Comentarios de los clientes para U-Haul Moving & Storage of Troy

Very easy drop off. Gentleman came. To the truck so we didn't even have to go in.

Great

I always use U-Haul your the best

The staff there was very nice. He solved all my problems

Very organized establishment

I do alot of business with this uhaul location and it is always great. Mr. Yousif didn't phenomenal job helping me out. Thank you!

Somehow the listed $25 cleaning fee for the moving van turned into a $150 cleaning fee. I sent an email as soon as I saw the receipt, and have yet to hear back. Classic bait and switch.

Truck was not clean. We had to wait over 30 minutes to get any service. No other customers were in the store at the time. My daughter had to find someone to help us. When we finally got service we felt we were inconveniencing him. He was rude and disinterested in helping us

The truck died twice

The trailer I rented should not have been allowed to be on the road. The ratchet straps are rusty and unusable I had to go buy my own to strap the vehicle down. The trailer had 1 bald tire. The rubber safety clips that help stop the chain hooks from falling off were missing. I now know I cannot trust the employees that hook up the trailer and I must do a full inspection myself. This was a total disappointment.

Actual equipment was satisfactory. Low rating because of hidden fees: environmental and ‘cost recovery' as well as scam of leaving gas at 3/4 full and then expecting customers to be able to ‘guess' how to refill to that amount. Also, the add-on insurance is also scammy. Just like when renting a car, customers are pressured into paying for it without getting guidance on whether their existing insurance covers it.

Very helpful service.

Long wait to collect the equipment.

We have recently rented a storage unit and a cargo van. Great experience.

Stay customer oriented!

Nothing everything was perfect thank you

The customer service representative Malik Wardia who wrote up the order and Ron the manager were very helpful, knowledgeable and professional. It was a great experience dealing with this U-Haul location, I'll certainly use them again. Thank you, Nina Goze

We were disappointed to get an additional charge the day after our rental...as we dropped off the truck and were told, “you're all set.” However, we called to confirm the charges and received excellent and prompt customer service from both the call center and the local location. Definitely would recommend this location and would use their services again!

Typically the equipment at this location is clean - this particular trailer had dirt on the fenders and a lot of sawdust in the bed.

None

Had trouble logging in to my acct at location for aft hrs key pick-up. C/S operator was GREAT! She was very patient & knowledgeable!

Large apparently company owned store. Very helpful staff and return was super efficient.

The mobile pickup after hours was an absolute disaster. Attempted to upload a picture of my face about 10 times to no avail. Instant messaging was clearly a bot and not a real person. Was on hold for 17 minutes before speaking to someone who could help me. I was 30 minutes late to pick up a very important piece of furniture. Truck was nice, new, and well maintained. When I got in touch with customer service, they were excellent. Terrible experience overall, as there was no reason for the pic to not upload properly. Extremely frustrating.

Hassle free rental. Thank you!

Very professional

Windshield wiper was broken at the time of pick up On-line directions followed, yet online application did not work. Phantom charges for no reason Driver seat heavily tilted toward outside door

All was great, the pull up to drop off was especially helpful

Excellent service. The waiting time after arrival could be shorter. I have been there multiple times and I have to wait 20-30 minutes in line every time I'm here. Probably more staff is needed

Impeccable location all-around- clean building, well-organized operation and excellent customer service from Ron and Ben, always.

The girl that was there was working very hard. But service was piss poor to say the least. She said 2 other people didnt show up for work. The truck i used was unsafe. The front end bounced around at 45 miles an hour. Could not go over 50 miles an hour. Among many other small things wrong with the truck. I will get a penske next time. I used penske a while back when uhaul was price gouging people. Due to a high demand on rentals. So i refused to pay theft pricing. I went back to uhaul because it is cheaper and trucks are lower. But after this experience. I will be at penske next time. Good bye

The trailer kept swaying the whole trip. It was difficult to keep it under control.

Nice job. Young lady walked me to unit and made sure I understood how it all worked. Very good

Ben was awesome! Superior service.

More equipment available

- Appreciated simplicity of storage unit reservation and payment. For ending rental, I had to go into office because website was unclear if request to end rental had been made for both units or only one. - Checking out van, through website and in office, was fairly easy. One suggestion: allow condition photos to be uploaded from Gallery, as is allowed for storage unit. - Alarms in storage unit facility went off frequently despite seemingly no one coming in/out, leaving a door open, and us being checked into unit. Annoying, and not effective as I never saw anyone from uhaul respond as if there were an actual problem.

Trailer was very dirty, role up door and latch hard to open.smelled like old oil inside and we had to put household items in it.

This was not my rental, I have rented from U-Haul in the past and somehow my account was referenced. The phone number was not mine and the last 4 of the card used not mind as well. All the other information on this contract 85502277, are from my account. This did not cost me any money, but in a situation could prove to be problematic. Please find out how this occurred

Store always smells like the cheapest cologne in the whole world was used to try to physically gag me.

Pick up and return were simple and quick! Friendly staff!

Friendly and quick

Ready to go and good service

You guys charged my card 2 times

Waited for 25 minutes before having to wander around the lot to find someone. There were a number of Car Doolies, but he gave me the broken one because I was returning it to a different site. The Lights did not work and he said it was too cold out to change the wiring. He could of just given me another one that worked.

I gave specific measurements of what I was moving to the salesman on the phone when I made my reservation and he confidently said I would need a 15ft truck. My furniture didn't even fill half the truck

Excellent service and storage facility

While the Van itself was clean, it really stunk from cigarette smoke. Your team was professional, but this location is extremely short-staffed. I have been here several times over the past 19 years and it is always a long wait. COVID just seemed to add to it. The app process is tedious, but I guess I will go that route in the future. I also registered online...also very tedious. No one ever answers the phone here either.

I can not express enough my disappointment in Uhaul. You failed at every level. I called to make a reservation at your customer service number. I was looking to store outdoor furniture that includes 126” table. After discussing this with you advisor I was advised a 10 by 15’ unit was best. I also ordered a 26’ truck. The reservation was made weeks in advance. I consequently made plans for friends to help load out truck on move day. When I showed up Saturday I was given three adjacent, but separate 5 by 10’ units. I told the GM this would not fit the table that I had discussed with the Uhaul agent at the time of reservation. The store GM told me that I did not reserve a 10 by 15 room, rather 10 by 15 in space and he did not have a 10 by 15 room. When I described the call. He told me he had nothing, customer Service agents don’t know what they are talking about. He also told me that how could he be sure I even told the agent I had a long table. I hope you have video with audio of my in person experience. It was awful. I won’t write all of the remaining failures other that to say It took four later calls over two hours to customer service to finally learn Uhaul could not help me and instead screwed me over. The first two calls were with helpful people that put my on hold. BOTH agents in an effort to help had to place me back on hold. When they did BOTH resulted in me being put back into the Uhaul call service que to get to start over with a new person. The third person was helpful but was unable to find a first floor separate location and sent me to customer service. At customer service I was told the substitute unit given by the GM was actually a split level unit and too short for my table. I was now told Uhaul could not find a unit anywhere within 30 minutes. At this point our friends who were helping load the truck had to leave. It was a sunny Saturday when we would have finished. I had to find another facility and find people to help me Sunday. It snowed on Sunday. To top off the fun, when on Sunday I returned the truck it turns out the 14 foot substitute unit was actually 14 and the customer service person who said it wa a half that size was wrong This is who failed. The GM at Troy, MI on many levels. The person who built the customer service system that threw me back in que. Management that did not give the person any authority. The customer service person at the end, while nice, she gave bad information on the size of the unit. Mostly Uhaul upper management for leading a horrible company. By contrast I ended up renting at Public Storage. When I called them I had no wait time. They were helpful, organized and professional. On m aside about Uhauls culture is the Please Note comments below. The comments are the opposite of customer service. They set rules. Why ask for feedback and then direct orders. Terrible.

Professional friendly staff. Very efficient and helpful.

I used the truck for 28 miles and I filled the Gas and returned with more than the gas level it was at the time of pickup, yet I was charged $6 for gas. This is cheap business cheating customers. Because of Covid issue , i didn't pay much attention to the final bill. Shame on looting the customers.

While the person who took care of me was fantastic in everyway, the poor guy was the only person there. Management needs to get their s#$t together

Waited 1 hour to get my trailer. Location is insufficiency staffed. Watched customers walk out because of long wait.

The customer service was EXCELLENT especially since there was “ONLY ONE” person working and servicing ALL the customers on Saturday Nov 7. When I picked up the vehicle there were 5 people in line. When I returned the vehicle there were 7 people in line and some people were complaining- not realizing the location was short staffed (one person- bare minimum service available)... he was running the complete office!!! He needs a Recognition and a raise!!!

Thanks everyone at this location for making a difficult transition and move happen with far more ease.

Your office was consistently understaffed, creating long waits. I was vey put off by one of the young female office staff, not customer friendly, and down right rude. This was at your Troy Michigan office. Also, I reserved a trailer 5 days in advance but then it was not honored and had to travel to another city to get a much smaller one. This created a major headache for moving. I will go somewhere else for my future needs.

Service was absolutely terrible. Both times I went in, it took forever to even speak with someone.

Everybody was very nice

Easy access and very secure. Easy to use carts for loading and unloading

Christopher was friendly, professional and very accommodating with our crisp space needs verses my guess in space size needed. He was able to switch on a dime and provide the proper space my family needed. Thank you Christopher.

My experiece here was awesome longer than I expected but the staff fantastic I waill not hesitate to reach out to you all if I need future service...thank you!.

Gold standard for climate controlled storage

Superb facility - clean, lit, temperature controlled, safe. I really enjoyed the covered loading docks, which made it soooooo easy to load right into my pickup, to stay out of the rain, and to not worry when making multiple trips to my storage locker.

Thanks to U-Haul for the first free month for students during the pandemic. This was a huge help for me in this season and gave me peace of mind at a time when the world felt utterly chaotic.

My storage decision was made to turn living room into hospital room for my husband who was terminally ill. The staff was helpful, my items were safe and in perfect condition when I picked them up. I would use this location again! and would recommend.

Very grateful for the first month of free storage during this period of displacement from my academic studio space + routine. Loved the staff and cleanliness of this facility and feel my belongings are safe and secure here.

The young man Alex was very helpful finding a cart for me to use ,. Great dude many thanks. Best...

U-Haul helped streamline my relocation. Great service, fleet and storage facility.

The manager, Rachel, is extremely professional, competent and personable... and so is EVERY member of the UHAUL staff. Moving is extremely stressful and it was a relief to store my items worry free.

Happy experience!!

Very great experience

Excellent service excellent job nice people good staff merry Christmas and happy New year.

The friendliest staff i have ever worked with. I Will be back to the location for my next rental.

Employee's were extremely helpful.

very secure, access hours convenient.

Thank you so much Your business and office staff all employees Excellent service thank you so much.

Rachel answered all of my questions and more! The process was simplified; I’m glad I chose UHAUL’s storage unit. Thank you!

Super employees - knowledgeable, friendly and helpful. I would definitely use this facility again and recommend to others.

Although I was experiencing a hardship they worked with me. Thanks to all the staff for their professionalism and kindness.

Excellent service

The stuff was very helpful in the whole process with storage and truck rental.

24hr 7day access to the unit would have been preferred.

Staff was very helpful and quick

Great job

Never had any issues with Uhaul storage unit

Everyone I dealt with was professional and friendly. Thank you for all for your help

I highly recommend this facility. I used their storage facility and was very satisfied w/ their customer service. I also dropped off trailers multiple times and again was very happy w/ the customer

Thank you

I was checked out of my unit on Sunday & was still charged $159.99 on "autopay" on my credit card for the next month! NIGHTMARE of hours on the phone trying to get the charges removed! Dont autopay!!!

Wonderful staff. Very courteous and helpful. Clean facility.

Really helpful staff!

Thank you! The storage facility in Troy is excellent.

top notch facility!

access card was not working, no light in unit, a lot of other issues.

For a young crew twice ive came here and twice with class professional handeled Johnny and his co-workers i think the other was Corey but omg amazing fast safe covered they did it to perfection

Excellent, all around good service!

The in Troy was helpful and friendly, I would use them again when needs arise.

Malik (sp?) was great! Very helpful signing me up for storage unit, answering my questions.

Check-in process needs to be simplified. De'Andre Brown was very helpful.

Everyone at the store is always courteous and nice. The only issue I have is that sometimes you have to wait in line for a while to get service. The handling of walk-in business can sometimes be slow.

Exactly what we needed when we needed it for as long as we needed it.

Great Management and Staff

It was easy and quick to do things here.

Our family moved to the Troy area from out of State. This was our first experience using U-Haul and the operation greatly exceeded our expectation. Deandre went above and beyond service for us.

price is reasonable. staff was kindness.

Very friendly and efficient!!

Staff is not trained. Call center is poor: long wait time, did not I.d. Staff Alex Rice, mgr?

Staff at center was very helpful. Thanks!!!

Rachael was great Got us set up in a couple of units, Fast easy check out Johnny was great also.

Any issues got resolved which was so appreciated. I will continue to use Uhaul for my future needs. Thank you.

Thank you

Five star facility. Very clean. Big elevator. Everything was new and in great shape. Easy loading and unloading because of well designed dock and interior access. Provided carts very helpful.

Never will recommend to anyone never answer the call on time charge us twice and wen we email them for refund no response

Box came a week late to home Destination uhaul doesn’t provide service to deliver box. They said to ask another uhaul, when i call them they said to call back where the box is (Its like blame game)

Overall, this was a positive experience. Thank you!

Great staff