You guys raised the price on me regularly. I hapoen to go visit and your advertised price is lower than what you charge me. In fact I think it was the same price as when I initialy rented the space. I couldn't stay wirj a dishonest conpany and I'll tell anyone who asks me that you're dishonest and sneaky. I shoukd get a refund for all those minths I was overcharged. I'm pretty sure what you're doibg is against the law.
Samir F | Overall ExperienceSelf Storage Units in Lachine, QC, H8S1B1
U-Haul de Lachine - déménagement et entreposage
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¿Qué es Múdate/Alquila ahora en línea?
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5*****
mamadou d | Overall ExperienceProblem with mouse or rats
Maxime L | Overall ExperienceI have no comment.
jennifer m | Overall ExperienceI mentioned that I was going to pass by to move to my new unit, however they did not remove the lock therefore I wasn’t able to make the transfer The first time I renewed same thing happened however during their hours that staff is on site. Last night, I went unpacked my stuff them had to fit all in my current unit and I was very unhappy and I won’t be able to make the move as they requested. Hopefully someone will contact me and fix this otherwise, I will move somewhere else.
robert d | First ImpressionsGuys you have a big problem with rats
ZOUHIR M | Overall ExperienceThe manager Ms Sophia was amazing all the things I needed plus I rented trailers also she and the staff was great
Sheldon A | Overall ExperienceI was charged repeatedly for « not paying on time » while it was your system or your employee not registering my card for automatic payments, as I asked them to. In the meantime, I received at least one letter of wrongful payment. It was very difficult to get refunded, I tried calling and was told that I had to go directly in person, which took time. It also happened once that I came all the way to my locker (that I previously asked to be automatically charged for), and finding it blocked. Mind you it takes me 40 minutes with the traffic to go back home. I was not accommodated for this mistake that wasn’t mine or offered any kind of apology. To pay for a product and then not get access to it is inconsiderate to your customers, especially considering the price you ask for. Finally, there was a ton of mouse excrement everywhere in my locker, I understand its difficult to control but it was a lot. Please take into consideration that the locker was my deceased mother’s and all of this added a lot of stress in an already very difficult situation.
sophie r | Overall ExperienceTrès très satisfaite!
Louise R | Overall ExperienceThe staff member receiving me at the desk was initially very cold and rude, however throughout the conversation became slightly more friendly. Part of the storage space smells of natural gas and this may be an issue?
Edel k | Online Move InTrès bon service avec Sophia et son équipe Le seul problème c’est que pour faire le paiement de l’entrepôt nous avons besoin d’attendre dans la même ligne d’attente que la même ligne de location!!. Mais pour le reste excellent service avec Sophia et son équipe. 👍
Gilles T | Overall ExperienceThere is rodent excrement in my unit. A quick sweep would have prevented this unpleasant experience. I will surely move my belongings by the end of the month. I would
Imani B | Online Move InI lost half of my stuff because of the rats and obviously uhaul couldnt do anything about it. Horrible experience. The only good thing i can say about it is that sophia was very helpful.
elise b | Overall ExperienceThe only problem I experienced at the LaChine Uhaul facility was with the "Online Services". Wad it my Credit Card and Debit Card or your Online Application, no one new. My sincerest thanks to the Staff's commitment to serve well its clientele.
BERNADO M | Overall ExperienceThe locker itself was always filthy. Rat droppings all over my stuff. Staff was never around or helpful. Your company simply does not care about customer service. Would never use another U-Haul product again.
Julian T | Overall ExperienceThe experience in this place was horrible. The rats ate everything, everything was infected with rat urine and feces. I would not recommend anyone to put their things there.
ALEJANDRO R | Overall Experiencegreate storage space and rates
MARIA V | Overall ExperienceMost of my thing were damaged or full of mouse poop
emmy s | Overall ExperienceI am writing to express my extreme dissatisfaction with my recent experience at your storage facility. Initially, I had to change units because the first one was infested with mice excrements. Unfortunately, the second unit was even worse, as it was also contaminated, and I later discovered that mice had started chewing through my boxes. What is most disappointing is that U-Haul failed to inform me about the severity of this issue. As a loyal customer who has consistently made on-time payments for the past two years, I find this situation completely unacceptable. I have requested a refund multiple times and provided photographic evidence of the condition of the storage unit. However, I am still waiting for a response. AVOID this place at all costs !! Infested with mice.
Marianella M | Overall Experience