This whole review is directed towards the Uhaul at 9601 Pacific Ave. I was supposed to drop off my truck at that location and got there at about 4:30 where the gentlemen working informed me they were closing, even though the closing time was supposed to be 7. So they wouldn’t take my truck or let me unload anything and made me wait an extra day to do so. While I was at this location I requested them to help guide me drive my car off the trailer. The gentleman “helping” me first wanted me to reverse off the trailer without even lowering the ramps until I said something. Then he proceeded to tell me to reverse back while the chain is still connected to my car. Now I’m experiencing some steering issues on my car. When I finally was able to reverse back, the gentleman was not directing me and my car fell off the trailer and scratched my bumper very deeply. Worst experience I’ve ever witnessed at a uhaul in the years I’ve done business. If he’s unsure how to do it, why risk the damage and continue to go through with it ?? Will be consulting a lawyer.
BRITNEY M | First ImpressionsSelf Storage Units in Tacoma, WA, 98444
U-Haul Moving & Storage en Spanaway
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U-Haul Moving & Storage of Parkland
9601 Pacific Ave, Tacoma, WA 98444 View Available Units3.6 miles from this location -
U-Haul Moving & Storage of North Parkland
9201 Pacific Ave, Tacoma, WA 98444 View Available Units3.9 miles from this location -
U-Haul Moving & Storage of Wapato Park
6402-6442 S Yakima Ave, Tacoma, WA 98408 View Available Units5.6 miles from this location -
Fife You Store It LLC
4509 20th St E, Fife, WA 98424 View Available Units
(U-Haul Neighborhood Dealer)9.0 miles from this location
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I didn’t authorize move in at any time, my unit was closed and I have a zero total due. Stop contacting me.
Daniel Y | First ImpressionsI was charged for keeping a uhaul trailer when I have proof of when I returned it. I requested a refund and haven't heard nothing about this issue
Brandie B | Overall ExperienceBryan should be manager
Bryan B | First ImpressionsI would suggest lights in the units, especially the larger units. It is a little scary trying to move in complete darkness. Other than my suggestion, everything was great.
DEIRDRE F | Overall ExperienceGreat staff
MICHAEL R | Overall ExperienceThank you to danieca who was very helpful getting me into a unit. The only complaint I have on your facilities 5hus far is lack of lift/elevator to the second floor. When storing furniture it's very difficult to carry all the way upstairs.
Valerie W | First ImpressionsEverything with this storage facility was excelent, always clean and staff were even fast to clean up garbage or broken glass left in the parking lot from other renters. Would definatly store here again. Thank you team for the excelent service.
wesley m | Overall ExperiencePrice over the years has become cost prohibitive to keep my unit. I was renting for about 7 yrs. Just could not afford it anymore - almost $200 a month. So I would hesitate to recommend to anyone. Every 6 months was a price increase. So feel like it is a way to take advantage of renters.
Cherilee C | Overall ExperienceThe employees are so helpful and friendly. Love the customer service. If for whatever reason I am in need of renting a storage space I will definitely come back with U-haul.
Laura v | Overall ExperienceThe staff were great
Nofoaiga M | First ImpressionsFound a new storage closer to home, same size, no stairs to climb, and it's $50 cheaper per month. And, the office staff is pleasant, helpful and actually answer the phone. Very disappointed in the Uhaul storage experience.
Corey L | Overall ExperienceI don’t remember the young man that helped me open my storage but he was amazing if there was any record of who helped I hope he gets a bonus!
ella k | Overall ExperienceThe Mgr, asst mgr AND Deneisha were VERY helpful!!!! TYVM!!!
Margaret H | Overall ExperienceThe gal that helped us acted like she hates her job. Was disinterested in helping us.
Theresa L | First Impressionsoutstanding support in finding a vehicle to fit my needs
ARTHUR B | First ImpressionsWished I came here sooner the location makes it much easier to access my things and the layout makes it much smoother and easier for popping in and out when on the go and very little time these days. Thank you
BRIAN G | First ImpressionsPretty slay ig, kept my stuff safe
Amara S | Overall ExperienceEverything about the facility was well cleaned and maintained. However, I did not appreciate the stairs. Or the small carts. But everything else was fine.
Laura v | Online Move In