Customer Reviews for U-Haul Storage of Renton

5549 comentarios

453 Rainier Ave N   Renton, WA 98057
(W Of Renton Airport)

(206) 772-3106

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(206) 772-3106

453 Rainier Ave N
Renton, WA 98057
(W Of Renton Airport)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

COLLIN KROBAR B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nam T. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

More than anything, what makes me happy is the way how you do it. I finished my move after business hours and I was worried what to do next. The link you sent me on my phone did a miracle solving all my worries. I finished my business with you with no hustle. Hold on once! The customer service was awesome! Thank you so much!!

BAYNESAGN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
1.0

10 minutes before we were to pick up our truck at the location indicated when we reserved it, we got a phone call telling us we had to go to a different location to pick up the truck and also we had to drop off the truck at that same location vs Kenmore - which is where we needed it to be dropped off. The rep I spoke to literally signed when I told her how much of an inconvenience this was for us. She could have cared less. Same with the General Manager at the Rainier Ave S store, Brion, he told us "call wherever you made the reservation and they will give you a $50 credit, there is nothing I can do" never once even looked at us. Never said I apologize for your inconvenience, nothing. The rep I spoke to about the credit, Marnie or Marty, was great. She credited us - she was the only positive piece to this whole experience. You did this to us before. Your c/s could care less - you make last minute changes causing major inconveniences and have no remorse for it.

JEFFREY ALAN B. 
Clasificación:
5.0

U-Haul is doing great by us n a house renovation project. We're always picking up loads and dropping off things to get the job done. The Renton WA store has been terrific. They always have the right sized vehicle and their customer service is excellent. As I've said on other review, they've really upgraded their customer service and eliminated wait times with their new app. Highly recommend.

LISA ANN D. 
Clasificación:
5.0

Absolutely amazing Big place you can park your car Up Hill Open 24 hours gate

ABDIRASHID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDY M. 
Clasificación:
5.0

Recently we've used U-Haul for a house project we're working on. Their customer service and the quality of their vehicles is excellent. The company has made significant changes from several years ago. They have automated reservations which cuts the wait time. They are now able to serve customers quickly and their staff has a revolutionary new approach to customer service. Bravo, U-Haul. The Renton store has a great team.

LISA ANN D. 
Clasificación:
5.0

I always come there and im happy they're service

ABDIRIZAK M. 
Clasificación:
3.0

1. I waited 30 minutes to receive service even though I checked in online and provided photos of my DL. Slow service set me back 45 minutes on a day I needed every moment. 2. I was given a truck with a gas tank only 1/4 full. Again, Uhaul waisted my time since I needed to stop for gas twice. Once at the beginning and once at the end. 3. The truck shattered a lot while driving without a load but just fine once it was loaded. In the future, I will look for other rental companies with better equipment. 4. The checkin process on my phone didn't work. I was getting server errors. I had not more time to waste that morning so this was an annoyance over doing the walk through with a person. 5. Not all the Uhaul employees were wearing masks. Shame on Uhaul management and employees for not maintaining a safe environment for the employees and customers.

Ilan B. 
Clasificación:
3.0

They charge me 2gallons when I already put 2gallons of gas. Only travelled 22miles that should be sufficient.

TORIBIO KEH D. 
Clasificación:
3.0

As a first time user to U-Haul I was expecting a well used rundown van from the early 2000's. I test the van was modern comfortable and I could see above all other cars on the road. Made my 2+ hour trip to Aberdeen from Renton painless and enjoyable. Thanks U-Haul

RACHELLE M. 
Clasificación:
5.0

Renton location was great. Interbay was not.

GAVIN M. 
Clasificación:
4.0

Need more staff. Waiting in line at the counter was too long on both recent trips.

ARMANDO O. 
Clasificación:
1.0

The truck needed more maintenance. I didn't feel safe driving it. It also needed to be cleaned better

ABDI M. 
Clasificación:
5.0

Great staff.

LISA ANN D. 
Clasificación:
4.0

Customer service was terrible. Clerk was rude and was not approachable.

Helen H. 
Clasificación:
3.0

Not charge me for things I didn't get or use

Brian M. 
Clasificación:
3.0

El cliente no dejó un comentario.

HAOLIN Y. 
Clasificación:
5.0

I had a good experience with Uhaul. I will definitely use them again.

ARNOLDO S. 
Clasificación:
5.0

The gentleman that helped me was very pleasant even though the store was very busy. All the staff were doing their best to keep a fast pace and getting thru the numerous customers. It was a Friday late afternoon and there seemed to be a little bit of a rush with customers picking up their equipment. I am needing to rent another trailer and will go back to this location!!

MARK M. 
Clasificación:
3.0

Wasn't shown where the vehicle was even after walking around and returning back inside. Terrible customer servc. Passenger Door was open when first starting engine. Gas level adjusted 1/8th after less than mile. No biggie.

TIMOTHY C. 
Clasificación:
5.0

Excellent customer service. Seamless process. Clean rental.

DANIEL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Evangeline G. 
Clasificación:
4.0

I was not immediately made aware that the picture I took of the fuel gauge would increase the recorded amount of fuel in the tank on my contract, so I was surprised when I was told I owed a fuel charge or needed to fill up more than I already had.

Tiffany B. 
Clasificación:
5.0

We can't think of anything you need to improve on. We found this to be the most efficient U-Haul location we have been to and we are frequent renters of a 5 foot by 9 foot trailer. It was clean, the people helped us connect it to the truck and they were right there when we returned it. This was our first visit to this location but it won't be our last.

STEVEN L. 
Clasificación:
2.0

When you tell people they can drop off after hours you should probably tell them that you are going to build their credit card $22 AND hang up on them when they call to complain

JOHN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH Y. 
Clasificación:
4.0

Just keep doing what you do ,too satisfy your customer services and you will be just fine!

JOHNNY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vera F. 
Clasificación:
4.0

El cliente no dejó un comentario.

T DANIELE O. 
Clasificación:
5.0

Great as always

ROLAND H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW M. 
Clasificación:
4.0

We had some car trouble and the workers here really tried to help us as much as possible. THey even moved us to a larger storage unit.

Jacqueline J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER V. 
Clasificación:
1.0

I am very upset because I told them I will return the van after the 5 hours and it will be tonight. The sales associate did not tell me there is a $20.00 after hour fee will be charge if you will not check out as per contract. The General Manager is not a nice person. Not a customer service oriented. I will not come back again here.

MOHAMMED ABDUL H. 
Clasificación:
5.0

Quickest U-Haul experience, and hard working staff. Thanks.

KARL T. 
Clasificación:
1.0

Worst Customer service I've experienced in a decade. Worker was unnecessarily rude. Zero service would have been better for the business. He was the type of employee that costs you a fortune as a business owner.

Gregory B. 
Clasificación:
4.0

Your website says the mileage charge is $1.19 per mile. We were charged $1.89 per mile. Be consistent and don't surprise people when the bill comes. Also, the check-in app didn't allow us to get the keys. Fortunately, the store was open. This doesn't reflect badly on the store.

Mark V. 
Clasificación:
5.0

Super swift check in and check out.... the staff seemed particularly considerate of my time, which I always appreciate. Fast, efficient, knowledgeable... and friendly to top it all off. Would definitely use this branch again or recommend it any time

FRANKLIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY T. 
Clasificación:
5.0

Quick check in quick check out. Friendly knowledge staff.

JOHANNA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIUS B. 
Clasificación:
5.0

Overall it was an excellent experience, I was especially impressed with the friendliness of the staff. I was a bit surprised at the final price, which was about twice what I expected.

Ben K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINITA I. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA ANN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIKO P. 
Clasificación:
5.0

The workers were friendly

ANTHONY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIGITTE A. 
Clasificación:
5.0

Rough neighborhood but you guys are the only respectable business on the whole street. Keep it up!

WILLIAM ROBERT J. 
Clasificación:
5.0

Nada

Mark C. 
Clasificación:
5.0

At this time we been coming to same location for at least a year with that being said nothing's to complain about.

DANNIE J. 
Clasificación:
4.0

Great service every time at Uhaul Renton. I'll be using them again. Quick and efficient service.

WALEED M. 
Clasificación:
1.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

Keep it up

SARAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PASHA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto G. 
Clasificación:
1.0

MANAGER WAS RUDE AND OBNOXIOUS!

DONALD S. 
Clasificación:
1.0

When a customer comes in and asks for a clear explanation of charges, before they rent the van, you had better give them a clear explanation. When a customer gets charged twice as much as they expected, they're likely never going to use Uhaul again. I just got charged $388 for a van rental that would have cost me $150 from Home Depot. I'm so unhappy today.

GEOFFREY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

LINDSAY R. 
Clasificación:
5.0

Make sure there is gas in the trucks by putting some in them not by looking at the gauge BAD BUSINESS

Ed W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luke D. 
Clasificación:
5.0

No comments or suggestions for improvements. Keep up the good work and great customer service. One more thing to add, i was in and out within 15mins

SHERRIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDIO O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL I A. 
Clasificación:
4.0

Great service.

WALEED M. 
Clasificación:
5.0

Very competent and friendly staff.

GEORGE H. 
Clasificación:
1.0

When you rent a 9 foot trailer, please tell the person it is only 8 foot 8 inch. Otherwise they will drive to the destination and the pallet will not fit and they will have to drive back to U-Haul to return it... Only to be told they still have to pay for the unused trailer

JOHN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMER R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Alexander R. 
Clasificación:
1.0

The manager was rude, obnoxious and overbearing. So, if that's the experience uhaul wants to provide its customers then you did a great job!

DON S.  |  Overall Experience 
Clasificación:
1.0

I was in the store at 630 and my rental was due at 6pm but I had to do check out online. That's was bad business. The truck said it wasn't brought back at 1/4 tank and said it was 1/8. If an employee drives the truck around to park it, that runs mileage and I was charged extra. I would not recommend this Rainier avenue store to anyone!

PHILLIP B. 
Clasificación:
1.0

Water leaks at the front and rear of the storage unit and no heads up about the leaks so a ton of my belongings got wet, molded and ended with a significant loss. Notified manager about leak in front and brushed it off saying was from lifting the door when there was a clear hole in the front seal and the door doesn't fully close. How can my stuff be wet and moldy from lifting the door when I haven't been to the unit in months? Are the employees opening the door? I would have stored my stuff longer but doesn't seem like U-Haul cares about paying customers personal belongings and obviously doesn't need my money so taking my business elsewhere.

Dustin C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLABODE B. 
Clasificación:
5.0

Horrible experience with online. Changed locations on me without communication. Joshua asked me several times for photo drivers license. I was left on chat for extremely long time. Then, gone. The staff at physical location saved the day. I was very upset. Bottom line, online sucks.

Rhonda H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ernest S. 
Clasificación:
1.0

Horrible experience, staff lack of own policy. Manager David very unprofessional and classless. Customer service who handled call forgot about important details. The only saving grace was John. If he was smart he would leave uhaul before he learns to be horrible at customers service. Never again!

ROBERT EDWARD V. 
Clasificación:
5.0

Dropping off was super easy and quick. The people here are nice and helpful!

Gerardo Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD C. 
Clasificación:
1.0

El cliente no dejó un comentario.

CRYSTAL W. 
Clasificación:
5.0

,

DAVID K. 
Clasificación:
5.0

Brion and his team are terrific! I have been getting boxes and

HARRIET C. 
Clasificación:
5.0

The staff are incredibly friendly, knowledgeable, and flexible. I enjoy interacting with the employees here (I've been there four times in the past week and left with a smile on my face each time)! I have no negative feedback at all.

MORGAN ELYSE C. 
Clasificación:
5.0

Systems should be more efficient for employees to do their jobs. In spite they managed to remain calm and helpful as much as possible. Very professional staff, could smile more, but I understand.

Gentry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCEL J. 
Clasificación:
3.0

The fuel level was 1 millimeter below 1/4 tank and I returned it with the fuel gauge 2 millimeters above 1/4 tank but I was charged over $7 for gas. The final bill was a lot more than I expected to pay and final sale quotes from Budget ($147) and Penske ($155) for the exact distance and same service only show that Uhaul is a bit too expensive and will not get my business next time.

MICHAEL L. 
Clasificación:
3.0

I find it ridiculous that you don't prorate storage units.

Christine A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yelena R. 
Clasificación:
1.0

They run your cards when they are not suppose to, threatens customers with collections and sending the police after customers. This is all before you even return the truck. then when you do return the truck have receipts paid in full they continue to run your card for weeks after.

SHANNON E. 
Clasificación:
5.0

Easy pick up and return

Stephen M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZELALEM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZACHARY A. 
Clasificación:
2.0

Stood in line for an hour to complete the rental due to staffing. Hourly movers standing around waiting on me to get back to load the truck. The truck had an 1/8th of a tank of gas, so I had to put more miles on the truck just to go put gas in it.The contract said bring it back with a 1/4 tank. I asked for an adjustment on return time to compensate for the wait time to rent it, counter person balked.I had the truck back early anyway. While this location is closest to me, the wait time to rent is always long - and though I have rented here many times, they ALWAYS have to re-input my information which also takes time. This info should be in the system. If you can e-mail me surveys and reservations, it must be in there. When you rent vehicles by the day or by the hour - and you pay by the mile for use- timing and readiness is important. Next round, I try a different rental.

TONJA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody D.  |  Overall Experience 
Clasificación:
5.0

It was a great time while it lasted. I had no issues with this storage facility.

SHERWOOD B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe W.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

DAN B.  |  Overall Experience 
Clasificación:
5.0

Everyone was helpful and actively trying to help and offering help.

Martin P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ceri s.  |  Overall Experience 
Clasificación:
5.0

Great service at each location. Renton location so friendly and helpful. Major kudos

Bryce R.  |  First Impressions 
Clasificación:
5.0

In the midst of a crisis Brion & his team went out of their way to be helpful & lessen the stress my family and I were experiencing. They deserve merit raises for their caring, dedicated & hard work.

Kiernan E.  |  Overall Experience 
Clasificación:
5.0

Roy was amazing! And so was the woman at the front desk. Super friendly and accommodating!

Laura P.  |  Overall Experience 
Clasificación:
1.0

Reseervations should leave renting the storage units to the people on site! I moved 1,400 miles with a 6x12 uhaul trailer to a unit that wouldnt fit 5x5 and they had no other units! Never again

Shari T.  |  First Impressions 
Clasificación:
1.0

I definitely will not be recommending 453 Rainier Ave N. Renton,Wa to anyone. The MANAGER IS A LIER and so is everyone else that works there!! that place need a whole New crew!! 

patricia c.  |  Overall Experience 
Clasificación:
3.0

personnel are always accomodating

Edward S.  |  Overall Experience 
Clasificación:
5.0

I never fill out these reviews. I had a bunch of trouble with my UBOX. It did not arrive on time/items were damaged. The manager over there was great, HE is the reason I will remain a customer.

Tim b.  |  Overall Experience 
Clasificación:
4.0

I didn't deal with them much, but they were friendly and easy to discuss details with

Matthew S.  |  Overall Experience 
Clasificación:
5.0

Very good staffs

Dean S.  |  Overall Experience 
Clasificación:
3.0

The interior was clean and well stocked. Cora was extremely helpful regarding our u-box transaction. The exterior was a mess..young kid hooked up our trailer and left the tongue leg down. Lucky we saw

David F.  |  Overall Experience 
Clasificación:
5.0

Very awesome staff!! I would come to this uhaul everytime!!

Krystal G.  |  Overall Experience 
Clasificación:
4.0

Everything went smoothly.

Sebastian P.  |  Overall Experience 
Clasificación:
5.0

People went out of their way to be helpful!

lorraine p.  |  Overall Experience 
Clasificación:
5.0

Great location and facility. Shayla and Joseph went above and beyond for us. Highly recommended and I will be back in the future. Thanks again!!

brian d.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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