Comentarios del cliente para U-Haul Moving & Storage of Mechanicsville
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Mechanicsville
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Deborah P. en
Friendly and efficient staff.
Sandra D. en
Salesperson was fantastic
John M. en
Everything was great...trailer was ready when we arrived and the staff provided the needed assistance hooking and unhooking the trailer. All was good. THANKS!!
Tim R. en
My move was picture perfect! Picked up the truck within 5 minutes and when I returned it, a guy was waiting outside and it took less than 5 minutes. Didn't even have to go inside! This was on a Saturday too... thanks for the great service ??
RODNEY C. en
Smooth transaction A+
Deborah Z. en
It was a mess. She gave me a unit with a lock. Then we went back into office to switch units. It left me with a charge. She said management will fix in the morning. Never heard from them! Lots more
arthur W. en
If there is a way to get the truck earlier in the morning. By the time you get to residence it is 10:00 am.
Decota L. en
We are so thankful for Jillian, we have worked her before and each time is a wonderful experience. She always gives us good information, helps us with the move and gets just the right equipment we need.
Richard C. en
Very slow check out process. I went to all of Rhine and trouble to check out the truck on line but still had to do it all over again at the store! Wasted a lot of our time!
Roderick L. en
They are courteous but not friendly.
Nicole C. en
This location by far has the best overall customer experience. I will recommend this location to all my family, friends and business colleagues.
Bruce B. en
Jill is awesome! She take the time to make you feel at home. She also never slows you down if your in a rush! What a great representative of the u-haul family. Thanks Jill!
Zoie R. en
Always friendly and great service
Michael A. en
Jill and Christopher were two of the nicest people we dealt with in our moving experience. They were great.
Mark S. en
Highly recommend this location to others. Jill is the epitome of excellent customer service. However, your U-Haul mobile app is AWFUL! We spent over an hour trying to turn the van in after hours. We called the 800 number and finally got Megan who told us to drive around to see if we could reset the app! She offered to reset the turn in time to 7 PM the next day, at our expense, to turn in the van because they had been having trouble with the app all day. We finally did what we could with the paperwork, and put it, with a note of explanation, and the keys in the drop box. We called Jill the next day and she took care of getting the van being turned in. I'm sure U-Haul thought the mobile app was a great idea, but there should always be a plan B without putting a customer through an hour of agony. Jill and her facility get an A++, U-Haul mobile app and the customer service affiliated with it get not just an F, you get a 0.
Elmer W. en
the employee did know how to use the car dolly! One of the tie downs was jammed and I asked if they had some spray lubricant to try to get it loose and said they didn't have any. Just offered to send a video with instructions. you people need to be trained on how to operate the equipment you rent!
Torres T. en
Great location, very secure, and manager was really friendly and went out of her way to help us.
Marilyn C. en
Customer service was great. I will be using this location again if I decide to move again.
Steve V. en
Excellent customer service
Dema L. en
Staff was helpful and courteous.
Nancy C. en
Jill is great! Excellent people skills, gives new meaning to putting the customer first! A real asset to U-Haul.
Robert B. en
This truck has a multitude of damages which made me nervous that they would charge me for them when I returned it. I took pictures bumper to bumper just in case. Also, someone smoked in there and the ashes are still stuck in the ash tray. I have a migraine from driving around in a smelly truck!
Joel B. en
Excellent EXCELLENT! Nicest most professional you could possibly have! If there is ever a time I need service again.....Uhaul Wins!! Thanks for everything!!
Elizabeth P. en
Overall satisfied, only concerns were poison/rodent box in unit, net ceiling and pine needles and dirt/sand front of unit, probably from run off. Not enough not to recommend or use again. Thank you
Bailey A. en
Customer service was excellent. Very satisfied with every facet of the experience.
Roland D. en
Jill was and is awesome! Fantastic customer service.
Nancy P. en
Customer svc was good. Associate didn't seem to know what was going on and had to call the manager to know where my reservation was. Also needs >1 person staffed bc they're always busy here!
William G. en
Jillian Jackson was phenomenal! She helped us get a storage unit and return the trailer that we had driven across the country. I cannot say enough great things about her!
Jennifer G. en
We had no issues.
Sandra F. en
Great service and facility!
Lisa C. en
Staff was always friendly & accommodating. Great customer service! Especially Jillian
MELANIE M. en
The manager at the Mechanicsville Uhaul is very knowledgeable and is very helpful.
Kelli O. en
Good service. Good value.
Page P. en
I am a HUGE fan of Jill and the staff there!
Quintarsha W. en
Ms. Jill over there on Elm Drive is the best thank you so much for all of your help & support in my time of need. I'm so grateful & I appreciate all you have done. Great customer service keep it up.
Brandon F. en
Thanks
Bruce B. en
Great people, Great service!
Barbara B. en
The young lady was great. She was helpful, knowledgeable, and very pleasant. However I felt sorry for her it was extremely busy, but she handled all well considering she was the only one working.
William Y. en
Everyone was extremely courteous and helpful and Jill was such a wonderful, friendly, helpful lady! I will recommend U-Haul to everyone I meet that may need a storage facility!
Steven K. en
good service
Elizabeth D. en
Jill and the woman who helped me get the units were amazing and went above and beyond to help!!! I definitely was pleased with how easy and helpful they were to me during a very stressful situation.
OMAR A. en
The service was great. Thank you guys.
Tony G. en
This uhaul is an an example of excellence.
Terry O. en
The staff was very helpful and were able to take care of my needs.
Sydney S. en
Excellent
JOY J. en
Ms. Jillian Jackson was a blessing to me and an asset to the company since July 2016 (for me). Thank you ALL so much for wotking with me. I will not soon forget and will surely share experience.
Basil E. en
Staff is very cordial and easy to work with. They were very informative and helpful.
Tony G. en
The manager made a high stressed situation go smoothly. Outstanding service.
Barbara W. en
A new roof on the facility is great but it was disturbing to figure that out when my belongings were covered in roof debris, dust, shingle scraps and nails. Notice should have been given to tenants.
JIM S. en
During tenure of service, rate was raised three times. Being from out-of-state, often the payment was late. By end of the month, the rate had tripled or even higher. Contents had excessive mildew.
Jesse M. en
Wonderful staff and very convenient! I’ll always and only go with Uhaul thanks to experiences like this one!
Nicole P. en
I loved the service I received each time I visited. The workers always were polite and friendly to me and my family. We appreciate everything the workers have done for us.
Rashelle T. en
N/a
Sandra H. en
Wonderful people
Sandra H. en
Great staff
Jeff T. en
Excellent !
Francis G. en
The facility is convenient, clean, and budget friendly. My constructive feedback would be park trucks for rent and/or return in a place other than the entrance gate; they block those trying to enter.
Beverly C. en
everyone was real nice and the unit was clean
ERICA B. en
Great Company!!
CHRISTOPHER H. en
Was there 3 years had no problems !
Jeff T. en
Great service !
Michael G. en
The staff was very helpful. The storage unit itself is hard to open.
Kim B. en
I had a great experience at the uhaul in mech. Would recommend them
Cheryl C. en
Great experience
Barry E. en
this would be the only co I will ever go to, great personnel
Susan B. en
Everyone was very helpful