A few things were ruined that were in the unit due to it not being insulated.
Juliana H | Overall ExperienceSelf Storage Units in Renton, WA, 98057
U-Haul Storage en Renton
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U-Haul Storage of Duwamish
2925 S 112th St, Tukwila, WA 98168 View Available Units3.7 miles from this location -
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6403 Mlk Jr Wy S, Seattle, WA 98118 View Available Units5.0 miles from this location -
U-Haul Storage of Burien
13645 1st Ave S, Burien, WA 98168 View Available Units5.4 miles from this location -
U-Haul Storage of Sea Tac
20024 International Blvd, Seatac, WA 98188 View Available Units5.9 miles from this location
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Great facility and great staff. Crystal was a joy to deal with and made the whole experience pleasant!
michael c | Overall ExperienceThey charged me after I requested to cancel and then charged me a late fee. I called and they resolved it but still annoying because they neglected my cancelation request.
Josh A | Overall ExperienceCrystal was very attentive and helped immensely with the move in process. Was very satisfied with move in process other than the online app which is slow and not easy to navigate and too many hoops to jump through
michael c | Online Move InThe customer service was so slow
FAHIMA A | First ImpressionsMy unit was at the farthest edge, and farthest back on the property. Not a problem itself, but access to my unit was blocked by another U-Haul truck that was out of service and left to sit on the back of the property--right in front of my unit. The person who showed me to the unit said he would check on getting the truck moved, but never came back. I was forced to navigate around the truck through mud and gravel in order to move items in.
Jeffery S | Online Move InSeveral times, the door was locked. One time had to wait over 30 minutes to get in. Wasn't happy that there were no carts available 90 percent of the time that I needed one.
Denise M | Overall ExperienceNot enough staffing no guidance with the new employees waited almost 2 hours just to get the rental at the first location. 2nd location when I use the storage unit new staff was not guided by older staff or experienced staff and didn't know what to do for the storage unit the 3locatin drop off was perfect all for 1 month free
Rocelle H | First ImpressionsThe staff was awesome, super helpful and quick, which was amazing given the number of people as compared to staff. My only comments are there is no lighting in the storage units and wood made me nervous about potential critters etc. moved to new tukwila facility. Thanks again to the staff!
KATHY R | Overall ExperienceMy rating is because they keep trying to charge me when I paid 215.00 to use a storage from February 24-march15. Then I told the person on duty I was done with unit and it was cleaned then I get a attempt to charge my card 215 then got a email saying I'm getting charged that and a late fee.
Shaleana P | Overall ExperienceEveryone from beginning to end was very friendly, helpful and knowledgeable…and believe me this was not an easy move.
Charlotte B | Overall ExperienceThe facility was good. More staff is needed. There weee several trucks blocking the unit. We had to walk quie a ways to unload our stuff. The reservation could not be found. Upon arrival I was told there were no units available. When I called in the morning no one answered the phone and the general UHaul phone answered said everything was ok to go. The manager and girl working there worked very hard to finally locate an available unit.
SUSAN B | First ImpressionsExcellent customer service
Oladipupo S | Overall ExperienceStephanie was awesome
Donald C | First ImpressionsThis particular location In renting close at 7PM. Not a good time for me and what I do.
Oladipupo S | First ImpressionsThe staff at this location was extremely helpful under difficult conditions. It took multiple call to the u-haul help line to get the computer to accept the space I reserved online. It took two days and more calls than necessary to resolve the issue.this was not a problem. With the location but an issue from multiple misinformation from multiple different help center calls and departments.
Charlotte B | First Impressions