Customer Reviews for U-Haul Storage of Renton

6,303 comentarios

453 Rainier Ave N   Renton, WA 98057
(W Of Renton Airport)

(206) 772-3106

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(206) 772-3106

453 Rainier Ave N
Renton, WA 98057
(W Of Renton Airport)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Michelle M. 
Clasificación:
5.0

Nothing comes to mind.

Larry T. 
Clasificación:
5.0

I have been renting from U-Haul for 30 years and I cannot say enough about the vast improvement in equipment quality but more important are the people at Uhaul that seem to rise to every occasion and provide excellent customer service! I have to say I have not seen any other company improve so much, you guys are the best thank you

mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSA S. 
Clasificación:
1.0

El cliente no dejó un comentario.

shane A. 
Clasificación:
4.0

The per mile charge has more than doubled and I will consider this next time I have to rent something. $1.39/mile is OUTRAGEOUS. I was charged a cleaning fee that I don't feel is appropriate, as I returned the van clean, and without any trash or debris, but it may have needed to be swept or blown out in the cargo area - which happens to every van that gets returned. $25 for someone to sweep a van is ridiculous. I see that UHaul has figured out how to increase profits without providing a more valuable service than they once did. I understand that some items may cost more as time goes by, but a 230% increase to the mileage charge combined with a BS cleaning fee for a van that was DIRTY on the outside and had a door that didn't open or close properly is ridiculous. What I have come to rely on as a valuable and reliable service has turned into another "American" cash grab. Way to go, UHaul.

Sennet C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Keren M. 
Clasificación:
5.0

Dennis did a great job. Was very pleased with everything

ROSA S. 
Clasificación:
4.0

Complete professional

JOSE JOEL Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin Z. 
Clasificación:
5.0

I was very happy with the phenomenal service and will be using this location again.

Terri D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario W. 
Clasificación:
4.0

I wanted a Ford van as I am familiar with that vehicle, hence making it safer and easier for me to drive. But I was told at check-in that "the computer makes the selection" of the vehicle - not me or the attendant. Please provide a way of overriding the computer's selection for the safety of your equipment and the safety of your customers.

RUTH A. 
Clasificación:
4.0

Had to relocate to a further pickup location which ended up costing me more in milage. Truck was in good shape though

Chris V. 
Clasificación:
3.0

I tried to use your App to check in and check out. Your app doesn't work-it just hangs. It seemed like a reasonable option to not have to queue up at the desk, but in the end, I had too anyway. Fix your damn app if you want people to use it.

Gretchen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

frederick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Prudencio T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Israel M. 
Clasificación:
5.0

My check-in and check-out was so quick, literally less than 5 mins. Keep up the good work

Gregory A. 
Clasificación:
1.0

The staff here are rude as hell. I absolutely dread going here and never will again. Just today I was charged double for my rental.

Clinton C. 
Clasificación:
1.0

Get to know the company you're working to. I asked Darren Jones at Drop Off U_HAUL 453 Rainier Ave N Renton and he said he didn't know about any credit. Then I talked to Tabitha Williams 701049 General Manager U-Haul Moving & Storage of Renton saying "Unfortunately Uhaul does not give credit for over filling of gas...." All I ask is to honor what the U-Haul company told me when I Rented the truck.

MARIO F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
1.0

Make sure that you rent the correct equipment. Also stop fleecing people when you rent out defective equipment and then change an extra 300.00 to leave it at the closest uhaul.

INA RACHAEL S. 
Clasificación:
1.0

I made reservations for a truck asked for a one way, when I went to pick up the truck I was told that I had to bring it back because that truck was part of their fleet and they didn't have any trucks that were for one way after I had reserved the truck two weeks in advance, so not only did I have to drive back 3hrs but I had to pay for each mile that was a total of 178x the mile rate very unsatisfied about $350more or less

ELISANDER S. 
Clasificación:
1.0

A very rude employee of Sunday Sep 4. He charged me an extra day of rental for no reason. When i asked for clarification on my invoice, he answered “get out of here, this is a difficult day, its only me here. My co-worker just quit because this is a horrible job, the owner is right now in Mexico, and the manager is also traveling somewhere else”. I had to leave the place and call U-HAUL phone service to clarify the invoice and get a refund.

Javier H. 
Clasificación:
2.0

El cliente no dejó un comentario.

ravinder J. 
Clasificación:
4.0

The employees were friendly and went above and beyond.

MONICA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas M. 
Clasificación:
5.0

The gentleman who greeted me was very helpful and professional. The experience will make me a return customer.

Justin H. 
Clasificación:
4.0

We originally had scheduled a uhaul from a closer location to us, and we both took time off work so that we could move, but when we got to our original location, a uhaul wasn't there and we called a representative that found us this location. The associates at Renton were helpful, but the fact that we were not given notification that our original booking was not available wasted so much of our time AND we had to pay the extra miles that were used from Renton back to our place (which was very out of our way) costed us an extra ~$50 (20 miles @ $1.89 and 2 extra gallons of gas to refill our tank) seemed very unfair. We couldn't reschedule days to move because we had already taken time off work for this, so we felt like we didn't have a choice but comply.

Fadel S. 
Clasificación:
1.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
3.0

El cliente no dejó un comentario.

FRANCES F. 
Clasificación:
5.0

Friendly and timely service!

Tracy W. 
Clasificación:
2.0

We reserved this online to pick up here and drop off at another store. When we got there she told us we couldn't do this, all the info we had put in online we had to repeat. The girl was not helpful and kind of rude. Overall an unpleasant experience that cost me more in time and money. Will not go here again.

Karen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

Anistasia is wonderful

Mark E. 
Clasificación:
3.0

1.89 a mile plus the cost of fuel in WA. This was insane for in town truck rental

Michael R. 
Clasificación:
5.0

Customer service was better than my time in Afghanistan! Promote above peers!

Sergio M. 
Clasificación:
1.0

I reserved a truck at Bellevue two days in advance, but they sent me a message to pick up a truck at Renton just the evening before I will use it the second day. I even didn't have time to change it. I cost me much more time and and money! Bad

Jibiao S. 
Clasificación:
5.0

N/C

ANNA Y. 
Clasificación:
2.0

I got there stood for 2 minute as both employees were talking and as one was looking at me but never said can I help you. Returning the truck the next day.. no one was present at the return station, had to walk in and get someone for the return. Employees need customer service training.

Kae S. 
Clasificación:
3.0

Stop making the customer do all the work scanning IDs. Allow more photographs of damage on vehicles than 1. Stop charging more than the advertised rate. Tell the customer where the vehicle is CLEARLY, don't make them search out and find it while the window is ticking down on the return time. Overall bad experience, but this location was no worse than any other I just have no intention of returning to U-Haul ever again.

Kellie T. 
Clasificación:
5.0

My encounter with the employee was great. I was treated with courtesy and a timely manner. My experience was excellent!!!

SHIRLY W. 
Clasificación:
3.0

Curt customer service rep at the desk, using "what the hell" exclamation during check out while working on the computer not appropriate. Van was very dirty - interior floor spills obviously old and gross, dash very dirty - clearly not cleaned in between rentals, exterior filthy which made it very hard to see damage, photos of van angles couldn't be zoomed in to see detail so I had to "dispute: each one and upload photos and make comments really slowing my process down for getting my move underway, top of van not visible for me to check for damage since I can't SEE the top. Terrible experience. Also, got charged twice because first truck at different location was broken and couldn't be driven - that huge charge was not reversed and now I'm having to call cust svc to work through getting that reversed. Terrible experience all around. Except during return of van on 8/21 - nice man who seemed to care about cleanliness took the van off my hands. I told him of my disatisfaction and he said... "yeah, I clean them each time but I work with a lot of young people" and then have me a look like I would probably understand (which unfortunately I see what he's talking about in your equipment).

Sandra H. 
Clasificación:
5.0

Dennis is a great employee, wonderful customer service! Five stars!

Beatriz P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MaryFrances D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Frances D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Frances D. 
Clasificación:
5.0

Maybe a car wash before it is picked up by the renter.

John R. 
Clasificación:
3.0

I ordered 1/2 dozen of the furniture towels but upon asking for them I was told they were all out I was a little perturbed by this especially since I had to ask for them in order to be told they were out , this should've been something I was told in advance , otherwise the service was good.

Jeanna T. 
Clasificación:
5.0

El cliente no dejó un comentario.

jonathan Z. 
Clasificación:
5.0

The team was excellent and really came through for me when I needed them to. No improvement needed

Michael C. 
Clasificación:
2.0

There was no gas when we got the vechile on it And when we return it the customer service wasn't great no one greeted us or helped us we had to find someone that worked there and ask them for help !

Selina A. 
Clasificación:
5.0

Tabitha Williams, UHaul Rep used her personal cell phone and scanned David Simmons' drivers license (front /back). I asked her if it was a business phone and she said no, it was her personal phone. No one should be scanning drivers licenses using their personal phone. She said there's no require, but my experience is there's always a trace record which is why she should be using a business phone to scan drirver licenses for business!!

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan H. 
Clasificación:
1.0

Ordered a trailer with blankets, furniture dolly and a box dolly. I was notified before paying that they were out of blankets. I then hooked up the trailer and was told they did not have any furniture Dollie's even though I just paid for one. I was told once i return the trailer I could get refunded. I return the trailer today and no manager is on site to execute the refund. Terrible service. Will go out of my way to not rent from this store again.

Josh J. 
Clasificación:
5.0

Nice staff. Efficient pick up and drop off

Jeff K. 
Clasificación:
4.0

Check in/out is so slow. I drove 8 miles total with my reservation and put in 2.82 gallons of gas, filled the tank. It drives me nuts when people never do this. There is no way in 8 miles I used more than a gallon of gas

Kyle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jamie M. 
Clasificación:
5.0

Even though there were a few hiccups , the rep was uplifting and made sure we were satisfied! Great customer services!

Edward A. 
Clasificación:
5.0

El cliente no dejó un comentario.

lily G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lee H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Musa S. 
Clasificación:
5.0

The two ladies that helped us were amazing. They were beyond helpful

Rachelle H. 
Clasificación:
2.0

I have a dispute with truck rented, I am a home stager and used the truck to take furnishings to a house. When I opened the back to load in furnishings, there was visible dirt on the floor of the truck! I do not appreciate having to clean off my furniture of dirt. On top of that, i was charged for cleaning and after hours time!!!! The truck was returned before the time allotted. I expect a refund for those 2 chrages!!!

Patricia L. 
Clasificación:
2.0

They overbooked and we did not have a truck. Waited for 51 minutes while they tried to figure it out. Got another truck but had to bring it back way earlier than our original reservation. We thought it would be fine because we booked movers through UHaul, so we went ahead with it. Got our truck to our apartment, movers cancelled through a text message. UHaul should no longer recommend Grit City Movers. Our mover had a hangover from the Mariners game last night…….so we had to move all of our stuff by ourselves and then return the truck 3 hours earlier than originally reserved. The girl at the desk was trying her best though, I think her name was Anastasia? She was lovely and it wasn't her fault. But the company really failed us.

Kelsey C. 
Clasificación:
1.0

I arrived at the location just a couple of minuets after closing the star was still there. A rude women with glasses refused to help us with our return. She instructed me to take everything out of the truck and leave it on the side of the truck. When I asked her "won't this get stolen" she replied "that's how we do it". Another women said to me why am I doing this and I said " this is what the women with the glasses told me to do" So I decided to put everything back into the truck and close the door. Now I had to use you night drop app and this is where we ran into more problems. we took a picture of the miles ad instructed and the the picture was blurry and couldn't attached another more clear picture. Now the system said that "I would be charged $1000 dollars" even though we manually entered the mileage. I tried to get someone on the phone and was unable to do so. Now I had to cancel my credit card because your company charged my card more than $900 and there is now way I was over my allotted mileage. Getting in contact with someone at Uhaul is difficult. Your app is not very user friendly and making corrections is difficult. There is no way I would ever use or recommend Uhaul to anyone because of this experience.

Mitchell F. 
Clasificación:
5.0

Friendly staff. I got hooked up and was on my way very quickly.

Gary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel T. 
Clasificación:
5.0

Well there were some mechanical issues with the truck but we were informed of them and were okay with it. I know it's difficult getting many parts these days. I really appreciated that they told me up front. Move went well and the people at this location were excellent to do business with. ¡Gracias!

Stephen S. 
Clasificación:
1.0

Front desk person was uninterested in helping me. They were not very helpful with my experience.

KARL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy J. 
Clasificación:
5.0

Customer service needs to be a little faster but everything else is good and thank you for the service.

SIOSAIA V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott T. 
Clasificación:
5.0

Friendly staff. Was helped by a new trainee that was helpful. Great manager at the spot.

Tyvic S.  |  First Impressions 
Clasificación:
5.0

excellent customer serviced thank you made this experience easy and stress free

Candace K. 
Clasificación:
3.0

When a customer makes a reservation weeks in advance to pick up and drop off at a specific location. HONOR IT. I was called the day before I needed the truck (which was my wedding day) and told I'd have to pick up at a location more than 20mins and 10 miles further than I reserved. Which ended up costing me an extra $100 I shouldn't have had to pay

Travis K. 
Clasificación:
2.0

The customer service person seemed a little confused. When we went to try and do the online return ot said i had no equipment out, couldn't find my contact by the contact number, my phone number or last name. The hold time to get a on the phone with someone was over an hour in a half. I started a chat and it said a 35 minute wait and never heard from someone and now i am being charged almoat 3 times more then what it should have been. We returned the trailed by the scheduled drop off time on my contract.

Kayla W. 
Clasificación:
3.0

Lower the price.

Sky M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan B. 
Clasificación:
2.0

Act like you appreciate my business. Desk attendant acted like she was put out for having to do her job.

Mike W. 
Clasificación:
3.0

Poor service.

Rebecca M. 
Clasificación:
5.0

Make the windows are cleaning enough to see out and wipe out the dust. And please make the tank is full. And have the vehicle repaired and serviced

JOYCE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Deon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

micheal B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert I. 
Clasificación:
5.0

The costumer service was great, but there was some oily spot inside the equipment.

zahra K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrel R. 
Clasificación:
5.0

Order more of the wiring wires for trailers. They ran out.

Nathaniel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B. 
Clasificación:
5.0

My initial appointment was for the Banker's Auto Rebuild and Tow 405 S 7th St, Renton, WA 98057. I arrived early to pickup because it was the first time using this location and it was awful from the start. This is a self serve location and the app won't give we a code to access lock box. I had to go into chat and it took a long time to get a code. When I final received the first code there was no key in lock box then when I received the second code for the second lock box and there was no key I was directed to call the call center. When I did they wanted to call person that was suppose to be maintaining the self service local and it was at point I said I don't have time for that I've been trying to work through this for an hour and am falling behind schedule. They did rebook me with the Rainier Ave location and Melody and the gang took great care with getting me checked out quick, fast and in a courtesy hurry. Will never use Banker's location again.

Michael W. 
Clasificación:
3.0

when your sign says please wait here with your equipment, then that is what people will do. just like i did!! when I finally went inside, the young lady at the counter said our computers don't work so we can't tell if anyone is put there. hmm. I suggested a handwritten sign, stating just that, might be helpful. geeesh.

David E. 
Clasificación:
2.0

The woman that waited on me at the counter was a poor representation of U-Haul customer service. I have been there several times since renting my unit, and never was I treated with such rudeness and disrespect. I will not recommend that U-Haul location to anyone.

Patricia S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JARROD R.  |  Overall Experience 
Clasificación:
4.0

Very good location for business,communication could be before quoting the customer the price

JARROD R.  |  First Impressions 
Clasificación:
5.0

I have been a customer for a long time. I have always been treated fairly and respected.

Christina M.  |  Online Move In 
Clasificación:
5.0

The Amazing and Knowledgeable staff was what kept me there instead of moving my belongings to a less expensive facility. And the entire helpful and friendly atmosphere, I will miss. Thank all of you for a great experience and take care. Valerie Walker

Valerie W.  |  Overall Experience 
Clasificación:
4.0

We had some car trouble and the workers here really tried to help us as much as possible. THey even moved us to a larger storage unit.

Jacqueline J.  |  Overall Experience 
Clasificación:
1.0

The manager was rude, obnoxious and overbearing. So, if that's the experience uhaul wants to provide its customers then you did a great job!

DON S.  |  Overall Experience 
Clasificación:
1.0

Water leaks at the front and rear of the storage unit and no heads up about the leaks so a ton of my belongings got wet, molded and ended with a significant loss. Notified manager about leak in front and brushed it off saying was from lifting the door when there was a clear hole in the front seal and the door doesn't fully close. How can my stuff be wet and moldy from lifting the door when I haven't been to the unit in months? Are the employees opening the door? I would have stored my stuff longer but doesn't seem like U-Haul cares about paying customers personal belongings and obviously doesn't need my money so taking my business elsewhere.

Dustin C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik A.  |  First Impressions 
Clasificación:
3.0

I find it ridiculous that you don't prorate storage units.

Christine A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody D.  |  Overall Experience 
Clasificación:
5.0

It was a great time while it lasted. I had no issues with this storage facility.

SHERWOOD B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe W.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

DAN B.  |  Overall Experience 
Clasificación:
5.0

Everyone was helpful and actively trying to help and offering help.

Martin P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ceri s.  |  Overall Experience 
Clasificación:
5.0

Great service at each location. Renton location so friendly and helpful. Major kudos

Bryce R.  |  First Impressions 
Clasificación:
5.0

In the midst of a crisis Brion & his team went out of their way to be helpful & lessen the stress my family and I were experiencing. They deserve merit raises for their caring, dedicated & hard work.

Kiernan E.  |  Overall Experience 
Clasificación:
5.0

Roy was amazing! And so was the woman at the front desk. Super friendly and accommodating!

Laura P.  |  Overall Experience 
Clasificación:
1.0

Reseervations should leave renting the storage units to the people on site! I moved 1,400 miles with a 6x12 uhaul trailer to a unit that wouldnt fit 5x5 and they had no other units! Never again

Shari T.  |  First Impressions 
Clasificación:
1.0

I definitely will not be recommending 453 Rainier Ave N. Renton,Wa to anyone. The MANAGER IS A LIER and so is everyone else that works there!! that place need a whole New crew!! 

patricia c.  |  Overall Experience 
Clasificación:
3.0

personnel are always accomodating

Edward S.  |  Overall Experience 
Clasificación:
5.0

I never fill out these reviews. I had a bunch of trouble with my UBOX. It did not arrive on time/items were damaged. The manager over there was great, HE is the reason I will remain a customer.

Tim b.  |  Overall Experience 
Clasificación:
4.0

I didn't deal with them much, but they were friendly and easy to discuss details with

Matthew S.  |  Overall Experience 
Clasificación:
5.0

Very good staffs

Dean S.  |  Overall Experience 
Clasificación:
3.0

The interior was clean and well stocked. Cora was extremely helpful regarding our u-box transaction. The exterior was a mess..young kid hooked up our trailer and left the tongue leg down. Lucky we saw

David F.  |  Overall Experience 
Clasificación:
5.0

Very awesome staff!! I would come to this uhaul everytime!!

Krystal G.  |  Overall Experience 
Clasificación:
4.0

Everything went smoothly.

Sebastian P.  |  Overall Experience 
Clasificación:
5.0

People went out of their way to be helpful!

lorraine p.  |  Overall Experience 
Clasificación:
5.0

Great location and facility. Shayla and Joseph went above and beyond for us. Highly recommended and I will be back in the future. Thanks again!!

brian d.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

Volver
arriba