutely disgusting and the door barely even close. The dashboard in the cup holders were full of old caked in grease and grime. The door would not close and had air blowing in and fumes that someone tried to cover up with an air freshener. if I wasn't in such a bind that I needed to move that day I would never have driven the vehicle because I felt unsafe with the door about to fall open and the fumes coming in. However I was still charged for the full rental despite a dangerous vehicle.
Youkhanna I. en
Thank you so much Your business and office staff all employees Excellent service thank you so much.
Alex T. en
Rachel answered all of my questions and more! The process was simplified; I’m glad I chose UHAUL’s storage unit. Thank you!
Teresa J. en
Super employees - knowledgeable, friendly and helpful. I would definitely use this facility again and recommend to others.
Nicole C. en
Although I was experiencing a hardship they worked with me. Thanks to all the staff for their professionalism and kindness.
lidia s. en
Excellent service
tatiane k. en
The stuff was very helpful in the whole process with storage and truck rental.
brandon r. en
24hr 7day access to the unit would have been preferred.
Tyray B. en
Staff was very helpful and quick
jonathan b. en
Great job
matt m. en
Never had any issues with Uhaul storage unit
Debron M. en
Everyone I dealt with was professional and friendly. Thank you for all for your help
SHARON H. en
I highly recommend this facility. I used their storage facility and was very satisfied w/ their customer service. I also dropped off trailers multiple times and again was very happy w/ the customer
Rita A. en
Thank you
ariadni l. en
I was checked out of my unit on Sunday & was still charged $159.99 on "autopay" on my credit card for the next month! NIGHTMARE of hours on the phone trying to get the charges removed! Dont autopay!!!
Naomi M. en
Wonderful staff. Very courteous and helpful. Clean facility.
Melissa A. en
Really helpful staff!
julie c. en
Thank you! The storage facility in Troy is excellent.
Isiah H. en
top notch facility!
NAZIH I. en
access card was not working, no light in unit, a lot of other issues.
johnny d. en
For a young crew twice ive came here and twice with class professional handeled Johnny and his co-workers i think the other was Corey but omg amazing fast safe covered they did it to perfection
lisa s. en
Excellent, all around good service!
Wendell s. en
The in Troy was helpful and friendly, I would use them again when needs arise.
SHARON H. en
Malik (sp?) was great! Very helpful signing me up for storage unit, answering my questions.
jan c. en
Check-in process needs to be simplified. De'Andre Brown was very helpful.
robert p. en
Everyone at the store is always courteous and nice. The only issue I have is that sometimes you have to wait in line for a while to get service. The handling of walk-in business can sometimes be slow.
Jeffrey B. en
Exactly what we needed when we needed it for as long as we needed it.
Andew R. en
Great Management and Staff
Nathan K. en
It was easy and quick to do things here.
Kevin M. en
Our family moved to the Troy area from out of State. This was our first experience using U-Haul and the operation greatly exceeded our expectation. Deandre went above and beyond service for us.
Min H. en
price is reasonable. staff was kindness.
Kenneth P. en
Very friendly and efficient!!
Lori A. en
Staff is not trained. Call center is poor: long wait time, did not I.d. Staff Alex Rice, mgr?
Charles H. en
Staff at center was very helpful. Thanks!!!
John C. en
Rachael was great Got us set up in a couple of units, Fast easy check out Johnny was great also.
michelle k. en
Any issues got resolved which was so appreciated. I will continue to use Uhaul for my future needs. Thank you.
CELESTINE J. en
Thank you
Steve H. en
Five star facility. Very clean. Big elevator. Everything was new and in great shape. Easy loading and unloading because of well designed dock and interior access. Provided carts very helpful.
Ruchir P. en
Never will recommend to anyone never answer the call on time charge us twice and wen we email them for refund no response
Yugundhar M. en
Box came a week late to home Destination uhaul doesn’t provide service to deliver box. They said to ask another uhaul, when i call them they said to call back where the box is (Its like blame game)
KAREN C. en
Overall, this was a positive experience. Thank you!
Cory E. en
Great staff