Our unit along with several other units were broken into. When the manager met me at my unit after I discovered the break in all I got was a “well we’ve been calling you about your lock”. I received 1 voicemail from the facility regarding the break in’s but nothing more. To say I’m disappointed is an understatement considering there are no cameras facing any of the units and there has been nothing done to increase security. Since you need a code to get in and out of the gate I would assume the person doing the break ins is a current renter or they have given the gate code out to someone they know. We have opted to move our items to another storage facility and to not prorate our monthly rent because of our choice to move due to the circumstances is unacceptable.
Marlee J | Overall ExperienceSelf Storage Units in Chandler, AZ, 85225
U-Haul Moving & Storage en Downtown Chandler
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¿Qué es Múdate/Alquila ahora en línea?
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U-Haul Moving & Storage at Gilbert Heritage District
1230 N Gilbert Rd, Gilbert, AZ 85234 View Available Units4.3 miles from this location
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Great!!!!!
PATRICIA M | Overall ExperienceLike this location. Well managed
PATRICIA M | First ImpressionsBrent and his team are lovely
RUTH M | Overall ExperienceGreat job. Excellent service!
troy w | First ImpressionsEverything was fine until you kept going up on your rates.
GWEN A | Overall ExperienceThe climate control units are filthy would not use or recommend. Spider webs everywhere holes in the wall wires exposed not sure if they are live or not. I was told that my unit would fit my needs as i drove all the way from Idaho and it was to small. Horrible experience had to go find a different storage facility and pay more money.
keighty R | First ImpressionsThe manager and staff were exceptionally helpful! They went above and beyond to help me out with getting my boxes loaded!! I will be referring anyone and everyone to this location!!
Shelbi R | Overall ExperienceStorage prices just became too big of an expense….
scott a | Overall ExperienceUnit was broken into and vandalized. I was not informed. I discovered it 8 MONTHS LATER. Staff put a U-Haul lock on it, then said 'I' had to pay for a locksmith to cut it off! Had to file a police report and the forensic van came out to take pix and dust for prints. Was told this was an 'ongoing' problem at this location. Charged me late fees when I was not late. Called to dispute. Was told they would call back. Instead, sent a bill to my deceased father. Billed me for additional month AFTER I moved out of first unit because THEY were too lazy to walk the property! Just moved out of second unit...and 5 DAYS LATER, sent me a bill saying I'm late with my rent. Most incompetent, dishonest staff. This was at the Chandler, AZ location on Arizona Ave and Knox.
mary D | Overall Experience