friendly and efficient
joseph a. | First ImpressionsSelf Storage Units in Richmond, VA, 23230
U-Haul Moving & Storage of Scott's Addition at The Diamond
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 3.5 Average Customer Rating
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I would rent again! Units were easily accessible and safe. Current staff was always on premises and extremely helpful!
April W. | Overall ExperienceNo lights after dark
Megan L. | Overall ExperienceThis place sucks. The gate sometimes doesn’t work then. You’ll call to get the gate opened and they can’t. If you have a problem don’t expect it to be solved. The only great thing is that this place is literally a few blocks from downtown. I was better off renting a cross town in the shopping plaza. At least my questions and problems would have been answered. Actually that’s what I did to solve my problems with this place. Rent from south side it’s cheaper and the manager can actually solve problems. The staff at Scotts location weren’t horrible. They were pretty cool. The manager is slow to fix problems. Overall my stuff never got stolen and I was safe. It’s hot like the air doesn’t work; at that location but it was ok. I wouldn’t rent again at that location. Maybe at another location….
latoshia j. | Overall ExperienceThere was mice droppings all on my furniture and bins. The mice chewed through my couch and the cushions.
Ciarra G. | Overall ExperienceI was rented a storage that belong to someone else and lost money because i had to rent another one
Veronica H. | First ImpressionsOffice staff gave me a unit that was already being used. Plus, his instructions to access my unit were terrible-it took us a long time to find it. Once there, there are too few access doors to get to the facility. And why did I have to go to a second location to check in? Someone should be onsite to check customers in, or let me check in remotely as I was led to believe (but couldn’t). On a positive note, all staff I spoke to were polite.
Beth H. | Overall ExperienceThe only problem I had was, I wanted to cancel last month, but I didn’t call until the sixth which was the day that the money was coming out of my account and they told me that I will still be charge for the entire month even though I could’ve had my stuff out on the sixth, so that was the only problem I had with them and the only thing I wasn’t feeling
Venomia H. | Overall ExperienceThe office at this location was permanently closed so I had to go to a different location, and this was not made clear on the website. More importantly, the U-Haul communication is terrible. Your app is basically required for everything but hardly works, the wait times for calls is way too long, and I’ve received no fewer than 10 text messages asking for a review even after I’ve unsubscribed. Every person I worked with and spoke with was lovely, and your facilities were clean and fairly priced. But your awful communication with your customers made moving and storing with U-Haul a terrible experience.
Brendan O. | Overall ExperienceThis was the worst experience. After two weeks I moved out of the unit. I called the location to inform them that I moved. They requested for me to come in person which was very difficult since I live a hour away. I came into the location an spoke with the manager only to tell her the same thing I said over the phone. She didn't ask me for identification. Later I received a past due notice. This location is very unorganized and I wouldn't recommend them if I was paid. Very bad business.
Marlon H. | Overall ExperienceBusiness had to be conducted at a site on broad street even though we were at the site by the bus station
Alexandria M. | Overall ExperienceThe ramp in the temp control area is slick. It needs tread strips or textured paint so that it has more traction. Thanks.
VICKIE C. | Overall ExperienceBathroom was out of toilet paper and soap.
Connor H. | First Impressions