Customer Reviews for U-Haul Moving & Storage at Randolph Rd

Clasificación:

5.0

Very kind and careful staff. Even if I choose to manage the pick up and the return with my phone, they were there to help me! I'm very grateful.

Clasificación:

3.0

There were extra fees added to my bill without reason or knowledge

Clasificación:

5.0

Easy reservations, courteous clerk and fast check-in, great truck and smooth ride and fairly quick return (could use another staff person). Excellent overall experience. Highly recommend this location.

Clasificación:

5.0

Excellent service by the guy running the back of building pick up and drop off. Courteous.

Clasificación:

5.0

Good work! Pleasure renting from you.

Clasificación:

5.0

Very safe , super clean , the stuff very help full . Am not good with the technologies, but they guide me from my phone And was very easy .

Clasificación:

5.0

imprimir recibo cuando se entrega el equipo

Clasificación:

2.0

The individual who disconnected my trailer was fine, he did his job quickly and is not the basis for this review. However the front desk staff was terrible. I entered the store and there was only one other customer, and one employee who was sanitizing a card reader. That employee never greeted either of us and abruptly walked away, two minutes later another front desk employee entered the room and didn't say anything either. Finally when prompted, she told me that if I was returning the trailer that I needed to be out back. So, I spent 5 or 6 min in the store waiting to find out that I never needed to be in the store. They need better customer service skills.

Clasificación:

3.0

They could not find the keys of the truck so we had to wait and go back into office to redo paperwork and get another one. They should verify trucks are ready before customers arrive

Clasificación:

1.0

QR code did not work for return

Clasificación:

5.0

Online Check in and out went flawlessly. One problem was that the truck did not have the dolly that we reserved. However the very nice guy who I interacted with (he wore an orange knit cap over big puffy hair) promptly refunded it. All in all a very smooth, quick, friendly and professional experience. Indeed, this was the best experience I've ever had with a truck rental company.

Clasificación:

5.0

Great service. Thank you.

Clasificación:

5.0

App was cumbersome, staff inside was very helpful

Clasificación:

2.0

Currently the construction is horrendous. I wish I had known. I spent 20 minutes looking for parking. Then when I went to get my van, i wasn't in the system. In the meantime, the staff was helpful. Wasted a lot of time. Van was in good shape. Your online system needs some work.

Clasificación:

3.0

When customer is receiving vehicle, actually guide them to the vehicle, don't just point it out and expect the customer to find the vehicle for themselves. Also, have a way from customs to walk to the back from within the store, don't have your customer walk around the store. But excellent customer service from the person checking me in but after that, the customer service was wack and unthoughtful.

Clasificación:

4.0

Jose is always very helpful!

Clasificación:

1.0

That location charge $51.20 to my debate account for no reason 3 days after I paid in full for the van rental, mileage and taxes in full in the amount of $90.89. Causing me to inquire in person and they couldn't find the charge in their system. I had to resolve it with my bank and request a new debit card with new number so this won't happen again

Clasificación:

5.0

The representatives are very helpful and professionals.

Clasificación:

5.0

Be more gratefully

Clasificación:

5.0

For myself everything was perfect

Clasificación:

5.0

agent was real nice.

Clasificación:

4.0

The Staff was friendly, courtesy and polite.

Clasificación:

4.0

The associate was very nice and personable. I have no complaints.

Clasificación:

5.0

Pleasant staff.

Clasificación:

5.0

Great experience

Clasificación:

5.0

Great service. Employees were extremely helpful when I had a small issue with the truck. No wait. Clean truck.

Clasificación:

5.0

An all around great experience. I reserved a van the night prior and it couldn't have been easier. Pickup and drop off was simple. The gentleman working the counter was polite and got me set up quickly. At drop off, a lady and gentlemen were cleaning out a recently returned truck and stopped what they were doing to help me return the van. They were polite and cordial. UHaul just earned a loyal customer out of me!

Clasificación:

5.0

I don't see any room for improvement.

Clasificación:

5.0

It's all good

Clasificación:

2.0

It was incredibly difficult to park the trailer and truck because the drop off area is really small. There was also road construction outside the building making it difficult to enter.

Clasificación:

3.0

The business sign said they were open til 7pm, but the doors were locked/lights out at 4:50pm. A guy in the parking lot figured out the return, using the app, was in the back. App didn't work, left keys in truck, my receipt via email was correct.

Clasificación:

1.0

I booked a van online and paid when I came to pick it up in the morning the U-haul network would not recognize my pin and location . My day was spoiled because I had to wait till U-haul offices open

Clasificación:

5.0

I dont know

Clasificación:

5.0

This is second time for some reason I haven't received any invoice. No problem I call and they answer my questions. But you see I recibe this , why is not come my final invoice?

Clasificación:

5.0

Bueno

Clasificación:

5.0

Everything was great for me so that will be more great fir the next person too..

Clasificación:

5.0

Muy buen servicio!!!.

Clasificación:

5.0

Very Good experience

Clasificación:

1.0

No parking u have to get park far away.. U should consider building a parkig garage for costumers

Clasificación:

5.0

Keep doing what you doing. My experience with the customer was excellent! The team members were very friendly, and helpful!!

Clasificación:

4.0

Ninguno

Clasificación:

5.0

Jose us economical, environmentally and socially responsible manner. Jose deserves a raise and or a promotion ASAP.

Clasificación:

5.0

I was dealing with Jessica and she was very efficient and kind. She made it very easy.

Clasificación:

5.0

Wonderful experience. Manager Danny was very helpful in getting me virtually through everything I needed. Other staff very helpful.

Clasificación:

5.0

The storage area has good lighting and door worked great. 24/7 access code worked! Area clean with pest control. Restroom in great condition and stocked with pandemic needs!!

Clasificación:

5.0

Excellent and very helpful employees from cleaning to people who check in at the counter

Clasificación:

5.0

Very courteous and understanding staff. Manager Danny is so patient and explained the process right through. Very wonderful experience and I feel very pleased.

Clasificación:

5.0

Everything was great! We couldn't ask for more. All the staff was very accommodating and provided great customer service. Gracias.

Clasificación:

5.0

Daniel Hamza gave us excellent service

Clasificación:

5.0

Was taken care of by the General Manager who was outstanding. He provided all needed information for storage and trailer rental. Location of storage was very convenient with easy access.

Clasificación:

5.0

This was a very pleasurable experience. The entire staff was friendly and professional. They were very helpful. They always asked if there was any problems or did we have any questions. There were also some carts we could use to transfer our belongings. I absolutely would recommend this u haul in Rockville again. My other experiences were very below average. The entire move was excellent in Rockville u haul.

Clasificación:

2.0

I Had a problem back in August 2020 I called the customer service, the customer service tried to contact manager or regional manager, no one called that night or the day after to see what my issue was. No! I did not have a good experience and I will not recommend it!

Clasificación:

5.0

Great service!!

Clasificación:

4.0

Staff were very nice

Clasificación:

5.0

Good job! We were helped. Requested storage was available as promissed.

Clasificación:

3.0

It is difficult to get close to entry doors to the storage area because of all of the trucks parked at the facility. I found it annoying that the sliding doors were often locked even during facility office hours, and I needed to track down a staff member to use the sliding doors. It was also frustrating that the sliding doors were locked outside of office hours. I had a dining room table I wanted to store at 6 pm on a Sunday and I had to wait until 7 am the next day to store it because the sliding doors were locked during regular access hours.

Clasificación:

3.0

Very small

Clasificación:

4.0

For the most part we were very happy. Every thing was clean and well lit. The area that we didn't feel so comfortable with was a person who seemed to camped out locker area every time we were there. I wouldn't hesitate referring people to use this facility. I was not expecting the extra "security".

Clasificación:

5.0

Staff was friendly and very quick. The climate controlled space is very clean and bright. We're happy with the location and service we've recieved.

Clasificación:

5.0

no problems with the center directly at all. My problems were with uhaul corporate which is horrible....

Clasificación:

5.0

Grace was the consummate professional. She expedited the rental process and made it so very easy! You have a great team at this location! ⭐️⭐️⭐️⭐️⭐️

Clasificación:

5.0

Very friendly staff, understanding, walked me personally to my unit, guided me through the 24hr access procedure. Would definitely reuse and recommend!

Clasificación:

5.0

We rented a storage unit. The staff was very helpful.

Clasificación:

5.0

The lady was very welcome.

Clasificación:

5.0

Staff was very helpful throughout. Storage and trailer were satisfactory

Clasificación:

4.0

While the service was good all round, the cost of storage was rather high, hence our decision to seek alternative solutions.

Clasificación:

5.0

Great customer service.

Clasificación:

5.0

The customer care agent was outstanding. Her knowledge and instructions were very well displayed. Also, the gentlemen that helped me get organized with the van and storage instructions in the vehicle

Clasificación:

5.0

Great service and helpful staff

Clasificación:

2.0

They close to early a lot of other store has closed at 9 o'clock. In addition to what I said to email to cancel my account I can send a receive a bill that I should not receive

Clasificación:

1.0

I never used the storage and they never refunded me my money

Clasificación:

5.0

My only contact was with the general manager and he treated me well.

Clasificación:

5.0

¡Gracias!

Clasificación:

4.0

We waited in line for over 45 minutes before being helped. This was not the first experience we had in the last year where we waited for an excessive amount of time to conduct business.

Clasificación:

3.0

Apparent mice residue and smell. Staff very friendly. I booked under the impression that my first month would be free and staff member was able to help resolve when customer service denied to help.

Clasificación:

5.0

Very good experience

Clasificación:

5.0

Jonathan Alfaro is excellent. We have unlimited praise for his outstanding professional skills. He is efficient, responsive, patient, and a pleasure to work with. Thank you for a 5 star service.

Clasificación:

3.0

your people suck.

Clasificación:

5.0

Owner was great. Adjusted to my schedule. Van was clean. Check in and out was a breeze.

Clasificación:

5.0

Workers very accommodating although the lines were long.

Clasificación:

5.0

Satisfied customer.

Clasificación:

5.0

Storage was very clean and well kept.

Clasificación:

5.0

A location thisvsize should have a few more employees during peak hours. Great service but wait was too long which makes going to the desk a dreadful experience.

Clasificación:

5.0

Great staff and service

Clasificación:

2.0

We reserved a u box online. When we arrived with two cars of stuff. they said they had no u boxes available. We got a unit. Staff was stressed. Manager didn't see to care. Place is disorganized.

Clasificación:

4.0

My only suggestion would be to have a staff member available to answer the phones - I called several times regarding my move out and no one answered and no follow up occurred after leaving a message.

Clasificación:

1.0

Left 10+ messages for manager, never received call back. Stopped by, told the best way to receive a call back was to file a complaint! Online chat told me that 1-month should be free, we were charged.

Clasificación:

2.0

At the time of taking things out rodents were found inside the things, what he wants to say is that maintenance and cleaning of the facilities is lacking and they have ruined certain things that are v

Clasificación:

2.0

Got a call my Ubox arrived early & was going to be transferred to Takoma Park. Had issues getting back in touch & locating the box. Call forwarded and no one at corporate helped Uninformed&unavailable