Chris gets 5 stars for his help.

Chris went out of his way to see that our needs were met, great customer service!!!

Changed access times

Thank you soooooooo much for everything! Especially, for FREE of first month.

I have nothing good to say about this company there fake I’m not going to waste any more of My time On this Company

.We were supposed to pick up the trailer and 11:15am. We called the Pasco location at 11:30 to make it was there. The phone was not answered by them but was directed to the customer service line. Who ever spoke to us was very rude and said we were late picking it up and yes the trailer was there!! Guess what? When we got there the trailer had still not been turned in by the previous renters. The employee was very apologetic and explained that the trailer would be there shortly and it did arrive about 15 minutes later. The staff was very friendly and quickly washed the trailer and hooked it up to my explorer. My husband noticed an odor but he assumed it was the chemicals used for cleaning. When we got the trailer back to the house to pack up, we opened the trailer and it still stunk. We finally realized it was a very strong marijuana smell. We assumed the previous renters are to blame. Now that we have unpacked our house hold items in Tacoma they all stink of that awful smell. We could not bring those items in our house so we had to rent a storage unit till the smell subsides. The customer service at both locations and the storage unit were very professional but I was not to happy with the person we talked to at the call center. Thank you for letting me tell you our experiences. Lori Slater

Chis is cool, nice smile and Trudie is awesome.

Fast and no complications nor any hidden fees

Easy access, good storage condition.

The acct was suppose to be closed 12.7.19 and was still open. Had to get my closing contract in person, when I was told by 3 diff people and the notes were not in the acct that it would be emailed

👌👏

Everything went nice smooth and fast appreciate the courtesy of your representative

I would NEVER recommend you to anyone

First off we were sold a trailer with a tire that had a hole Got our storage unit which was unaware check in was definitely location Called GM several times and no answer or help

The tow strap was broken, so I have to go to katy location to get it fixed. Yet the guys, at the katy location Excellent help. Got to tacoma and the charge us for 2 extra day, we drop a day early

The Manager James was unprofessional and would not take my calls when I had a concern about my storage. He put it on in his worker then got upset with him.

There's no way to contact the employees inside this fortress when you arrive... No sign, nothing. Many many doors but no way to enter unless you already have a unit. Keys don't always work either.

very nice

Had to cancel after two weeks due to other issues unrelated to the facility but found out that even if I paid for a month and closed it in two weeks that rent was not prorated and no reduction to bill