Very friendly staff
Edward J.Customer Reviews for U-Haul Moving & Storage of Mechanicsville
Testimonials From Recent Customers
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The self-service app is bulky and not very intuitive - It is very confusing and takes way too long to pick up the vehicle
Ron F.Customer service was good. Truck console had something sticky spilled on it as did the passenger door. Floorboards had sand on them.
Sharon R.Too small to return the 26' truck.
Ryan B.Great friendly service.
JAMIEDOUGLAS L.Don't double charge people for fees and gas when you didn't even have a quarter of tank to start with and you want me to bring it back at that ?? How does that make any sense when you are charging me per mile already? My bill should be 80 and I got charged 160
Taylor C.Love the service, very accommodating
Anekye L.The staff is so helpful and they are right on time and so professional! I love it and will continue to go there when I need a truck. Awesome group.
Katina S.Mis Natasha was A delight I would recommend her location to all my family and friends my experience with Uhaul was great overall
JOSEPH S.We had difficulty locating our rental truck, husband went back inside 3 times & was given only verbal directions as to where the truck was, none of which was matching the tag or vehicle numbers on the trucks he was directed to. Finally the last trip back inside the guy came out to assist but was not knowledgeable. Picking up u haul should be given more personable assistance for good customer service..... Not just "here's your paperwork & your truck is the first one on this side of the building".... Basically he's saying I'm inside & it's cold & rainy today which means I'm coming outside to ensure you easily find the correct truck, good luck with that " . Poor customer service is an understatement !
Kelly S.Could not use my social security debit card, from the US Treasury. No mention of tax being added to my quoted price, nor a deposit.
Debra C.don't double book your trucks!!!!!
Anne L.Quick and easy - no complaints!
William J.friendly, helpful and efficient. Liked the prearrival check-in. Maybe that was the difference from my last rental experience that took a while to complete at another office location
Jason G.Uhaul- update your fleet!!!!
Raymond M.My uhaul drove fine but air was added to tires when we got it but the message on dash never did clear.
chris A.Greatest experience as always ...
ERICAKATHOLYN F.They were an awesome team.
Tonja H.Just make sure to always give your customers complete and accurate information so they can make the best informed decisions.
Wendi B.Great service
Saul M.She was very helpful and interested in good customer service
Saul M.Easy process
Stacey S.Dead mice decomposed in unit and had 3 other spots not cleaned up
Karen H. | Overall ExperienceNatasha made a stressful situation much better with her kindness.
MICHELLEMARY C.Good service and rates
Linda H. | First ImpressionsThey tell you what they bill will be you agree to it and it's not bad. Then when they charge your card they double the orignal amount.
Jerry H.Nothing. I appreciate the later hours, otherwise we would have had to spend the night in the Richmond area.
Martha G.I was in a state of panic because I needed to move but my new home is not ready. Tosha advised me of all of my options to include storage. She has no idea what her kindness and patience with me meant.
MICHELLEMARY C. | First ImpressionsAlways a good experience, why I always use them.
BRUCEWAYNE J.The process was very smooth thanks to the ladies who work there. I definitely recommend this location.
Zakiya R.Tasha is always awesome!! Thank you!
NIKILYNN M.I do not remember the lady's name who worked today but she was awesome!! Very friendly & she understands customer service!! 5 stars too her!!!
Valincia J.The gas tank cap was missing from the van.
Arlene B.The facility was secure but there was no light inside the unit. The staff is welcoming and efficient. Promoted safe distancing between themselves and customers. This is why we use the particular U-Haul.
John S. | Overall ExperienceLack of signage explaining check-out process, no where to park to do mobile check out, staff less than friendly
Jett J.Fabulous
Pamela D T.The ladies that worked at this facility were a huge help. I will definitely use this facility again. I appreciate their patience and understanding. My experience was smooth and seamless.
DALERODRIGUES H.I would like to speak with a manager the person who assisted me was extremely rude and mean to be because I pulled into the wrong entrance stating “guess I only have entrance now†he took 10 min to move the truck and sat in the truck for an addl in min while I stood in the rain since other unmasked people were in the small waiting area. He then charges me for gas when the gas tank was on the line before he used 20 worth of gas sitting in the truck before he came inside. GREAT THING I HAVE THIS ALL RECORDED ON VIDEO. After he said that rude comment I made sure to make a video of him for the remainder of my time there. I was improperly charged for gas and based on his attitude and the people that I did see him speak with nicely made me feel as though he wanted to attack and a take advantage of a young African American female. Video avail upon request. I want a refund for every 8048336779 gina317@live.com Regina Williams
Regina W.No issues with this location 4 stars due to the tightness of the front parking lot. Less than ideal for large trucks however the quiet road with a large middle lane it's off us largely makes up for this.
TRAVIS B.They didn't have the dolly I needed
APRILDENISE R.Very pleased with the whole experience. Staff was very helpful and courteous. When our storage fell through I was very thankful we could get a unit on the spot. Would definitely recommend and will be returning to this location in the future.
LISA L. | First ImpressionsGreat customer service.
LATOSHAMONET O. | First ImpressionsWhen we started out a check engine light was on. Everything went well. The woman who helped us was cheerful, fun, and accommodating. It was so easy to get a nice big truck!
Carolee S.Oh the wonderful lady that works here! Thank you so much! You were great to talk too and so helpful!
alexander B.I've used this location twice. Always trucks available… flexible pick up times, courteous staff, clean trucks they're the best
Taneya W.good all around!
PHILLIPMATTHEW G. | First ImpressionsGood place, good people, good business, thanks!
PHILLIPMATTHEW G.Nice staff very patient
Dayshaunda S. | Overall ExperienceVery good experience. I've rented at other facilities. The store is well stocked with moving supplies and prices for boxes are cheaper than big box stores. The manager, Natasha Carr, helped me get a moving van for a day after another franchise canceled a two month reservation without warning. I'm forever grateful. The storage unit was clean and always easy to access.
Virginia D. | Overall ExperienceFast and easy in and out. Staff was pleasant and the car hauler worked great.
Mark M.Nothing, went great! Super friendly staff.
JAMESMATTHEW W.Even though we didn't use all the mileage that we paid for and was expecting a refund on it and was given 2 days back on the rental due to them being closed for inclement weather, we still ended up owing over $50.00 more due to rental fees and my husband being charged because the gas tank wasn't exactly on full.
Clark B.Great customer service from Charles in the Mechanicsville VA location
CYNTHIA M. | First ImpressionsThe whole experience was excellent, especially from where I picked up the trailer in New Bern, North Carolina. EXCELLENT customer service from the UHaul dealer there!
Mark C. | First ImpressionsNatasha was awesome with awesome customer service
Desandra M. | Overall ExperienceStaff was really helpful and nice
Ronnita W. | First ImpressionsExperience was good. One area that you could improve on is the check out process associated with returned U-Haul vehicles. As a storage unit customer, I had to wait on multiple occasions to get to my unit because of a vehicle being inspected at the entry gate. Seems like a logistics issue that can easily be rectified. Gracias
David F. | Overall ExperienceVery helpful and friendly.
Albert L. | First ImpressionsSuperior customer service!
Jonathan h. | Overall ExperienceThe only thing I don't like is the uhaul trucks are parked in front of my unit.
DeLisa R. | First ImpressionsWas very pleased with U-haul. The staff was extremely helpful, kind and courteous. Overall pleasant experience. ....the only issue I ever had was with your website for paying on unit. Somewhat miss leading about payment time. First time using went on line day before due was and stated no charge... Knew I'd gotten month free, so the next time I went in to pay I had a late fee. It was explained to me, but I felt the site was purposely leadimg. The time at Mechanicsville U-haul was great.
Barbara B. | Overall ExperienceNatasha the general manager was very helpful and went above and beyond to make certain that my needs were met.
Sheldon H. | Overall ExperienceClean unit and easy access. I also appreciate the excellent stock of boxes, locks, and other packing material. Very convenient.
Virginia D. | First ImpressionsAfter traveling over 350 miles on Memorials weekend traffic the check in staffing was courteous and professional. I am disabled and they are helpful to me and my family: congrats on a great job. Thanks for sharing your Awesomeness.
PAMELADENISE T. | First ImpressionsKenya and Natasha were very helpful. They provided me with excellent customer service and I love the way the manager assisted her when she needed direction. Providing time-conscious services, which is important to someone with a busy schedule. I appreciate the services they provided and would recommend this facility to anyone in need of moving or storage services.
TUNISIA H. | First ImpressionsIt gets a little congested sometimes getting in and out of the lot, but other than that, this place exceeded my expectations. I would definitely recommend getting a storage unit here to anyone looking for some extra space.
Jamie C. | Overall ExperienceExcellent service!
Janetta Q. | First ImpressionsI appreciate the compassion and helpfulness of the representative that assisted me
Duane T. | First ImpressionsHad units for approx. 3 yrs....very pleased with cleanliness of facility, office and the customer service of the attendants at this location.
jean G. | Overall ExperienceAt the time I rented the storage unit, I was assured that the first month was free and thereafter all additional payments would be automatically billed to the credit card on file. Then about the time the storage fee is due, I start getting all these phone calls stating that my payment is overdue. I go in to make the payment and I get charged a $15-20 late payment fee. That's when I am informed that autopay was never set up! Not a happy customer at this point. Is there anyone who's willing to remedy this? In addition, they said they sent me a receipt for my payment on storage facility. Never arrives in my email. Have to call back, stay on hold for 15 minutes, they email me a receipt but nothing to show what was billed to the card. Now, have to call back and request receipt again. Very annoyed and dissatisfied. Not a seamless, reasonably pleasant experience doing business with UHaul.
Jo Ann N. | Overall ExperienceI never got into my unit without having to wait. The access was ALWAYS blocked with trucks being returned, being clean out after return or just sitting in the driveway. Very frustrating when you are on a schedule and have to wait. I even had employees let me go in through the out gate to get around the traffic jam.
Thomas F. | Overall Experiencegreat customer service friendly and knowledgeable
pete o. | First ImpressionsThe attendant that assisted me on Sunday was very kind and thorough. She was able to find what I needed aNd had a pleasant attitude. The next day we needed a storage unit and the manager on duty was just as kind and helpful. I would definitely use this location for future needs and would recommend to anyone in need. Thank you for being the difference.
anthony b. | First ImpressionsI received a free 30 day storage unit. The owner/employee manually opened the gate for me and I enter the facility to unload/load my items into my newly acquired unit. Upon completion of unloading I proceeded to exit the storage. Prior to leaving I put my code (which was created & provided by the owner/employee) into the gate access kiosk & it opened. I returned the next evening around 8:18pm and my code was denied. Same code, same location. The only difference is it was the entry kiosk. The evening prior I used my code in the exit kiosk. I was continually denied access. I was told by the owner & it's also on their website, that access hours are 5am-10pm. I've been waiting almost an hour & have been on hold with corporate for over 30 minutes & counting. I will have to temporarily end this comments section of the review for this facility until I am able to get a resolution as I'm still waiting 9:14pm Friday, September 11, 2020....to be continued
Don H. | First ImpressionsThe staff was very very helpful! And a pleasure to work with on all occasions!
Steve S. | Overall ExperienceIt was awesome! Quick and easy! Staff on both ends great. Would highly recommend to a friend or family member. Gracias
Dawne M. | First ImpressionsThe Lady at the front desk is very helpful. I would. Recommend my friend their because of her. She always nice to me
RENEE R. | Overall ExperienceNatasha Carr was extremely helpful and kind, she went above and beyond to help me! Excellent customer service!
MYISHA J. | First ImpressionsI had no problems from the facility... But when doors were replaced and locks were changed.. many issues afterwards all stemming from the poor quality of locks that were provided by uhaul... No management in place at facility to help.. still charged fully even though I couldn't access my belongings over a 3 month period. I requested a manager to call me, never received one... Cut wrong lock off door... Besides that, they were wonderful
JOHNNY C. | Overall ExperienceND
judy r. | Overall ExperienceEverything was great, the service, the unit space for the money I spent. I also rented the truck from this location to close out my account. All went well.
Ericka L. | Overall ExperienceThank you !!!!!
Tomeka J. | First ImpressionsThe women working there is very rude. She was rude when I checked in. And then very nasty when checking out. She was rude to the sheriff as well. I tried to call the. DM 3 times. No call back.
Deborah Z. | Overall ExperienceOverall pleasant experience
JOANN R. | Overall ExperienceIt was a mess. She gave me a unit with a lock. Then we went back into office to switch units. It left me with a charge. She said management will fix in the morning. Never heard from them! Lots more
Deborah Z. | First ImpressionsJill is awesome! She take the time to make you feel at home. She also never slows you down if your in a rush! What a great representative of the u-haul family. Thanks Jill!
Bruce B. | Overall ExperienceJill and Christopher were two of the nicest people we dealt with in our moving experience. They were great.
Michael A. | First ImpressionsGreat location, very secure, and manager was really friendly and went out of her way to help us.
Torres T. | Overall ExperienceOverall satisfied, only concerns were poison/rodent box in unit, net ceiling and pine needles and dirt/sand front of unit, probably from run off. Not enough not to recommend or use again. Gracias
Elizabeth P. | Overall ExperienceJill was and is awesome! Fantastic customer service.
Roland D. | First ImpressionsCustomer svc was good. Associate didn't seem to know what was going on and had to call the manager to know where my reservation was. Also needs >1 person staffed bc they're always busy here!
Nancy P. | First ImpressionsJillian Jackson was phenomenal! She helped us get a storage unit and return the trailer that we had driven across the country. I cannot say enough great things about her!
William G. | First ImpressionsWe had no issues.
Jennifer G. | Overall ExperienceGreat service and facility!
Sandra F. | Overall ExperienceStaff was always friendly & accommodating. Great customer service! Especially Jillian
Lisa C. | Overall ExperienceThe manager at the Mechanicsville Uhaul is very knowledgeable and is very helpful.
MELANIE M. | Overall ExperienceGood service. Good value.
Kelli O. | Overall ExperienceI am a HUGE fan of Jill and the staff there!
Page P. | Overall ExperienceMs. Jill over there on Elm Drive is the best thank you so much for all of your help & support in my time of need. I'm so grateful & I appreciate all you have done. Great customer service keep it up.
Quintarsha W. | Overall ExperienceGracias
Brandon F. | Overall ExperienceGreat people, Great service!
Bruce B. | First ImpressionsThe young lady was great. She was helpful, knowledgeable, and very pleasant. However I felt sorry for her it was extremely busy, but she handled all well considering she was the only one working.
Barbara B. | First ImpressionsEveryone was extremely courteous and helpful and Jill was such a wonderful, friendly, helpful lady! I will recommend U-Haul to everyone I meet that may need a storage facility!
William Y. | Overall Experiencegood service
Steven K. | Overall ExperienceJill and the woman who helped me get the units were amazing and went above and beyond to help!!! I definitely was pleased with how easy and helpful they were to me during a very stressful situation.
Elizabeth D. | Overall ExperienceThe service was great. Thank you guys.
OMAR A. | First ImpressionsThis uhaul is an an example of excellence.
Tony G. | Overall ExperienceThe staff was very helpful and were able to take care of my needs.
Terry O. | Overall ExperienceExcelente
Sydney S. | Overall ExperienceMs. Jillian Jackson was a blessing to me and an asset to the company since July 2016 (for me). Thank you ALL so much for wotking with me. I will not soon forget and will surely share experience.
JOY J. | Overall ExperienceStaff is very cordial and easy to work with. They were very informative and helpful.
Basil E. | First ImpressionsThe manager made a high stressed situation go smoothly. Outstanding service.
Tony G. | ReservaciónA new roof on the facility is great but it was disturbing to figure that out when my belongings were covered in roof debris, dust, shingle scraps and nails. Notice should have been given to tenants.
Barbara W. | Overall ExperienceDuring tenure of service, rate was raised three times. Being from out-of-state, often the payment was late. By end of the month, the rate had tripled or even higher. Contents had excessive mildew.
JIM S. | Overall ExperienceWonderful staff and very convenient! I'll always and only go with Uhaul thanks to experiences like this one!
Jesse M. | Overall ExperienceI loved the service I received each time I visited. The workers always were polite and friendly to me and my family. We appreciate everything the workers have done for us.
Nicole P. | Overall ExperienceN/a
Rashelle T. | ReservaciónWonderful people
Sandra H. | Overall ExperienceGreat staff
Sandra H. | ReservaciónExcellent !
Jeff T. | Overall ExperienceThe facility is convenient, clean, and budget friendly. My constructive feedback would be park trucks for rent and/or return in a place other than the entrance gate; they block those trying to enter.
Francis G. | Overall Experienceeveryone was real nice and the unit was clean
Beverly C. | Overall ExperienceGreat Company!!
ERICA B. | Overall ExperienceWas there 3 years had no problems !
CHRISTOPHER H. | Overall ExperienceGreat service !
Jeff T. | ReservaciónThe staff was very helpful. The storage unit itself is hard to open.
Michael G. | ReservaciónI had a great experience at the uhaul in mech. Would recommend them
Kim B. | ReservaciónGreat experience
Cheryl C. | Overall Experiencethis would be the only co I will ever go to, great personnel
Barry E. | Overall ExperienceEveryone was very helpful
Susan B. | Overall Experience