Only negative is the location lots of people on the street yelling and screaming. Also, the monthly rent is far too high for the amount of storage provided. Gracias
Herbert B. | Overall ExperienceSelf Storage Units in Pasadena, CA, 91105
U-Haul Moving & Storage en Pasadena
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Comentarios de clientes de almacenamiento
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- 4.0 es la calificación promedio de clientes
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There were no elevators to take you up to the 2nd level. If you had large heavy items you had to choose the ones on the 1st level and they cost more. It's also too difficult to reach anybody if you have questions or you need assistance with your account. The wait time for phone conversations is ridiculous. Process for running trucks and units is completely unorganized. Good riddance.
Andrea D. | Overall ExperienceThank you
Deborah H. | Overall ExperienceThank You for your services Well Done Donna
Donna J. | Overall ExperienceEverything was great except I couldn't access the loading dock unless a service representative was there and the first time I used it, it wouldn't close so anyone could've walked in and accessed every locker on that floor. That and one of the thresholds was a mess to get over.
Willman M. | Overall ExperienceThis facility compares as better than my only other experience renting a storage facility which was many years ago. The service was efficient. The distance to get to the unit was short and the place was clean. I am super glad about the climate-control.
Dorna K. | First ImpressionsCustomer service was professional and helpful.
Trinidad R. | Overall ExperienceI didn’t get either of the mens names who helped me out today but they we’re so helpful and patient and just went above and beyond helping out !
Alana M. | Overall ExperienceExceptional service!! All 3 employees who help us were so nice, helpful, and fun. Really made our Sunday a wonderful day. Thank u!!
Danielle W. | First ImpressionsThe staff was incredibly rude. At one point, when I was waiting in line, the cashier was literally yelling at another employee through a radio because she didn't know how to make the computer work. When I went to get checked in to my storage locker, the guy who set it up didn't know how to use the key card system. It took 45 minutes or so. When he was done, he confessed that he had never been in the storage building. Parkin g is a nightmare. When I was finally checked out, an 18 wheeler had blocked the driveway so I couldn't leave. There are many other storage facilities in town. I would choose any of them over this one.
Bryan H. | Overall ExperienceAlthough the staff was friendly, they didn't have my reserved unit available which required a downgrade in size and was on the second level with no elevator. This required multiple trips up and down with heavy boxes and heavy furniture to a non-air conditioned second level. This was very frustrating and took 3 hours to load the unit where it should have been up to an 1 hour with the reserved unit that was on the first floor.
Isaac A. | First ImpressionsShanna is an exceptional customer service person. She handled my issue of a late fee without my asking her to. I was apologizing for not reporting that the unit was empty and that I cost them the ability to rent it sooner. I fully had accepted that I owed them the fee. I'm a senior citizen with knee & back issues. She remembered that I had come in earlier with daughter to return the truck & noticed that was having difficulty walking. The truck return had complications that were resolved and once again Shanna was part of that process along with manager, James Dexter. Thank you!
TONI M. | Overall Experience