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U-haul manager was quite helpful and made me feel like I was his only customer. Moving sucks; but this facility made the move tolerable.

Rochel (Rosemead) is great. She was truly helpful in explanation and making everything run smoothly. My experience had its ups and down/ a bit shaky, but Rochel made my experience worth returning. Truly appreciated , Thank you,

I have used U-Haul storage for many years now and I find their professionalism and courtesy to be above average.

It would be great if the storage’s access hours are prolonged without extra free as well as free of charge for dumping trash. Overall, it’s still an excellent experience and I would signed up for storage here in the future if I need to.

The lock on my unit #63 look like it was scratched. And tampered with on my first move in day. The office provided me with a lock with a password not a key. I have to go to Home Depot to buy a round lock with a key to replace the one already on my unit. The storage unit is straight across from the brick wall that separates facility from the street. Anyone can climb over wall and tamper with locks to open unit door. Not the safest location for a storage unit!!!!

First I was charged even though I qualified for the first month. Once I get to the storage the door was jammed, I waited about three hours to get help. I was told to come back next day and it wasn’t fixed yet. So I wasted time and gas on the U-Haul It was such a hassle. So annoying to call and wait. To not be helped, to be charged fees.

I need to speak to someone

1) I told the location manager in person last week that I had cleaned out the unit (#0092 in Rosemead, Ca.) and wanted the account closed. He stated there was nothing more I needed to do. I thought the matter had been rectified yesterday when his wife Rachelle told me the charges had been reversed but later I received a second email stating $92.00 had been removed from my checking to pay for the month of August. 2) A few days prior to talking with the manager (“Sean”) I went to my storage unit. As I prepared to leave the gate message, a little bit after 5:00pm, stated the location was closed so I was stuck inside. Fortunately Sean pulled up a few minutes later so I was able to exit the property but not until he told me the location now closes at 5:00. I had not received prior notice of any kind informing me of the change in hours. I also have an issue with Sean regarding the return of a truck I had rented about a year ago. I’d like to discuss the matter with someone in mgmt. Thank you. Sincerely Dave Fritch 626-260-4838

The inconvenience is that you don’t have immediate personnel on premises ready to help. Local numbers would not answered and was transferred to call center. As soon as I informed that my storage was cleaned out, my access card was denied for me to leave the property. I had to sat there and waited for 10 minutes so I could piggyback another vehicle to got out. So frustrating !

Rachelle was so helpful, direct in her information shared and went above and beyond as a customer service representative. She handles her position well!

1) Locked out of facility although got through main gate with same card and code. 2) called facility 4x's b4 they were able to gain access for us. 3) rented 20 ft based on their advice on reservation call. 4) received 1 lock, arrived to 2-10ft storage (only given 1 lock) called again and agent had no clue that it was 2 units. No advise or clue what we were supposed to do. No help on site. No direction. 5) fit everything in 1 10ft unit. I want reduction on unit cost as we were I'll advised, no direction, no customer service. * I had 2 movers that I paid hourly waiting around over an hour while I tried dealing with the staff at the uhaul rental on Rosemead. Not a favorable experience at all!!!

The staff was friendly but from the beginning there were a lot of discrepancies. Miscommunication thru different employees for different aspects of the process such as setting up the truck to getting our things in the storage. Conflicting sources for the hours of operation to the ease of access with key and access code. After only a month or two of being in storage our stuff was covered in saw dust and spider webs. It was not the worst experience since everyone was very friendly and did try to help but I would warn everyone I recommend to make sure you are very on top of things and ask a lot of questions because there could be a lot of confusion.

I've moved out on 2/10/20. Not the 13. I've called and was told to call when i Moved out. And i did. I wad told i was going to receive a call back and never did. I

Thanks fo your help, the manager and wife couple team. Sorry for the trouble and will thank you properly someday.

Michelle + Billy does an amazing job making sure customers are taken cared of.

Thank you for the wonderful service

Highly recommend. Good Service.

The managers and staff at the Ivar location are beyond excellent they are patient they give you The satisfaction of knowing that you have been taken care of the lady manager there is beyond a diamond!