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Mark S.Customer Reviews for U-Haul Moving & Storage of Troy
Testimonials From Recent Customers
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Hope S.The Right Mirror and Blindspot was not Focusing
VISHNUVARDHAN R.Great service - helpful -
WILFRED D.Keep up the good work. Very friendly and efficient staff
Richard L.The guys were helpful too
RONALD ANDREW L.The team at this location is professional, courteous and friendly. They make you feel welcome and want to be sure you have everything you need. No delays.
thomas J.The U-Haul Moving & Storage of Troy Staff was very helpful and accommodating.
Dave M.There is nothing that needs to be done to improve customer service. I had an exemplary experience with my rental. I must give Christopher a huge thank you for explaining everything to me and his knowledge of the business.
MITCHELL D.the van was given to me needing air in tiers and the inside had not been cleaned. was overcharged mileage only went 6 miles round trip was charged for 11.
JEANINE L.Quick return of vehicle with easy to understand return procedures made for a super easy experience
Alexander M.The truck returned was good. They did what they could but I'm waiting for corporate to look at the claim to respond. It's all on file
Pamela C.Great Experience
MARK T R.Be more honest and consistent with additional changes
DANIEL LAVERN P.Walk me to the truck and go over things
Tom M.Staff always helpful and pleasant! Best experience ....thank you!
renee p. | Overall ExperienceWe were charged for 2 days even though we only had it for one. We received a refund through customer service, but it was a pain.
KYLE PATTEN P.Horrible experience, never again!
ABDUL WAHID-ALI K.Great service person, great capacity, very easy and convenient.
SHENGNAN L.was in and out in less than 2 minutes. so simple and the man was very helpful. I would come here again for sure.
Jan L.The manager was great! I was pretty upset when I realized I had rented a unit with stairs. It wasn't clear to me from the ad and I was quite surprised and disappointed to find that there were a few stairs to go up. I wrote an email to the manager explaining why I was upset and that it had really inconvenienced me, as I had not planned for moving things up a set of stairs. He was very understanding and immediately helped to fix the problem. Each time I visited the employees were nice and they were very helpful.
Tyler W. | Overall ExperienceGreat service and friendly helpful staff!
Selenia S. | Overall ExperienceOnline check in is the way to go. No line, no waiting. In and out in 5 mins.
Mark K.Very quick service!
MARTIN LEWIS S.On your site I reserved a dozen furniture pads, when I arrived at the location I was told they didn't have any pads, and they hadn't for months. I asked again about why they were listed on the site I was told the site never matched actual inventory. I explained that my primary reason for renting from them was that I could rent the pads and trailer from the same location, he told me I could buy the pads at $8.95/each, I asked to talk with a manger or other supervisor and I was told no one was on site, at that point I asked if they could call another location and he did, which I had to drive another 15 minutes out of my way to get the pads. Overall, I was disappointed, but I had no choice.
Timtothy L.26 foot truck muffler needs to be replaced. Is really roaring!!
Wayne B.Do not cancel a reservation without contacting the customer to ask if they still want the truck. Sometimes, due to unforseen circumstances, a person arrives late for truck pickup
Bruce S.Make it easy to talk to a live person always
PAMALA MAUD D.The turn-in procedure wa very fast and effecient.
Mark R.My initial reservation was at the Warren location (13 Mile/Ryan). I was never contacted prior to, but found out upon arrival they did not have a trailer for me. They set me up at this location.
STEPHEN WILLIAM F.Thank you. Great job!
RUSLAN D.Hidden secret Billings for .. not folding blankets back . I'm snapping a dolly I didn't even ask for( but u live & learn .. smh
Tiera M.Great crew. I'll go back to this location especially because of it.
Steven D.Very easy rental process!! Much better than a car rental experience!!
Milan R.friendly staff
Fredrick A.Broken visor kept falling onto field of vision. Poor window seals created a brutally loud wind in the cab. Windshield was filthy, made worse by the poor windshield wipers, worse yet because of heavy rain falling during last half of drive. Overall my worst experience with Uhaul ever.
Curtis N.easy fast and quality
LINDA SUE O.Friendly and easy
Jennifer P.Though the location was busy, everyone I dealt with was friendly and courteous taking the time needed with each customer. Keep up the great work.
Brenten C.Only deducted one star because the location seemed to be understaffed.
CARYN W. | Overall ExperienceChristopher was very helpful no matter how many questions I had or what the question was...so good to work with!!
renee p. | First ImpressionsNo one available upon return. Not enough staff for check out. Debris left over from previous renter in cargo area. Charged me for gas even though I put a correct amount in before bringing the truck back. Drove 17 miles and put 2 gallons in. That's fraud!!
CHAD R S.Overall there is good and bad. The good, the pricing was very fair. The Bad: There was only 1 staff person and I stood in line for over a half hour with a number of people in front and back of me. Should have been more staff there. One other issue, it was a snowy day and when we were unloading the truck with the tailgate open, there was rust dripping all over the bedding that we had on top of the furniture. Needless to say, it stained all of the bedding.
Carl K.The Fuel was reported as 7/8 when it actually was 3/4. I returned it with 7/8. It is not the only time it has happened.
EDWARD L.N/C
Jay G.I ordered a trailer and furniture dolly on-line. It was critical to the moving of large granite slabs. When I got to the store to pick up the trailer and dolly, I was told the location did not have the dolly reserved on-line. It is incredibly poor service to allow scheduling of equipment only to find it is not available. I could have and should have rented from a location that had the equipment I needed.
DANIEL HOWARD W.Men at this location didn't want to put my truck on and when he finally did he did it incorrectly horrible customer service
ASHLEY NICOLE J.Rented three times in last six months. This was the best experience.
Aaron G.I didn't feel very welcomed when picking up my truck. There is no positive customer service by handing someone some keys and a piece of paper and saying “your truck is out thereâ€. I had to remove your cardboard sign and look over the truck prior to taking it. The truck itself was FILTHY inside the cab. There was cigarette ashes everywhere and the center console area was absolutely DISGUSTING. When returning the truck it would have been nice to know to just leave the keys in it and take off. I went inside to return the keys and it was as if I was a burden by bringing the keys inside. Overall my experience was less than desirable at this trip. I have rented from here before and had good experiences, however, this trip was less than desirable.
Kyle C.The cargo van I rented was dirty, someone dumped a slushie in the front and the back was full of animal hair. The staff was friendly enough and helpful. I also had a TERRIBLE experience with UHaul overall and a manager was supposed to call me back from the Western Michigan office, so I'm pissed that no one ever reached out or made things right.
Kelsey R.Overall I had a good experience with the uhaul employees, my issue is with the truck. I was rented a salvaged truck that reeked of gasoline and poison and was told AFTER I only was rented this truck because they overbooked reservations. They advised they didn't want to rent this truck out otherwise. I was charged the full amount despite this. Extremely disappointed in the quality of the truck and the fact a reservation was confirmed despite over bookings. What is the point of making a reservation.
Madelynn P.Larry is second to none. So helpful and friendly. Absolutely amazing ðŸ' ðŸ'ðŸ'ðŸ'
RANDY DALE A.It was quick and the clerks were helpful.
TAMMI AKEMIA M.Reese was extremely professional, patient and helpful!!
Alicia C.Staff are very professional and very thorough they were very pleasant and informative. They did a great job considering they were very short-handed as is lots of businesses to the covid amazing crew you have there
TAMMI LYNN N.More customer parking, staff were excellent
PATRICK JOHN M.None at this time.
Roger P.Not a damn thing. Friendly people working there and they do everything to help you get on your way. They know how pressed for time everyone is. Great service.
CHRISTOPHER ROBE P.Location was closed at drop off but online steps for returning were easy to follow and understand.
Emily H.I’ve never felt so special being shown around a clean and neat u haul Facility in all the 30 plus Years traveling with u haul The floors so clean and shiny , beautiful just clean, you Mr. Clarence Vicent Thanks for making my move to Michagan a lot easier.
Marylou D. | First ImpressionsI seen it was a 24 hr accessible and I went at 11 Pm at night to put stuff in storage and the drive way was blocked with uhaul trucks and I tried to use the pin code I got and it said I was denied and that the unit was closed so if your not a 24hr storage why put it in on the paper when we get the unit and why advertise it on the website and the lock thing on the door needs to be adjusted on unit E-156
Natashia C. | Online Move InWas treated with respect and the staff was most helpful with my trailer return and storage needs. And they provide a complimentary lock.
Teresa H. | First ImpressionsVery clean facility. Very respectful and nice service. Recommended this facility to my friends moving here to Michigan from Illinois.
Kijohnna L. | First ImpressionsBen Craft did an excellent job providing customer service. I watched him run to each new customer and offer service as quickly and pleasantly as possible. Ben is an excellent employee. Thanks Wayne
wayne B. | First ImpressionsExtremely professional and helpful
Nick F. | First ImpressionsVery nice and helpful staff, clean facilities. Wish I had seen unit before rental access through hallway was too narrow to store my couch and living room chair
Gregg C. | First Impressions