Web site for reservations was confusing and awkward to use. I found it much easier to call the location and work directly with them.Douglas L.
Customer Reviews for U-Haul Moving & Storage at Dixie Hwy
Elsmere, KY 41018
(S Of Airport Rd)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.cindy S.
I am disappointed with the hidden extra costs that never showed up during my booking through the app. It was over $150 more than anticipated. Feel like I was duped.Jonathan P.
El cliente no dejó un comentario.Adrienne R.
El cliente no dejó un comentario.Delinda M.
El cliente no dejó un comentario.PAMELA W.
The transmission was sticking in the 15' I picked up. Double check the maintenance I guess.Rosemarie F.
Reservation was easy and the return was done very quickly to get me back home.Stephen M.
El cliente no dejó un comentario.Jason C.
El cliente no dejó un comentario.JASON G.
Great servicejohn M.
El cliente no dejó un comentario.John K.
Fire the GM Jeanette and get someone with proper phone skills.Lori M.
GREAT Customer service as hard to improve on the excellent service I received.TERRENCE D.
El cliente no dejó un comentario.Nacola C.
El cliente no dejó un comentario.berney B.
Not have to pay for miles that we didn't use have to pay for a minimum of 100 miles at a cost per mile but if you use less you don't get a refund for those milesBradley F.
El cliente no dejó un comentario.LaQuisha M. | Overall Experience
Didn't catch the guys name but he did a great job. No defects and you can tell it was treated with care and attention. Great job overall.HAZIM M.
The price is to much for just few hourclaude M.
Nothing everything was great. Nice workers very efficient. Always love renting from the Erlanger locationDarlene B.
Jeanette is hardworking and conscientious. I appreciate her everytime I need a rental. Uhaul needs to be a little more flexible when renting hauling equipment. Not everything is as straightforward as on the app.Jim V.
The GM took care of us.! She was amazing. Made the process of just walking in to get a truck a breeze. Gracias.Jerrica G.
How do you charge someone for 3 gallons of gas (over $15.00) when you show only 15 miles we're driven ???? Horrible. Will not come back. $90 for a 29.00 rental used for 3 hours driven 15 total miles.ERIC L.
Great Service. Thank you!jennifer C.
El cliente no dejó un comentario.MICHAELA S.
KUDOS to the Elsmere, KY UHaul manager, Jeannette Dean. She took my call after hours and helped me initiate the after hours early return. The after hours, online, early returns can be daunting. The online return process is fairly straightforward as long as the steps are followed. However, I could not get the cleanliness photo app to work. Also, the billing was somewhat confusing. I did not know if I was being charged or credited for the early return. An online review of my credit card verified an accurate charge was applied. Thank you for your continued support UHaul.DAVID C.
The truck had a tire maintenance indicator warning light that lit up on the dash at the time of checkout which made me nervous of the safety of driving it. I made the reservation at ST. VINCENT DEPAUL in Cresent Springs Ky off the Buttermilk Pike Exit that which was a few minutes away from the location where i was picking the UHAUL truck rental up in Elsemere. I clearly gave exact mileage to the reservation call operator to get exact quote of what i was being charged returning the truck to same location that night. When i go to pick up the truck i was giving a higher quote. This is predatorial, deceptive, and malicious.STEVE W.
The renting a storage unit and truck didn't give me the one month free rental. They had to apply it in the store.Pamela B. | Online Move In
El cliente no dejó un comentario.Vahidin K.
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.Michael L.
Quick and smoothChad N.
El cliente no dejó un comentario.Jose G.
Counter lady was rude. The link to check out truck with pictures is ridiculous. I had to take a bunch of pictures myself and then the link limited how many I could take. Hasn't refunded my money for mileage not used and for gas I did put in truck. It's so not used friendly. I'm not happy with them at all.David K.
Great employees!Edward H.
Bad customer service. I Didn't get the right truck that was asking for.angkidonar M.
Owner was rude with no personality at all. I will never use this location again! I'mTerry G.
El cliente no dejó un comentario.Jada B.
Very easy to get a truck rental! Thank you to the staff for being perfect and keeping the experience awesomeKENTON H.
It was quick and was and the staff was awesomeJoey J.
The lady working when I picked the vehicle up was absolutely the rudest CSR I've ever had. And not just to me, she answered several phone calls while helping me, and she was even more rude to them. If u don't have the capability of handling several tasks at once, don't work in customer service!Kelly O.
Truck wasn't really dirty but it stuck it almost smelled like peeâ€¦ it was gross.jennifer W.
El cliente no dejó un comentario.Charissa D.
The ladies at the store were very nice and the trailer was in great shape and pulled greatMichael C.
This Elsmere location is great! Everyone working there was helpful and courteous. However I did originally go to the Colerain location. The manager and her daughter at the Colerain location are the rudest, nastiest people I've ever met.steven H.
El cliente no dejó un comentario.Tyson S.
El cliente no dejó un comentario.Brian C. | Online Move In
Everything went so well, I wouldn't suggest anything.Rodney C.
I really appreciate the help with my Pilot wiring. Bill was excellent to work with. ¡Gracias!jacob E.
El cliente no dejó un comentario.penny S.
I didn't notice till I drove off, but someone had urinated in the back of the U-Haul van. Due to homeless population in area facility should consider locking equipment.Stacey V.
El cliente no dejó un comentario.Joann F.
El cliente no dejó un comentario.Cory C.
Truck had a big dent that affected the door opening. The following warning lights were on; ABS, traction control, advancetrack and tire pressure. I reported this when I dropped it off and was told they were unconcerned because it is on a maintenance schedule.pablo A.
Very good service.gary G.
Gas was quarter full they tell me i have to fill all the up when I return it i took pictures when i take it but was to late .Francisco T.
They treated me very good and were friendlyJessica B.
I was not helped when my personal keys were locked in the usual upon the two hour early return of it. I had to sleep on a friend's couch and wear the same clothes to work the next day. I was and am still not happy with the fact I was told on the phone that a manager would be calling me back and I never heard from Noone. It would of been simple I think yo send roadside assistance to help me out.penny I.
Trailer was broken when i came to pick it up. my trip was planned weeks in advanced and no one checked to see if the trailer was safe to use.Mark Y.
El cliente no dejó un comentario.Joseph R.
El cliente no dejó un comentario.Joyce H.
El cliente no dejó un comentario.Asheria B.
El cliente no dejó un comentario.Lori S.
Poor serviceâ€¦ the guy working this particular day sadly need's to find another job the hatred for his job surely shows! Just to be honest had I not Been a Christian woman he would have gotten a mouth fullâ€¦ because I've never been treated with such disrespect, I even debated on posting this review however I have never seen someone so rude an felt it needed to be said. I for one will never be returning to do business with them at their location! The uhaul itself was one of the nicer ones compared to past experiences renting with uhaul.Tina P.
I ordered the hitch and when I showed up at U-Haul for my installation I found out that they had used the hitch on someone else's vehicle and they had ordered me a new one but it wasn't going to arrive for another few days. They did not call and tell me that that they did this so that was a bit frustrating, but the manager said she would give me a discount. On the second attempt of having the hitch installed. The box did not come with the proper washers for the hitch so I had to reschedule for a third time. On the third time I was able to get the hitch installed. Everything seems okay and the manager was true to her word and she did give me a discount. I have had a hitch put on here before and did not have these problems. I know things can sometimes be messed up, especially now with what's going on with logistics and I appreciated them. Discounting my bill. I just would wish that they would be more proactive and calling people if they have used the hitch on someone else's vehicle and it's not there.Jenna S.
Have additional associates available when multiple pick ups are scheduled. There was only one associate working and supporting 5 people with very different needs. She did an amazing job and was very professional with everyone. We ended up not using the dolly that we rented and it was still zip tied to the truck but we were still charged for the dolly.Kelli O.
Surge brake low on fluid. Found that Surge brake was working efficiently. Added fluid myself because I needed brakes and was easier than tracking down a U-Haul dealer near current location.Shawn P.
we was hot moving our furniture!!! the air-conditioner in the truck didn't work at all, nor was I tod the 15" truck dint come with a rail for us to walk up on.. I'm very disappointed.nicola S.
El cliente no dejó un comentario.Ryan K.
El cliente no dejó un comentario.Nikul P.
Friendlyrichard t. | First Impressions
El cliente no dejó un comentario.Sohrab K.
Excellent customer service and smooth processAngela H.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.theresa D.
Helpful, friendly just damned good.just keep up the same.Jeffrey K.
El cliente no dejó un comentario.Kenneth W.
All is goodLinda V.
The truck I was given had stuffing coming out of the seat, frayed material hanging off visors, broken/missing plastic under ignition, broken glove box and driver door was not airtight. Air was loud. The truck was super old and felt like a death trap while driving it. The truck also had no fuel. I had to go fill it myself first thing. The two employees at the store are not friendly either. This used to be a good Uhaul and I rent trucks a lot. I always have to pull my own truck up too.Tonya B.
Have the correct size saved for the customer.CATHY O.
El cliente no dejó un comentario.Tamika N.
They had us in the computer for the wrong truck. Reread back the info on the screen to the customer.Gregory B.
El cliente no dejó un comentario.JOSEPH T.
Clean the inside of the uhaul.Amber L.
Everyone was nice and polite, the store was clean and the truck was well maintained. I appreciate the service and the staff. Graciasfrancis H.
Customer service is awesome. People are very friendly and helpfulRonald B.
El cliente no dejó un comentario.Wilma F.
i wouldn't change a thing. excellent service, efficient, and a clean vehicle.Maxwell V.
El cliente no dejó un comentario.Paul T.
Very friendly and accommodating to what we needed. Handled a last-minute change with patience and courtesy.Rachael F.
Everything was great, except when we arrived at our first location to pick up and opened the back of the truck. The back was not clean. There was some mud prints and we had to clean up what looked like grease before loading the truck. But other than that it was a great experience.Sandy N.
I informed the employee that a bolt sticking out of the bed of our truck had destroyed the item we transported. She barely looked up from her phone and responded â€œohâ€. I was then charged an additional $12 for mileage over when all I did was transport the item. Horrible costumer service. Awful quality of vehicle. I know have a shuffleboard table with a hole in it because of your equipment and employee made it clear she did not care. 0/10 will be letting colleagues know of experience.JESSICA F.
The young lady went out of her way to get my rental. My cell phone was having connectivty problems. She utilized her expertise to get me out the door with my truck. She is a great rep for uhaul and this location. Tell her thanks for me. Yes I'm a senior citizen.lolMichael B.
All was greatBreanna S.
El cliente no dejó un comentario.Megan D.
El cliente no dejó un comentario.william N.
El cliente no dejó un comentario.TIM S.
El cliente no dejó un comentario.Anthony N.
El cliente no dejó un comentario.Bryan G.
El cliente no dejó un comentario.MARK S.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.William J.
El cliente no dejó un comentario.Connie J.
El cliente no dejó un comentario.CHRISTINA D. | First Impressions
They made me pay a full month of rent for 2 days when I was emptying them out. I think it's ridiculous that they make you pay for a full month.Michelle B. | Overall Experience
My lock wouldn't go on and the lady at the counter got annoyed when I told her so I fixed it myselfRichard A. | Online Move In
El cliente no dejó un comentario.stanley n. | First Impressions
El cliente no dejó un comentario.Amanda B. | Overall Experience
El cliente no dejó un comentario.kristine d. | Overall Experience
Ningunoamerco f. | First Impressions
El cliente no dejó un comentario.STEPHEN D. | First Impressions
El cliente no dejó un comentario.Donna S. | Overall Experience
El cliente no dejó un comentario.Paul E. | First Impressions
I would never went from the storage unit ever again or recommend anyone toCrenshaw L. | Overall Experience
El cliente no dejó un comentario.Theresa R. | Overall Experience
El cliente no dejó un comentario.Pamela R. | First Impressions
The independent contractors all have different procedures that feel unorthodox and not very well maintained. Lack of requested and yet paid for. Extra pads and mileage that I was charged for yet didn't use.Garnet R. | Online Move In
El cliente no dejó un comentario.Theresa R. | Online Move In
I closed out my storage unit online but the facility never closed our my account. The facility manager didn't even know you could check out if your unit online. Finally after 10 days of no response from the facility I drove over to have my account closed. Anyone want to pay for my gas?Spencer R. | Overall Experience
El cliente no dejó un comentario.Allen m. | Overall Experience
El cliente no dejó un comentario.peter n. | First Impressions
El cliente no dejó un comentario.Mark M. | First Impressions
El cliente no dejó un comentario.Bonnie G. | Overall Experience
El cliente no dejó un comentario.Annette G. | First Impressions
El cliente no dejó un comentario.ROBERT N. | Overall Experience
Awesome staff ! Excellent attitude.SHANE S. | First Impressions
El cliente no dejó un comentario.Shannon B. | Overall Experience
Rates kept going up spaces have very low ceilings. Staff was excellent.Jane H. | Overall Experience
El cliente no dejó un comentario.Angela G. | First Impressions
El cliente no dejó un comentario.Esther A. | Overall Experience
These people will charge you for anything and everything they can think of. $20 (cash only) to remove one of their supplied locks (that nobody has key copies of), charging a replacement fee when their (previously used) access card SNAPPED IN HALF! The employees are dirtbags.Robert S. | Overall Experience
El cliente no dejó un comentario.Joseph P. | Overall Experience
Amazing staff!!!jeannette d. | Overall Experience
El cliente no dejó un comentario.Justin B. | Overall Experience
Had storage here for 2 years. Staff was always friendly and helpful an the facility was always clean and well lit. I never felt uncomfortable being here. If I ever need a storage facility in the future, I would come back to U-Haul.melinda c. | Overall Experience
El cliente no dejó un comentario.Bianca M. | Overall Experience
They treated me like a friend and I felt welcomed and respected.ron t. | First Impressions
I had to throw away alot of shoes, clothes, and dishes due to mice getting in my unit and nesting and mice droppings.TINA R. | First Impressions
El cliente no dejó un comentario.DAYANA R. | Overall Experience
El cliente no dejó un comentario.Janie M. | Overall Experience
I love doing business with you are your staff is very friendly and helpful and professional the storage unit that we got in the climate control met our needs perfectly we will still be getting boxes and probably get a U-Haul truck to move some of our stuff so yes you definitely have our business as always.DEBORAH S. | Overall Experience
This has been a long-term storage rental. I have been extremely pleased with the interaction I've had with the knowledgeable and friendly representatives that have contacted me during the course of the rental.cindy b. | First Impressions
El cliente no dejó un comentario.joanna g. | Overall Experience
Nice and curious staffwilliam k. | Overall Experience
Horrible experience + facility. There are mice droppings all over the place. I hardly put anything in the unit because they're so dirty. Joyce was super rude & unhelpful. The faccility was dirty, & the unit door was too small (no dimensions on website). The move-in instructions that I received via email we're also incorrect. While checking in, Joyce lied about the free lock on the website and forced us to buy another. Once we were allowed to access the unit, there was a free lock inside. However Joyce won't let you return the brand new, unopened lock that she forced you to purchase 2 minutes ago.Jess B. | Online Move In
Joyce was friendly and helpful and made the process seem smooth. She also clearly communicated the information I wanted and needed.ANDREW B. | First Impressions
Very nice and clean staff is very helpfulBarbara D. | Online Move In
Everything goodJosé H. | Overall Experience
El cliente no dejó un comentario.José H. | First Impressions
There is poor communication by phoneOscar A. | First Impressions
El cliente no dejó un comentario.megan R. | Overall Experience
The ladies and the gentleman was extremely amazing and pleasant everyone willing to be extremely helpful.JANICE P. | First Impressions
El cliente no dejó un comentario.Rhonda P. | Overall Experience
El cliente no dejó un comentario.Christina M. | Overall Experience
The staff was very helpful. The use of the carts made my move in and out much easier. I have been a customer at this location since the late 80's, early 90's. Keep up the good work!cindy s. | Overall Experience
Very pleasedMichael M. | First Impressions
The lady who checked me in was very friendly and knowledgeable.minnie w. | First Impressions
Best storage facility that I have ever used price wise and cleanliness.mary h. | First Impressions
Nattie is an awesome employee!!!!Derrick B. | First Impressions
El cliente no dejó un comentario.Derrick B. | Overall Experience
office staff was extremely helpful. Nattie did an excellent job on explaining how to get to storage unitDerrick B. | First Impressions
no commentsTONY R. | First Impressions
El cliente no dejó un comentario.peter w. | First Impressions
Staff was GREAT!!! And very helpful. I've rent here twice in two weeks and will never go anywhere else. The ladies there are always pleasant and helpfulBRANDENT E. | Overall Experience
El cliente no dejó un comentario.summer b. | First Impressions
El cliente no dejó un comentario.Mary V. | Overall Experience
El cliente no dejó un comentario.Todd F. | First Impressions
Really helpful people. Jumped right up to helpLeslie D. | First Impressions
El cliente no dejó un comentario.LOUIS M C. | Overall Experience
U Haul has always been excellent.Georgejana F. | Overall Experience
The staff was very amazing and helped us throughly. I will keep using them for times to come.Krystal A. | Online Move In
El cliente no dejó un comentario.Tasha M. | Overall Experience
Great store! Employees all very helpful and friendly,David C. | First Impressions
I had a good experience with uhaul. Everyone that works there is great, except maybe the guy who always answers the phones. He could use a bit of training in customer service. But everyone else is super helpful! I would reccommend uhaul to friends or family.Emily H. | Overall Experience
Storage Manager Christy was a great help with informing me of her knowledge in the storage field. I didn't have to ask any questions because she informed me with the walk through & showing of units.C.J. A. | First Impressions
Personnel were very helpful and gave me a lock and 1 month free.James B. | First Impressions
NaDebbie H. | Overall Experience
Staff very helpful, facility very clean. Would not hesitate to recommend to others. If I ever am in need for a storage space again, I know where to come to!!! Thx for everything!!!Brian R. | Overall Experience
The staff are amazing! I highly recommend this UhaulKristy (ID REQUIRED) M. | Overall Experience
Staff was always friendly and helpful.Bonnie G. | Overall Experience
Very friendly and helpful staff! Christy is great!Marc M. | First Impressions
Storage locker got robbed. Someone jumped the retaining wall between the lockers and went thru all of my stuff. Not so secure! Middle of an insurance claim and police reports... HeartbrokenDebra R. | Overall Experience
really nothing to addSTEVEN P. | Overall Experience
I have no complaints, and was clean and well lite.Pamela B. | Overall Experience
Was s great experience thanks for the loveBarbara Ann R. | First Impressions
They stored my stuff for 6 months and delivered them in good condition.george a. | Overall Experience
Everyone was very friendly and helpful on the phone and in person. They answered all my questions and took care of our needs. Moving is never easy but they did everything possible to accommodate!ERIC S. | First Impressions
Staff friendly and very helpful.tammy c. | Overall Experience
To have an indoor climate control unit, I wasn't happy when I removed my property. Everything had saw dust and some kind of other dirty substance all over everything. I have never had this problem!Shelley G. | Overall Experience
I had multiple issues with billing n had to get bank statements to prove I had paid. It was very stressful and cost me a lot extra even whenset it up to be paid by the 5th but was continually chargedlorelei w. | Overall Experience
There was mice droppings all over my things.Maria V. | Overall Experience
First Class Service. Awesome location! Thanks for making our move super easy.Todd G. | Overall Experience
I was very pleased. The employees were great!bette f. | Overall Experience
Christy was incredibly helpful in helping us get settled. Thanks to her for making our move to Kentucky extremely easy!!Todd G. | Reservación
Was told I could fit a washer and dryer in unit, but when I came it was above another unit which was impossible to lift a washer a dryer into. Lower units door wasn't wide enough in 6x8 ft spaceDanitra B. | Overall Experience
This is a very convenient, cost-effective, clean and secure facility to store your valued belongings. The staff is more than helpful and accommodating. I highly recommend this location!MATTHEW W. | Overall Experience
unit wasn't available and staff didn't show any caresdave h. | Reservación
Poor service. Their employee accidentally cancelled my moving help order and they did nothing to sort it. Instead I had to reorder and then ask them for reimbursement.Manisha M. | Overall Experience
The storage unit was well maintained and the staff was very helpful. I will recommend U-HAUL to my friends and family when they need a place to help them with their moving and storage needs.william m. | Overall Experience
Servicios adicionales en esta ubicación
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Enganches para remolque
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
Camiones a la venta
¡Tenemos la selección más amplia de la industria!