I had the most unfortunate experience of loosing my job and had to put my stuff in storage..The staff at the storage made me experience there very wonderful. The manager worked me everytime i need some form of assistance and even afforded me the opportunity to remove my stuff with a settlement before they were placed on oction. I would recommend this facility and uhaul on the whole everyone thats in need of this kinda service.
shon h. | Overall ExperienceSelf Storage Units in Rockville, MD, 20852
U-Haul Moving & Storage at Randolph Rd
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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Storage Customer Reviews
- 4.0 Average Customer Rating
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I was unable to access my storage unit during the facility's access hours.
aurora r. | Overall ExperienceThe code to enter sustem is very confusing and requires help as there are so many code pads. Some work, some do not.
Patrick M. | Overall ExperienceUpon the day of my move-in May 31, 2023, I arrived with movers and had know access to the unit after being told that the access pad would be working. What a terrible position I was in with the moving company. They were surprised as well as myself. My things are now somewhere located in a storage facility in Columbia md until they can deliver my things to Rockville.
Diane W. | First ImpressionsThey blocked all the sliding doors with the truck. It was hard getting your stuff in
alfleter j. | First ImpressionsStill have not received notice that I will get the first month free along with my one-way move
Brian G. | Online Move InMy documents were destroyed by rats at the facility. So I lost some important papers. I also was charged for unit #2006 for May 2023 even though I closed the unit on April 29, 2023.
Vivian C. | Overall ExperienceFound rat droppings in my files! Shredded some important papers. I've been charged for May for locker #2006 even though I closed the unit on April 29, 2023. I'm extremely disappointed in the service.
Vivian C. | Overall ExperienceA bit pricey, but otherwise good
John L. | First ImpressionsGreat service
Robert A. | First ImpressionsBecause of the excess number of trucks, the staff were parking at the storage area loading dock, blocking our ability to back up to the customer loading dock. This was very inconvenient increasing the chances accidents and causing us to move the carts around were the trucks were parked and being moved around. This is also Liability issue for U-Haul. This is unacceptable. Many times customers were parking their cars away from the loading dock. This wasn’t as much a problem in November but got worse in December.
James C. | Overall ExperienceThe manager is awesome and the young man working in the back on the 29th in the afternoon was excellent in friendliness and assistance.
John R. | Overall Experience