I have been a customer of uhaul for years at the Yakima location. The staff goes above and beyond. I never worries about my thing. They keep the grounds safe and secure and handle any billing issues promptly and with knowledge and skill
Darlene W. | Overall ExperienceSelf Storage Units in Tacoma, WA, 98408
U-Haul Moving & Storage of Wapato Park
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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Other U-Haul Services
Storage Customer Reviews
- 3.5 Average Customer Rating
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Good location. The facility was clean and had everything I needed to unload my trailer.
rhod l. | First ImpressionsI did an online reservation and payment yet it still took an hour onsite to check in. Staff was incompetent and need training! They were over staffed with none knowing what to do, just standing around. I rented at this location because of the drive in access to feel safe. But you can't use the drive in access because uhaul is using it to store their own vehicles. They told me due to theft and didn't know when drive in access would be available again. Why didn't you tell me that BEFORE I rented?! I literally moved out of one storage facility into this one for that very reason of safety!!! Ridiculous
Carmen Z. | First ImpressionsThe U-Haul team over on 64th Yakima ave. Tacoma wa. We’re amazing, understanding, and their knowledge about U-Haul …..A+ I’m not sure of the name of the young lady manager there but she’s a keeper her customer service skills and confidence helps because you never know why a customer has to use your services. You get an A+ Thankyou all.
Mechelle K. | Overall ExperienceThere was only one time that someone asked to open the bathroom for them, as they did not have access. Other than that, everything went great. We rented for about four years.
Penny O. | Overall ExperienceThe young Lady that worked the desk and everything else was a real gem
RICKEY F. | Overall ExperienceStaff was super nice! Hours were a little limited
Justus S. | Overall ExperienceThe staff that checked me in was very helpful and funny. He explained everything to me as he was typing up the contract
MICHELLE W. | First ImpressionsI got a guy named Daniel and he took care of my partner and I very well. Super cool guy!
Nalani T. | Online Move InLimited hours. Tried to access after 7PM and was denied entry
Tom B. | Overall ExperienceI had a great experience with this facility. Every once in a while I needed access a bit later than 7oclock pm, but I managed. My one and only complaint is that when I was month behind (with late fee attached) and wanted to pay the past due balance and late fee on the due date of the following months rent to gain access that morning, I was told I would not be allowed access until the new months rent was paid as well. My situation was such that, had I been able to pay the PAST DUE amount and retrieve my tools from my unit, I would have easily been able to pay the amount that was not yet over due. I feel like the restriction on my access should've been lifted once the PAST due balance and fees were paid. And, had I allowed the day to pass without paying the rent due that day, I would understand being restricted again. However, I was unable to pay both the PAST due and due balances all at once. Therefore could not retrieve my tools, making it nearly impossible for me to recover financially and effectively causing me to accrue an unmanageable balance on the unit. It was very unfortunate for things to have gone this way. I will note that I appreciate the opportunity to retrieve my belongings from the unit months later. I was unaware that my things were still occupying the unit as I hadn't heard from anyone or received any notifications about missed payments or anything for months. Until the call about the "move out special". However, the bill that I'm saddled with because of the technicality or inconsiderate handling of the billing and lack of communication, not at all. Hopefully this matter will be evaluated so that future customers aren't lost die to similar situations.
Andrew B. | Overall ExperienceOur door to the back trailer of the truck was stuck shut. We had to use a crow bar to open it twice. They had put this black paint stuff on the back and I guess it hadn’t dried before they shut the back lift door thingy lol! So that’s why it was stuck. Like glued shut. But! They did good and refunded us some of our time. They were great about the problem. The manager Megan was very nice and took care of us .
Amber G. | First Impressions