Comentarios del cliente para U-Haul Moving & Storage of Mechanicsville

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Mechanicsville

Grado total:

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Candace M. en

Grado:

El cliente no dejó un comentario.

Joseph M. en

Grado:

It is a tight space to get a trailer hooked up. Other wise all the personal I worked with were very nice.

Michael F. en

Grado:

Other than lowering prices to compete with short-term rentals from lowes and home depot, nothing. Renting was fast and easy - both ladies working were very nice.

Ericka P. en

Grado:

Everything was great, the service, the unit space for the money I spent. I also rented the truck from this location to close out my account. All went well.

Dennis J. en

Grado:

The U-Haul representatives were very professional and efficient both, when I picked up the trailer and when I returned it.

David C. en

Grado:

I have no suggestions, the check in and check out service was excellent as it has been the other times We rented from this location. The staff is always very helpful!

kristi C. en

Grado:

El cliente no dejó un comentario.

Tomeka J. en

Grado:

Thank you !!!!!

Karl P. en

Grado:

The lady manager is a jewel! Really enjoyed meeting her.

Kenneth T. en

Grado:

using a trailer is easier for me because I usually don't have much to move.

Douglas D. en

Grado:

El cliente no dejó un comentario.

Melinda H. en

Grado:

El cliente no dejó un comentario.

Jerry W. en

Grado:

El cliente no dejó un comentario.

WADE H. en

Grado:

Great company

Deborah Z. en

Grado:

The women working there is very rude. She was rude when I checked in. And then very nasty when checking out. She was rude to the sheriff as well. I tried to call the. DM 3 times. No call back.

Peter B. en

Grado:

The only thing I did not like was I got a pretty beat up truck to make my move.

Nicole H. en

Grado:

Had an issue with some charges, but it was handled swiftly. Thank you! Excellent team at this location kind and friendly in person and over the phone. Sorry I don’t have names but the morning lady check me in on12/13 was very nice and the evening crew who(a woman) handled my issue was very polite about it. Again Thank you!

Gary M. en

Grado:

Rent the large trucks earlier, if I pay for a day I should get the day. Uhaul can overlap truck rentals if someone wants truck before 2 pm on large trucks.

Charles T. en

Grado:

Everything went well!

Andres L. en

Grado:

PERFECT

James G. en

Grado:

El cliente no dejó un comentario.

Clarence W. en

Grado:

El cliente no dejó un comentario.

Martha T. en

Grado:

The salesperson was super nice, the van was excellent, and the prices were very reasonable. I couldn't ask for more!

JOANN R. en

Grado:

Overall pleasant experience

Angel J. en

Grado:

I was charged $48.24 when picking up the truck on Saturday. When I brought the truck back Saturday I was told they were running my card again. The lady and customer service assured me I would only be charged the difference of $9. Today 11/27 I was charged $48.24 after I was already charged $57. This is extremely poor customer service to be charged 2x right at the holiday.

Sheree L. en

Grado:

Check the mileage

Philip E. en

Grado:

El cliente no dejó un comentario.

Daniel E. en

Grado:

Truck had not been swept out. Local rental truck, seemed in rougher shape than the longer distance rental trucks I have rented in the past. However it drove well and got the job done. Associate was friendly and helpful.

Tonya P. en

Grado:

Give them a larger parking lot. There was something wrong with the truck I got, I drove about 30 miles, put 5 gallons of gas in, and the gas tank still said it needed another 5 gallons to be where the truck started. 10 gallons, really, that's like 3 miles to the gallon, school buses from the 80s get better mileage. There is no way I went through 10 gallons of gas, he agreed with me at the shop, but still charged me $9 to refuel, REALLY!!??!! Every one was nice, but I will not be using a uhaul with that kind of mileage rating again.

Ralph W. en

Grado:

El cliente no dejó un comentario.

Glenn J. en

Grado:

Staff was polite and fast, dropping off the truck took less than 5 minutes. The parking was tight as mentioned by others but there was room and I had a 26’ truck. I would not hesitate to go back.

Joshua M. en

Grado:

Truck was dented up and it said there was 3/4 tank of gas online but there was only 9/16 of a tank.

Tonya P. en

Grado:

The lot is way to small and dangerous to pull out of, they were understaffed for a Saturday morning. The personel were friendly and professional, when I checked my mileage I noticed I was charged for two miles that I had called about, the starting mileage was off 2 miles not in my favor.

Emma A. en

Grado:

I was double charged for my rental still have not received a refund

Clarence W. en

Grado:

Good customer service personnel excellent

Lynnwood L. en

Grado:

El cliente no dejó un comentario.

Carisa R. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

Clean, professional service.

Marilyn C. en

Grado:

El cliente no dejó un comentario.

Monica A. en

Grado:

The owner John was extremely rude and never spoke. The other store worker Christopher was tied up with another customer. The owner was on the phone when I walked in. When he got off the phone he never acknowledged I was there and waiting. He proceeded to have a conversation with Christopher to resolve an issue and left. Still never acknowledged me or the excessive wait time.

Clifford R. en

Grado:

El cliente no dejó un comentario.

TERRI B. en

Grado:

El cliente no dejó un comentario.

Sonja B. en

Grado:

El cliente no dejó un comentario.

AL F. en

Grado:

Folks were friendly and accommodating. Easy access location. I reserved another auto transport while there. Definitely recommend this place to anyone looking to rent U-Haul

Bill W. en

Grado:

El cliente no dejó un comentario.

Deborah P. en

Grado:

Friendly and efficient staff.

Sandra D. en

Grado:

Salesperson was fantastic

Daniel D. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

Everything was great...trailer was ready when we arrived and the staff provided the needed assistance hooking and unhooking the trailer. All was good. THANKS!!

WILLIAM D. en

Grado:

El cliente no dejó un comentario.

Tim R. en

Grado:

My move was picture perfect! Picked up the truck within 5 minutes and when I returned it, a guy was waiting outside and it took less than 5 minutes. Didn't even have to go inside! This was on a Saturday too... thanks for the great service ??

Barry B. en

Grado:

El cliente no dejó un comentario.

RODNEY C. en

Grado:

Smooth transaction A+

Deborah Z. en

Grado:

It was a mess. She gave me a unit with a lock. Then we went back into office to switch units. It left me with a charge. She said management will fix in the morning. Never heard from them! Lots more

Deborah Z. en

Grado:

El cliente no dejó un comentario.

arthur W. en

Grado:

If there is a way to get the truck earlier in the morning. By the time you get to residence it is 10:00 am.

Decota L. en

Grado:

We are so thankful for Jillian, we have worked her before and each time is a wonderful experience. She always gives us good information, helps us with the move and gets just the right equipment we need.

Richard C. en

Grado:

Very slow check out process. I went to all of Rhine and trouble to check out the truck on line but still had to do it all over again at the store! Wasted a lot of our time!

Roderick L. en

Grado:

They are courteous but not friendly.

Nicole C. en

Grado:

This location by far has the best overall customer experience. I will recommend this location to all my family, friends and business colleagues.

Bruce B. en

Grado:

Jill is awesome! She take the time to make you feel at home. She also never slows you down if your in a rush! What a great representative of the u-haul family. Thanks Jill!

Stephen W. en

Grado:

El cliente no dejó un comentario.

Zoie R. en

Grado:

Always friendly and great service

Michael A. en

Grado:

Jill and Christopher were two of the nicest people we dealt with in our moving experience. They were great.

Mark S. en

Grado:

Highly recommend this location to others. Jill is the epitome of excellent customer service. However, your U-Haul mobile app is AWFUL! We spent over an hour trying to turn the van in after hours. We called the 800 number and finally got Megan who told us to drive around to see if we could reset the app! She offered to reset the turn in time to 7 PM the next day, at our expense, to turn in the van because they had been having trouble with the app all day. We finally did what we could with the paperwork, and put it, with a note of explanation, and the keys in the drop box. We called Jill the next day and she took care of getting the van being turned in. I'm sure U-Haul thought the mobile app was a great idea, but there should always be a plan B without putting a customer through an hour of agony. Jill and her facility get an A++, U-Haul mobile app and the customer service affiliated with it get not just an F, you get a 0.

Brenda J. en

Grado:

El cliente no dejó un comentario.

david B. en

Grado:

El cliente no dejó un comentario.

Elmer W. en

Grado:

the employee did know how to use the car dolly! One of the tie downs was jammed and I asked if they had some spray lubricant to try to get it loose and said they didn't have any. Just offered to send a video with instructions. you people need to be trained on how to operate the equipment you rent!

Torres T. en

Grado:

Great location, very secure, and manager was really friendly and went out of her way to help us.

Torres T. en

Grado:

El cliente no dejó un comentario.

Marilyn C. en

Grado:

Customer service was great. I will be using this location again if I decide to move again.

Steve V. en

Grado:

Excellent customer service

Puello O. en

Grado:

El cliente no dejó un comentario.

Dema L. en

Grado:

Staff was helpful and courteous.

Jocelyn M. en

Grado:

El cliente no dejó un comentario.

Norman C. en

Grado:

El cliente no dejó un comentario.

Nancy C. en

Grado:

Jill is great! Excellent people skills, gives new meaning to putting the customer first! A real asset to U-Haul.

Carlton G. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

This truck has a multitude of damages which made me nervous that they would charge me for them when I returned it. I took pictures bumper to bumper just in case. Also, someone smoked in there and the ashes are still stuck in the ash tray. I have a migraine from driving around in a smelly truck!

Joel B. en

Grado:

Excellent EXCELLENT! Nicest most professional you could possibly have! If there is ever a time I need service again.....Uhaul Wins!! Thanks for everything!!

Elizabeth P. en

Grado:

Overall satisfied, only concerns were poison/rodent box in unit, net ceiling and pine needles and dirt/sand front of unit, probably from run off. Not enough not to recommend or use again. Thank you

Bailey A. en

Grado:

Customer service was excellent. Very satisfied with every facet of the experience.

Raymond B. en

Grado:

El cliente no dejó un comentario.

Kevin D. en

Grado:

El cliente no dejó un comentario.

Stephen S. en

Grado:

didn't have to do much, but did it efficiently and were friendly.

Donald D. en

Grado:

El cliente no dejó un comentario.

Roland D. en

Grado:

Jill was and is awesome! Fantastic customer service.

Tawanda F. en

Grado:

Ughh.. The truck broke down.. Refund not processed timely.. Still sitting on someone's desk for approval.. Not ever.. I'm moving my storage as well..

Ronald F. en

Grado:

Manager and assistant mgr were polite, efficient and VERY nice to work with! Check out and check in were simple, quick, well organized. and clearly explained. I highly recommend the Mechanicsville Elm Street location!

Rodney W. en

Grado:

El cliente no dejó un comentario.

Nancy P. en

Grado:

Customer svc was good. Associate didn't seem to know what was going on and had to call the manager to know where my reservation was. Also needs >1 person staffed bc they're always busy here!

Erica K. en

Grado:

El cliente no dejó un comentario.

Daniel E. en

Grado:

Have the truck parked outside of the locked gates for after hours pickups.

Stephen D. en

Grado:

El cliente no dejó un comentario.

Donald B. en

Grado:

El cliente no dejó un comentario.

Charles H. en

Grado:

Need a larger parking lot. Parking was difficult while trying to pickup and return the vehicle.

William G. en

Grado:

Jillian Jackson was phenomenal! She helped us get a storage unit and return the trailer that we had driven across the country. I cannot say enough great things about her!

James L. en

Grado:

Jill and the other representatives I spoke with gave top notch customer service.

Ashley K. en

Grado:

This was the most unorganized, rude, and awful interaction I have ever had with the U-Haul brand. I didn’t even want to use this facility but due to my reservation being moved around 3 times I ended up here and it was AWFUL.

Jeremy E. en

Grado:

El cliente no dejó un comentario.

Jennifer G. en

Grado:

We had no issues.

Andrew G. en

Grado:

El cliente no dejó un comentario.

Deborah H. en

Grado:

El cliente no dejó un comentario.

Milton H. en

Grado:

Talked to them on the phone and they were very helpful, but they were closed when I returned the truck.

Peter B. en

Grado:

always very helpful, could not ask for better service

Sandra F. en

Grado:

Great service and facility!

Garth J. en

Grado:

El cliente no dejó un comentario.

James H. en

Grado:

The reservation was not what we had setup. It had the wrong times and the wrong truck. If it wasn’t for the local manager fixing it we would of canceled and went with a different company. The local manager did a great job fixing the problem.

Vanity J. en

Grado:

Once a charge is processed, there should not be any reversals on the transaction if an additional amount has to be paid

Marjorie B. en

Grado:

Class act! Friendly, fast and efficient.

Julian J. en

Grado:

El cliente no dejó un comentario.

Nikita B. en

Grado:

El cliente no dejó un comentario.

Kelsey E. en

Grado:

El cliente no dejó un comentario.

Austen K. en

Grado:

El cliente no dejó un comentario.

Lisa C. en

Grado:

Staff was always friendly & accommodating. Great customer service! Especially Jillian

MELANIE M. en

Grado:

The manager at the Mechanicsville Uhaul is very knowledgeable and is very helpful.

Kelli O. en

Grado:

Good service. Good value.

Page P. en

Grado:

I am a HUGE fan of Jill and the staff there!

Quintarsha W. en

Grado:

Ms. Jill over there on Elm Drive is the best thank you so much for all of your help & support in my time of need. I'm so grateful & I appreciate all you have done. Great customer service keep it up.

Brandon F. en

Grado:

Thanks

Bruce B. en

Grado:

Great people, Great service!

Barbara B. en

Grado:

The young lady was great. She was helpful, knowledgeable, and very pleasant. However I felt sorry for her it was extremely busy, but she handled all well considering she was the only one working.

William Y. en

Grado:

Everyone was extremely courteous and helpful and Jill was such a wonderful, friendly, helpful lady! I will recommend U-Haul to everyone I meet that may need a storage facility!

Steven K. en

Grado:

good service

Elizabeth D. en

Grado:

Jill and the woman who helped me get the units were amazing and went above and beyond to help!!! I definitely was pleased with how easy and helpful they were to me during a very stressful situation.

OMAR A. en

Grado:

The service was great. Thank you guys.

Tony G. en

Grado:

This uhaul is an an example of excellence.

Terry O. en

Grado:

The staff was very helpful and were able to take care of my needs.

Sydney S. en

Grado:

Excellent

JOY J. en

Grado:

Ms. Jillian Jackson was a blessing to me and an asset to the company since July 2016 (for me). Thank you ALL so much for wotking with me. I will not soon forget and will surely share experience.

Basil E. en

Grado:

Staff is very cordial and easy to work with. They were very informative and helpful.

Tony G. en

Grado:

The manager made a high stressed situation go smoothly. Outstanding service.

Barbara W. en

Grado:

A new roof on the facility is great but it was disturbing to figure that out when my belongings were covered in roof debris, dust, shingle scraps and nails. Notice should have been given to tenants.

JIM S. en

Grado:

During tenure of service, rate was raised three times. Being from out-of-state, often the payment was late. By end of the month, the rate had tripled or even higher. Contents had excessive mildew.

Jesse M. en

Grado:

Wonderful staff and very convenient! I’ll always and only go with Uhaul thanks to experiences like this one!

Nicole P. en

Grado:

I loved the service I received each time I visited. The workers always were polite and friendly to me and my family. We appreciate everything the workers have done for us.

Rashelle T. en

Grado:

N/a

Sandra H. en

Grado:

Wonderful people

Sandra H. en

Grado:

Great staff

Jeff T. en

Grado:

Excellent !

Francis G. en

Grado:

The facility is convenient, clean, and budget friendly. My constructive feedback would be park trucks for rent and/or return in a place other than the entrance gate; they block those trying to enter.

Beverly C. en

Grado:

everyone was real nice and the unit was clean

ERICA B. en

Grado:

Great Company!!

CHRISTOPHER H. en

Grado:

Was there 3 years had no problems !

Jeff T. en

Grado:

Great service !

Michael G. en

Grado:

The staff was very helpful. The storage unit itself is hard to open.

Kim B. en

Grado:

I had a great experience at the uhaul in mech. Would recommend them

Cheryl C. en

Grado:

Great experience

Barry E. en

Grado:

this would be the only co I will ever go to, great personnel

Susan B. en

Grado:

Everyone was very helpful