They are either short staffed or just have grumpy staff that is super slowLauren U.
Moving Truck Rental in Elsmere, KY at U-Haul Moving & Storage at Dixie Hwy
Elsmere, KY 41018
(S Of Airport Rd)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Elsmere, KY 41018
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The truck was filthy and sticky inside! At the time they requested me to bring the truck back the facility was not open. The light kept coming saying that the truck was due for an oil change although oil pressure and everything was great it was not properly serviced which caused a lot of anxiety.greg A.
Staff was helpful.John Y.
I had a better experience with check in and getting the equipment than previously. Needed more help as people were waiting. When I turned in the equipment, I was informed that it was in bad shape including the tires and writing on the trailer. Noticed floor was warped as well. Drop off facility was surprised the equipment was rented out.JONENAJEAN J.
I was charged $10 for the insurance on my credit card after I declined coverage. I should have read the agreement before signing it.Steven C.
There was no one in the office when trying to get my rental. Waited almost 10 minutes and was then told they did not have the 15 foot truck I had reserved because I reserved online and they always overbook. Had to take a 10 foot and was unable to move everything needed as the truck was too small. Will never use againDrew S.
Worse experience ever. The truck broke down halfway to destination no fault of mine. Mechanic finally show up one hour later stated it was a spark plug easy fix, happens all the time. 7 hours later, i had to let my help go home too late and stay with friends to continue trip next day. Got there and had to unload truck with wife since helpers couldnt stick around. Called and complained about the whole incident and Uhaul is still blowing me off to this day one week later Will never be backSteven G.
Great experience. Process was easy from reserving online, to pick and returnKellie B.
I've rented several trucks from this location and I've always had a good experience.GAIL G.
Have more employees on shift for the weekendsMICHAEL M.
I knew I'd need the trailer at the very least 1 extra day, probably 2, so I have the TN location add 2 days, which were added including the 20 per day, plus 16 additional for the insurance. I explicitly asked if I returned before 9 am on May 1 if I would get the expense of the one day returned and was told yes. Well the KY location said that it wasn't charged, when it was, and they said that had no way to fix the charges id have to call customer service. This is BS. if a person is moving they have better and more pressing things to do than sit on the phone trying to get funds returned. Which apparently I'm going to have to do any way. I still have 2 tons troops to make in which I'll need either a trailer or a truck and vehicle tow equipment and I'm seriously thinking about finding a different company to rent from. Poor trading due to inability to help fix my reimbursement problem on site.Kay G.
Nothing...the customer service here is Awesome! The people who check yoy in and out are personable and friendly! They are laid back and super easy to deal with! I've used this location before and will always use them when I need a uhaul ! Highly recommended!!!!!HEATHER F.
The young lady who assisted me with my reservation was very pleasant to work with. She was very professional, polite & friendly! Thank you.BRYAN H.
The seal on the passenger side door was not tight. There was air flow most of the trip. The 10' truck was governed at 75 MPH. I can understand why this needs to be done, especially for people who are not used to driving trucks, but it made for some frustrating stretches on the trip, such as Oklahoma where the speed limit is 80. I took a 26' truck earlier in the year for a long distance trip and it was much better. Overall good experience, though. Thank you.Mark M.
The drop off was horrible! We had to do after hours where the online app was not working. I called the online/after hours number and was on hold for 35 minutes where it then discounted me! I called again and waited for 20 minutes and the same thing happened. It was the worst phone costumer experience I have ever had. The Erlanger/elsmere location thou was amazing the staff was super friendly and help full!!' But your call support was so bad.Jessica B.
Understaffed and slow computersREANA W.
Very freindlyJason F.
The uhaul had a leak and my belongings were wet when i arrived at my location!BRIAN C.
One of our trucks was left on 5/8 of a tank. We stopped on our way to return the truck and put gas in it but it is very difficult to know what 5/8 of a tank is. We put gas in it and felt we had it on 5/8 of a tank. However, when we returned the truck we were charged $17 because we were told it was only on a 1/2 of a tank. If you are going to do this you should be expected to have it at rather 1/4, 1/2, 3/4. or a full tank. Everything else with our experience was good but we will not rent from this location again due to this fact.COREY L.
Great customer serviceDale C.
I was told to check to the mileage and gas before I leave with truck I change it if it is wrong it was wrong and I changed it but it's saying I didn't the mileage when I got in the truck was 128228 not 128190 and the gas was between a 1/4 &1/2 I took a pictureCHARLES D.
Employee at drop of was very agitated and rude when I dropped of unit. I almost took it someplace else I was so pissed on how he acted towards me. He was agitated the day prior while dealing with other customers and displayed behaviors that should not be in a customer service role.BIFF M.
They were flexible and helpful, kind and efficient. Not only those at this location, but those who helped on the phone (corporate).BRENDA M.
I had a flat tire on the trailer and couldn't get through the 1 800 number. Had to get a tire myselfSTACEY S.
We always use the same Uhaul place. Best people around. We have moved parents and ourselves quite a bit. Definitely would recommend...Scott K.