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JEFFREY K | First ImpressionsSelf Storage Units in Elsmere, KY, 41018
U-Haul Moving & Storage en Dixie Hwy
Servicios en esta ubicación:
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Beechgrove Self Storage
4290 Richardson Rd, Independence, KY 41051 View Available Units
(U-Haul Neighborhood Dealer)2.7 miles from this location -
Buttermilk Pike Self Storage
2550 Schmidt Ln, Crescent Springs, KY 41017 View Available Units
(U-Haul Neighborhood Dealer)3.3 miles from this location -
U-Haul Moving & Storage of Richwood
10915 Dixie Hwy, Walton, KY 41094 View Available Units5.5 miles from this location -
USA 1 Self Storage
2950 Ariens Dr, Hebron, KY 41048 View Available Units
(U-Haul Neighborhood Dealer)6.0 miles from this location
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Great
GREGORY M | First ImpressionsThe staff was very helpful and took time to explain things to me showed me around to look at different size units
REBECCA L | First ImpressionsRuss , Leland an Jeanette was very professionally!!!
James W | First ImpressionsAs for lighting: they have motion sensor lights that last a few min then shut off so you’re constantly walking to find a sensor to turn the lights back on if you’re there for any period of time. As for cleanliness, sure the halls look clean but when I moved my belongings out after almost 9 years, mice had taken over! The tops of the units are open allowing anything anyone else brings in to contaminate your belongings. I had to throw away half of my belongings. I moved out the day after my money was taken for that month and they refused to prorate me the rest of the month so they planned to double dip on my unit by collecting my funds for the month and then a new renter. The female working at the time decided it was appropriate to laugh at me when I told her not to move me out because to prove a point I was going to wait until 2 days before my next payment was due to do so. She laughed and responded with “ok whatever that’s stupid” and was extremely rude to me. When I returned two days before the next scheduled payment was due to come out, they had put their lock on my unit so I couldn’t get in it to sweep it without someone letting me in so if I would have came after hours (which was a 45 min drive, I would have been screwed). I finally got in swept it etc and uploaded pictures and did the move out process and the female at that location would not move me out. I waiting until the night before to call headquarters and they had to move me out! I will say that the two male workers that were there the day I came to clean were extremely nice and professional.
Kimberly P | Overall ExperienceAccess is very inconvenient. After 10pm you can no longer gain access to the storage facility. This is too early. The hours should at least be 12am at the minimum.
Jackson R | Overall ExperienceWe moved our stuff out mainly due to a change of residence putting us 30mins from Elsmere.
JERRY A | Overall ExperienceIt was all the extra crap I really don't need. The constant yearly rate hike made it not worth it to me.
GEORGE P | Overall ExperienceGeneral manager was always rude when I went to make payments. Auto charged my card when I never signed up for it. I had a storage unit for years and was treated like I was inconvenient to have it there for that long. I will never go back there again!
johnny w | Overall ExperienceThe general manager has serious issues with don't give a crap. The website is tragic and no one knows how to do anything with it. When I moved out I noticed the 5×6 is 59.95 I was paying over one hundred dollars. Trying to be able to pat on line was sent back and forth saying it was someone else's problem.
Darryl C | Overall ExperienceVery professional and friendly female employees not so much with male employees. But overall I am impressed. Thank you
Dave H | Overall ExperienceThe general manager service was excellent friendly helpful all around a great place and environment
dj M | First Impressionsi cant get into access unit sitting outside with bunch stuff in my uhaul
Christina V | Online Move In