Customer Reviews for Beechgrove Self Storage
(Distribuidor de U-Haul del vecindario)

1,156 comentarios

4290 Richardson Rd   Independence, KY 41051
(Off Dixie Hwy)

(859) 746-2758

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 3:30 p. m.
  • Dom.: 9 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(859) 746-2758

4290 Richardson Rd
Independence, KY 41051
(Off Dixie Hwy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 3:30 p. m.
  • Dom.: 9 a. m. - 12 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Katherine and Jessie rock. Easy process.

DANIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

Very friendly staff

Barry A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH G. 
Clasificación:
2.0

Felt like I was being schooled on every detail. Then truck wasn't serviced or clean, Doritos left inside the door. Super tight parking lot to return equipment, almost no place to park to be out of the way of the storage gate. I would not rent from this location again.

KIMBERLY G. 
Clasificación:
4.0

Truck didn't have a/c but staff at location was great and very accommodating. It was just so hot when driving the truck- good thing it wasn't the middle of summer.

RYAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY A. 
Clasificación:
5.0

wonderful place office staff was very helpful

timothy f.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Aaron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD G. 
Clasificación:
3.0

El cliente no dejó un comentario.

BAILEE J. 
Clasificación:
5.0

Nothing, except keep up the good work!

BERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHETADRA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debby S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBIE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVIE L. 
Clasificación:
5.0

My experience was perfect will use them again if needed

CHRISPHOFER B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly M. 
Clasificación:
3.0

The agent at Beech Grove chose a random return location 40 miles away from our new apt. I clearly chose the return location when I originally booked the truck and we are still not sure why it was changed. We called the agent who said he couldn't do anything and gave an 800 number to call and change it back. However nobody answered the 800 line after waiting over 45 minutes on hold. Terrible

RICHARD B. 
Clasificación:
5.0

Customer service was first class; I spoke with two different employees and both were friendly, efficient, polite, and knowledgeable. The facility and its trucks were well maintained and spotlessly clean. Excellent experience! I would not hesitate to rent trucks (or storage) here in future.

DAWN M. 
Clasificación:
5.0

My order was not entered as a 24/7 pickup which cost me a 30 minute delay and $50. Had it been entered correctly it would have been an excellent experience.

Dave R. 
Clasificación:
5.0

The truck was clean but the steering was bad. Way too much play in the steering wheel, but otherwise fine.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

UTE H. 
Clasificación:
5.0

Not only us the staff friendly and helpful but they also offer 24 hour access I think they are the only ones around that do!

Christopher T.  |  Overall Experience 
Clasificación:
5.0

Nothing! The lady that took care of me was very friendly and helpful. It was a great experience and I would recommend this place to anyone.

ANDREW B. 
Clasificación:
1.0

Some kind of compensation for our ruined furniture would have been nice.

Alyssa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE I. 
Clasificación:
5.0

Nothing I can think of.

DOUGLAS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEFANIE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
2.0

El cliente no dejó un comentario.

rushi G. 
Clasificación:
4.0

the belts were twisted and tied causing tools needed to loosen, this should have been straight when inspected on return. I returned the unit like I would like to have received it

RICHARD H. 
Clasificación:
5.0

The representative who handled my rental was very friendly and courteous. He did a great job!

DANIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

The young lady who Helprin me was professional and courteous, making the drop-off a pleasant experience!

Duane P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS C. 
Clasificación:
5.0

Wonderful staff! Very friendly and customer focused. Thank you so much for the great service. I will recommend you to others. Regards, Patrick

Patrick P.  |  Overall Experience 
Clasificación:
5.0

I have been at this facility for several years and do not have any complaints. John and Sherry where always very friendly and helpful. Very reasonably priced. Thanks John and manager Sherry

DOUG H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LUKE K. 
Clasificación:
5.0

The office staff were very nice and very helpful with renting Uhaul's and storage units . They get the best I've ever worked with .

Earl M.  |  Overall Experience 
Clasificación:
5.0

When I need to rent a truck for a quick, store-to-home rental, I always look here first. Great customer service.

bea G. 
Clasificación:
4.0

The pickup and return mobile process was very easy and quick. I was surprised at how well it went. The instructions were very clear and easy to follow. My only complaint is petty, but has to do with the location. We arrived at 6a and it was raining so we took shelter under the buildings awning to start our pickup process, but we quickly opted for rain when we looked up and saw at least half a dozen giant spiders and their spider webs.

Alex G. 
Clasificación:
5.0

I handled most of the details of my rental experience at the counter. I think Jessie was his name, he was great! Dealing in person was much easier than the app.

SUSAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray S. 
Clasificación:
4.0

The truck floor had an oily coating on it which mad it very slippery. We had to mop the floor to make it safe enough to step on. The A/C only came out the defrost vent. It took 30 minutes to cool off

WILLIAM R. 
Clasificación:
2.0

I had reserved my uhaul at Compass Self Storage, 10 minutes before picking up my uhaul they said they did not have my truck and that I had to drive further to get my truck. I was prommised that I would not have to pay for the extra mileage because I was renting from further away. Well, I got my bill and guess what. I was charged for all the mileage I had to incure by going out of my way to pick up and rent the uhaul from a much further location. So Uhaul did not have my truck. I had to rent further away, and I had to pay for more mileage because of it. I was told by Compass that they would reimburse the extra mileage. Even brought it up to the lady working at Beechwood. But in the end it was not true. Oh and the truck had serious vibration issues at speeds 35, 45, 55 mph.

Richard M. 
Clasificación:
5.0

We loved our experience! Great staff, great prices, lots of choices, and great hours. The safety was awesome. I could trust my stuff there at all times. Thank you for being great!

Nora F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

NATALIA G. 
Clasificación:
5.0

The van we rented was in great shape and the employee helping us was very nice. I would highly recommend this place.

REBECCA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

Sherri does an excellent job.

John H. 
Clasificación:
5.0

Have used this location a couple times and they are always friendly professional and helpful.

John V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL G. 
Clasificación:
5.0

The gentleman at the location went over and above to help me with my reservation.

DEBORAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret H. 
Clasificación:
5.0

The reason I moved my things out of this unit is because of the rude lady in the office who had the audacity to charge my account without warning. I came to move some stuff out of my unit on a Sunday since we are moving into a house. First of all, they were doing blacktop which I was unaware of. I didn't receive an email or a text. Also, I wasn't the only one there. A couple people were also angry about this as they too were trying to take things out of storage. Second of all, everything in my unit was waterlogged, covered in mold and completely ruined. I had to throw away brand new couches, mattresses, a brand new crib and all kinds of household decor because of this. The dumpsters were full so my husband did his best to put things where they could go as quickly as possible since the blacktop people were yelling at us to leave, which was also extremely rude. Us and some other people were scrambling to get our units taken care of and get out of there. It was also raining so I don't know how they were going to do blacktop anyways. What really made me upset was, a lady named Sherry called me on Monday while I was working. I called back and no one answered so I was routed to an automated system. A guy answered that and told me he didn't know why they called and left all my information to have the lady call me. The next day, still no returned call, so I called back again with no answer. The automated call center assured me my note was in there and that someone would call me back even stating they sent out an email to the specific person who called me. I was in New York at this time for a family funeral, when Wednesday I noticed a charge of $150 was taken out of my account. I was obviously enraged since no one had returned my call so I could tell them my unit had water damage and I was dissatisfied. I immediately called the unit and would you imagine, someone actually answered. The lady the answered my call was one of the rudest individuals I have ever spoken with in my life. She explained she charged my account because she is "5'2" and doesn't like cleaning up after people" she also stated that she "didn't care my stuff was ruined". When I told her about the blacktop people she stated "we called and told everyone." Which was also false. She ended up hanging up on me. I made my husband call back because I was so enraged. When he called and explained everything to her again, she explained she's too short to deal with the dumpsters and that's why she charged my account. She also stated she saw me personally on camera overflowing the dumpsters. I am 5 months pregnant. I didn't put anything in a dumpster. I even asked her if she charged the others who were there the $150 because they too were putting things in the dumpster and she said no she didn't want to charge them because we had more things. She also then said she was charging me another $150 because "her boss said she could". When we asked to speak to her boss/supervisor she stated he was out of town. We then asked how he approved of her charging my account fraudulently again if he wasn't there to hear the situation and she hung up on us again. I called my bank and they put a claim on the charge. I also canceled my card and filed a report with the damages that were done. When we returned from New York, my husband went and emptied out the rest of my unit and we ended up renting somewhere else. My husband went in the office and talked to a different lady who stated what we went through was wrong and my husband even mentioned how the dumpsters were overflowing that day so he had to put some things next to it. She responded: "That's fine. Rumpke takes care of that anyways. We don't touch it." So the lady that's "5'2" with blonde hair and a massive attitude had no right charging my account. I was a loyal customer for over a year and never missed a payment. The lady I dealt with on the phone is a disgrace to your company. I really hope you guys get her in check and work on your customer service skills for the future.

Malina M.  |  Overall Experience 
Clasificación:
5.0

Sherry is wonderful. She is very efficient and helpful and professional. ¡Gracias!

Timothy Q.  |  Overall Experience 
Clasificación:
5.0

My experience here was GREAT! The staff was sooo friendly and helpful. The units that I had worked out very well for my needs. I have also rented trucks several times and that worked out great too. Wonderful job Beechgrove! I am retiring so it's time to stay home. Gracias

GARRY D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

Jessie was great. Highly recommend Beechgrove Self Storage as a place to rent.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
5.0

Very friendly staff and easy to use

benjamin M. 
Clasificación:
5.0

It was awesome

Felycia L. 
Clasificación:
5.0

Gracias.

Jerimie B. 
Clasificación:
4.0

The truck was dirty and the dolly in the rear only head a green zip tie holding it to the Mount so therefore it came loose. The staff was very accommodating and polite though

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
5.0

Customer service was on point. Wish I could say the same for Uhaul.

WESTON E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
5.0

Sherry was so awesome! Very helpful and accommodating.

Joy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy S.  |  Overall Experience 
Clasificación:
5.0

I have been a customer at this location for many years, and have been completely satisfied with the facilities, and with the service I've received. The staff are always pleasant and helpful. I highly recommend Beechgrove Self Storage and Uhaul.

DAVID K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AUSTIN C. 
Clasificación:
5.0

It's all good!! thanks, Ron

Ronald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary S. 
Clasificación:
5.0

Had no problems at all.

Danny R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

Friendly and helpful staff Would highly recommend

Robert M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY M. 
Clasificación:
5.0

Everything wa great

Jona B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOANNE H. 
Clasificación:
5.0

Great place to store stuff. One day they thought I forgot to lock up my unit and they called me to let me know. It turned out to be another unit but I appreciated the call anyways. Secure and easy access to your unit.

Tim S.  |  Overall Experience 
Clasificación:
5.0

The owner was a jerk and he needs to get him a new shirt he has been wearing that one for ten years

James L.  |  Overall Experience 
Clasificación:
5.0

Completely satisfied with everything and everyone!

Tim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGINIA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lloyd W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Crystal T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Francis S. 
Clasificación:
5.0

I personally think that the facillty and the personnel there are the best.

Joyce M. 
Clasificación:
5.0

I've never felt more like a criminal trying to rent a truck every other word was “don't steal the truck.” They made me feel like they already expected me to break the law with the truck and steal it and part it out and never return it, over drive it, treat it poorly, not fill the gas, and return it late. So when I returned it in 6 hours instead of 10 with a full tank of gas, driving under a total of 25 miles, I felt unappreciated. So I will never come back here. In fact, I will advise people to go somewhere else.

CODY S. 
Clasificación:
1.0

The steering was not working great. The truck had garbage in the back. Truck was running before I showed up, burning gas I was in charge of refilling.

TYLER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA K. 
Clasificación:
5.0

Service rep @ front counter was very nice. A 10' truck was unavailable the day I needed it, so the company rented me a 15' truck for no extra charge

Sean M. 
Clasificación:
4.0

Wear mask at counter. No one inside the office wore mask.

Diana B. 
Clasificación:
5.0

Nice people to work with.

Lawrence P. 
Clasificación:
5.0

I would normally not leave a review but the two women at this office were so helpful - I wish I had gotten their names. I had a reservation with one of your competitors for 12/28 and when I arrived (after getting a confirmation email) was told they had zero trucks available at any location.....THEY told me to go to Uhaul or Penske. I immediately drove to UHaul and not only was I able to get a truck but a larger truck....for less.....and no aggressive deposit. The women working there even offered me lunch. They were just doing their job but it was very much appreciated during my frantic morning and moving/holidays....etc. THANK YOU!

Melissa W. 
Clasificación:
5.0

I always have a good experience every time I go into Beechgrove UHaul. Sherry and the other people that work there are always friendly and helpful.

Joyce M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

Thank you for all of your help!

BRETT W. 
Clasificación:
5.0

Everything went as planned. Thanks

Michael C. 
Clasificación:
5.0

We are very please with the storage unit. Check-in was seamless and Sherri was very friendly and provided with all the information we needed.

JAMES P.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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