Customer Reviews for U-Haul Moving & Storage at Randolph Rd

Clasificación:

5.0

Fast service, right on time and great price. ¡Gracias!

Clasificación:

5.0

Nothing. You did great!

Clasificación:

2.0

The hitch was installed. But the hit was so close to the exhaust it was making a big rattling noise. I took back to them to remove it. If you do not have the correct hitch you should not install them.

Clasificación:

1.0

You messed up my trunk locker, its not locking anymore hence the back camera is not working.

Clasificación:

5.0

Quicker check in, perhaps a self service kiosk.

Clasificación:

5.0

👍

Clasificación:

4.0

Was super easy drop off experience, some more instruction would have been nice

Clasificación:

5.0

Todo esta bien gracias por prestamos sus servicios

Clasificación:

1.0

Worse U-Haul experience - can't reach any one via phone

Clasificación:

5.0

Let folks know there's no insight parrying for individual cars. Short walk to truck from parking.

Clasificación:

5.0

The horn in the van was not working very dangerous

Clasificación:

5.0

Super friendly and helpful. It was a great experience.

Clasificación:

3.0

Despite having a reservation for 10am, my vehicle was not ready until noon. Also, when I was returning the vehicle, I walked around and waited for a long time before someone came out to check me out. I was starting the process through the app, meant for after hours because I couldn't find anyone.

Clasificación:

2.0

I rented the truck from a different location and that place was closed so I had to drive 30 minutes to a different location to get my truck. You also charged me double what originally the receipt said I was going to be charged

Clasificación:

5.0

Keep it up your excellent service

Clasificación:

1.0

They charged me for the gas fee and cleaning fee servals time wich I always return the car clean and the gas back where it was also they charged me 72 hours rental wich I picked up the truck on Wednesday afternoon and returned it Friday morning.The manager wasn't helpful at wall trying to confront me and tell me I was wrong I been a regular customer rent a truck twice a week and this is how they trying to rippe people money. Yo

Clasificación:

5.0

Felt a little overwhelmed by all the people outside looking for work who were very “assertive.” I wish I could have helped them but I had my own help. Might be another way to handle how they are selected if someone needs help?

Clasificación:

4.0

Answer your phones. This new way of having everything going through the app, chat or website is extremely time consuming and problematic if something is out of the ordinary. I was unable to speak with a live person and it became very complicated because of that.

Clasificación:

5.0

The counter attendant was polite and efficient. the person that checked in my return was outstanding I can't remember his name but he's a real personable nice hard-working gentleman. I give him five stars, give him a raise or a promotion he is an Real asset to U-Haul!

Clasificación:

1.0

The location was so crowded that I had to return my vehicle almost at the side of the street. Poor maintenance (Parklawn drive, Rockville)!. Moreover, U-Haul is not providing me an online receipt after the end of the trip. They have already charged $10.55 after a early deduction of $91 from my credit card. Please let me know whom I should reach out to.

Clasificación:

3.0

The inside checkout area seems to be outdated. Also the credit card machines were not working and overall I think this location needs a tech refresh

Clasificación:

3.0

I wish it would have been easier to leave this location than it was. I had to drive off the curb in order to get out because of how compact the vehicles were.

Clasificación:

4.0

Inside customer service needs to improve. Unhelpful personnel and inattentive.

Clasificación:

5.0

All is good in my view.

Clasificación:

5.0

This was the best experience by far....on both ends

Clasificación:

1.0

The passenger door was not working properly and would not open from the outside. Also when given the vehicle was the gas light was on and also was just told it's ok we are giving you a credit

Clasificación:

5.0

Give the person who handled are checkout a pay rate increase.

Clasificación:

5.0

Ellos son muy profesinales los recomiendo

Clasificación:

5.0

Amazing customer service and help provided to me.

Clasificación:

4.0

Incredibly nice folks working there. The vehicle was fine. My complaint: There's no parking here!

Clasificación:

5.0

The roll up door on the truck was more difficult to pull down than normal. Probably just needs a little attention, like some kind of lube or something, nothing major. Not a problem for me, but maybe for someone shorter and/or not as strong. Other than that, I am continually impressed by the people working at this location every time I need a truck (interior design/home organization business).

Clasificación:

5.0

The desk attendant was extremely helpful and professional. An area of concern is, the attendant sent to assist with the actual connection of the trailer, although polite, was not knowledgeable and/or proficient with the trailer connection and setup. This has the potential for catastrophic results.

Clasificación:

5.0

Nothing really I'm very pleased !

Clasificación:

5.0

Gracias

Clasificación:

4.0

Make sure Uhaul is completely clean including cup holders.

Clasificación:

5.0

Friendly personal young but very helpful and know the job

Clasificación:

5.0

No problem at all; great job!

Clasificación:

5.0

Excellent customer service at this location. The staff really work nicely together. Have used it twice this summer and both times were great.

Clasificación:

4.0

I did not receive the moving pads. I was still charged for them.

Clasificación:

1.0

Don't lie, and charge me for gas that you didn't even have in the truck when I picked it up, I want my money refunded back on to my card..I put in a dispute claim and I want this issue resolved as soon as possible.

Clasificación:

5.0

Nothing, everything was great.

Clasificación:

5.0

Very professional 👏

Clasificación:

5.0

Have more parking area.

Clasificación:

5.0

Rockville UHAUL is best Service

Clasificación:

5.0

100% impecable

Clasificación:

4.0

Not easy to use carts to move in bigger items because narrow. Storage unit is fine

Clasificación:

5.0

It has been a really good experience. I was abroad feeling that all my belongings were safe and in good hands. The air conditioning/ climate control was so good! My only recommendation would concern mice. My effects were not damaged but were full of mice carcasses and droppings. Gracias.

Clasificación:

5.0

Excelente atención, y muy limpias instalaciones

Clasificación:

5.0

Sería superb si se establece un area para sacar y entrar a los storage sin problemas del almacenamiento de los vehículos de U-Haul. Deberían colocar camas altas para vehículos pequeños de U-Haul para hacer espacio.

Clasificación:

5.0

Clean, well lit, easy access. courteous staff!!!!

Clasificación:

5.0

This was one of those emergency needs because of a change in schedule. Thanks so much for coming to the rescue!!!

Clasificación:

2.0

The front door was open all the time, staff are not frindly, stupid people. The storage unit door was damaged. Place ia a mesay

Clasificación:

5.0

Jose and Jessica are the best!!

Clasificación:

5.0

Thank you for your patience and support. I will always be forever grateful for your help during that period of homelessness. You guys are the best!!

Clasificación:

1.0

Was charged for a storage when I had in my reservation to get 30 days free since I had a one way. In addition, there is a sign out by a major road displaying, one month free how can I be charged? It's a special too. He never apologized he didn't explain who I am getting my money back, no apology nothing. I wanted a larger unit he just said there were none. I think he said it because the line was getting longer and he did not want to look which...he didn't. And on top I received a very strained up unit. Poor service he provided. Don't have his name at this time.

Clasificación:

5.0

This facility is great - clean and convenient! Professional staff.

Clasificación:

3.0

I did not realize that they do not prorate use days. moving out experience was bad. i called, left several messages and no one called me back. Had I known we were not going to receive reimbursement for the remaining 20 days we would have moved out later. Terrible communication.

Clasificación:

5.0

We mostly dealt with Chris at the front desk. He made check-in and check-out extremely easy and efficient. We will be sure to use this location in the future again as needed. Thanks Chris!

Clasificación:

1.0

The unit was infested with mice. When I gathered my furniture to move out it was covered in mouse droppings and urine. When I raised the issue with the attendant he said there was nothing they could do and said they were not responsible. Clearly there were issues pre-existing as I see there are traps everywhere. Very disappointed

Clasificación:

5.0

Everything was clean and the staff was very helpful. 5 STARS I just now noticed i have received a $79.00 fee that I do not know what that is related to. In the future, lease let me know of any additional charges before placing them. Norma Champlin

Clasificación:

5.0

Jessica and Jose were excellent.

Clasificación:

5.0

Would recommend to others and use again if I have a need

Clasificación:

1.0

Staff need to be retrained or replaced because they are very curt, and don't know how to speak to customers in a respectful or welcoming manner. The wait at the counter was two long in both instances and they kept walking away without acknowledging me or explaining why I was left standing there. I was assigned a unit with a used/smeared sticky trap in it, which made me very concerned about rodents. To enter the loading dock I have to enter my code on both keypads but consistently there's a problem; my code works perfectly on the first keypad, then I'm denied access on the second one. The parking at the loading dock there is a disaster; it's frustrating, chaotic and dangerous. I'm glad about the air conditioning; that's it. Negative experience overall.

Clasificación:

4.0

I could rarely find a parking space in the back of the building where you load in and unload things from storage. Al the spaces where often used to park large U.-Haul trucks which made it very difficult to particularly load or unload heavy boxes or larger items. Parking on the loading and unloading docks should be reserved for your customers who use your storage. That problem was very often very frustrating.

Clasificación:

5.0

All staff members that I interacted with were considerate helpful and extremely intent on the feeling any of the questions or requests I had regarding my storage needs. I would highly recommend this location based solely on their staff. The facility itself is also very amenable to my needs. And I will continue to advise anyone who needs storage or moving assistance to contact U-Haul at this location. Gracias

Clasificación:

5.0

The gentleman in the lot area that helped me hook my trailer up was great. Very friendly and helpful.

Clasificación:

5.0

Clean! Good parking!

Clasificación:

5.0

I was dealing with Jessica and she was very efficient and kind. She made it very easy.

Clasificación:

5.0

Wonderful experience. Manager Danny was very helpful in getting me virtually through everything I needed. Other staff very helpful.

Clasificación:

5.0

The storage area has good lighting and door worked great. 24/7 access code worked! Area clean with pest control. Restroom in great condition and stocked with pandemic needs!!

Clasificación:

5.0

Excellent and very helpful employees from cleaning to people who check in at the counter

Clasificación:

5.0

Very courteous and understanding staff. Manager Danny is so patient and explained the process right through. Very wonderful experience and I feel very pleased.

Clasificación:

5.0

Everything was great! We couldn't ask for more. All the staff was very accommodating and provided great customer service. Gracias.

Clasificación:

5.0

Daniel Hamza gave us excellent service

Clasificación:

5.0

Was taken care of by the General Manager who was outstanding. He provided all needed information for storage and trailer rental. Location of storage was very convenient with easy access.

Clasificación:

5.0

This was a very pleasurable experience. The entire staff was friendly and professional. They were very helpful. They always asked if there was any problems or did we have any questions. There were also some carts we could use to transfer our belongings. I absolutely would recommend this u haul in Rockville again. My other experiences were very below average. The entire move was excellent in Rockville u haul.

Clasificación:

2.0

I Had a problem back in August 2020 I called the customer service, the customer service tried to contact manager or regional manager, no one called that night or the day after to see what my issue was. No! I did not have a good experience and I will not recommend it!

Clasificación:

5.0

Great service!!

Clasificación:

4.0

Staff were very nice

Clasificación:

5.0

Good job! We were helped. Requested storage was available as promissed.

Clasificación:

3.0

It is difficult to get close to entry doors to the storage area because of all of the trucks parked at the facility. I found it annoying that the sliding doors were often locked even during facility office hours, and I needed to track down a staff member to use the sliding doors. It was also frustrating that the sliding doors were locked outside of office hours. I had a dining room table I wanted to store at 6 pm on a Sunday and I had to wait until 7 am the next day to store it because the sliding doors were locked during regular access hours.

Clasificación:

3.0

Very small

Clasificación:

4.0

For the most part we were very happy. Every thing was clean and well lit. The area that we didn't feel so comfortable with was a person who seemed to camped out locker area every time we were there. I wouldn't hesitate referring people to use this facility. I was not expecting the extra "security".

Clasificación:

5.0

Staff was friendly and very quick. The climate controlled space is very clean and bright. We're happy with the location and service we've recieved.

Clasificación:

5.0

no problems with the center directly at all. My problems were with uhaul corporate which is horrible....

Clasificación:

5.0

Grace was the consummate professional. She expedited the rental process and made it so very easy! You have a great team at this location! ⭐️⭐️⭐️⭐️⭐️

Clasificación:

5.0

Very friendly staff, understanding, walked me personally to my unit, guided me through the 24hr access procedure. Would definitely reuse and recommend!

Clasificación:

5.0

We rented a storage unit. The staff was very helpful.

Clasificación:

5.0

The lady was very welcome.

Clasificación:

5.0

Staff was very helpful throughout. Storage and trailer were satisfactory

Clasificación:

4.0

While the service was good all round, the cost of storage was rather high, hence our decision to seek alternative solutions.

Clasificación:

5.0

Great customer service.

Clasificación:

5.0

The customer care agent was outstanding. Her knowledge and instructions were very well displayed. Also, the gentlemen that helped me get organized with the van and storage instructions in the vehicle

Clasificación:

5.0

Great service and helpful staff

Clasificación:

2.0

They close to early a lot of other store has closed at 9 o'clock. In addition to what I said to email to cancel my account I can send a receive a bill that I should not receive

Clasificación:

1.0

I never used the storage and they never refunded me my money

Clasificación:

5.0

My only contact was with the general manager and he treated me well.

Clasificación:

5.0

¡Gracias!

Clasificación:

4.0

We waited in line for over 45 minutes before being helped. This was not the first experience we had in the last year where we waited for an excessive amount of time to conduct business.

Clasificación:

3.0

Apparent mice residue and smell. Staff very friendly. I booked under the impression that my first month would be free and staff member was able to help resolve when customer service denied to help.

Clasificación:

5.0

Very good experience

Clasificación:

5.0

Jonathan Alfaro is excellent. We have unlimited praise for his outstanding professional skills. He is efficient, responsive, patient, and a pleasure to work with. Thank you for a 5 star service.

Clasificación:

3.0

your people suck.

Clasificación:

5.0

Owner was great. Adjusted to my schedule. Van was clean. Check in and out was a breeze.

Clasificación:

5.0

Workers very accommodating although the lines were long.

Clasificación:

5.0

Satisfied customer.

Clasificación:

5.0

Storage was very clean and well kept.

Clasificación:

5.0

A location thisvsize should have a few more employees during peak hours. Great service but wait was too long which makes going to the desk a dreadful experience.

Clasificación:

5.0

Great staff and service

Clasificación:

2.0

We reserved a u box online. When we arrived with two cars of stuff. they said they had no u boxes available. We got a unit. Staff was stressed. Manager didn't see to care. Place is disorganized.

Clasificación:

4.0

My only suggestion would be to have a staff member available to answer the phones - I called several times regarding my move out and no one answered and no follow up occurred after leaving a message.

Clasificación:

1.0

Left 10+ messages for manager, never received call back. Stopped by, told the best way to receive a call back was to file a complaint! Online chat told me that 1-month should be free, we were charged.

Clasificación:

2.0

At the time of taking things out rodents were found inside the things, what he wants to say is that maintenance and cleaning of the facilities is lacking and they have ruined certain things that are v

Clasificación:

2.0

Got a call my Ubox arrived early & was going to be transferred to Takoma Park. Had issues getting back in touch & locating the box. Call forwarded and no one at corporate helped Uninformed&unavailable