The reason I moved my things out of this unit is because of the rude lady in the office who had the audacity to charge my account without warning. I came to move some stuff out of my unit on a Sunday since we are moving into a house. First of all, they were doing blacktop which I was unaware of. I didn't receive an email or a text. Also, I wasn't the only one there. A couple people were also angry about this as they too were trying to take things out of storage. Second of all, everything in my unit was waterlogged, covered in mold and completely ruined. I had to throw away brand new couches, mattresses, a brand new crib and all kinds of household decor because of this. The dumpsters were full so my husband did his best to put things where they could go as quickly as possible since the blacktop people were yelling at us to leave, which was also extremely rude. Us and some other people were scrambling to get our units taken care of and get out of there. It was also raining so I don't know how they were going to do blacktop anyways. What really made me upset was, a lady named Sherry called me on Monday while I was working. I called back and no one answered so I was routed to an automated system. A guy answered that and told me he didn't know why they called and left all my information to have the lady call me. The next day, still no returned call, so I called back again with no answer. The automated call center assured me my note was in there and that someone would call me back even stating they sent out an email to the specific person who called me. I was in New York at this time for a family funeral, when Wednesday I noticed a charge of $150 was taken out of my account. I was obviously enraged since no one had returned my call so I could tell them my unit had water damage and I was dissatisfied. I immediately called the unit and would you imagine, someone actually answered. The lady the answered my call was one of the rudest individuals I have ever spoken with in my life. She explained she charged my account because she is "5'2" and doesn't like cleaning up after people" she also stated that she "didn't care my stuff was ruined". When I told her about the blacktop people she stated "we called and told everyone." Which was also false. She ended up hanging up on me. I made my husband call back because I was so enraged. When he called and explained everything to her again, she explained she's too short to deal with the dumpsters and that's why she charged my account. She also stated she saw me personally on camera overflowing the dumpsters. I am 5 months pregnant. I didn't put anything in a dumpster. I even asked her if she charged the others who were there the $150 because they too were putting things in the dumpster and she said no she didn't want to charge them because we had more things. She also then said she was charging me another $150 because "her boss said she could". When we asked to speak to her boss/supervisor she stated he was out of town. We then asked how he approved of her charging my account fraudulently again if he wasn't there to hear the situation and she hung up on us again. I called my bank and they put a claim on the charge. I also canceled my card and filed a report with the damages that were done. When we returned from New York, my husband went and emptied out the rest of my unit and we ended up renting somewhere else. My husband went in the office and talked to a different lady who stated what we went through was wrong and my husband even mentioned how the dumpsters were overflowing that day so he had to put some things next to it. She responded: "That's fine. Rumpke takes care of that anyways. We don't touch it." So the lady that's "5'2" with blonde hair and a massive attitude had no right charging my account. I was a loyal customer for over a year and never missed a payment. The lady I dealt with on the phone is a disgrace to your company. I really hope you guys get her in check and work on your customer service skills for the future.Malina M. | Overall Experience
Self Storage Units in Independence, KY, 41051
(Distribuidor de U-Haul del vecindario)
Beechgrove Self Storage
Independence, KY 41051
(Off Dixie Hwy)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 6 p. m.
- Sáb.: 8 a. m. - 3:30 p. m.
- Dom.: 9 a. m. - 12 p. m.
- 7/4/2021: cerrado
Acceso al almacenamiento
- Lun. - dom.: 24 horas
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Características disponibles en este establecimiento:
No hay habitaciones disponibles en línea en este momento.
Llámanos o visítanos para consultar sobre el inventario adicional en la ubicación o prueba una de las otras ubicaciones cercanas a continuación.
2.7 millas desde esta ubicación 2.7 millas
Elsmere, KY 41018
2.9 millas desde esta ubicación 2.9 millas
Walton, KY 41094
5.7 millas desde esta ubicación 5.7 millas
Buttermilk Pike Self Storage2550 Schmidt Ln
(U-Haul Neighborhood Dealer)
Crescent Springs, KY 41017
8.3 millas desde esta ubicación 8.3 millas
USA 1 Self Storage2950 Ariens Dr
(U-Haul Neighborhood Dealer)
Hebron, KY 41048
Contenedores U-Box® para mudanza y almacenamiento
Nosotros te entregamos contenedores U-Box, tú los empacas y nosotros los almacenamos en nuestro depósito seguro. ¡Cárgalos a tu propio ritmo! Simplemente llámanos cuando desees que recojamos o entreguemos tus contenedores U-Box.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
We have the largest selection in the industry!
Comentarios de clientes de almacenamiento
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Sherry is wonderful. She is very efficient and helpful and professional. Thank you!Timothy Q. | Overall Experience
My experience here was GREAT! The staff was sooo friendly and helpful. The units that I had worked out very well for my needs. I have also rented trucks several times and that worked out great too. Wonderful job Beechgrove! I am retiring so it's time to stay home. ThanksGARRY D. | Overall Experience
Customer did not leave a comment.Amy S. | Overall Experience
I have been a customer at this location for many years, and have been completely satisfied with the facilities, and with the service I've received. The staff are always pleasant and helpful. I highly recommend Beechgrove Self Storage and Uhaul.DAVID K. | Overall Experience
Customer did not leave a comment.Michael E. | Overall Experience
Friendly and helpful staff Would highly recommendRobert M. | Overall Experience
Great place to store stuff. One day they thought I forgot to lock up my unit and they called me to let me know. It turned out to be another unit but I appreciated the call anyways. Secure and easy access to your unit.Tim S. | Overall Experience
The owner was a jerk and he needs to get him a new shirt he has been wearing that one for ten yearsJames L. | Overall Experience
Customer did not leave a comment.Toni M. | Overall Experience
Customer service 2nd to none. Very clean place. Great people work here.Chris H. | Overall Experience
Customer did not leave a comment.Meghan W. | Overall Experience
I would recommend this location to all my friends and family. Very friendly owners. Easy to talk to and very knowledgeable. I would use this location again.Ramon R. | Overall Experience
Great facility, just had to tighten the belt.KENNETH S. | Overall Experience
Customer did not leave a comment.Cory K. | Overall Experience
This was an excellent experience and Jesse was terrific. He went above and beyond to help me with everything and I really appreciated that. I would recommend you to everyone!!Elizabeth W. | Reservation
Everyone is friendly and helpful...Charlene M. | Reservation
It's really hard to leave a good review when you find out that you were lied to!Jennifer L. | Reservation
We are very please with the storage unit. Check-in was seamless and Sherri was very friendly and provided with all the information we needed.JAMES P. | First Impressions
John is extremely easy to deal with and quite knowledgable of what will fit in what size unit. Facilitity was extrememely clean and proffessional lookingBARRY C. | First Impressions