The only issue we had was not with the facility or the staff of the location. I "successfully" reserved a 10x9x9 unit on 5/13 and received and email confirmation (excerpt below), but there were no units of this size available when we arrived. Storage Reservation Reservation #: 824078-00108015 Move-In Date: 5/16/2025 Storage Space Reserved: 10' x 9' x 9' Drive Up Description: Drive Up 1st Floor Outside Level No Climate Monthly Rent: $134.95 Insurance: $11.95 This is not the facilities fault. It is a flaw in your software or more accurately your policy of willfully misleading customers. Now I will be charged more than $50 more per month if I have to use for more than a month. This is underhanded and I will not use your storage option again.
DAVID W | First ImpressionsSelf Storage Units in Mechanicsville, VA, 23111
U-Haul Moving & Storage en Mechanicsville
Servicios en esta ubicación:
Características disponibles en este establecimiento:
Promociones:
Unidades disponibles (todos los tamaños son aproximados)
Depósitos de almacenamiento
-
![Example storage unit layout]()
Small
5 ft x 9 ft x 9 ftCasa de 1 o 2 dormitorios
Guía de tamaños- Tarifa:
-
$89.95
Por mes
- Acceso en vehículo
- 1.er piso
- Nivel exterior
- Sin control de temperatura
- Tarifa:
- $89.95 por mes
-
![Example storage unit layout]()
Medium
10 ft x 9 ft x 9 ftCasa de 1 o 2 dormitorios
Guía de tamaños- Tarifa:
-
$134.95
Por mes
- Acceso en vehículo
- 1.er piso
- Nivel exterior
- Sin control de temperatura
- Tarifa:
- $134.95 por mes
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- 4.5 es la calificación promedio de clientes
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The customer service was amazing. Everyone was helpful to me with making the best choices, when I was too overwhelmed too think straight. This experience was almost seemless from renting the van to getting the storage to moving in and out the storage. You have amazing staff.
KEISHA S | Overall Experience10/20 loved the staff will rent again if needed thank you!
Aaliyah G | Overall ExperienceAlways provided customer service information and professional assistance for trucking and storage management during my over 5 years with no complaints..
PAMELADENISE T | Overall ExperienceNatasha was great and easy to get the process done!
Justin G | Overall ExperienceThe staff was considerate and reassuring from my first visit.
MICHELLEMARY C | Overall ExperienceThe store manager was incredibly helpful ❤️
SALON C | First ImpressionsExcellent service, thank you
Vannessa N | Overall ExperienceAbove average, the best U-Haul place ever, Everyone was extremely helpful on what storage unit I needed as well as the rental truck. I was able to get done everything I needed to get done. Thank again
Vannessa N | First ImpressionsThe only issue was when all the locks got changed and we didn’t get notified. Once we attempted to enter the unit it took about a week to get a working key to access it. Other than that the unit was clean (besides the expected mouse droppings) and dry at all times.
MARIA H | Overall ExperienceGreat customer service, friendly and helpful.
Wanda G | Overall Experience